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Blue Access ® for Members @ www.bcbsil.com The secure and easy way to manage your health care benefits and your health Member Guide

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Page 1: Blue Access for Members - Cook County, Illinois · wellness advice, set up reminders ... • Use interactive health and lifestyle tools to help you lose weight, start exercising or

Blue Access® for [email protected]

The secure and easy way tomanage your health care benefitsand your health

Member Guide

Page 2: Blue Access for Members - Cook County, Illinois · wellness advice, set up reminders ... • Use interactive health and lifestyle tools to help you lose weight, start exercising or

Contents

Get Access @www.bcbsil.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Explore Blue Access for Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Take charge with My Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Understand My Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Access Other Online Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Page 3: Blue Access for Members - Cook County, Illinois · wellness advice, set up reminders ... • Use interactive health and lifestyle tools to help you lose weight, start exercising or

Blue Access for MembersBlue Cross and Blue Shield of Illinois (BCBSIL) has a solid reputation for providingreliable, affordable health care benefit programs and customer service. Blue Accessfor Members, our secure member Web site, gives you immediate access to health carebenefit information and easy-to-use tools.

Take charge of your health with the Personal Health Manager*• Find practical information about specific conditions and self-management tools

for common health problems• Take a health risk assessment• Create a personal health record, receive targeted wellness information

and set up reminders about doctor appointments and screenings

Take full advantage of your health care benefits• Check the status of a claim• Confirm your coverage and benefit coverage for your dependents• Use the Provider Finder® to locate a contracting doctor or hospital

Make wiser health care decisions• Use the Hospital Comparison Tool to compare hospitals’ outcome data• Use the Treatment Cost Advisor to obtain estimated costs of various

medical procedures

Get [email protected]

Log In

Sign Up

UserName:

Password:

I forgot my User Name

I forgot my Password

for Members

It’s Easy to GetImmediate AccessAll you need are yourgroup and identificationnumbers (found on your BCBSIL ID card).

Help DeskIf you have difficultyaccessing the site, callour Help Desk toll free at(888) 706-0583, Monday – Friday,7 a.m. to 10 p.m. (CT),Saturday, 7 a.m. to 3:30 p.m. (CT).

Blue Access for Members has online tools you can use wherever – and whenever – you have Internet access.

If you’re a member, sign up today.

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*The Personal Health Manager is not available to some health care plans. Check with your benefits manager to learn what your plan offers.

Page 4: Blue Access for Members - Cook County, Illinois · wellness advice, set up reminders ... • Use interactive health and lifestyle tools to help you lose weight, start exercising or

LinksGO

My Health

Visit our My Health section for tools and information to help you make informed health care decisions.

Need to print a temporary IDCard?

Want to view your claim status?

Need to download a form?

Quick Links

Carry theCard!Lost or needa temporaryID Card?

Your 2 most recent visits:

03/04/2006 AARON SMITH NATHAN JOHNS MD PAID07/18/2006 SAMANTHA SMITH NATHAN JOHNS MD NOT PAID

Date Patient Physician/Provider Status

More...

Medical Visits & Claims

Your 2 most recent visits:

06/05/2006 AARON SMITH NATHAN JOHNS DDS PAID08/01/2006 SAMANTHA SMITH NATHAN JOHNS DDS NOT PAID

Date Patient Physician/Provider Status

More...

Dental Visits & Claims

My Coverage

Subscriber:CoverageMedicalDental

Aaron J. SmithEffective Date01/01/200601/01/2006

More...

User Profile

Receive e-mail notifications ofclaim activity

Update your online profile

Change your password

Message Center

You have 2 NEW messages!

One or more of your claims havebeen finalized.

Re: Why isn’t myclaim paid yet? 4/3/2006

Blue Cross and Blue Shield Pending 8/19/2006Claim Notification

Subject Date

More...

News & Updates

Updates to the Provider Network

Contact Us | User Profile | Help | Log Out

Home

Welcome to Blue Access for Members Aaron!

My Health My Coverage Visits & Claims Doctors & Hospitals

My Health HighlightsMy Health is your online resource forhealth and wellness information and tools.Use the online tools below to help manageyour health and make more informedhealth care decisions.

