bnkg 1351: selling bank products and services| lecture | 10598
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Business Center of Excellence Banking/Finance Department
https://www.hccs.edu/programs/areas-of-study/business/financebanking/
BNKG 1351: Selling Bank Products and Services| Lecture | 10598 Fall II 2019 | 8 Weeks (10.21.2019-12.15.2019)
Hybrid | BSCC309 | Mondays 5:30 - 8:20 p.m. 3 Credit Hours | 48 hours per semester
Instructor Contact Information
Instructor: Janet Parr Office Phone: 713-718-5404 Office: BSCC210 Office Hours: M 2-4pm, T 1-4pm HCC Email: [email protected] Office Location: BSCC210, Central
Please feel free to contact me concerning any problems that you are experiencing in this
course. Your performance in my class is very important to me. I am available to hear the concerns and just to discuss course topics.
Instructor’s Preferred Method of Contact Please contact me by sending a message to me through our course Eagle Online Canvas (EOC). This type of message will also come through to me via appearance in my
HCC email inbox. If your communication is of an urgent nature, you may also send me a text message. ADDITIONAL NOTE: Just FYI: HCC requires me and you, the
student(s) to use my/your HCC email as listed in the Student System for communication of HCC business when communicating via email.
I will respond to messages received via our course EOC and to emails within 24 hours Monday through Friday; I will reply to weekend messages by/on Monday mornings. I will
respond to text messages as soon as it is feasible/possible to do so. You may also contact the Banking/Finance Department personnel listed below:
Program Coordinator: Janet Parr, [email protected], 713-718-5404
Program Assistant: Marvell Quinones, [email protected], 713-718-5403 Division Chair: Ken Hernandez, [email protected], 713-718-2468 Division Admin Assistant: Lyssa Wilson, [email protected], 713-718-5125
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What’s Exciting About This Course
Through your course work this semester, you can look forward to learning and applying concepts and principles that will contribute to and strengthen key areas of importance to one who wants to sell bank products and financial services more effectively. Learning and
internalizing foundational principles and concepts and putting related activities into regular practice both in the classroom and out in the marketplace will result in a more competent,
professional, and productive salesperson and employee in the financial services industry.
My Personal Welcome
Welcome to the Selling Bank Products and Financial Services course! You can look forward to an exciting course in which you will develop so many new skills – skills that will be useful
both in selling bank products and financial services, as well as in general areas of your current and future jobs and careers. Enjoy!
Prerequisites and/or Co-Requisites BNKG 1351 requires a student to be placed into GUST 0341 in reading, ENGL 0310 or 0349 in
writing and MATH 0308 in math. If you have enrolled in this course having satisfied these prerequisites, you have a higher chance of success than students who have not done so.
Please carefully read and consider the repeater policy in the HCCS Student Handbook.
Canvas Learning Management System This section of BNKG 1351 will use Canvas (https://eagleonline.hccs.edu) to supplement in-class assignments, exams, and activities. General written assignments will be posted in our
course EOC and students will submit these assignments via EOC and view grades associated with these assignments, along with grades for other coursework, in the EOC grade book. In
addition, important announcements will be posted in our EOC, and students and course instructor should contact one another as necessary by sending messages to one another via our course EOC. Students are expected to check our course EOC at least once daily as
important announcements, new assignments, etc. may be regularly posted therein. HCCS Open Lab locations may be used to access the Internet and Canvas. USE FIREFOX
OR CHROME AS THE INTERNET BROWSER.
HCC Online Information and Policies
Here is the link to information about HCC Online classes including the required Online Orientation for all fully online classes: http://www.hccs.edu/online/
Scoring Rubrics, Sample Assignments, etc. Look in Canvas for the scoring rubrics for assignments, samples of class assignments, and other information to assist you in the course. https://eagleonline.hccs.edu/login/ldap
Assignments have been developed that will enhance your learning. To better understand topics and course material, you will be given assignments on key information that you will
need to remember for your success in the course. Students will be required to successfully complete some or all of the following:
Written Assignments
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Written and/or in-class Discussion Assignments Oral presentation(s)
PowerPoint presentation(s) Presentation Project(s)
In-the-field product/service research Review Quizzes:
Five (5) – twenty-five (25) multiple choice, fill-in-the-blank, listing and/or short answer questions covering specific course material covered by the due date of the quizzes.
