blackberry link for mac

BlackBerry Link for Mac OSVersion: 1.1

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Published: 2013-04-24SWD-20130424085849700

ContentsGetting started ............................................................................................................................................. 5About BlackBerry Link .................................................................................................................................. 5Getting to know BlackBerry Link ................................................................................................................... 5Connecting to BlackBerry Link ...................................................................................................................... 6Set up your computer with BlackBerry Link ................................................................................................... 7Set up your device with BlackBerry Link ........................................................................................................ 8About BlackBerry ID and BlackBerry Link ..................................................................................................... 8Change the display name of your computer or device .................................................................................. 10Set automatic processes for BlackBerry Link ............................................................................................... 10View information about your device ............................................................................................................. 10Remove your device from BlackBerry Link .................................................................................................. 11Import your contacts from Mac Address Book ............................................................................................. 11Related resources ...................................................................................................................................... 12Troubleshooting: Getting started ................................................................................................................. 12

Backing up and restoring device data ......................................................................................................... 14About backing up and restoring data .......................................................................................................... 14Set backup preferences .............................................................................................................................. 14Back up your device data ........................................................................................................................... 15Change the location of backup files on your computer ................................................................................. 15Restore your device data ............................................................................................................................ 15Troubleshooting: Backing up and restoring device data ............................................................................... 16

Accessing files on your computer from your device ..................................................................................... 18About accessing files on your computer from your device ............................................................................ 18Turn off remote file access .......................................................................................................................... 18Troubleshooting: Accessing files on your computer from your device ........................................................... 19

Syncing music, pictures, videos, and documents ........................................................................................ 20About syncing music, pictures, videos, and documents ............................................................................... 20

About deleting music, pictures, videos, and documents .............................................................................. 20Sync icons .................................................................................................................................................. 21Turn off automatic sync .............................................................................................................................. 21Manually sync your music ........................................................................................................................... 22Manually sync your pictures, videos, and documents .................................................................................. 23Turn off automatic syncing for specific music, pictures, videos, and documents .......................................... 23Changing your libraries ............................................................................................................................... 24Understanding supported file formats ......................................................................................................... 25Troubleshooting: Syncing music, pictures, videos, and documents .............................................................. 27

Updating your device software .................................................................................................................... 30About updating your device software .......................................................................................................... 30Update your device software ...................................................................................................................... 30

Switching to a new device ........................................................................................................................... 31About switching to a new device ................................................................................................................. 31Switch to a new device ............................................................................................................................... 32Restore your device to its factory default settings ........................................................................................ 33Troubleshooting: Switching to a new device ................................................................................................ 33

Legal notice ............................................................................................................................................... 35

Getting started

About BlackBerry LinkWith devices running BlackBerry 10 OS, you can use BlackBerry Link on a computer to:

• Import your Address Book contacts to your smartphones running BlackBerry 10 OS or later.• Sync music, pictures, videos, and documents between your BlackBerry device and your computer over a USB

connection or Wi-Fi connection.• Back up and restore your device data.• Transfer supported settings and data to your new device.• Manage multiple devices that use the same or a different BlackBerry ID.• Update or reinstall your device software.

BlackBerry Link supports BlackBerry smartphones running BlackBerry 10 OS and BlackBerry PlayBook tablets running BlackBerry PlayBook OS 2.1.

With devices running BlackBerry 10 OS version 10.1 or later, you can also allow remote file access, so that your smartphone can access files stored in the libraries on your computer.

Getting to know BlackBerry LinkBlackBerry Link displays the BlackBerry devices and the computer you have set up with BlackBerry Link at the bottom of the screen. You can see the devices that are connected using a USB cable or over a Wi-Fi network. Disconnected devices are hidden. You can click the icon at the bottom of the screen to view the devices that you have set up but that are disconnected. The icon also allows you to switch to a new device.

The main views in BlackBerry Link are the Content view and the Settings view. You can click the icon at the top of the screen to switch between the two views.

You can open the Content view and the Settings view for your computer and for each device you set up with BlackBerry Link.

View Description

Content This view displays the music, pictures, videos, and documents on your device or your computer. You can sync files between your computer and device by selecting a category and dragging the files to your computer or your device.

Settings This view displays your settings for backup and restore, synchronization, remote file access, and wireless syncing.

User Guide Getting started

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View Description

In the Settings view for your computer, you can view the version of BlackBerry Link you have installed. In the Settings view for your device, you can view the device software version installed on your device. If an update is available for BlackBerry Link or for your device software, the update is available in the Settings view.

Connecting to BlackBerry Link

About connecting to BlackBerry LinkTo connect your BlackBerry device to BlackBerry Link you can use a USB cable or a Wi-Fi connection.

Connection method Description

USB cable When you use a USB cable to connect your device to your computer, you can access all of the features in BlackBerry Link. Certain actions, such as updating your device software and backing up and restoring device data, can only be completed when you connect your device to your computer using a USB cable.

Wi-Fi network When your device is connected to the same Wi-Fi network as your computer, and your device is also connected to a power source (such as an electrical outlet or a computer), you can sync your music, pictures, videos, and documents. You can also access on your files from your device. For information about how to connect your device to a Wi-Fi network, tap the Help app on the home screen of your device.

By default, BlackBerry Link allows Wi-Fi connections. If your computer doesn't have a Wi-Fi network or you don't want to allow Wi-Fi connections to BlackBerry Link, you can turn off this feature.

