blitsme typical scenario walkthrough. user a contacts a supporter (user b) describes the problem...
TRANSCRIPT
![Page 1: BlitsMe Typical Scenario Walkthrough. User A contacts a supporter (User B) Describes the problem User B requests access to A’s Desktop](https://reader038.vdocuments.us/reader038/viewer/2022110205/56649c735503460f94924991/html5/thumbnails/1.jpg)
BlitsMeTypical Scenario Walkthrough
![Page 2: BlitsMe Typical Scenario Walkthrough. User A contacts a supporter (User B) Describes the problem User B requests access to A’s Desktop](https://reader038.vdocuments.us/reader038/viewer/2022110205/56649c735503460f94924991/html5/thumbnails/2.jpg)
User A contacts a supporter (User B)
Describes the problem
User B requests access to A’s Desktop
![Page 3: BlitsMe Typical Scenario Walkthrough. User A contacts a supporter (User B) Describes the problem User B requests access to A’s Desktop](https://reader038.vdocuments.us/reader038/viewer/2022110205/56649c735503460f94924991/html5/thumbnails/3.jpg)
![Page 4: BlitsMe Typical Scenario Walkthrough. User A contacts a supporter (User B) Describes the problem User B requests access to A’s Desktop](https://reader038.vdocuments.us/reader038/viewer/2022110205/56649c735503460f94924991/html5/thumbnails/4.jpg)
User A clicks Accept
Screen goes red as the supporter logs on
![Page 5: BlitsMe Typical Scenario Walkthrough. User A contacts a supporter (User B) Describes the problem User B requests access to A’s Desktop](https://reader038.vdocuments.us/reader038/viewer/2022110205/56649c735503460f94924991/html5/thumbnails/5.jpg)
![Page 6: BlitsMe Typical Scenario Walkthrough. User A contacts a supporter (User B) Describes the problem User B requests access to A’s Desktop](https://reader038.vdocuments.us/reader038/viewer/2022110205/56649c735503460f94924991/html5/thumbnails/6.jpg)
Supporter performs work and disconnectsOR
User A can disconnect supporter via Disconnect button
User A then rates the supporter for their work
![Page 7: BlitsMe Typical Scenario Walkthrough. User A contacts a supporter (User B) Describes the problem User B requests access to A’s Desktop](https://reader038.vdocuments.us/reader038/viewer/2022110205/56649c735503460f94924991/html5/thumbnails/7.jpg)
![Page 8: BlitsMe Typical Scenario Walkthrough. User A contacts a supporter (User B) Describes the problem User B requests access to A’s Desktop](https://reader038.vdocuments.us/reader038/viewer/2022110205/56649c735503460f94924991/html5/thumbnails/8.jpg)
User A as the Supporter
User A offers support via Remote Desktop Button
User B accepts
User A gets a Remote Support Window onto User B’s Desktop
![Page 9: BlitsMe Typical Scenario Walkthrough. User A contacts a supporter (User B) Describes the problem User B requests access to A’s Desktop](https://reader038.vdocuments.us/reader038/viewer/2022110205/56649c735503460f94924991/html5/thumbnails/9.jpg)
![Page 10: BlitsMe Typical Scenario Walkthrough. User A contacts a supporter (User B) Describes the problem User B requests access to A’s Desktop](https://reader038.vdocuments.us/reader038/viewer/2022110205/56649c735503460f94924991/html5/thumbnails/10.jpg)
The supporter’s window into the user’s desktop
![Page 11: BlitsMe Typical Scenario Walkthrough. User A contacts a supporter (User B) Describes the problem User B requests access to A’s Desktop](https://reader038.vdocuments.us/reader038/viewer/2022110205/56649c735503460f94924991/html5/thumbnails/11.jpg)
User A disconnects by closing the windowOR
User B can click the Disconnect Button
User B will then rate use A as before