Questions may include knowledge and comprehension questions and may also include analysis, synthesis, and evaluations questions.
Test 1 (Midterm Exam) – (16-Week Course Format Only) Ten (10) - Fifty (50) multiple choice, fill-in-the-blank, listing and/or short answer questions
covering specific course material covered by the due date of the exam. Questions may include knowledge and comprehension questions and may also include analysis, synthesis, and evaluations questions.
Final Exam
Ten (10) – Seventy-five (75) multiple choice, fill-in-the-blank, listing and/or short answer questions covering specific course material covered by the due date of the exam. Questions
may include knowledge and comprehension questions and may also include analysis, synthesis, and evaluations questions.
* In the world of work in the financial services industry, it is imperative that you submit reports, required paperwork, etc. on time; thus students in this course are
required to take review quizzes and tests, and submit assignments and coursework by the applicable due dates (and due times when applicable). Therefore, if any review quiz and test, and any assignment and/or coursework is not submitted by
due date (and due time when applicable), no credit may be earned on this review quiz, test, and assignment and/or coursework, resulting in a grade of zero (0) on
the review quiz, test, assignment and/or course work. No makeups are provided. Course work – assignments, review quizzes, tests, exams, projects, etc. – will only be accepted via submission by the required submission pathway, which will be
indicated at the time the assignment is made, and which either will be via submission through the course Eagle Online Canvas (EOC) or via submission in hard
copy in class. Assignments may not be submitted via email and will not be accepted via email unless course instructor announces deviation from this policy. No makeup course work of any type will be assigned/available to students;
however, the lowest Review Quiz grade will be dropped, as well as the lowest General Assignments activity/assignment grade. Final Exam grade will not be
dropped; students must be present at original class period of the final exam and take it at its originally scheduled class period and time. Presentation/project grades may not be dropped.
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Instructional Materials
Textbook Information
No textbook is required for this course
Other Instructional Resources
Materials include open educational resources (OER) and/or materials and information accessed via the course Eagle Online Canvas (EOC) Web-based support platform, the
Internet, streaming video program, and/or audio-visuals. Additionally, the instructor may select and/or approve other appropriate reading material and books that will be read and used by the students during the course.
Tutoring HCC provides free, confidential, and convenient academic support, including writing critiques,
to HCC students in an online environment and on campus. Tutoring is provided by HCC personnel in order to ensure that it is contextual and appropriate. Visit the HCC Tutoring Services website for services provided.
Libraries The HCC Library System consists of 9 libraries and 6 Electronic Resource Centers (ERCs) that
are inviting places to study and collaborate on projects. Librarians are available both at the libraries and online to show you how to locate and use the resources you need. The libraries
maintain a large selection of electronic resources as well as collections of books, magazines, newspapers, and audiovisual materials. The portal to all libraries’ resources and services is the HCCS library web page at http://library.hccs.edu.
Supplementary Instruction Supplemental Instruction is an academic enrichment and support program that uses peer-assisted study sessions to improve student retention and success in historically difficult
courses. Peer Support is provided by students who have already succeeded in completion of the specified course, and who earned a grade of A or B. Find details at http://www.hccs.edu/resources-for/current-students/supplemental-instruction/.
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Course Overview BNKG 1351: Characteristics and benefits of bank products and services. Emphasis on the
personal selling process and quality customer service. Application of personal selling, cross-selling, and related product benefits to individual customer needs.
Secretary’s Commission Addressing Necessary Skills (SCANS)
The Secretary's Commission on Achieving Necessary Skills (SCANS) was appointed by the U.S. Secretary of Labor to determine the skills that U. S. employers want most in entry-level
employees. The commission identified seven skills, (motivation to learn, basic skills, communication, teamwork, critical thinking, career development and leadership). These workplace competencies and foundation skills have been designed into this course and into
the curriculum for each program of study.
