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ITSM konzultant 19.05.2016.

Igor Rabatić

BMC Client Management

© copyright 2014 BMC Software, Inc.

Overview

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Common Customer Challenges

Client management tools manage configurations and support system administration tasks for client devices.

They are used by desktop support organizations to automate system administration and support functions that would otherwise be done manually.

“Windows PCs are the primary target of management, but organizations are looking to use these products to manage Macs and mobiledevices as well.”

– Gartner, Magic Quadrant for Client Management Tools, Feb 2012

Understanding client infrastructureNo complete picture of desktop

infrastructure; device relationshipsAutomated discovery, categorization of

devices; topology and connectivity mapping

Enforcing IT policy complianceIT sets policies; not able to enforceAbility to enforce and report compliance on all

devices for device configuration, patch vulnerability, threat prevention, and Software License compliance

Managing remote devices behind a firewallDevices not always connected to VPN; can’t

get to them when neededServiceAnywhere enables remote control

access and management even behind a firewall

Enabling lifecycle management and OS migrationMigrate users and their machines to W7/W8Capture user state, deploy OS to bare metal,

migrate user state and settings

Converging with ITSM based business processesNeed to automate business processesFull integration with FootPrints ITSM (Service

Catalog, CMDB, Incidents, etc.)

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Short summary

• Inventory your IT assets – know what you own and exactly how those assets are being used

• Ensure your devices are current, secure and compliant with your IT policies

• Remotely access all of your devices –even those not connected via VPN

• Provide pre-approved self-service for software downloads, common actions, and quick links with MyApps

• Integrate client data with your BMC IT Service Desk

• Reduce patch time by 30% through set-it-and-forget-it automation

• Reduce time to deploy operating systems and applications as much as 86%

• Reduce post-PC-migration service desk calls by 80% with integrated profile migrations

• Realize 100% ROI of your BMC Client Management investment within 24 months simply leveraging powermanagement

Key features Key benefits

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OS & Application Deployment

Patch Management

Financial Asset Management

Software License Management

Policy Compliance

Discovery & Inventory

Remote Management

Event Management

Power Management

Device Management

MyApps

BMC Client Management

• Onboarding through XML• Role-based permission• No VPN – service anywhere• Automation: Operational

rules• Automated patching• When a device discovers other

devices – scanner remembered – devices easily grouped even if same name or IP address

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Lifecycle ApproachDiscovery & Inventory

OS & Application Deployment

Patch Management

Software License Management

Policy Compliance

Power Management

Financial Asset Management

Device & Event Management

Remote Management

Atrium CMDB integration

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• Intelligent Agent

• Adapts to Existing Networks

• Integrates Seamlessly into AD

• Manages all PC’s & Servers

• Supports up to 100K nodes

Scalability

• Single Agent

• Agent-based & Agent-less

• Single Console for Everything

• Automated Wizards/Instant Expert

• Built-in Actions

• Automated Functionality

Simplicity

• Intuitive Security Design

• Delegated Administration

• Console Security & Client Security

• Security Groups per Function

• Integrates with multiple LDAP solutions

Security

Purpose Built

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How We Do It

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Service Desk Server

Los Angeles - Client Agents

Relay Agent West Coast

Phoenix - Client Agents

Miami - Client Agents

ScalabilityRelay Agent East Coast

New York - Client Agents

Asset Core Server

DMZTopology

Inventory Management

Auto-discovery (computers, switches, routers, printers, etc.)

• Remote discovery

• Agent-based/agentless discovery

• Scheduling

• Data uploading and processing

• Inventory history

Purchase

Warranty & Support

In-service

Expiration

Disposal

Devic

e

Ow

ner

Hardware Financial Management

Bare-metal OS deployment

• Wizard Driven Setup

• Imaging Progress dashboard

• Customizable PXE boot Menu

• Multiple Images, Multiple Drivers and Hardware types

• Multicast and Unicast

Deployment Manager

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Deployment ManagerSoftware package creation and distribution

Installation Distribution statusPackage Creation

Package publication

Assign to Target Devices

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Software Asset Management• Manage software licenses

• Monitor deployment

• Track usage

• Verify compliance

• Block unauthorized applications

• Differentiate between software suites and individual applications

• Eliminate manual task of normalizing, categorizing, typing vendor information/ product names

• View supported, unsupported and unidentified software

• Alert and report on out-of-compliance devices

• Consolidate administration of multiple end-point security solutions

• Avoid costly fines for software over-deployment

• Block access to devices and network with peripheral device control

• Maintain software version currency reducing options for hackers to exploit

• Monitor compliance status against pre-defined standards

• At-a-glance customized dashboard view of device and software compliance

• Out-of-the-box templates

• Customizable alerts

Managing IT Risk and Exposure

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Avoid the Headlines

• Managed or "set it and forget it"

• More than Microsoft – Java, Adobe, Apple, SKYPE, Citrix, Mozilla, etc.

• Operating System, Service Packs and Applications

• 5 Severity Levels to Filter On

• Automatic & Simultaneous Patch Distribution to Thousands of Devices

• Reports & Alert

• Proven Increased Levels of Security & Compliance

• Delegated Administration Capabilities – Person Responsible for Patch Administration

• Partner with Shavlik, industry leader

• Technology integrated – no 3rd party purchase required

Patch Management

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Reporting

• Integrated reporting and

dashboard engine

• Out of the Box templates

• Leverage queries for report

creation

• Schedule automated report

delivery and dashboard updates

• Customize for your business

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No VPN needed…

• Service Anywhere

• Remote Control via BMC Client Management Console

• Multiple Remote Control Sessions from Single Console

• Direct Connect – No loss of User Productivity

• Desktop Connect – Troubleshooting / Helpdesk / Training

• Quick – Seamless & Simple to Use

• Delegated Administration Capabilities – Person Responsible for Patch Administration

• Enables management of machines over the Internet without a VPN

• MyApps for application delivery

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MyApps

• Self-service at your fingertips

• Modern app store on the desktop

• Download software applications, execute

common actions and easily locate quick links

to internal and external sites and content

• Tailor for each device type, user role, or

group association

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Questions?

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