black box corporate capabilities
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ComprehensiveCommunications
and InfrastructureSolutions
Serving you acrossthe country andaround the world.
Corporate Capabilitie
Voice Communications l Data Infrastructure l Networking Products
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Whether youre ready to move into unified communications and collaboration, build a data center, or upgrade
the hardware in your existing infrastructure, Black Box can deliver the right solution for your business.
Voice CommunicationsFor the absolute latest in voice
technologies, including Voice over
IP, unified communications and
collaboration, and mobility, call
Black Box.
Solutions include: UnifiedCommunications
&Collaboration
VoIP
TraditionalTelephony
MaintenanceServices
ContactCenters
ManagedServices
NetworkSecurity
Mobility
Messaging
Comprehensivevoice communications and
data infrastructure solutions.
Get the objective advice you need, theindustry-leading technology you want,and the real support you can count onfrom Black Box Network Services.
Data InfrastructureWe deliver start-to-finish services
for new installations and system
upgrades for one site or multiple
sites around the world.
Capabilitiesinclude: StructuredCabling
DataCenters
DataNetworking
WiredNetworks
WirelessNetworks
HybridWired/Wireless
DataNetworks
CATV&VideoSystems
DigitalSignage
NetworkMonitoring
TechnologyDeployments
Networking ProductsWith 118,000+ products, youll find
everything you need to build and
maintain your network.
Products include: Cabinets&Racks
Cabling
DataCommunications
DigitalSignage&Multimedia
Interface&ProtocolConverters
KVMServSwitch
Networking
NetworkSecurity&Optimization
PeripheralSwitching&Sharing
Power&SurgeProtection
RemoteMonitoring&Security
Testers&Tools
VoiceCommunications
About Black Box
Copyright2010.BlackBoxCorporation.Allrightsreserved.PrintedinU.S.A.BlackBoxandtheDoubleDiamondlogoareregisteredtrademarksofBBTechnologies,Inc.DoubleDiamond, ServSwitch , and SmartBundlearetrademarksofBBTechnologies,Inc.Anythird-partytrademarksappearing in this publication are acknowledged to be the property of their respective owners.
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Your single source for voice and data communicationsand infrastructure solutions.
No other provider offers the voice and data communications and infrastructure solutions, support, and
products that Black Box Network Services does. Our global footprint, diverse capabilities, 34-year
history, and deep commitment to provide the best technical solutions and support in the industry
make us the right choice for your business.
A trusted provider.
Black Box Corporation (NASDAQ Global Select: BBOX) is a trusted provider of comprehensive voice and data
communications and infrastructure solutions. As a value-added reseller and channel partner of platforms and
applications from the industrys top manufacturersand a provider of our own line of products and services
we design, build, and maintain todays complex voice and data networks. Plus we have ISO 9001 certifications,
giving you the assurance of quality around the world.
Dedicated to helping you.
As a $1 billion organization delivering services and solutions around the globe, at our core, we are an organization
of top technical professionals dedicated to delivering personalized support to help you evaluate your technology
options and implement the right voice communications, data infrastructure, and products to achieve your objectives.
Serving you locally and globally.
With the largest footprint in the industry, Black Box can serve you whether you have one office or a global enterprise.
Headquartered near Pittsburgh, PA, Black Box maintains 194 offices and serves 141 countries. We have 175,000
clients in every major sector from government and education to manufacturing and transportation.
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Voice Communications
2
Comprehensive solutionswith uncompromising support.
Count on Black Box Network Servicesto deliver the latest innovations fromthe industrys top manufacturers.
Put the worlds largest independent provider of voice communications services on your team. With
an unmatched portfolio from todays leading manufacturers and an extensive offering of maintenance
services, we can deliver comprehensive solutions for clients of every size and industry.
Unifed Communications & Collaboration xBring your many communications unctions together
to better serve your customers and your employees.
VoIP x Converge your voice and data traic ontoyour IP network or improved eiciency, cost savings,
and application enablement.
Traditional Telephony x Maximize the perormance
o your telephony system with solutions ranging rom
legacy platorms to cutting-edge technologies.
Maintenance Servicesx
Get peace o mind with
a comprehensive maintenance service plan.
Contact Centers x Turn your contact centerinto a dynamic, IP-based environment.
