Board Chair & Director’s MessageWe are driven by our community.

Jim Moulton, Executive Director

Jim Moulton, Executive DirectorIn the pages that follow, you will read stories about some of the people Stagecoach serves. I am proud to know that we make a real difference in their lives and a real difference in the economic, social and environmental health of the region. I am also excited to know we are serving more people today than yesterday and will serve even more tomorrow.

Community transportation is about people like Jai and Mike; Gidget and Steven; Cheryl and Rachel. Community transportation is about you. Whether or not you ride, we all benefit from Stagecoach’s role in building a more vibrant, healthier place to live, work and play. We are driven by our community to make a difference; please invest in your community. Please invest in Stagecoach.

Our Purpose

Stagecoach Transportation Services, Inc. was established in 1976 to create a network of community transportation alternatives that connect the people and places of Orange and Northern Windsor Counties of Vermont. Our purpose is to enhance the economic, social and environmental health of the region by providing safe, reliable, affordable and accessible community transportation services for everyone in the communities we serve.

Paul Kendall, Board ChairIn Fiscal Year 2015, Stagecoach celebrated 39 years of serving the community by marking major accomplishments in its services, fiscal stability, management depth, and community connections. This report highlights many of these achievements, which include providing over 68,000 trips, holding our first Stuff the Bus event to support food shelves, re-imagining and re-engineering our I-91 Corridor routes, and recruiting a new Regional Director. Another highlight was having our Executive Director named as the nation’s Community Transportation Manager of the Year. This honor is truly a reflection of all our committed and caring staff, dedicated volunteers and invested board members, without whom no organization can succeed.

Paul Kendall, Board ChairPaul

The ChallengesECONOMICWith the average annual cost of owning/operating a car in Vermont rising above $7500, greater pressure has been placed on commuter budgets to ensure access to transportation. According to the U.S. Department of HUD, the average cost of operating a vehicle in our region is higher than average housing costs.

SOCIAL With 25% of our population at risk of being transit-dependent and the rural nature of our state, the potential increases for being stuck at home without access to medical and nutrition support. Transit-dependent members of our community are prone to rural isolation which has significant impact on their well-being.

ENVIRONMENTAL Most of the travel in Vermont takes place in single occupancy vehicles. Riding the bus helps our region produce fewer greenhouse gases, better water quality, and improved health while still enjoying access to jobs, goods and services.

Our Solutions Stagecoach operates two parallel and complementary transportation systems to achieve our goals. The Dial-a-Ride System provides seniors, people with disabilities and many others access to comprehensive transportation alternatives. The Fixed Route System connects passengers to employment and shopping centers.

Stagecoach is a 501(c)(3) non-profit organization. Our funding is, on average, an 80/20 mix of public (state and federal grants) and private money. Stagecoach relies upon the generous support of individuals, businesses, towns and philanthropic organizations to provide the local match required to draw down these grants.

Every $1 donated to Stagecoach unlocks $4 of federal and state money.

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Improving Economic HealthMike is driven...“When my car broke down, I knew Stagecoach would be the key to getting me from my home in Bradford to my job in Hanover. Once I began riding the bus I almost instantly felt the savings on my budget. I used the money that I saved by riding the bus to buy a new car. In addition to helping me save for a car, riding the bus gives me leisure time that I cherish. Rather than worrying about the driving weather, fighting traffic, or searching for parking I now spend my commute time reading for pleasure.”

“I am driven to SAVE MONEY and I am driven by Stagecoach.”

Mike Stagecoach Rider

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When taking into account all the costs of driving, including fuel, oil, depreciation, routine maintenance and repair, insurance, licensing,

registration, and taxes, it costs an average of $34.50 per day for a 60 mile round trip commute. Even after

paying fares, riding the bus to work every day, Mike saves more than $7,000 a year!

Cheryl is driven...“Seven years ago I was diagnosed with a seizure disorder and suddenly I could no longer drive myself. My greatest fear was that I would lose my job. Stagecoach has safely and reliably driven me to and from work every day since. I spend time on the bus knitting items that I sell or auction to support the Children’s Hospital at Dartmouth. Stagecoach has made a difference in my life and it has given me time to make a difference in the lives of others.”

“I am driven to MAKE A DIFFERENCE and I am driven by Stagecoach.”

Cheryl Stagecoach Rider

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Stagecoach’s Commuter Routes improve the economic health of our communities by providing more than

37,000 rides to and from work every year!

