Bluebird Auto Rental SystemsUSERS CONFERENCE

September 21-22, 2011 • Caesar’s ResortAtlantic City, NJ USA

OPENING SESSION AGENDA

• Introductions

• Conference Overview

• Company Evolution

• Accomplishments

• Goals

INTRODUCTIONS

• Tell us about yourself

• Gift for the longest distance

traveled

SPONSORS

SPONSORS

SPONSORS

SPONSORS

Central Coast Processing

Computime/Topaz

Element Payment Services

Jim Anderson Fleet Sales

SPONSORS

LexisNexis

Mitchell International

Priceless Car & Truck Rental Corporate

Rent A Toll

CONFERENCE OVERVIEW• Logistics

Meals & Breaks in Exhibit Area

Wednesday Night

• Folders Contents

• Speed Networking

• Discussion Groups

BREAKOUT SESSIONS

Sign up by 9pm this evening

Popular sessions will be repeated

Hand-outs for every session

Website will have all documents, photos, and videos!

COMPANY EVOLUTION

• 1980: Budget of Beverly Hills

• 1982: Bluebird Systems, Carlsbad, CA

• 1993: Bluebird Auto Rental Systems

• 1995: Entered Dealership Market with

AutoMate2

• Over 600 Customers, ranging in size from 10 to 16,000 vehicles

• 16 Local Employees

• 10 Remote Employees

PRODUCT EVOLUTION

• SuperDOS to Windows

• Progress Software

• Reynolds & Reynolds, Version 1.0

• Thrifty UK, Version 2.0

• Version 3.0

• Version 4.0

• June 1, 2006• Asset Acquisition• Standardized Software• Budget Data Bridge

WHO WE ARE TODAY

• Market Leader

• Majority of Budget Licensees

• Majority of DTAG Licensees

• Dealerships → LoanerTrack

• Certified WBE

• Community Service

INTERNATIONAL PRESENCEAruba, Azerbaijan, Bahamas, Bahrain, Barbados, Bermuda, Bonaire, Botswana, Brazil, BVI, Bulgaria, Canada, Cayman Islands, Croatia, Curacao, Dominica, Honduras, Guam, Ireland, Jamaica, Mexico, New Guinea, Oman, Pakistan, Panama, Poland, Puerto Rico, Qatar, Romania, Saipan, South Africa, Turkey, UAE, UK, USVI, and Venezuela.

STRATEGIC PARTNERSHIPS

• ACE

• Avis Budget Group

• Dollar Thrifty Automotive Group• DTAG U.S. & Canada

• ScotGroup UK

• Ireland

• South Africa

STRATEGIC PARTNERSHIPS

• National/Alamo

• Payless

• Rent-A-Wreck of America/Priceless

• Sensible/Affordable

• Triangle

STRATEGIC PARTNERSHIPS

• ACRA

• ACCRO

• ADP

• Reynolds & Reynolds

STRATEGIC PARTNERSHIPS

Vendor Interfaces• Violation Management Services

• Price WaterhouseCoopers LKE

• Highway Toll Administration

• Rate Highway

• Rent a Toll

RECENT ACCOMPLISHMENTS

• Replaced T-1 with Fiber Optic

• Solar Panels

• Classroom Video Camera

• NJ Training Grant (100 Hours)

RECENT ACCOMPLISHMENTS

• Moved BLink Server to OpSource

• Amazon Cloud

• User Guides on Support Site

• Hired Progress to Optimize DB Searches

RECENT ACCOMPLISHMENTS

• B8, B9, B10

• CCPRO via Element

• CCPRO via Elavon, Protobase 6.01.06

• Equifax

• Signature Pads

SHORT TERM GOALS

• CCPRO via CCP for ParkMate2

• Allow Access to Online Call Center from within RentWorks Help

• Global Newsletter (via Auto Rental News)

• Social Media

PENDING DEMAND

• Loyalty Program

• Incremental Sales Script

• LexisNexis

• Mitchell International

• ?? (tell us tomorrow morning!)

LONG TERM GOALS

• Write & Publish API

• CarTrawler

• Reports in Foreign Languages

• Add More Apps to Cloud

OUR MISSION

To provide:

The best software for the Auto Rental Industry

With the best support

For the best value

Worldwide!

ECONOMIC OUTLOOK

Customers Lost Customers Won

2008: 67 2008: 72

2009: 78 2009: 62

2010: 58 2010: 66

2011: 23 2011: 45

ECONOMIC OUTLOOK

More Consolidation?

Dealerships Offering Retail Rentals?

Body Shops Joining Affiliations?

Mobile Consumer?

KEEPING INVOLVED

Car Rental Show

World Travel Mart

Licensee and Association Meetings

Software & Information Industry Association (SIIA)

OpSource Summit

Progress Software Exchange

QUARTERLY NEWSLETTER

Your best source of information!

CONCLUSION

• Ask Questions at the end of each presentation!

• Evaluation Forms (hand in even if you have to leave early)• THANKS FOR COMING!