Related informationTurn off Wi-Fi connections to BlackBerry Link, 7


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Turn off Wi-Fi connections to BlackBerry LinkBy default, the option to connect your BlackBerry device to BlackBerry Link over a Wi-Fi network is turned on when you add your device to BlackBerry Link. If you don't want to allow Wi-Fi connections to BlackBerry Link, you can turn off Wi-Fi connections. Turning off Wi-Fi connnections doesn't turn off Wi-Fi on your device.

1. On your computer, open BlackBerry Link.2. At the bottom of the screen, click your device.3. Click the icon.4. In the Settings view, click Wireless Sync.5. Clear the Turn on wireless connections to my computer checkbox.

To turn on wireless connections, select the Turn on wireless connections to my computer checkbox.

Set up your computer with BlackBerry LinkThe first time you open BlackBerry Link, you can give your computer a display name that identifies your computer in BlackBerry Link and on your BlackBerry device. BlackBerry Link displays the default media libraries on your computer that contain music, pictures, and videos that you can sync with your device, and access from your device. You can set up your documents library and sign in to your BlackBerry ID, or if you don't have a BlackBerry ID, you can create one.

Before you begin: To set up your BlackBerry ID with BlackBerry Link make sure your computer is connected to the Internet.

1. On your computer, open BlackBerry Link.2. Type a display name for your computer. Click Next.3. Do one of the following:

• To add your default documents library, select the Documents Folder option. Click Next.• To add a different folder to your documents library, select the Custom Folder option and click the icon. Browse

to the folder you want to add. Click Open. Click Next.4. If you have an Internet connection, do one of the following:

• If you have a BlackBerry ID, type your BlackBerry ID login information. Click Sign In.• If you don't have a BlackBerry ID but you want one, click Create New. Complete the instructions on the BlackBerry

ID website. In BlackBerry Link, type your BlackBerry ID login information. Click Sign In.5. If you sign in with your BlackBerry ID and your device is running BlackBerry 10 OS version 10.1 or later, select the

checkboxes beside the devices you want to grant remote file access to.6. Click Finish.

Related informationAbout BlackBerry ID and BlackBerry Link, 8About syncing music, pictures, videos, and documents, 20


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About your music, pictures, videos, and documents libraries, 24Change your documents library, 25

Set up your device with BlackBerry LinkWhen you set up your BlackBerry device with BlackBerry Link, you can give your device a display name that identifies your device in BlackBerry Link and appears as your device name on your device. You can also set whether or not you want to automatically sync music, pictures, videos, and documents between your computer and your device.

If you have a BlackBerry smartphone that is running BlackBerry Device Software 5.0 or later or a device that is running BlackBerry 10 OS and you want to transfer your data to a new device running BlackBerry 10 OS, you can transfer supported data when you set up your new device with BlackBerry Link.

1. On your computer, open BlackBerry Link.2. Connect your device to your computer using a USB cable.3. At the bottom of the screen, click your device.4. If necessary, type the password for your device.5. Type a display name for your device.6. Do one of the following:

• To establish a permanent connection with your computer, select the Link this device and this computer checkbox.• To establish a one-time connection with your computer, select the Do not link this device and this computer. This

is a one-time connection checkbox.7. Do one of the following:

• To add your device to BlackBerry Link without transferring data from an old device or updating the device software, click Next.

• To transfer data before you add your device to BlackBerry Link, choose which data you want to transfer from a previous device, and click Next. Follow the instructions on the screen. For more information, see Switch to a new device

8. If necessary, do the following:

• If existing data is found on your new smartphone, select specific content types,such as music, pictures, videos, or documents that you want to transfer to your computer. Click Finish.

About BlackBerry ID and BlackBerry LinkYour BlackBerry ID is an username (email address) and password that you can use to access BlackBerry products that support BlackBerry ID, such as Print To Go and the BlackBerry World storefront. In many situations, your BlackBerry ID allows BlackBerry products to work seamlessly without prompting you to enter your user name and password.

You might have created a BlackBerry ID when you set up your BlackBerry device or when you purchased apps for your device. If you don't have a BlackBerry ID and you want one, you can create it from BlackBerry Link.


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When you sign in with your BlackBerry ID in BlackBerry Link, your computer becomes another device that is associated with your BlackBerry ID. Your devices running BlackBerry 10 OS or that are associated with your BlackBerry ID appear in BlackBerry Link.

On devices running BlackBerry 10 OS version 10.1 or later, you can set up remote file access to allow your device to access the music, pictures, videos, and documents libraries on your computer.

Sign in to a different BlackBerry IDIf you have more than one BlackBerry ID or if other people use BlackBerry Link on your computer to manage their BlackBerry devices, make sure you sign in with the correct BlackBerry ID to manage the devices running BlackBerry 10 OS that are associated with that BlackBerry ID.

1. On your computer, open BlackBerry Link.2. At the top of the screen, beside the active BlackBerry ID, click Sign Out.3. At the top of the screen, click Sign In.4. Type your BlackBerry ID login information.5. Click Sign In.

Create and sign in with your BlackBerry IDThe first time you open BlackBerry Link, if you don't have an Internet connection you can't create or sign in with your BlackBerry ID. That's okay. When you have an Internet connection, you can open the BlackBerry ID website from BlackBerry Link and create a BlackBerry ID. After you create your BlackBerry ID, you can sign in with your BlackBerry ID on your BlackBerry device and from BlackBerry Link.