Network Security x Saeguard your networkand your companys assets with a ully integrated
security solution.
Managed Services x Simpliy complexcommunications with blended on-site and remote
services as well as Communications as a Service (CaaS),
including ully hosted oerings.
Mobility x Cut the desktop wires but keepemployees connected to your customers
and to each other.
Messaging x Enable your employees to stayconnected and access all messages voice, ax,
and e-mail through a single user interace.
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blackbox.com
Black Box can oer you an unmatched portolio o technology platorms and applications rom
todays leading manuacturers and the expertise backed by more than 2000 certifcations.
Find the right solution and partner or your business.
Unifed
Communications
& Collaboration VoIP
Traditional
Telephony
Contact
Centers
Network
Security
Managed
Services Mobility Messaging
Contact Center Reporting & Performance Management
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Voice Communications
4
Our objective approach, breadth and depth of capabilities, years of experience, and unmatched expertise make
Black Box Network Services the right voice communications partner.
An objective approach.
Because we are an independent provider, youll receive a solution using world-class technologies rom leading manuacturers.
Interoperability is critical, and our vendor-neutral approach keeps us at the oreront o innovation to ensure that you get exactly
the right solution or your business.
End-to-end solutions.
Whether youre looking or a traditional telephony system or want the latest in unifed communications and collaboration, call
Black Box. We oer comprehensive solutions rom design, planning, and installation through comprehensive maintenance and
Day-2 support.
Extensive experience.
Voice communications is our business. We currently maintain more than our million ports or clients o every size and in every
major industry. In addition, Black Box has one o the largest stas o BICSI-certifed RCDD engineers, and our techs boast morethan 2000 certifcations.
24 / 7 call center support.
Get help when you need it. Our Support Centers handle more than 34,000 calls each month. More than 95% o trouble calls are
resolved without manuacturer assistance, and our remote resolution is more than 70%.
Bringing it all together.
Objective advice.The right voice communications technologies.Comprehensive maintenance services.Extensive experience and support.
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724-746-5500
The industrys largest footprint.
Whether you need to make connections across town or across the country, Black Box Network Services can help. With
194 ofces around the world and voice communications capabilities throughout North America, Black Box has the largest
ootprint in the industry. No matter where you are, youll receive the beneft o ull-scale Black Box services with the local
support you want.
For specifc location and contact inormation, call us at 724-746-5500 or visit blackbox.com.
Network Operations Centers.
Black Box operates seven centers in the U.S.:
Amherst, VA
Amityville, NY
Brecksville, OH
Houston, TX
Minnetonka, MN
Murreesboro, TN
Wethersfeld, CT
In addition to our local ofces, we remotely deploy hundreds
o technicians strategically throughout the U.S.
United States
AlabamaBirmingham
HuntsvilleMobileMontgomery
ArizonaPhoenixTempe
California Culver City
FontanaIrvineRedwood CitySacramentoSan Jose
ColoradoCentennial
ConnecticutSouth WindsorWethersfield
FloridaDestinFt. MyersHialeahJacksonvilleMiramarOrlandoPensacolaPompano BeachSt. PetersburgTallahasseeTampa
Georgia Atlanta
ChambleeDuluth
Roswell Idaho
BoiseIdaho FallsTwin Falls
IllinoisChicagoCountryside
IndianaIndianapolis
IowaDes Moines
KentuckyLouisville
Louisiana
Baton RougeLafayetteNew Orleans
MassachusettsMilfordNeedhamWorcester
MichiganTroyWarren
MinnesotaBrooklyn ParkMinnetonka
MississippiJacksonOcean Springs
MontanaBillingsBozemanButteHelenaKalispellMissoula
NebraskaLincoln
NevadaLas Vegas
New HampshireManchester
New JerseyMarltonMt. Laurel
New YorkAmityvilleMaspethNew RochelleNew York
North CarolinaCaryCharlotte
RaleighWinston-Salem
Ohio
BrecksvilleCentervilleCincinnatiClevelandDaytonStrongsville
OklahomaTulsa
OregonEugenePortland
PennsylvaniaBlue BellBridgevilleLafayette HillLawrenceMechanicsburg
PittsburghSouth CarolinaCharlestonGreenvilleWest Columbia
TennesseeJohnson CityKnoxvilleMemphisMurfreesboroNashville
TexasArlingtonAustinCarrollton
El PasoHoustonSan Antonio
Virginia
AmherstHerndonSterling
WashingtonKennewickRentonSpokane
West VirginiaHuntington
WisconsinWaukesha
CanadaCalgaryEdmontonMarkhamMontrealRichmondToronto
MexicoPuebla PueSanta Cruz
Atoyac
Puerto RicoHato Rey
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Voice Communications
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Black Box Resale Services:Remanufactured x Repaired x New
Certifed remanuactured telephony equipment xSave up to 60% on MSRP plus get a risk-ree, two-yearwarranty on most remanuactured products.