Personal Health Manager• Complete your Health Risk Assessment•Create a personal health profile• Receive targeted wellness information

I need to...

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https://members.hcsc.net/members/servlet/com.hcsc.member=HOME

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Page 5: Blue Access for Members - Cook County, Illinois · wellness advice, set up reminders ... • Use interactive health and lifestyle tools to help you lose weight, start exercising or

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My HealthFind information and tools to help you make moreinformed health care decisions. See Page 5 for more details.

Doctors & HospitalsUse the Provider Finder to locate a network doctor orhospital and get driving directions.

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Message CenterReceive notification of pending and finalized claims via e-mail.

Quick LinksRequest a replacement ID card, print a temporary ID ordownload a medical or prescription drug claim form.

Contact UsSubmit a question to Customer Service and get areturn phone call.

User ProfileUpdate your e-mail address and choose to receive claimstatements via e-mail, instead of through the mail.

HelpLook up definitions of health insurance terms and getanswers to frequently asked questions.

My CoverageConfirm who is covered under your plan, view yourbenefit highlights and get answers to frequently askedquestions. See Page 7 for more details.

Visits & ClaimsView claim details, including payment amounts, asummary of your claims by date of visit, names ofdoctors and dentists, total charges and status.BlueEdgeSM members can view information abouttheir spending accounts.

It’s easy to find what you needExplore Blue Access for Members

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News & UpdatesLearn about updates to your health care benefit planand enhancements to this site.

Page 6: Blue Access for Members - Cook County, Illinois · wellness advice, set up reminders ... • Use interactive health and lifestyle tools to help you lose weight, start exercising or

LinksGO

Related Information

My Coverage

Find a doctor or hospital

What is the Personal Health Manager?

What is a health risk assessment?

What is the Hospital Comparison tool?

What is the Treatment Cost Advisor?

View all FAQs

Health FAQs

Personal Health Manager • Complete your Health Risk Assessment and find health information • Create a personal health profile • Receive targeted wellness information • Set up reminders about appointments and screenings

Compare Hospitals • Compare hospitals based on specific diagnoses and procedures • Search and compare hospital performance factors

Treatment Cost AdvisorTM

• Get answers to questions about your health and health care expenses

More...

More...

More...

powered byHealthShare

I need to...

Contact Us | User Profile | Help | Log Out

Home My Health My Coverage Visits & Claims Doctors & Hospitals

My Health - ToolsMy Health HighlightsMy Health is your online resource for health and wellness informationand tools. Use the online tools below to help manage your health andmake more informed health care decisions.

TreatmentCostAdvisor

Tools | Wellness Information

https://members.hcsc.net/members/servlet/com.hcsc.member=HEALTH

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Page 7: Blue Access for Members - Cook County, Illinois · wellness advice, set up reminders ... • Use interactive health and lifestyle tools to help you lose weight, start exercising or

*If your plan does not include the Personal Health Manager, you canaccess health and wellness information and take a health risk assessmentvia the “My Health” tab.

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Take charge of your health withMy Health

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Personal Health Manager*• Complete a Health Risk Assessment, set up a personal health record, receive e-mails with targeted

wellness advice, set up reminders about medical appointments and prescription refills.• Read about current health and wellness topics and research specific conditions that are important to

you, such as arthritis, diabetes or high blood pressure.• Use interactive health and lifestyle tools to help you lose weight, start exercising or quit smoking.• Get e-mail answers to your health-related questions with Ask A Nurse, Ask A Dietitian,

Ask A Trainer and Ask A Life Coach.• Use easy decision-making tools to better understand your medical treatment options.• Earn Blue PointsSM for engaging in healthy behaviors and redeem them for reward items.**

Compare HospitalsCompare hospitals’ outcome data based on specific diagnoses and procedures. Quickly compare hospitalperformance factors such as length of stay, complications and how many procedures the hospital has performed.

Treatment Cost AdvisorObtain cost estimates for common health care services based on age, gender and where you live.

**Beginning January 2007.

Page 8: Blue Access for Members - Cook County, Illinois · wellness advice, set up reminders ... • Use interactive health and lifestyle tools to help you lose weight, start exercising or

LinksGO

Related Information

My Health

Find a doctor or hospital

Compare hospitals

Coverage FAQs

Am I covered if I travel outside theUnited States?