1. On your computer, open BlackBerry Link.2. At the top of the screen, click Sign In.3. Click Create New. Complete the instructions on the BlackBerry ID website.4. On your device, sign in with your BlackBerry ID. For information about how to sign in with your BlackBerry ID from your

device, tap the Help app on the home screen of your device.5. In BlackBerry Link, type your BlackBerry ID login information.6. Click Sign In.

Recover your BlackBerry ID passwordIf you forget the password for your BlackBerry ID, you can have password recovery instructions sent to the email address that you use as your BlackBerry ID username. For security reasons, your password recovery email can only be viewed on a computer, and it is not delivered to your BlackBerry device.

1. On your computer, open BlackBerry Link.2. At the top of the screen, click Sign In.3. Click Forgot password.


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4. Complete the instructions on the BlackBerry ID website.

Change the display name of your computer or deviceYou can change the display names that you defined when you set up your computer and your BlackBerry device with BlackBerry Link. Your display names identify your computer and your device in BlackBerry Link and on your device.

1. On your computer, open BlackBerry Link.2. At the bottom of the screen, click your computer or device.3. Click the icon.4. In the Settings view, in the left pane, click the icon beside the display name.5. Delete the display name and type a new display name. Press Enter.

Set automatic processes for BlackBerry LinkYou can set up some processes to start automatically when you connect your BlackBerry device to your computer, when you log in to your computer, or when you open BlackBerry Link.

1. On your computer, open BlackBerry Link.2. At the bottom of the screen, click your computer.3. Click the icon.4. In the Settings view, click General.5. Do any of the following:

• To open BlackBerry Link when you log in to your computer, select the Open BlackBerry Link when you log in to your computer checkbox.

• To open BlackBerry Link when you connect your device to your computer, select the Open BlackBerry Link when a device is connected checkbox.

• To check for and download software updates when you have an Internet connection, select the Automatically download updates for your device software and BlackBerry Link checkbox.

View information about your deviceYou can view information in BlackBerry Link about your BlackBerry device, including:


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• Device model• PIN number• Device software version• Date and time stamp for your most recent backup file• Date and time stamp for when you last synced your music, pictures, videos, and documents

1. On your computer, open BlackBerry Link.2. At the bottom of the screen, click your device.3. Click the icon.4. In the Settings view, in the left pane, click the icon beside the name of your device.

Related informationUpdating your device software, 30

Backing up and restoring device data, 14

Syncing music, pictures, videos, and documents, 20

Remove your device from BlackBerry LinkIf you want to stop associating your BlackBerry device with BlackBerry Link, you can remove your device from BlackBerry Link. After a device is removed from BlackBerry Link, you can't use BlackBerry Link to sync the data between that device and your computer, or use the remote file access feature to access files on your computer from that device.

Note:

If your device is associated with a BlackBerry ID, sign out of BlackBerry ID first

1. On your computer, open BlackBerry Link.2. If necessary, sign out of BlackBerry ID.3. At the bottom of the screen, click your device.4. Click the icon.5. In the Settings view, in the left pane, click Remove Device.6. Click OK.

Tip: To remove your device, you can also click beside your device at the bottom of your screen. Click Remove Device.

Import your contacts from Mac Address BookIf you want to import the contacts from Microsoft Outlook on your Mac you can first turn on Sync Services to sync your Microsoft Outlook contacts with your Mac Address Book.


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You can import the contacts from your Mac Address Book to your BlackBerry device running BlackBerry 10 OS or later. This import is a one-way transfer of data from your computer to your device. You might be prompted to import your contacts and contacts groups the first time you set up your device in BlackBerry Link. If not, you can complete the import later.

CAUTION:

Contacts on your device won’t remain synced with contacts on your computer if you choose to import your contacts again the next time that you connect your device to your computer .

1. On your computer, open BlackBerry Link.2. Connect your BlackBerry device to your computer with a USB cable.3. In BlackBerry Link, click the icon.4. Click Import Contacts.5. Follow the instructions on the screen to transfer your contacts to your device.

Related resourcesFor more information about BlackBerry Link, see the following resources:

• na.blackberry.com/eng/support/software: Find support information, including knowledge base articles and forums.• docs.blackberry.com: Read the latest help and documentation for this release.• www.blackberry.com/BlackBerryLink: Download the latest version of BlackBerry Link.• www.blackberry.com/Desktop: Download the latest version of BlackBerry Desktop Software for BlackBerry

smartphones running BlackBerry 7.1 or earlier, or for BlackBerry PlayBook tablets running BlackBerry PlayBook OS 2.0.1 or earlier.

Troubleshooting: Getting started

I don't see my device in BlackBerry LinkTry the following:

• If you're using a USB cable to connect your BlackBerry device to your computer, verify that the USB cable isn't damaged.

• Disconnect and reconnect the USB cable to your device.• If you're using a Wi-Fi network to connect your device to your computer, verify that your Wi-Fi network is turned on, that

you have allowed Wi-Fi access in BlackBerry Link, and that your device is connected to a power source.• On your computer, turn off synchronization applications or antivirus applications temporarily.


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http://na.blackberry.com/eng/support/software

http://docs.blackberry.com

http://www.blackberry.com/BlackBerryLink

http://www.blackberry.com/Desktop

If you have a BlackBerry ID, try the following:

• Confirm that you have entered the correct username and password, and that you signed in with a valid BlackBerry ID.• Verify that you are signed in with the same BlackBerry ID on your computer and on your device.• Sign out of BlackBerry Link and sign in again.• Verify that you are connected to and are able to browse the Internet.• If you’re using antivirus software on your computer, check that the firewall is not blocking your connection to

BlackBerry Link.• Reset your BlackBerry ID username and password at www.blackberry.com/bbid.