Next-to-new and new equipment x Get antastic prices on unused, premium stock products (next-to-new)and new products rom most leading manuacturers.
Advanced repair and replacement program x Our certifed technicians fx all major brands and models. Eliminatedowntime, too, with our 24-hour advanced replacement and fve-day repair turnaround programs.
The widest selection x Choose rom one o the largest selections anywhere with 15,000 products rom all leadingmanuacturers in stock and ready to ship.
Go green x Keep equipment that can be repaired and reurbished out o landflls. With our free disposal servicesand Buy Back program, we can help you help the environment and control unnecessary costs.
For more inormation on Black Box Resale Services and our huge selection o products, call 877- 415 - 3379 or go to
blackboxresale.com.
Guaranteed budget friendly.Guaranteed performance.
Save on remanufactured and repaired telephones,cards, systems, conference phones, and wireless/mobileequipment all guaranteed to perform.
Black Box Resale Services also providesSiemens, Nortel, Spectralink, and Aspect Software products.
interalia
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blackbox.com
GSA Schedule 70
GSA Contract # GS-35F-0158J
Open to all government agencies.
Cage Code: 59951
DUNS# 082254871
Federal ID# 25-1272662
Black Box accepts all governmentpurchasing cards.
WAWF Invoicing.
Black Box GSA listed productsare also available on:
NASA(SEWPIV). NETCENTS.
For more information on GSAproducts, contact a government
specialist at 877-877-2269 or go towww.blackbox.com.
Government: serving those who serve.
For more than 30 years, Black Box Network Services has been delivering voice communications solutions,
data infrastructure services, and networking products to federal, state, and local government agencies.
Whether your mission is to serve the citizenry, protect our borders, or defend our country from threats,
both foreign and domestic, we serve those who serve.
Voice Communications Completesolutionsincludingevaluation,design,procurement,
implementation, and maintenance. TDM,VoIP,anduniedcommunicationsandcollaborationfor
facility, campus, base, metropolitan, and enterpise networks.
Enterprise/agency-wideuniedcommunications(UC).
Communicationsfacilities,includingHVACandpower.
Data Infrastructure Completenetworkinfrastructures,includingplanning,design,
installation, and maintenance.
Wiredandwirelessdatanetworks.
EoIP,IPv4-IPv6transition,wireless,andtactical/mobilenetworks.
Transport:SONETandDenseWaveDivisionMultiplexing.
PassiveOpticalNetworks(PON/GPON).
Physicallayer,insideandoutsideplantsystems. Datacentersolutionsbuiltonthebestcommercialpractices.
For voice communications and data infrastructure services, contact
BlackBoxNetworkServicesFederalat703-885-7900 or go to
http://federal.blackbox.com.
Networking Products Morethan118,000products.
Morethan17,000productsontheGSASchedule.
Same-dayresponsesforGSApricingrequests.
Milspecpackagingwhererequired.
Kittingtoyourrequirements.
SmartBundle services for staging.
Customproducts.
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End-to-end services for all
infrastructure types.
Talk to Black Box Network Servicesor complete start-to-fnish servicesor your data inrastructure.
For new installations, system upgrades, and moves/adds/changes, Black Box is the only source you need
or planning and design through installation and maintenance.
Structured Cabling x From design through installation and maintenance, we oer a complete structured cabling solutionincluding a lietime guarantee.
Data Centers x You know your organization and we know how to design todays complicated data centers. Together wecan build an environment that works or you.