Program Student Learning Outcomes (PSLOs) Can be found at:
https://www.hccs.edu/programs/areas-of-study/business/financebanking/
Course Student Learning Outcomes (CSLOs) Upon completion of BNKG 1351, the student will be able to:
1. Describe how personal selling is related to consumer service and distribution in the
banking/financial industry;
2. Identify the basic qualities of a successful salesperson and the characteristics of bank
credit and deposit products and services; and
3. Describe ways in which technology affects delivery of products and services.
Learning Objectives Learning Objectives for each CSLO can be found at HCC Learning Web for Finance/Banking
1. Understand how personal selling is related to customer service and product distribution in the banking/financial industry.
2. Identify basic attributes and activities of a successful salesperson. 3. Knowledge and adoption of current best practices in the area of customer service, relationship skills and/or selling financial products and presentation of best practices via
PowerPoint. 4. Knowledge of various components contributing to a current definition of the term selling in
the marketplace of today. 5. Understand the intangible nature of financial products for sale today in the marketplace
and types of consumer deposit products and services in the local marketplace. 6. Be able to define the term servicescape, identify and explain the various aspects of the servicescape and display an understanding of the importance of the servicescape to
customers’ perception, understanding and acceptance of products offered in the marketplace today.
7. Successfully present and explain selected financial products to individual customers,
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groups of prospective customers and/or coworkers through active participation in role-play assignments.
8. Display ability to understand, internalize and utilize successfully principles and concepts of relationship skills, presentation skills, communication skills, selling skills through active
participation in role-play and application assignments. 9. Understand and apply basic concepts of financial business ethics as practiced in the banking/financial industry.
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Student Success Expect to spend at least twice as many hours per week outside of class as you do in class
studying the course content. Additional time will be required for written assignments. The assignments provided will help you use your study hours wisely. Successful completion of this course requires a combination of the following:
Reading the textbook – (Not applicable to this course.) Attending class in person and/or online
Completing assignments Participating in class activities
There is no short cut for success in this course; it requires reading (and probably re-reading)
and studying the material using the course objectives as a guide.
Instructor and Student Responsibilities As your Instructor, it is my responsibility to:
Provide the grading scale and detailed grading formula explaining how student grades are to be derived
Facilitate an effective learning environment through learner-centered instructional
techniques Provide a description of any special projects or assignments
Inform students of policies such as attendance, withdrawal, tardiness, and making up assignments
Provide the course outline and class calendar that will include a description of any special projects or assignments
Arrange to meet with individual students before and after class as required
To be successful in this class, it is the student’s responsibility to:
Attend all classes each Monday of each week for eight weeks, from 5:30 p.m. – 8:20 p.m., and participate in class discussions and activities.
o *Note: Refer to HCC Attendance Policy shown later in this syllabus.
Read and comprehend any assigned readings and video viewings Complete and turn in on time all required assignments, review quizzes, tests, course
work, etc. Ask for help when there is a question or problem Keep copies of all paperwork, including this syllabus, handouts, and all assignments
Complete the course with a minimum passing score (60%)
As the instructor and as a student in this class, it is our shared responsibility to develop and maintain a positive learning environment for everyone. Course instructor takes this responsibility very seriously and will inform members of the class if their behavior makes it
difficult for him/her to carry out this task. As a fellow learner, students are asked to respect the learning needs of student classmates and assist students and the course instructor in
achieving this critical goal.
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Assignments, Exams, and Activities
Written Assignment
Students can expect to be assigned and to be required to complete several written assignments throughout the course. Assignments have been developed that will enhance
your learning. To better understand topics and course material, you will be given assignments on key information that you will need to remember for your success in the course. Students will be required to successfully complete some or all of the following:
Written Assignments
Written and/or in-class Discussion Assignments
Exams
Only one exam will occur during the course- the final exam: Ten (10) – Seventy-five (75) multiple choice, fill-in-the-blank, listing and/or short answer questions covering specific
course material covered by the due date of the exam. Questions may include knowledge and comprehension questions and may also include analysis, synthesis, and evaluations
questions. Total points in the final exam will be 100; the point value of each question will be equally divided among all questions to total 100. The final exam counts as 25% of the overall course grade. The final exam will be taken by students in class during the last class
meeting of the course.