If your device is not running BlackBerry 10 OS, try the following:

• If you are trying to transfer data from your old BlackBerry smartphone to your new device, verify that your old smartphone is running BlackBerry Device Software 5.0 or later.

• If you are trying to sync your media files, back up or restore your device data, or update your device software, visit www.blackberry.com/desktop to download and install BlackBerry Desktop Software. (BlackBerry Link doesn't support smartphones running BlackBerry Device Software, or BlackBerry PlayBook tablets running BlackBerry PlayBook OS 2.0.1 or earlier.) BlackBerry Desktop Software can be installed on the same computer as BlackBerry Link.

Related informationSign in to a different BlackBerry ID, 9 Connecting to BlackBerry Link, 6

I need to generate a log file for a support representativeA support representative might ask you to send log files and other information to help troubleshoot a problem you are experiencing.

1. On your computer, open BlackBerry Link.2. At the bottom of the screen, click your device.3. Click the icon.4. In the Settings view, click Log Files > Create Log File. The location and file name for the log files are displayed at the

top of the screen.5. Email the log file to your support representative.


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http://www.blackberry.com/bbid

http://www.blackberry.com/desktop

Backing up and restoring device data

About backing up and restoring dataYou can back up and restore most of the data on your BlackBerry device, including settings, phone history, fonts, saved searches, browser bookmarks, messages, organizer data, and media files.

You should regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

Set backup preferencesYou can set up BlackBerry Link to automatically back up your BlackBerry device data when you connect your device to your computer. You can also customize the backup file name that BlackBerry Link creates and select which types of data to include in your backup file.

1. On your computer, open BlackBerry Link.2. At the bottom of the screen, click your device.3. Click the icon.4. In the Settings view, click General.5. To set up BlackBerry Link to automatically back up your device data, do the following:

• Select the Back up my device checkbox.• In the drop-down list, select how often you want to back up your device data and settings.

By default, BlackBerry Link backs up all of your device data.6. To back up specific data, do the following:

• Select the Select data to include in your backup files checkbox.• Select the checkboxes beside the data you want to include in your backup files.

7. To change the backup file name, click the icon beside the File name field and type a new backup file name. Press Enter.

User Guide Backing up and restoring device data

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Back up your device dataYou can manually back up the data on your BlackBerry device at any time. By default, BlackBerry Link backs up all of the data on your device. If you set backup preferences, BlackBerry Link creates a backup file containing the data you specify.

1. On your computer, open BlackBerry Link.2. Connect your device to your computer using a USB cable.3. At the bottom of the screen, click your device.4. Click the icon.5. In the Settings view, in the left pane, click Back Up Now.

Tip: To back up your device data, you can also click beside your device at the bottom of your screen. Click Back Up.Related informationSet backup preferences, 14

Change the location of backup files on your computerBy default, BlackBerry Link saves your backup files to Users/<name>/Documents/BlackBerry Backups.

1. On your computer, open BlackBerry Link.2. At the bottom of the screen, click your computer.3. Click the icon.4. In the Settings view, click General.5. Beside the Device backup location field, click Change.6. Browse to a new backup file location and click OK.

Restore your device dataYou can restore a backup file that you created from your BlackBerry device running BlackBerry 10 OS or from your BlackBerry smartphone running BlackBerry Device Software 5.0 or later.

1. On your computer, open BlackBerry Link.2. At the bottom of the screen, click your device.3. Click the icon.4. In the Settings view, in the left pane, click Restore Data.5. Click Restore from backup file.


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6. Do one of the following:

• To restore all of the data in a backup file to your device, click a backup file.• To restore specific data in a backup file to your device, click a backup file. Clear the Restore all data checkbox.

Select the checkbox beside one or more databases that you want to restore.• To restore data from a backup file that is not listed, click Open another backup folder. Navigate to the .bbb file

or .ipd file. Click OK.7. Click Restore Data.

Tip: To restore your device data, you can also click beside your device at the bottom of your screen. Click Restore.Related informationRestore your device to its factory default settings, 33

Troubleshooting: Backing up and restoring device data

I can't create a backup file that contains all of my device dataTry the following:

• Connect your BlackBerry device to your computer using a USB cable. You can't create a backup file of your device data over a Wi-Fi network.

• Verify that you are signed in to your BlackBerry ID on your device. If you are not signed in, BlackBerry Link can't back up the data in your personal space.

If your device is activated on a BlackBerry Enterprise Server or on BlackBerry Enterprise Service 10, try the following:

• Verify that you entered the password on your device to unlock your work space. BlackBerry Link can't back up the data in your work space if your work space is locked.

I can't restore a backup file to my deviceTry the following:

• Connect your BlackBerry device to your computer using a USB cable. You can't restore the data to your device over a Wi-Fi network.

• Verify that you are signed in to your BlackBerry ID on your device. If you are not signed in, BlackBerry Link can't restore the data to your personal space.


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• Verify that the same BlackBerry ID used on the device to create the backup file is being used on the device you are trying to restore the backup file to. On your device, try signing in to the BlackBerry ID that is associated with the backup file.

If your device is activated on a BlackBerry Enterprise Server or on BlackBerry Enterprise Service 10, try the following:

• Verify that you entered the password on your device to unlock your work space. BlackBerry Link can't restore the data to your work space if your work space is locked.


