blow up the learner experience using technology to enable continuous learning

Blow Up the Learner Experience

Janet ClareyResearch Manager, Learning & DevelopmentBersin by DeloitteDeloitte Consulting LLP

March 15, 2016

Using Technology to Enable Continuous Learning

Copyright © 2016 Deloitte Development LLC. All rights reserved.2

@jclarey@bersin

#HRTechWorld

• How is the L&D function doing?

• How should we be thinking about the learner

experience?

• How can we make the most of technology?

Agenda

The L&D function: How are we doing?


L&D’s perceived ability is shrinking.

Source: 2015 Human Capital Trends Report, Deloitte University press, February, 2015. DUPress.com

L&D’s Capability Gap tripled from 2014 to 2015

of respondents see employee development as a top-3 issue (up from #8 last year)

85%


Most employees aren’t finding what they need from L&D either.

Source: Bersin by Deloitte, Three Marketing Lessons for L&D, 6/2014

60%of L&D professionals

surveyed tell us they’re having trouble getting

employees to engage with corporate learning.

Employees’ needs, preferences,

behaviors and options are all changing …

fast.


L&D has competition now, too.

Source: SkilledUp, Who Chooses Professional Training: The Real Story, 3/2015

43%of professionals surveyed look for learning opportunitiesoutside their company at least half the time

The Learner Experience.How should we be thinking about employee development?


Employee mindsets are changing fast.

Source: Bersin by Deloitte, 2014


What does that mean for L&D?

Source: Bersin by Deloitte, 2014 Corporate Learning Factbook, 2/2014

50%More mature L&D groups we surveyed deliver 50%

more learning via experiential, social and on-demand methods than less

advanced ones do.

Many L&D leaders are finally shifting their focus from training to continuous and informal learning.


Is there a model for that?

Source: The Learning Architecture: Defining and Enabling Continuous Learning, Bersin by Deloitte / David Mallon, Dani Johnson, May 2014

Bersin by Deloitte’s Continuous

Learning Model

Making the most of technology.Using technology to enable continuous learning.


Methods for continuous learning

Source: Bersin by Deloitte, 2015


What technology is being used to develop employees?

Source: The Continuous Learning Technology Stack, Bersin by Deloitte / Dani Johnson, September 2015


Context engines are the future (content’s royalty is exaggerated)

Usability is not the same as learner experience; know learners

Video is assumed

WIFTO: Analytics

Consolidation: is the pendulum swinging away?

Where is technology going? Trends we’re seeing include:

1

2

3

4

5


To sum up:

Change your mindsets

Leveragetechnology

Because what we’re doing now

isn’t really working.

Because we need to consider learning

technology holistically.

Know your audience

Because what we’re doing now

isn’t really working.


Questions

?

About DeloitteAs used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

This communication contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively, the “Deloitte Network”) is, by means of this communication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this communication.

Copyright © 2016 Deloitte Development LLC. All rights reserved.Member of Deloitte Touche Tohmatsu Limited

http://www.deloitte.com/us/about

blow up the learner experience using technology to enable continuous learning

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