In-Class Activities In-class activities may occur regularly (each week), may be graded, and may include:
Written Assignments Written and/or in-class Discussion Assignments
Oral presentation(s) PowerPoint presentation(s)
Presentation Project(s) In-the-field product/service research Review Quizzes
Final Exam
The final exam: Ten (10) – Seventy-five (75) multiple choice, fill-in-the-blank, listing and/or short answer questions covering specific course material covered by the due date of the
exam. Questions may include knowledge and comprehension questions and may also include analysis, synthesis, and evaluations questions. The final exam counts as 25% of the overall course grade. The final exam will be taken by students in class during the last class meeting
of the course.
Grading Formula Assessments
25%......Test (Final Exam) 50%......Review Quizzes and/or Various General Assignments (Reading-Related Assignments,
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Video-Related Assignments, Principle/Concept Application Assignments, Etc.) 25%......Presentation Project(s)
Grading Scale
A = 100 – 90 (Excellent) ………………………4 points per semester hour B = 89 – 80 (Good) …………………………..….3 points per semester hour C = 79 – 70 (Fair)………………………………….2 points per semester hour
D = 69 – 60 (Passing*) …..………………..….1 point per semester hour 59 and below = F (Failing)……………………..0 points per semester hour
W (Withdrawn – Students must withdraw on their own as necessary.)……0 points per semester hour I (Incomplete – only possible in extenuating circumstances.)…………..… 0 points per semester
hour
FX: (Failure due to non-attendance): Students who stop attending class and do not withdraw
themselves prior to the withdrawal deadline may either be dropped by their professor for excessive absences or be assigned the final grade of "FX" at the end of the semester. Students who stop attending classes will receive a grade of "FX", compared to an earned
grade of "F" which is due to poor performance. Logging into a DE course without active participation is seen as non-attending. Please note that HCC will not disperse financial aid
funding for students who have never attended class.
Students who receive financial aid but fail to attend class will be reported to the Department
of Education and may have to pay back their aid. A grade of "FX" is treated exactly the same as a grade of "F" in terms of GPA, probation, suspension, and satisfactory academic progress.
To compute grade point average (GPA), divide the total grade points by the total
number of semester hours attempted. The grades “IP,” “COM” and “I” do not affect GPA.”
*A grade of “D” Is not a passing grade in developmental courses. (This is not a developmental course.)
Grading Criteria Your instructor will conduct quizzes, exams, and assessments that you can use to determine
how successful you are at achieving the course learning outcomes (mastery of course content and skills) outlined in the syllabus. If you find you are not mastering the material and skills, you are encouraged to reflect on how you study and prepare for each class. Your instructor
welcomes a dialogue on what you discover and may be able to assist you in finding resources on campus that will improve your performance.
Grading Percentages: 25%......Test (Final Exam)
50%......Review Quizzes and/or Various General Assignments (Reading-Related Assignments, Video-Related Assignments, Principle/Concept Application Assignments, Etc.)
25%......Presentation Project(s)
Incomplete Policy: In order to receive a grade of Incomplete (“I”), a student must have completed at least 50%
of the work in the course. In all cases, the instructor reserves the right to decline a student’s request to receive a grade of Incomplete.
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HCC Grading Scale can be found on this site under Academic Information: http://www.hccs.edu/resources-for/current-students/student-handbook/
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Course Calendar
Week Dates Topic / Assignments Due
1
10.21.2019
Class 1: Focus in class on orientation to course and Eagle Online Canvas (EOC); changing selected concepts, ideas, approaches to
products, selling and our work. This week students focus on: What Is Selling All About In Today's Marketplace? -- The Marketing Mix
(Product/Price/Place/Promotion), New P's of Marketing (SAVE); Selected Financial Products/Services, Customer Service & the Delivery and Service Environment of Personal Selling; Customer
Service and the Customer's Experience; Professionalism: Skills Helpful in Customer Service and Sales; Local Credit Union Consumer
Deposit Products and Services. Assignments made as appropriate.