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Accessing files on your computer from your device

About accessing files on your computer from your deviceImagine arriving at a meeting, only to discover that a document you need is on your computer. With remote access, you can use the File Manager app on your BlackBerry device to view, download, and delete music, pictures, videos, and documents that are on the computer that BlackBerry Link is installed on. For information about how to use the File Manager, tap the Help app on the home screen of your device.

By default, devices running BlackBerry 10 OS version 10.1 that you set up with BlackBerry Link can access the files in your music, pictures, videos, and documents libraries on your computer if they are associated with the same BlackBerry ID that you are signed in to BlackBerry Link with. You can turn off remote access for specific devices.Related informationAbout connecting to BlackBerry Link, 6 About your music, pictures, videos, and documents libraries, 24

Turn off remote file accessBy default, if you are signed in toBlackBerry ID in BlackBerry Link, remote file access is turned on when you set up your BlackBerry device with BlackBerry Link. You can turn off remote file access for devices that you have added to BlackBerry Link.

1. On your computer, open BlackBerry Link.2. At the bottom of the screen, click your computer.3. Click the icon.4. In the Settings view, click Remote File Access.5. Do one of the following:

• To turn off remote file access for a specific device, clear the checkbox beside the device name.• To turn off file library access for all devices, clear the checkbox beside each of the device names.

To turn on remote file access for a device, select the checkbox beside the device name.

User Guide Accessing files on your computer from your device

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Troubleshooting: Accessing files on your computer from your device

I can't access my computer files from my deviceTry any of the following actions:

• Verify that the computer that has BlackBerry Link installed on it is turned on and has an active Internet connection.• Confirm that you are signed in to your BlackBerry ID in BlackBerry Link.• Confirm that you are signed in to your BlackBerry ID on your BlackBerry device. You must be signed in with the same

BlackBerry ID on your device and in BlackBerry Link.• Verify that your device is connected to a wireless network. For information about how to connect your device to a Wi-Fi

network, tap the Help app on the home screen of your device.• Verify that you have music, picture, video, or document files in the libraries on your computer. If there are no files in the

libraries, add supported files or add folders to your library.• Confirm that you are using a device running BlackBerry 10 OS version 10.1 or later. You can't access the files on your

computer by using a BlackBerry PlayBook tablet running BlackBerry PlayBook OS 2.1.

Related informationTurn off Wi-Fi connections to BlackBerry Link, 7 Sign in to a different BlackBerry ID, 9 About your music, pictures, videos, and documents libraries, 24

User Guide Accessing files on your computer from your device

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Syncing music, pictures, videos, and documents

About syncing music, pictures, videos, and documentsYou use your BlackBerry device to capture life's moments. BlackBerry Link lets you keep the media files and documents on your device and your computer in sync so that you can relive your memories or share them with friends wherever you are.

By default, automatic sync is turned on for the new music, pictures, videos, and documents on devices that are linked with your computer. your device. You must manually set the sync relationships for the music, pictures, videos, and documents that existed on your computer or on your device before you set up BlackBerry Link. After you manually sync your existing files, updates automatically sync between your computer and your device.

If you don't want to automatically sync all of your media files and documents, you can turn off automatic sync. Instead, you can manually drag individual files or collections of files between your computer and your device. If automatic sync is turned off, BlackBerry Link doesn't sync changes to the files that you manually sync between your computer and your device. If there are changes to the files you have manually synced, you must re-sync those files.

If your device loses its connection to BlackBerry Link (when you connect your device to your computer either by using a USB cable, or over a Wi-Fi network while your device is connected to a power source), your music, pictures, videos, and documents continue to sync when your connection is re-established.

About deleting music, pictures, videos, and documentsAfter you sync your music, picture, video, or document files between your computer and your BlackBerry device, if you delete a file or a collection of files, the following actions occur:

• If you delete files from your computer, BlackBerry Link doesn't delete the file or collection from your device.• If you delete files from your device, BlackBerry Link doesn't delete the file or collection from your computer.

For information about how to delete a file from your device, tap the Help app on the home screen of your device.

User Guide Syncing music, pictures, videos, and documents

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Sync iconsIcons help you identify the sync relationship that exists between the music, picture, video, and document files on your BlackBerry device and the files on your computer.

Sync icons can appear on individual thumbnails, beside folders, or beside collections of files. You must hover over a thumbnail to see the sync icon. If you sync a folder on your device with your computer, all the files within the folder have the same sync relationship as the parent folder.

Icon Description

This icon indicates that the file or folder on your device is synced between your device and your computer. Changes to the file or folder automatically sync between your device and your computer.

If you click this icon, you turn off sync for the file or folder.

This icon indicates that sync is turned off for the file or folder on your device. The file or folder was previously synced between your device and your computer. Changes to this file or folder won't sync between your device and your computer.

If you click this icon, you turn on sync for the file or folder.

No sync icon When a sync icon is not displayed, there is no sync relationship between your device and your computer for the file or folder. This file or folder only exists on your device.

Related informationTurn off automatic syncing for specific music, pictures, videos, and documents, 23

Turn off automatic syncIf you don't want all of your new music, pictures, videos, and documents, and changes to those files, to automatically sync between your computer and your BlackBerry device, you can turn off automatic sync for all or some of your files. By default, automatic sync is turned on for music, pictures, videos, and documents when you set up your device with BlackBerry Link.

If you turn off automatic sync, you can manually sync files between your computer and your device. You must also manually sync any changes to the files that you manually synced.