Data Networking x Your data network is the backbone o your business. Keep it optimized with a solution including
the latest innovations rom leading manuacturers and our own Black Box brand products.
Wired and Wireless x From copper and iber wired networks to wireless systems, we have the expertise to tackle anynetwork challenge.
CATV/Video/Digital Signage x We oer a robust portolio o solutions to support your multimedia inrastructure needs.
Network Monitoring x Get total visibility o your network to identiy and resolve issues quickly.
Technology Deployments x Let us successully manage and execute your next technology deployment.
Black Box exclusives.
Work with the experts x Youll work with one o the largest stas o Registered Communications Distribution Designers(RCDDs) and BICSI-trained and certiied technicians.
Guaranteed-or-lie structured cabling x Receive a guaranteed-or-lie warranty on your Black Box brand structuredcabling system rom products to perormance.
Certifcation Plus x I Black Box designs and installs your structured cabling system with materials rom another vendor,well certiy and guarantee your network application or lie!
Data Infrastructure
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Build your network with our worldwide network services.
Why risk working with multiple vendors in multiple locations with multiple results? The solution for worry-free,
multisite projects is simple: Black Box Network Services, the company with the largest footprint in the industry.
Youll receive seamless project coordination for one site or thousands of sites. And well ensure every site receives
the same high-quality design, workmanship, and equipment.
With 194 offices in 141 countries serving 175,000 clients, Black Box can connect your networks locally and globally.
For specific locations and contact information for Black Box offices worldwide, go to blackbox.com.
Black Box Service Coverage
The AmericasArgentinaArubaBahamasBarbadosBermudaBoliviaBrazilCanadaCayman IslandsChileColombiaCosta Rica
Dominican RepublicEcuadorEl SalvadorGrenadaGuatemalaGuyanaHondurasJamaicaMexicoNetherlandsAntilles
PanamaPeruPuerto RicoSaint HelenaSaint LuciaTrinidad & Tobago
Turks & Caicos
United StatesUruguayVenezuelaVirgin Islands of Great
BritainVirgin Islands of the U.S.
Europe, Africa,& Middle EastAlgeriaAndorraAngolaAustria
BahrainBelgiumBeninBosnia & HerzegovinaBurkina FasoBurundiCameroonCape VerdeChannel IslandsCongo (Zaire)CroatiaCyprusCzech RepublicDenmarkEgyptEstoniaFinland
France
GabonGambiaGermanyGhanaGibraltarGreeceGreenlandGuineaHungaryIcelandIraqIreland
(Republic of Ireland)
IsraelItalyIvory CoastJordanKenyaKuwaitLatviaLebanonLiechtensteinLithuaniaLuxembourgMacedoniaMadagascarMaltaMonacoMoroccoNetherlands
Niger
NigeriaNorwayOmanPolandPortugalQatarRepublic of South
AfricaRunionRomaniaRussiaSan MarinoSao Tome & Principe
Saudi ArabiaSenegalSierra LeoneSlovakiaSloveniaSpainSwedenSwitzerlandTunisiaTurkeyUgandaUnited Arab EmiratesUnited KingdomVatican City
Asia/Pacific RimAustraliaBangladeshBruneiChinaFijiFrench PolynesiaGuamHong KongIndiaIndonesiaJapanKorea (South)
MalaysiaMauritiusNepalNew CaledoniaNew ZealandNorthern Marianas
IslandsPakistanPapua New GuineaPhillippinesRepublic of TaiwanSingaporeSri LankaTajikistanThailandTurkmenistanVanuatu
Vietnam 9
724-746-5500
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Networking Products
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Youll get IT at Black Box.
Get it here: 118,000 products.
Get it right: FREE Tech Support.
Get it ast: Same-day shipping.
Black Box Network Services is the industrys source or the latest technology as well as hard-to-fnd and legacy
products. With more than 118,000 selections, youll fnd everything you need to take your network rom the
data center to the desktop.
Cabling
FindthelatestCAT5e/6/6a/7cable.
Getguaranteed-for-lifeperformancewithETL-Veried
channelsolutions.
Completeyourdatanetworkswithber,video,
USB,anddatacommcables;connectors;and
infrastructurehardware.
Cabinets & Racks
Houseserversandnetworkequipment.
Createsafeandcleandatacenters.