2
10.28.2019
Class 2: Focus on: Selling Updated: What Is Selling All About in Today’s Marketplace? Changing Marketing Mix: New P’s of Marketing (SAVE); Customer Service and the Customer’s
Experience; Developing Relationship Building in Customer Service and Sales; Selected Financial Products/ Services Offered by local
Credit Unions and Commercial Banks. Possible Review Quiz. Assignments made.
3
11.4.2019
Class 3: Focus on Presenting Selected Products/Product Information to Internal/External Customers/Potential Customers; The Buying
Process; Product & Customer Knowledge; Product & Information Presentation; Professionalism in Communication, Relationship-
building, Sales Skills; Selected Financial Products/Services Offered by Credit Unions and Local Commercial Banks. Assignments made, including Role Play Assignment. Possible Review Quiz.
4
11.11.2019
Class 4: Focus on Presenting Selected Products/Product Information to Internal/External Customers/Potential Customers; The Buying
Process; Product & Customer Knowledge; Product & Information Presentation; Professionalism in Communication, Relationship-building, Sales Skills. Assignments made, including Role Play
Assignment. Possible Review Quiz.
5
11.18.2019
Class 5: Focus on Presenting Selected Products/Product Information to Internal/External Customers/Potential Customers; Product &
Customer Knowledge; Product & Information Presentation; Professionalism in Communication, Relationship-building, Sales Skills. Assignments made, including Role Play Assignment. Possible
Review Quiz.
6
11.25.2019
Class 6: Focus on Presenting Selected Products/Product Information to Internal/External Customers/Potential Customers; Product &
Customer Knowledge; Product & Information Presentation; Professionalism in Communication, Relationship-building, Sales
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Week Dates Topic / Assignments Due
Skills; Introduction to Ethics in the Industry and in Selling Financial Products/Services. Assignments made. Possible Review Quiz.
7
12.12.2019
Class 7: Focus on Presenting Selected Products/Product Information
to Internal/External Customers/Potential Customers; Product & Customer Knowledge; Product & Information Presentation; Professionalism in Communication, Relationship-building, Sales
Skills; Introduction to Ethics in the Industry and in Selling Financial Products/Services. Assignments made. Possible Review Quiz.
8
12.9.2019
Class 8: Last Class Meeting; Focus on Ethics in the Industry and in
Selling Financial Products/Services; Final Exam in Class Today.
Additional note: Please note the last to drop the course is
11.22.2019. Should a student find it necessary to drop the
course, it is the student’s responsibility to take the appropriate
actions to do so.
Syllabus Modifications The instructor reserves the right to modify the syllabus at any time during the semester and will promptly notify students in writing, typically by e-mail, of any such changes.
Instructor’s Practices and Procedures
Missed Assignments No makeups for any missed course work are provided. Course work – assignments, review
quizzes, tests, exams, projects, etc. – will only be accepted via submission by the required submission pathway, which will be indicated at the time the assignment is made, and which
either will be via submission through the course Eagle Online Canvas (EOC) or via submission in hard copy in class. Assignments may not be submitted via email and will not be accepted via email unless course instructor announces deviation from this policy. No makeup course
work of any type will be assigned/available to students; however, the lowest Review Quiz grade will be dropped, as well as the lowest General Assignments activity/assignment grade.
Final Exam grade will not be dropped; students must be present at original class period of the final exam and take it at its originally scheduled class period and time. Presentation/project grades may not be dropped.