1. On your computer, open BlackBerry Link.


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2. At the bottom of the screen, click your device.3. Click the icon.4. In the Settings view, click Synchronization.5. Do any of the following:

• To turn off automatic sync for your music, clear the Music checkbox.• To turn off automatic sync for your pictures, clear the Pictures checkbox.• To turn off automatic sync for your video, clear the Videos checkbox.• To turn off automatic sync for your documents, clear the Documents checkbox.

To turn on automatic sync, select the checkbox beside the types of files that you want to automatically sync.Related informationManually sync your music, 22Manually sync your pictures, videos, and documents, 23

Manually sync your musicBy default, BlackBerry Link automatically syncs new music between your computer and your BlackBerry device so that you can have your favorite songs at your fingertips. If you turn off automatic sync, or if you want to sync music that was on your computer or your device before you set up BlackBerry Link, you can manually sync your music.

You can sync individual songs or collections of music by playlist, album, artist, or genre.

1. On your computer, open BlackBerry Link.2. Do one of the following:

• To sync music from your computer to your device, at the bottom of the screen, click your computer.• To sync music from your device to your computer, at the bottom of the screen, click your device.

3. Click Music.4. Do any of the following:

• To sync an individual song, drag a song to your computer or your device at the bottom of the screen.• To sync all of your music, drag All music to your computer or your device at the bottom of the screen.• To sync a playlist, artist, album, or genre of music, click beside the collection and drag the collection to your

computer or your device at the bottom of the screen.

To return to the main Content view, click the icon.Related informationTurn off automatic sync, 21 Sync icons, 21


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Manually sync your pictures, videos, and documentsBy default, BlackBerry Link automatically syncs new pictures, videos, and documents between your computer and your BlackBerry device. If you turn off automatic sync, or you want to sync pictures, videos, and documents that were on your computer or device before you set up BlackBerry Link, you can manually sync your files.

You can sync individual pictures, videos, documents, or collections of files.

1. On your computer, open BlackBerry Link.2. Do one of the following:

• To sync files from your computer to your device, at the bottom of the screen, click your computer.• To sync files from your device to your computer, at the bottom of the screen, click your device.

3. Do one of the following:

• To sync one or more of your pictures, click Pictures.• To sync one or more of your videos, click Videos.• To sync one or more of your documents, click Documents.

4. Do any of the following:

• To sync an individual picture, video, or document, drag a file to your computer or your device at the bottom of the screen.

• To sync all of your pictures, videos, or documents, drag All pictures, All videos, or All documents to your computer or your device at the bottom of the screen.

• To sync a folder or collection of your pictures, videos, or documents, click beside your library and drag the folder or collection to your computer or your device at the bottom of the screen.

To return to the main Content view, click the icon.Related informationTurn off automatic sync, 21 Sync icons, 21

Turn off automatic syncing for specific music, pictures, videos, and documentsYou can turn off automatic syncing for specific music, pictures, videos, documents, or collections of these files. If you turn off syncing, updates to the files won't sync between your computer and your BlackBerry device.

When you turn off syncing, the files are not deleted from your computer or your device.


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1. On your computer, open BlackBerry Link.2. At the bottom of the screen, click your device.3. Do one of the following:

• To stop syncing music, click Music.• To stop syncing pictures, click Pictures.• To stop syncing videos, click Videos.• To stop syncing documents, click Documents.

4. Click the icon for the file, folder, or collection that you want to stop syncing.BlackBerry Link turns off synchronization and the icon is displayed for the file, folder, or collection.

To turn on syncing again, click the icon for the file, folder, or collection.Related informationSync icons, 21

Changing your librariesLearn about the music, pictures, videos, and documents libraries that you can set up on your computer to sync content with your BlackBerry device and that you can access remotely on your device.

About your music, pictures, videos, and documents librariesBlackBerry Link syncs the content in the music, pictures, videos, and documents libraries between your computer and your BlackBerry device. You can also use your device to access the content in your libraries if remote file access is turned on.

By default, BlackBerry Link can link the following libraries with your device:

File type Library

Music iTunes

Pictures iPhoto

Videos iTunes and iPhoto

Documents Users/<name>/Documents

Related informationAbout syncing music, pictures, videos, and documents, 20


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Change your documents libraryYou can add or delete folders in your documents library.

1. On your computer, open BlackBerry Link.2. At the bottom of the screen, click your computer.3. Click the icon.4. In the Settings view, click Libraries.5. Do one of the following:

• To add your default documents library, select the Documents Folder option.• To add a different folder to your documents library, select the Custom Folder option and click the icon. Browse

to the folder you want to add. Click Open.• To delete a folder from your library, select the library and click the icon.

Understanding supported file formats

Music formatsBlackBerry Link supports audio files with the following file name extensions:

• .wav• .wma• .mp3• .mp4• .aac

BlackBerry Link doesn't support audio files that use digital rights management (DRM) technologies.

Picture formatsBlackBerry Link supports picture files with the following file name extensions:

• .bmp• .wbmp• .jpg, .jpeg• .gif• .png


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• .tif, .tiff

Video formatsBlackBerry Link supports mono and stereo videos. Other video formats might be supported if the applicable codecs are installed.

BlackBerry Link supports video files with the following file name extensions:

• .mpeg• .mp4• .3gp• .mov• .avi• .wmv• .m4v• .mp2• .mpg

BlackBerry Link supports video files in the following file formats:

• AVC1• DivX• H.263• H.264• MPEG• MPEG-4• WMV (8, 9, 10)• Xvid

BlackBerry Link supports video files in the following audio file formats:

• AAC• AMR• PCM

If you have an AC3 filter installed on your computer, BlackBerry Link transcodes videos with AC3 audio to AAC format.