Jai is driven...“I was born with cerebral palsy and I’ll have it until I’m old and gray. This means that I will never drive. Before I found Stagecoach I felt isolated at home. Now Stagecoach Drivers pick me up at home and take me to town where I work out, have doctor’s appointments, and socialize with my friends. Stagecoach gives me independence and freedom.”

“I am driven to

FREEDOM and I am driven by

Stagecoach.”

JaiStagecoach Rider

Improving Social Health

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Every $1 donated to Stagecoach unlocks $4 more in federal grants.

Steven is driven...“My first driving job was hauling hay on my family farm when I was 8 years old. Later, I served my country as a transportation specialist in Vietnam. I spent the rest of my career as a commercial truck driver. Nothing brings me more joy than being with friends and meeting new people. Driving brought me happiness because I got to make new friends on the road. I can no longer drive myself so Stagecoach picks me up at home and takes me to the VA Hospital and to senior meals centers where I eat and socialize with friends.”

“I am driven to LEAD A HAPPY LIFE,and I am driven by Stagecoach.”

StevenRetired US Army Veteran, Stagecoach Rider

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When you make a contribution to Stagecoach, it’s people like Jai and Steven who benefit.

Your support makes a tremendous impact on the lives

of real people in our region.

Stagecoach’s Dial-A-Ride Program improves the social health

of our communities by providing more than 31,000 rides to Vermonters like Steven and Jai every year.

Gidget is driven...“I ride the bus for a lot of reasons, but the most important reason of all is my desire to leave a legacy of a healthier planet. Riding the Stagecoach bus is a simple way to help me reduce my carbon footprint. One less single occupancy car on the road is my contribution to clean Vermont air. An added bonus is that I get two quick walks in on my way to and from the bus stop.”

“I am driven to LEAVE A LEGACY and I am driven by Stagecoach.”

GidgetStagecoach Board Member and Stagecoach Rider

Improving Environmental Health

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Riding the Stagecoach bus is a simple way to help reduce

your carbon footprint!

Rachel is driven...“I feel a major responsibility to reduce my personal consumption of our earth’s precious resources. Riding the bus helps me make a more earth-friendly commute which increases the likelihood of a brighter environmental future. An extra perk for me is that riding the bus is very economical and convenient. The money I’ve saved over the last year helped me put a down payment on my first home, which is located within walking distance of the bus line. For me, riding the bus just makes sense.”

“I am driven to A BRIGHT FUTURE

and I am driven by Stagecoach.” Rachel

Stagecoach Rider

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By ditching their cars, passengers like Rachel and Gidget improve the environmental health of our region

by saving more than 246 tons of carbon emissions a year!

How Can Stagecoach... DIAL-A-RIDE

Our Dial-A-Ride System includes programs that focus on elders, persons with disabilities, and low-income families and individuals. These services enhance our ability to provide comprehensive transportation alternatives for all residents in our service area.

Depending on eligibility, Dial-A-Ride may be free or subsidized. Rides are typically provided by volunteer drivers or our lift equipped, accessible buses when necessary.

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Ticket to Ride This program provides door-to-door transportation to a variety of destinations including grocery stores, medical appointments, work, errands, and social events. Stagecoach helps pay for 80% of the cost of trips for riders over the age of 60 and those with disabilities when there is no other transportation available in the household.

Senior Meal Program This program provides transportation for senior citizens from their homes to meal sites in Randolph, Bethel, Chelsea, Rochester, Royalton, Hancock, and Bradford. These trips are usually coordinated by the senior center. Please call your local senior center for details. Non-emergency Medical Transportation This program provides free transportation for Medicaid-eligible residents who need access to medical appointments. This is a free service for all Medicaid-eligible residents of Barnard, Bethel, Bridgewater, Hartford, Hartland, Norwich, Pomfret, Rochester, Royalton, Sharon, Stockbridge, and Woodstock, who do not have access to a vehicle and need a medical transport.

“Chelsea at the office worked so hard for me today!!

I called several times but she never got frustrated with my questions. She even offered to place calls

for me so that I didn’t have to do it all by myself.

Thank you!!!”Dial-a-Ride Passenger

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Drive You?FIXED ROUTE SERVICE

Commuter Routes This service connects passengers from the I-89 and I-91 corridors to employment centers in Montpelier, Randolph, White River Junction, Hanover, and Lebanon NH.