Academic Integrity
HCC Scholastic Dishonesty Policy (from the HCC Student Handbook):
“Students are responsible for conducting themselves with honor and integrity in fulfilling course requirements. Penalties and/ or disciplinary proceedings may be initiated by college
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district officials against a student accused of scholastic dishonesty. “Scholastic Dishonesty” includes, but is not limited to, cheating on a test, plagiarism and collusion. Possible
punishments for academic dishonesty may include a grade of “0” or “F” on the particular assignment, failure in the course, and/or referral to the college Dean of Student Services for
disciplinary action up to and including expulsion. Students have the right to appeal the decision.”
Cheating on a test includes:
· Copying from another students’ test paper;
· Using materials not authorized by the person giving the test;
· Collaborating with another student during a test without authorization;
· Knowingly using, buying, selling, stealing, transporting, or soliciting in whole or
part the contents of a test that has not been administered;
· Bribing another person to obtain a test that is to be administered.
Plagiarism means the appropriation of another’s work and the unacknowledged
incorporation of that work in one’s own written work offered for credit.
Collusion mean the unauthorized collaboration with another person in preparing written
work offered for credit.
Here’s the link to the HCC information about academic integrity (Scholastic Dishonesty and Violation of Academic Scholastic Dishonesty and Grievance):
http://www.hccs.edu/about-hcc/procedures/student-rights-policies--procedures/student-procedures/
Attendance Procedures
*HCC Attendance Policy (from the HCC Student Handbook): “You (student) are expected to attend all lecture classes and labs regularly. You are also
responsible for materials covered during your absences. Instructors may be willing to consult with you for make-up assignments, but it is your responsibility to contact the instructor. Class attendance is monitored daily. Although it is your responsibility to drop a course for
nonattendance, the instructor has the authority to drop you for excessive absences. You may be dropped from a course after accumulating absences in excess of 12.5 percent of the total
hours of instruction (lecture and lab).” (Note: 12.5 percent of 8 class meetings = 1 class meeting.)
(Note: HCC considers 3 tardies to class = 1 absence.)
While our class attendance policy aligns with the HCC Attendance Policy, in addition be advised that:
-No makeups are available. -3 tardies to class will = 1 absence. Attendance will be taken from a Student Sign-In Sheet that will be available in class at the beginning of each class. Students arriving after 5:45
p.m. will be responsible for signing in on the Student Sign-In Sheet at the end of class and be recorded as tardy. Remember: Sign in so you are not counted absent.
Important note: The college will drop students who miss the first 12.5% of any course due to the students’ non-attendance. If this occurs, the students may not be re-instated into the
course. Students need to attend the first day of class and to log on to online classes on the
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first day of class. THIS IS A STATE OF TEXAS POLICY. It is not an instructor, department, or college created policy.
Student ConductAs the instructor and as a student in this class, it is our shared responsibility to develop and
maintain a positive learning environment for everyone. Course instructor takes this responsibility very seriously and will inform members of the class if their behavior makes it
difficult for him/her to carry out this task. As a fellow learner, students are asked to respect the learning needs of student classmates and assist students and the course instructor in achieving this critical goal.
Instructor’s Course-Specific Information (As Needed) The course instructor plans to grade weekly course work on Friday of each week. Students
can expect grades, and feedback as necessary, related to weekly course work to be posted and appear in our course EOC grade book between Friday and the next Monday.
Electronic Devices During class, students are expected to limit and keep to a minimum their use of personal
electronic devices (cell phones, iPads, etc.) other than using the PCs in the classroom as assigned. Students are to set cell phones to silent/vibrate during class and should exit the classroom should they find it necessary to make or receive a phone call. This policy helps to
ensure that inappropriate usage of these electronic devices does not occur and become disruptive during class.
Banking/Finance Program Information It is strongly recommended that students of this course ensure that their major is listed as Banking/Finance and that you notify the school of which certificate or degree plan you are
following.
This program includes several Co-Op classes, BNKG 1380, BNKG 2380 and BNKG 2381. Your degree plan will indicate which of these courses you need to take and when in your program you should take them. AAS students will need to complete 75% of their degree plan and
certificate students will need to complete 66%. Once you have met these requirements, you will contact Janet Parr, [email protected], 713-718-5404, to get the permission code to
enroll in one of these classes. Please note that you will need a position in the Banking/ Finance industry, paid or volunteer, working 20 hours per week.