What is an Explanation of Benefits?

Where can I view my coverage information online?

What is emergency medical care?

Where can I view my dependents’ coverage information online?

View all FAQs

I need to...

About Your PPO Plan

Your PPO Coverage Away From Home

Emergency Care When and Where You Need It

Your Vision Discount Program

Plan Information

Summary

Who is covered? Who are my dependents?Subscriber: Aaron J Smith JulieDate of Birth: 10/02/1966 Date of Birth: 02/22/1968Coverage Effective Date Coverage Effective DateMedical 01/01/2006 Medical 01/01/2006Rx Drugs 01/01/2006 Rx Drugs 01/01/2006Dental 01/01/2006 Dental 01/01/2006 Samantha Date of Birth: 08/12/2002 Coverage Effective Date Medical 01/01/2006 Rx Drugs 01/01/2006 Dental 01/01/2006

My Coverage

Contact Us | User Profile | Help | Log Out

Home

Coverage Details | Rx Drugs | Dental

My Health My Coverage Visits & Claims Doctors & Hospitals

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Page 9: Blue Access for Members - Cook County, Illinois · wellness advice, set up reminders ... • Use interactive health and lifestyle tools to help you lose weight, start exercising or

Plan InformationReview general information about your healthcare benefit plan, including information aboutyour coverage, emergency care and coverageaway from home.

DentalAccess information about BlueCare® Dental plan advantages, overview of services, the BCBSIL credentialingprocess for dentists, or download a dental claim form.

Prescription DrugsIf your prescription drug coverage is providedby Blue Cross and Blue Shield, you can locate apharmacy, obtain mail service forms and orderrefills online. You can search the drug formulary,get information about generic drugs and obtainthe cost of your prescription.

Coverage FAQsGet answers to frequently asked questionsabout health care coverage such as receivingemergency care, the availability of genericdrugs, how to find a doctor or hospital andwhen to file a claim.

Related InformationLink directly to important information andresources, including the Provider Finder and“My Health” wellness tools.

Coverage DetailsView who is covered and additional informationabout your health care benefit plan.

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Understand your health benefits withMy Coverage

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SummaryConfirm your coverage, dependents’ coverage andthe effective date of your health care benefit plan.

Page 10: Blue Access for Members - Cook County, Illinois · wellness advice, set up reminders ... • Use interactive health and lifestyle tools to help you lose weight, start exercising or

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PPO Provider Finder®

LocationPlease enter the address from which you would like to search.

Zip Code: OR Address:

City:

State: Select State

Distance willing to travel (in miles) 5 miles 10 miles 20 miles 50 miles other

Previous Continue

Doctors & Hospitals

In addition to the secure Blue Access for Members site, you’ll find helpful services on the public, non-secure section ofwww.bcbsil.com. Available to members and non-members,these services include:

Doctors & HospitalsUse the Provider Finder to see if your doctor or dentist is inone of the networks, and find thousands of contracting doctors,dentists, hospitals or other health care providers.

Health Plan Decision ToolsUse this tab in the Members section to find tools to help you makehealth plan and provider decisions.

Which Plan Is Right For Me?Take a short survey to identify the type of health care benefit planthat best meets your needs and preferences.

Health Plan Cost EstimatorComplete a health profile to obtain estimated annual healthcosts to help you decide the preferred type of health plan foryour budget.

Blue StarSM Hospital ReportFind performance information on 93 contracting, urban hospitals.https://members.hcsc.net

Access other online serviceswww.bcbsil.com@

Page 11: Blue Access for Members - Cook County, Illinois · wellness advice, set up reminders ... • Use interactive health and lifestyle tools to help you lose weight, start exercising or

Learn MoreTake a tour of Blue Access for Members at “Learn More”@www.bcbsil.com. We regularly add new information and features, so visit us often.

Page 12: Blue Access for Members - Cook County, Illinois · wellness advice, set up reminders ... • Use interactive health and lifestyle tools to help you lose weight, start exercising or

20004.0806 A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association