Shopper Routes This service connects passengers from the Route 100, Route 125, and I-89 corridors to retail commercial districts in Randolph and West Lebanon NH.

LOCAL SERVICE

Randolph Area The Maxi Taxi provides door-to-door service in the Randolph Area Monday thru Friday between 9:30 and 3:30. Bradford Area The Circulator provides consistent, local service for everyone. The Circulator runs Monday-Friday between 8:30 and 4:30 providing access to Bradford, Newbury, Wells River, and Woodsville NH.

“I am ever so grateful for Stagecoach and its wonderful

staff and drivers. I am sure that everyone who rides feels the

same way. Thank you so much for getting me to

work every day!” Rider on the 89er Commuter Route

Stewardship

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Economic Health Indicator Number of rides on commuter routes and shopping routes2014 = 35,210 | 2015 = 37,336

40,000

35,000

30,000

25,000

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0FY14 FY15

35,000

30,000

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0FY14 FY15

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Social Health Indicator Number of rides for Maxi Taxi, E&D, Medicaid2014 = 26,253 | 2015 = 31,330

Environmental Health Indicator Tons of CO2 saved2014 = 216 | 2015 = 246.4

By The Numbers

Number of Buses

20Number of

Commuter Routes

3Number of

Local Routes

4Number of Volunteers

21Number of Staff

21Total Number of Rides

68,768

40,000

35,000

30,000

25,000

20,000

15,000

10,000

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0FY14 FY15

35,000

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10,000

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1,000

500

0FY14 FY15

250

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0FY14 FY15

STSI 2015 Annual Report for Fiscal Year 7/1/14-6/30/15 11

o Financial Statement• Operating Revenue FY14 & FY15• Operating Expenses FY14 & FY15• Capital Income FY14 & FY15• Depreciation FY14 & FY15• Net Assets as of 6/30 FY 14 & FY 15

FY15 Operating Funds / Source

Local 13%

Towns 1%

Fares 3%

State 21%

Federal 61%

Medicaid 15%

E&D 27%

89er 3%

89er North 6%

River Route 19%

Maxi Taxi 9%

Shopping Trips 1%

Other Expenses 5%

FY15 Operating Program Expenses

Financial Statement

FY14 FY15Operating Revenue $1,873,453 $2,165,751Operating Expenses $1,827,504 $2,092,645

Net Income $45,949 $73,106Capital Income $7,695 $45,349Depreciation, Etc. $370,325 $228,583Net Capital -$362,360 -$183,234

Net Assets as of 6/30 $782,972 $672,844

• Improved communication with passengers: Text alert: This service sends passengers emergency text alerts regarding route specific delays or cancelations. Guaranteed Ride Home: This service reimburses passengers for alternative rides home when an emergency arises that keeps them from taking their normal bus route home. Google Trip Planner: This application displays and provides Stagecoach route schedules and provides information about how to connect from Stagecoach to other transit services to travel beyond our area. Upgraded the Phone Service: Added live after hours assistance.

• Launched renewed and revitalized service on the I91 Corridor. • Stuffed the Bus to support the Fairlee, Bradford, Newbury & Wells River Food Shelves.

• Added local leadership and training capacity.

• Re-integrated Medicaid in Northern Windsor County.

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What’s New? What’s Next?• Continue Service Improvements on the I-89 Corridor: We plan to keep improving services, and will focus our attention on the I-89 Corridor. We will continue to seek your input as we redesign how we provide services.

• Exterior Bus Sponsorship: We just launched a brand new Bus Sign Sponsorship Program which provides an opportunity for local businesses and organizations to be recognized for supporting Stagecoach. Your tax-deductible contribution helps Stagecoach provide green, affordable, convenient and accessible rides to our community. Every $1 of local match helps unlock $4 more in state and federal grants.

• Route Match Software: We plan to launch dispatching and scheduling software that will streamline our process for receiving, scheduling, and coordinating trip requests more efficiently.

• New Website: In 2016 we will launch a new user friendly website that features our new maps and schedules, savings calculator, our Google Trip Planner and more.

• Stuff the Bus: To support the food shelves along the I89 Corridor.

“Many, many thanks to Judy and Laura for their thoughtfulness and effort

while delivering food.

We appreciate your abundant generosity and thank those who participated in helping to care about those in need!”

Barb, Wells River Congregational Church

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We Are Driven By You!We extend our gratitude to the volunteers,

donors, and sponsors whose contributions are invaluable to Stagecoach.