HCC Policies Here’s the link to the HCC Student Handbook http://www.hccs.edu/resources-for/current-students/student-handbook/ In it you will find information about the following:
Academic Information
Academic Support Attendance, Repeating Courses, and Withdrawal Career Planning and Job Search
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Childcare disAbility Support Services
Electronic Devices Equal Educational Opportunity
Financial Aid TV (FATV) General Student Complaints Grade of FX
Incomplete Grades International Student Services
Health Awareness Libraries/Bookstore Police Services & Campus Safety
Student Life at HCC Student Rights and Responsibilities
Student Services Testing Transfer Planning
Veteran Services
EGLS3 The EGLS3 (Evaluation for Greater Learning Student Survey System) will be available for most courses near the end of the term until finals start. This brief survey will give invaluable
information to your faculty about their teaching. Results are anonymous and will be available to faculty and division chairs after the end of the term. EGLS3 surveys are only available for
the Fall and Spring semesters. EGLS3 surveys are not offered during the Summer semester due to logistical constraints. http://www.hccs.edu/resources-for/current-students/egls3-evaluate-your-professors/
Campus Carry Link Here’s the link to the HCC information about Campus Carry:
http://www.hccs.edu/departments/police/campus-carry/
HCC Email Policy When communicating via email, HCC requires students to communicate only through the HCC email system to protect your privacy. If you have not activated your HCC student email
account, you can go to HCC Eagle ID and activate it now. You may also use Canvas Inbox to communicate.
Housing and Food Assistance for Students Any student who faces challenges securing their foods or housing and believes this may affect their performance in the course is urged to contact the Dean of Students at their
college for support. Furthermore, please notify the professor if you are comfortable in doing so.
This will enable HCC to provide any resources that HCC may possess.
Office of Institutional Equity
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Use the link below to access the HCC Office of Institutional Equity, Inclusion, and Engagement (http://www.hccs.edu/departments/institutional-equity/)
disAbility Services HCC strives to make all learning experiences as accessible as possible. If you anticipate or
experience academic barriers based on your disability (including long and short term conditions, mental health, chronic or temporary medical conditions), please meet with a
campus Abilities Counselor as soon as possible in order to establish reasonable accommodations. Reasonable accommodations are established through an interactive process between you, your instructor(s) and Ability Services. It is the policy and practice of
HCC to create inclusive and accessible learning environments consistent with federal and state law. For more information, please go to http://www.hccs.edu/support-
services/disability-services/
Title IX Houston Community College is committed to cultivating an environment free from inappropriate conduct of a sexual or gender-based nature including sex discrimination, sexual assault, sexual harassment, and sexual violence. Sex discrimination includes all forms of
sexual and gender-based misconduct and violates an individual’s fundamental rights and personal dignity. Title IX prohibits discrimination on the basis of sex-including pregnancy and
parental status in educational programs and activities. If you require an accommodation due to pregnancy please contact an Abilities Services Counselor. The Director of EEO/Compliance
is designated as the Title IX Coordinator and Section 504 Coordinator. All inquiries concerning HCC policies, compliance with applicable laws, statutes, and regulations (such as Title VI, Title IX, and Section 504), and complaints may be directed to:
David Cross
Director EEO/Compliance Office of Institutional Equity & Diversity 3100 Main
(713) 718-8271 Houston, TX 77266-7517 or [email protected]
http://www.hccs.edu/departments/institutional-equity/title-ix-know-your-rights/
Office of the Dean of StudentsContact the office of the Dean of Students to seek assistance in determining the correct complaint procedure to follow or to identify the appropriate academic dean or supervisor for
informal resolution of complaints.
https://www.hccs.edu/about-hcc/procedures/student-rights-policies--procedures/student-complaints/speak-with-the-dean-of-students/
Department Chair Contact InformationDivision Chair: Ken Hernandez, [email protected], 713-718-2468
Division Admin Assistant: Lyssa Wilson, [email protected], 713-718-5125