Document formatsBlackBerry Link supports documents with the following file name extensions:

• .doc


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• .dot• .docx• .dotx• .docm• .dotm• .xls• .xlt• .xlsx• .xltx• .xlsm• .xltm• .ppt• .pot• .pps• .pptx• .potx• .ppsx• .pptm• .potm• .ppsm• .pdf• .txt

Troubleshooting: Syncing music, pictures, videos, and documents

I can't see the files in my librariesTry the following actions:

• Verify that you have music, picture, video, or document files in the libraries on your computer. If there are no files in the libraries, add supported files or add folders to your library.

• Verify that you are running iTunes version 10 or later and iPhoto '09 or later.• In BlackBerry Link, if you can't see songs from your music library, open iTunes. Try viewing your songs in BlackBerry

Link again.


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• In BlackBerry Link, if you can't see pictures from your pictures library, open iPhoto. Try viewing your pictures in BlackBerry Link again.

• In BlackBerry Link, if you can't see videos from your videos library, open iTunes or iPhoto. Try viewing your videos in BlackBerry Link again.

Note:

If your device is activated on a BlackBerry Enterprise Server or BlackBerry Enterprise Service 10 and if you have media or documents in your work space, these files might not be accessible from BlackBerry Link.

Related informationChange your documents library, 25

Some files didn't syncTry the following actions:

• If you are trying to sync your music, pictures, videos, or documents between your computer and your BlackBerry PlayBook tablet, you must connect your tablet to your computer using a USB cable.

• If you are trying to sync your music, pictures, videos, or documents over a Wi-Fi network, you must plug your BlackBerry device in to a power source, such as an electrical outlet or a computer.

• If you are trying to sync files that were on your computer or your device before you set up BlackBerry Link, manually sync the files. BlackBerry Link doesn't automatcially sync files that were on your computer or device before you set up BlackBerry Link.

• If you changed a file on both your device and your computer, the version of the file on your computer is the version that BlackBerry Link syncs. The version of the file on your device is overwritten by the version on your computer.

• If you have a media card in your device and you have turned on USB mass storage on your device, BlackBerry Link can't access the files on your device. For information about how to turn off the USB mass storage setting, tap the Help app on the home screen of your device.

• Verify that your device has enough available storage for your music, pictures, videos, and documents. Consider using a higher capacity media card for your device.

• Verify that your songs don't contain any digital rights management (DRM) technologies.• Verify that your files are in a supported format.• If your videos didn't sync and the video extension is supported, verify that your video or audio codecs are supported.

Related informationManually sync your music, 22 Manually sync your pictures, videos, and documents, 23 Understanding supported file formats, 25

My device doesn't recognize my media cardTry the following actions:


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• Verify that your media card is inserted in your BlackBerry device correctly. For more information about inserting a media card into your device, see the printed documentation that came with your device or go to www.docs.blackberry.com and view the Start Here Guide for your device.

• On your device, in your Storage options, if there is a message to format your media card, disconnect your device from your computer and format the media card.

Note: When you format your media card, all the files on the media card are deleted.

I can't see my album artBlackBerry Link doesn't import iTunes album art if you are creating playlists, updating podcasts, or accessing the iTunes Store.

Try the following:

• Close any open iTunes dialog boxes.• Finish any iTunes tasks.

A folder on my computer isn't recognizedIf you are trying to sync picture, video, or document files between a specific folder on your computer and your BlackBerry device, the folder might appear dimmed in BlackBerry Link in the following situations:

• The folder on your computer is deleted.• The folder on your computer is renamed.• The folder on your computer is on a network drive or USB drive that is disconnected.

Try to correct the situation and sync again, or select another folder.


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http://www.docs.blackberry.com

Updating your device software

About updating your device softwareYou might want to update your BlackBerry device software for any of the following reasons:

• To access the latest apps and features• To resolve a technical issue• Your wireless service provider requires that you update your device software

Data and settings on your device before you begin updating your software will be on your device when the software update is complete.

It could take up to an hour to update the device software. During that time, you can't disconnect your device from your computer.

Update your device softwareIf a new version of the device software is available for your BlackBerry device, it's listed in the Settings view.

Before you begin: To update your device software make sure your computer is connected to the Internet.

1. On your computer, open BlackBerry Link.2. At the bottom of the screen, click your device.3. Click the icon.4. In the Settings view, in the left pane, click Install Update.

User Guide Updating your device software

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Switching to a new device

About switching to a new deviceYou can use BlackBerry Link to transfer supported data and settings from your current BlackBerry device to a new device running BlackBerry 10 OS. You can transfer supported data to your new device from:

• A BlackBerry smartphone running BlackBerry Device Software 5.0 or later• Another device running BlackBerry 10 OS

If you switch from a smartphone running BlackBerry Device Software 5.0 or later, you can transfer:

• Device settings• Phone history• Music, pictures, and videos stored on the built-in media storage• BBM contacts and groups (BBM 6.2 or earlier)• BBM conversations• Browser bookmarks• Text messages• Passwords• Wi-Fi profiles• Fonts• Saved searches• Personal contacts and calendar appointments that are not synced with an online source such as Microsoft Exchange,

Gmail, or Yahoo! Mail

Email accounts and unsupported applications aren't transferred to your new device. You can set up your email accounts on your new device and visit the BlackBerry World storefront to download applications that were not transferred to your new device.

