BlackBerry Business Solutions for Field ServiceIdeal SolutIonS to connect the Front lIne

to the Back oFFIce.

the ideal way to stay competitive in the field has arrived.

In today’s world of shrinking profit margins and increased

competition, it’s no longer an option to simply meet your customers’

needs. Especially when customers themselves are becoming more

demanding and expecting greater differentiation among products

and services. To stay competitive, you have to continually focus on

ways to help your organization improve field service without losing

sight of operating costs.

And the ideal way to do that is to put all of the necessary tools

and information in the hands of field service personnel – where

and when they need it. That way your entire organization can be

connected, from the front line to the back office, so you can better

meet the increasing demands of your customers in a way that not

only keeps you efficient but also ahead of the competition.

Welcome to BlackBerry Business Solutions for Field Service.

Whether you have a mobile field service staff of five or 500,

BlackBerry Business Solutions for Field Service can make them

more effective and efficient by giving them virtual real-time access

to accurate information, unlike synch-based solutions which get

staler throughout the day.

BlackBerry Business Solutions provide a combination of applications,

services and peripherals including printers, signature capture, GPS,

digital forms and barcode scanners that facilitate on-the-spot

billing, credit card information transfer and inventory look-ups.

Which means you can leverage your current field service software

investments and benefit from improved field productivity, measurable

cost reductions and above all, greater customer satisfaction.

about BlackBerry Business Solutions.BlackBerry® Business Solutions are about much more than wireless email. They’re about understanding and offering ways to improve

everything from customer service to cost control and service delivery – whatever your industry or business challenge may be.

BlackBerry Business Solutions are about wireless access to your critical information and communications through a combination of

applications, services, peripherals and BlackBerry product offerings. They’re about having everything you need, right where you need it.

Ideally, when field service professionals have wireless access to the

entire organization, they become considerably more productive.

They have more time to spend on core activities and can make more

calls each day because they have the mobile applications they need

to perform a host of functions.

What’s more, even when they’re on site with customers, they can

monitor the latest service trends, repair workarounds, product

bulletins and ticket updates – and so much more, including:

accessing details on support cases and customer activities,

virtually anywhere, anytime

escalating support issues immediately

checking for spare parts availability and placing a parts

order while still on site

updating service tickets, triggering the billing process and

setting up another call from the field

collaborating with others in the organization to solve

business issues

focusing on improving customer service satisfaction levels

Boost productivity in the field.

Exceeding service level agreement (SLA) commitments and taking

customer service to a whole new level with BlackBerry Business

Solutions for Field Service can be your company’s competitive edge.

In fact, when your field service staff has onsite access to the

information they need to handle situations as they arise, they

become more responsive to your customers’ needs. And when you

have a window into your customers’ world right at your fingertips,

it allows you to improve procedures, avoid costly customer service

issues and resolve situations while they’re at a manageable level.

BlackBerry Business Solutions combine award-winning BlackBerry offerings with

complementary applications.

“ Antenna’s Field Service Solution for BlackBerry smartphones helps us ensure that EMC Customer

Service engineers receive the valuable, time-sensitive data needed to deliver award-winning support no matter

where they are in the field.”

Cynthia Curtis, Senior Director, EMC Customer Service Marketing

Improve customer service and satisfaction. and gain a competitive edge.

BlackBerry Business Solutions for Field Service help ensure your

organization enjoys optimized workflow from the front line to the

back office. A steady stream of critical information and tools goes

straight to your field service professionals enabling them to make

the best decisions for your organization and help you reduce

redundancies, inefficiencies and your dependence on support staff.

BlackBerry Business Solutions combine award-winning BlackBerry offerings with

complementary applications.

“ Vettro FieldMaster fully takes advantage of the BlackBerry solution, from offline functionality to

wireless installation, allowing our field service engineers to use a BlackBerry smartphone as a

true mobile computing device.”

Dennis Pappas, Director of Customer Service, Cytyc Corporation

CRM and FSA systems mobilized include:

Siebel®

SAP®

Remedy®

Amdocs® Clarify®

Peregrine®

Oracle®

Computer Associates®

Heat®

a front line solution that improves the performance of your entire organization.

BlackBerry Business Solutions for Field Service can help you unlock

the hidden performance enhancements in existing applications

and systems, without rebuilding or replacing. This means better

value and increased revenue. Plus, always-on wireless connections

and push-delivery technology means quickly and easily extending

CRM, dispatch and inventory management applications to mobile

workers so they can remotely initiate workflow and maintain

communication with customers and dispatchers.

BlackBerry Business Solutions combine award-winning BlackBerry offerings with

complementary applications.

“ We’re able to execute on our goal of providing superior service to Peterson’s 6,000 employees with Aeroprise

and the BlackBerry solution. Our mobile solution significantly increases the value of our support

applications by making critical data available when and where problems occur.”

Mike Luttmann, Peterson Air Force Base, Colorado Springs, Colorado.

Make the most of your existing investments.

The truth is, no business should be compromised by costly,

ineffective or insecure technology. BlackBerry Business Solutions

include software and services that are built with your business in

mind, with advanced encryption and security features. In fact,

IT executives prefer BlackBerry Business Solutions that include

the BlackBerry® Enterprise Solution because they offer simplified

management and centralized control of the wireless environment

while meeting strict requirements for a secure, flexible solution

that ensures information integrity and confidentiality. Perhaps

most importantly, they can easily mobilize your current systems,

providing additional tools and methods for analyzing, improving

and optimizing the way organizations do business.

to find out more about BlackBerry Business Solutions for Field Service, go to www.blackberry.com/go/fieldservice

After all, in an ideal world the best solution for your business

would be based on your business.

Welcome to an ideal world.

In an ideal world, your solution would be built with your business in mind.

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