INDIVIDUAL DONORS

Deborah and Stephen AldrichBrad AtwoodSuzanne and Tom BurgosRoberta and Lin BrownLouise and Lincoln ClarkJack CowdreyPatricia and Patrick FrenchBarbara and Marvin HarveyAnnette HigbyAnn and David HuntJulie IfflandPaul KendallKaren KorrowSandy LevesqueGidget LymanRon MillerJim MoultonGreg NazzarowJudith OlsenLaura PerezDavid PerryIrene SchaeferBobette ScribnerMarty StrangeSusan SystmaBonnie and William WillettJoe WoodinSusan Zeigfinger

SPONSORING ORGANIZATIONS AND FOUNDATIONS

Bradford Community Development Corporation Central Vermont Council on the AgingClara Martin CenterDartmouth CollegeDartmouth Hitchcock Medical Center Gifford Medical CenterLevesque Family FoundationOxbow Senior Independence ProgramRandolph Area Community Development CorporationSenior SolutionsSpringfield Area Adult DayThompson Senior CenterTwo Rivers-Ottauquechee Regional CommissionUpper Valley ServicesVermont Community FoundationVermont Mutual Charitable Giving FoundationVital Communities

BUSINESS SPONSORS

13 Images by Sybil Bliss Village Store & DeliFarm-Way, Inc.Frankenburg Agency, Inc.Gillespie Fuels and PropaneGreat Eastern Radio

Hannaford SupermarketLake Sunapee BankMascoma Savings BankNational Life GroupOdell Insurance Agency, Inc.Robert’s Thrift StoreShaw’sStar Cat BooksTool Barn, Inc.The Herald of RandolphVermont Technical CollegeWells River SavingsWYKR FM

MUNICIPAL SPONSORS

Town of BethelTown of Bradford

We apologize for any names that may have been inadvertently omitted. *Includes support received through 12/31/15.

Town of Braintree Town of BrookfieldTown of Chelsea Town of CorinthTown of Fairlee Town of GranvilleTown of Hancock Town of Newbury Town of PittsfieldTown of Randolph Town of RochesterTown of RoyaltonTown of SharonTown of StockbridgeTown of Thetford Town of TopshamTown of TunbridgeTown of Vershire Town of Woodstock

BUS DRIVERS

Jim AbbottDick AllenWalt ArbuckleSteve BackusPeter BelyeaWanda BelyeaStan Clifford Darrin FarringtonDavid FerrisJudy FullerDavid GagnonTony GoodwinDennis HillDuane KingErnie LawrenceBob LyonRandy MooreBrian SullivanJennifer TuttleDavid Wilson

BOARD OF DIRECTORS

Paul L. Kendall, President Gidget Lyman, Vice President Thomas Burgos, Treasurer Brad Atwood, Secretary Stephen Aldrich Frank J. Barrett Lyn Fischer Marvin Harvey Julie Iffland Bobette Scribner

ADMINISTRATIVE TEAM

Jim Moulton, Executive Director Aaron Little, Regional Director Laura Perez, Community Relations Manager Kelly Wheatley, Program Manager Don Ferris, Operations Manager Gordon Marsh, Finance Director Shari Lutton, Human Resources Director Tanya Frazier, Staff Accountant Angela McClusky, Assistant Finance ManagerChelsea Larson, Dispatcher Amanda Stockwell, Dispatcher

VOLUNTEER DRIVERS

Stephen AldrichJoyce CliffordJim DeeringIsaak DowlinTodd DriscollJohn EarlBirdie EmersonCheryl FarrarSteve GarrowBonnie GaudetteCharlie Gaudette

Community Transportation for Everyone!

1 L Street, PO Box 356, Randolph, VT 05060 | www.stagecoach-rides.org | 802.728.3773

- Photos courtesy of 13 Images by Sybil

Carolyn HartHarvey HartAngie HowlandShirley JohnstonBonnie KenyonElsie MaynardGeorge PhillipsBetsy RaceJoanna WatersonJeff Worcester

Volunteer to DriveYou have neighbors who have no transportation of their own. Stagecoach needs your help to drive them to medical appointments, to buy food and to access other critical services. As a Volunteer Driver you will connect friends, support independence and promote healthy living.

If you have a good driving record, clean background checks, and want to help your neighbors,

WE NEED YOU!!