If you switch from another device running BlackBerry 10 OS, you can transfer:

• Settings• Application data• Media• Work space data, depending on the options set by your administrator

User Guide Switching to a new device

31

Switch to a new deviceWhen you switch to a new BlackBerry device, BlackBerry Link backs up the data from your old device and transfers the data to your new device, adds your new device to BlackBerry Link, and checks the device software version installed on your new device. If a software update is available, BlackBerry Link prompts you to update your device software.

1. On your computer, open BlackBerry Link.2. Connect your old device to your computer using a USB cable.3. If required, type the password for your device. Click OK.4. Do one of the following:

• If you switch from a BlackBerry smartphone running BlackBerry Device Software, click Transfer Data. BlackBerry Link backs up all of your device data.

• If you switch from a device running BlackBerry 10 OS, at the bottom of the screen, click the icon Switch Devices. Click the picture of your device when it appears. If required, type the password for your device. Click OK.

5. If you switch from a device running BlackBerry 10 OS, do one of the following:

• To transfer all of your existing device data to your new device, click Transfer all supported data. Click Next. BlackBerry Link backs up all of your device data.

• To transfer only certain data to your new device, click Select data to transfer. Clear the checkbox beside the data that you don't want to transfer to your new device. Click Next. BlackBerry Link backs up your device data.

6. At the prompt, connect your new device to your computer using a USB cable and click the picture of your new device. Click Next.

7. If required, type the password for your device. Click OK.8. Type a display name for your new device.9. Do any of the following:

• If you don't want to automatically sync new media files between your device and your computer, clear the Sync new music, pictures, videos, and documents over Wi-Fi and USB connections checkbox.

10. Click Next.Your device data is transfered to your new device.

11. Click Finish.

After you transfer your device data to your new device:

• Move your media card (if you have one) from your old device to your new device.• Move your SIM card from your old device to your new device. If you switch from a BlackBerry smartphone running

BlackBerry 7.1 or earlier, contact your wireless service provider for a micro SIM card for your new device.• If you switch from a BlackBerry smartphone that is associated with the BlackBerry Internet Service or a BlackBerry

Enterprise Server, set up your personal or work email accounts on your new device. For more information about adding an email account, tap the Help app on the home screen of your device.

• After you confirm that all of your device data transferred successfully to your new device and you no longer need your old device, you can reset your old device to its default settings and delete all of the data from the device.


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Related informationSome of the data from my old device is not on my new device, 34I can't switch my SIM card or media card, 33Restore your device to its factory default settings, 33

Restore your device to its factory default settingsIf you restore your BlackBerry device running BlackBerry 10 OS to its default settings, BlackBerry Link deletes all of the data and third-party applications from your device. Any IT policies that are applied to your device are also deleted. After you restore your device to its default settings, you can run the setup application on your device to set up the device again.

To restore your BlackBerry smartphone running BlackBerry Device Software 5.0 or later to its default settings, you must use the BlackBerry Desktop Software. Or you can delete all of your device data using your smartphone. For more information about how to delete your device data, click the Help icon on the home screen of your smartphone.

Before you restore your device to its default settings and delete the data from your device, Research In Motion recommends that you back up your data so that you have a copy on your computer.

Note: You can't stop the process of restoring your device to its default settings after you start it. If you reset your device, the process continues after the device restarts.

1. On your computer, open BlackBerry Link.2. At the bottom of the screen, click your device.3. Click the icon.4. In the Settings view, click Reload Device Software.5. Click Reload.

Tip: To restore your device to its default settings, you can also click beside your device at the bottom of your screen. Click Restore.Related informationBack up your device data, 15

Troubleshooting: Switching to a new device

I can't switch my SIM card or media cardTry one of the following:


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• If you switch from a BlackBerry smartphone running BlackBerry Device Software 5.0 or later to a BlackBerry device running BlackBerry 10 OS, you must contact your wireless service provider to get a micro SIM card for your new device. SIM cards in smartphones running BlackBerry Device Software 5.0 or later are not compatible with devices running BlackBerry 10 OS.

• For information about how to remove and insert your SIM card or media card, go to www.docs.blackberry.com and view the Start Here Guide for your old and your new device, or tap the Help app on the home screen of your new device.

Some of the data from my old device is not on my new deviceWhen you switch to a new BlackBerry device running BlackBerry 10 OS, the version of the device software on your old BlackBerry device determines the data that can be transferred to your new device. The transfer of some data might not be supported if you switch from a device running an older version of device software. Email accounts and unsupported applications aren't transferred to your new device.

Try any of the following:

• Add your personal email account on your new device, if you switch from a device that is associated with the BlackBerry Internet Service.

• Add a Microsoft ActiveSync email account on your new device, if you switch from a device that is activated on a BlackBerry Enterprise Server. Contact your administrator for the required information.

• Open the BlackBerry Remember app on your new device to find your memos and tasks.• Open the BlackBerry World storefront to download apps that were not transferred to your new device.

For more information about adding an email account, using the Remember app, or downloading apps from the BlackBerry World, tap the Help app on the home screen of your device.

Related informationAbout switching to a new device, 31 Switch to a new device, 32


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http://www.docs.blackberry.com

Legal notice©2013 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.

iLife, iPhoto, iTunes, Mac, and Mac OS are trademarks of Apple Inc. iTunes is not endorsed in any manner by Research In Motion Limited. Wi-Fi is a trademark of the Wi-Fi Alliance. All other trademarks are the property of their respective owners.

This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all.

This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party websites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way.

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TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION,

User Guide Legal notice

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