blue bricks queai-saleslead-automation
TRANSCRIPT
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Using Virtual Bot And Ar2ficial Intelligence-‐NLP to improve efficiency in lead qualifica2on and intelligent communica2on with them.
Que.AI Improve Produc-ve And Efficiency in Consumer Lead Qualifica-on
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Vikram Sareen CEO, Founder, Chief Architect
Cyber Security+ BlockChain+ Big Data + Machine Learning Student
Somil Asthana Chief Data Scien9st
Big Data Technology Expert And Machine Learning Wizard
Our Team (Innovating since 2012 serving 38 international customers and 4 OEM deals)
5 People Team, Kuala Lumpur, Malaysia
30 people Team, Pune, India
4 People Team, Sydney, Australia
Vincent Chin Head, Business Strategy
Industry Expert with 20+ years valued experience in BFSI, Media.
3 People Team, Baltimore, USA
Paul Dovas Head, Business Development Industry Expert in digital media, big data and ar2ficial intelligence.
Upasana Tewari Head, Project Delivery
Agile/Prince2 cer2fied manager with 12+ years interna2onal experience
1 Person Team, Hong Kong, China
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Our Mission To enable and bring new age automa-on and efficiency in lead qualifica-on through rule based virtual robots working with ar-ficial intelligence (NLP).
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Cost Per Lead Even outsourcing is coming to be costly now. USD1-‐2 per call adds to huge costs if you have
10000 leads per month.
Human Driven Human effort is needed for calls, emails and
management. Errors and laziness are human traits.
Varied Response Each lead can give different response or no response so how do you sense out of that? Till now human could understand only.
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Today’s Challenges What cha l l enges do compan ie s f a ce today i n l ead qua l i fi ca2ons?
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Ac9onable Insights Every leads is followed through 24x7x365 bots with AI-‐NLP intelligence ensuring each ac2on, reac2on is closely tracked and gives consolidated ac2onable insights.
Remove Biased And Error with intelligence Humans are emo2onal that leads to bias and error in decisions making and impacts performance. Bots and AI removes human shortcoming and makes decisions and improves performance.
Fast And Accurate Automa9on Every lead coming in from different sources will be managed
without human laziness. Apply Bot + AI to automate the engagement process.
The Future through Bots and AI Automate , Ana l y ze , Conc lude
Conclusion With AI-‐NLP working in background, Every lead is religiously followed 2ll it is concluded as Yes / No
through person’s response.
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Que.AI Engine
Use Natural Language Processing (NLP) coupled with deep learning and automa2on virtual robot to build a 100% automa2on engine for lead
qualifica2on.
Que.AI uses virtual robot to rule based automate communica2on with
consumer and AI-‐NLP works to understand consumer’s response.
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Our Proposed Solution Pudng Our Sk i l l s and Knowledge i n Ac2on
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Que.AI Engine How the Que .A I Eng ine w i l l l ook i n a c2on
1. Lead Source(s)
2. Lead Analyzer and Classifier
3. Followup (via Email, SMS, WebChat)
4. Intelligent Response/Followup (using AI-‐NLP)
5a. Qualified YES Leads for further ac-on.
5b. Visual Reports for All States (new, expired, Dropped, Yes etc)
5c. APIs for Integra-on With other systems and partners.
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Example: Email Driven Que.AI Flow An examp le o f how au toma2on w i l l work
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1. Go Email Cloud deployed dedicated Que.AI engine will executed email workflow and give qualified leads back through
portal access to your sales team.
3. Go APIs Integrate deeply with your exis2ng and partner systems/
apps Que.AI engine for deeper automa2on and produc2vity improvement like sales person KPI, Machine vs Human
Analy2cs, Trends And Anomaly. 2. Go IVR + Social A. Speech to Text generates valuable content and
context for deep learning. Using Text to learn and react gives huge opportunity.
B. Also real 2me twijer feeds, Facebook feeds and web chat driven flow to elevate user interac2ons and react with predefined assistance or human interven2on.
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Que.AI Engine Rollout We propose 3 Phases
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Month 1
Month 2
Month 3
Month 4
Month 5
Month 6
Month 7
Phase 1 Non intrusive
Email Automa2on (1 months)
Phase 2 Go Social
(1.5 months)
Phase 3 Go APIs
(in Future)
Roll Out Time Tenta2ve T ime l i ne fo r P roposed Mi l e s tones
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Automa9on No human, complete automated self
learning system
Ready for Future Que.AI engine is ready to be extended to achieve much more in future with its self learning ability.
Intelligent Deep learning at its best will learn from
history and self learn daily to build quan2fiable intelligence
Happy User and Staff Que.AI is not replacing human but making their
mundane repe22ve tasks intelligently automated.
Cost Saving + Growth 24x7x365 machine running with 1000s users per second handled with no error brings huge cost saving and adding to growth
Value Add And Key Benefits Que.AI eng ine b r i ngs so l i d va lue p ropos i2on
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Please just in touch with us at vikram@blue-‐bricks.com
Thank you