Findenclosuresandracksforanysizeenterprise. Controlenvironmentalissuessuchastemperature
andhumidity.
Meetstandardswithcablemanagement.
Digital Signage & Multimedia Createdazzlingdigitalsignagepresentations.
Buildfullyintegratedmultimedia,multiscreensystems.
Convert,switch,extend,andsplitvideo. Choosesolutionsforpoint-of-purchase,
hospitality,education,medical,airports,
publicbuildings,tradeshows,andmore.
Data Communications
Communicateinharshenvironments.
Drivedataoverberandcopper.
Setupindustrialcommunications.
Senddataovershortruns.
SetupISDN,DDS,andT1/E1communications.
Selectmodems,modemsharing,andaccessories.
KVM ServSwitch
ControlmultiplecomputersfromasingleKVMstation.
Mixandcontrolcomputersfromdifferentplatforms
andmanageserversoverIP.
Takecommandofyourservers.
ChoosefromKVMswitches,extenders,consoletrays,
andmore.
Interace & Protocol Converters Connectincompatiblehardware,whetheryouneed
interfaceorprotocolconversion.
FindDINrailsolutions.
Congurecustomsolutions.
ChoosefromdigitalI/Oandserialcards.
Convertserialtoparallelandviceversa.
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724-746-5500
Call before 5 p.m. ET weekdays for same-day shipping.
We ship99.96%
of all productsthe same day!
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Testers & Tools
Diagnoseandcertifynetworks.
Verifyberandcopperruns.
Troubleshootcableandequipment.
SelectfromourcomprehensivelineofBlackBox
brandandFlukeNetworksproducts.
Choosefromgeneral-usehandtoolsandtoolsets.
Power & Surge Protection
Monitorandremotelycontrolpower.
Guardagainstpowersurges,blackouts,
andotheranomalies. ChoosefromacompletelineofUPSs.
Backupcriticalequipmentandsupply
redundantpower.
Protectdatalines.
Networking
Selectfromafullrangeofcomponents
rangingfromsmallandmediumbusiness(SMB)
networkstoglobalenterprisesolutions. Buildwiredandwirelessnetworks.
Findindustrialproductsforextremeconditions.
Getadaptablesolutionstoexpandnetworking
congurations.
Voice Communications Choosefromleadingvoicesystems.
Selectdesktoptelephonyequipment.
Savewithresaleservicesandequipment.
Network Security & Optimization
Preventuntrusteddevicesfromconnectingtoyour
network.
Controlbandwidthcosts,reduceInternetthreats,
andincreaseemployeeproductivity.
Protectyournetworkwithastateful-inspectionrewall.
Accessclassiedandunclassiednetworksfrom
onekeyboard,video,andmouse.
Remote Monitoring & Security Secureyourpremiseswithbiometricaccesscontrol
usinghighlyreliablemultistagengerprintverication.
Guardmission-criticalITequipmentagainstthreats
suchasheat,humidity,andwater.
Setupsensorsandalarmsforenvironmental
monitoring.
Peripheral Switching & Sharing Choosefrommanualandelectronicswitches,matrix
switches,consoleportmanagers,andmore.
Webuildcustomswitches,too.
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With our broad portfolio of solutions, years of experience, and extensive technical support,
Black Box Network Services can design, install, supply, and maintain the right solutions
for your business.
Providing End-to-End CommunicationsAs the world gets more complex, well help clarifyyour network and communications strategy.
Voice Communications
The latest in communications
solutions from todays leadingmanufacturers .
Contact Center
Maintenance
Managed Services
Messaging
Mobility
Network Security
Traditional Telephony
Unified Communications
& Collaboration VoIP
Data Infrastructure
Design, installation, and
maintenance solutions for alltypes of data infrastructures.
CATV & Video
Data Centers
Data Networking
Digital Signage
Network Monitoring
Structured Cabling
Technology Deployments
Wired/Wireless/Hybrid
Wireless Bridges
Products
Find more than 118,000 high-
quality products at the rightprices.
Cabinets & Racks
Cables
Datacom
Digital Signage & Multimedia
Infrastructure Hardware
KVM
Networking
Network Security
& Optimization Physical Security
Power
Corporate Capabilities
724 -746 - 5500 | blackbox.com