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Smart IT

A New IT User Experience

IntelligentBeautiful Mobile

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Brian Zaik, User Experience, BMC

Jon Hall, Product Manager, BMC

October 15, 2014

A Brand New Way for a New Day: Smart IT

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#

#SmartIT

Technology is not

meant to block or

complicate us.

Technology is meant to

improve our lives and

make us stronger.

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#SmartIT

So What Happened?

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BMC Remedy with Smart ITBMC Reinvents ITSM

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Intelligent Beautiful Mobile

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#SmartIT

Smart IT is designed

from a thorough

understanding of IT

service workers and

how they actually

accomplish their jobs.

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We revolutionize ITSM

by uncovering

innovations from what

we see and learn from

the everyday users of

our products.

#SmartIT

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Using the power of

Remedy to provide the

right information at the

right times.

Providing big-picture

views of the world to

uncover trends and help

manage workflow.

Recommending actions

to take based on context

and learned best

practices.

Aware Insightful Proactive

Smart IT Principles for Creating User Value

Enabling open

collaboration through

easy access to

resources, people, and

knowledge.

Offering customizations,

both at the organization

and individual levels,

which transcend devices.

Greeting users with an

experience built to delight

and encourage them to

come back.

Accessible Flexible Rewarding

#SmartIT

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Delight in an Age of Formless IT

1

Live Demo

#SmartIT

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Tear Down That Wall, Mr Hall!

2

Live Demo

#SmartIT

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With dynamic access to knowledge

and data, Smart IT improves

productivity and knowledge for the

workforce.

Smart IT provides a modern,

consumer-style experience users

will enjoy and come back to use.

An experience that moves

across platforms eliminates

barriers and detours.

Smart IT is a brand new ITSM

story.

Intelligent

Interactions

Beautiful

Experience

Mobile

Enablement

And we’re just getting started.

#SmartIT

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Thank You.

#SmartIT

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Thank You.

Brian Zaik

@brzaik

Jon Hall

@JonHall_

#SmartIT