blablacar: how we built a 25 million member strong community based on trust

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Alec Dent BlaBlaCar UK @BlaBlaCarUK Building a 25m Member Community Based on Trust

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Page 1: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

Alec Dent

BlaBlaCar UK @BlaBlaCarUK

Building a 25m Member Community

Based on Trust

Page 2: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust
Page 3: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

Challenges of increased mobility(stats since the year 2000)

More Congestion

+423 MILLIONvehicles worldwide

More Pollution

+10.9 BILLIONtonnes CO2 per year

Page 4: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

£14

£8 £14 £14

£50

Page 5: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

A Fast Growing Community

20 millionmembers in April 2015

Page 6: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

countries

NEW IN

2015

India

Mexico

Hungary

Romania

Serbia

Croatia

Brazil

20

NEW

THIS

YEAR

Page 7: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

Trusted Community

Travel Search

People Powered Travel

Page 9: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

Rated

Activity Moderated Social

EngagedDeclared

D.R.E.A.M.S

Page 10: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

D R E A M S

The Trust Framework by

DECLARED

Page 11: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

RATED

D R E A M S

The Trust Framework by

Page 12: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

ENGAGED

D A M SR E

The Trust Framework by

Page 13: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

D M SR

ACTIVITY BASED

E A

The Trust Framework by

Page 14: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

D SR E

MODERATED

A M

The Trust Framework by

Page 15: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

D R E A

SOCIAL

M S

The Trust Framework by

Page 16: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

Strangers

Facebook Contacts

Colleagues

Friends & Family

Levels of Trust

1.0

2.5

3.6

4.7

Neighbors 3.1

2015 Trust Survey conducted by BIPE for BlaBlaCar // 18 289 BlaBlaCar members surveyed over 11 countries

Page 17: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

Strangers

Facebook Contacts

Colleagues

Friends & Family

Levels of Trust

1.0

2.5

3.6

4.7

4.3D.R.E.A.M.S. Profile

Neighbors 3.1

2015 Trust Survey conducted by BIPE for BlaBlaCar // 18 289 BlaBlaCar members surveyed over 11 countries

Page 18: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

Breakdown cover &

onward travel

Driver personal

accident cover

Legal protection

Partnership

Page 19: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

Stayfor the

SHARING

80%“more

affordable”

54%“more

mobile”

97%“Ridesharing makes for an

enjoyable ride”

Lovefor the

FREEDOM

Joinfor the

SAVING

Page 20: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

The Benefits

Page 21: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

Optimising Idle Resources

1.7 people

per carin Europe

2.8 people

per carin the BlaBlaCar

community

1 million tonnes

less CO2

In the past 2 years

✓ Less emissions

✓ Less congestion

✓ Shared costs

Page 22: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

We create mobility

28%passengers would not have

travelled or would have driven

alone if BlaBlaCar wasn’t

available.

Strong positive externalities:

✓ We create additional mobility

in Europe

✓ We progressively take drivers

off the road

Page 23: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

We fundamentally change

travel behaviour

Year 1

10%

50%

30%

70%

Year 2 Year 3

% of drivers whom

are also passengers

60%of BlaBlaCar members who

discovered the service as a

driver end up also using it as

passengers

Page 24: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

Global energy savings

500,000 tons oil equivalent

In 2 years, BlaBlaCar ridesharing saved

Enough energy to

light Los Angeles

for 1 year=

Page 25: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

Increased Access to Mobility

say BlaBlaCar is a more

affordable mode of

transport than previous

alternatives

54%

£5

More Affordable

£52

“feel more mobile”

80%

Underserved Routes

Oxford

Cambridge

direct connections

Page 26: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

BlaBlaCarDelta

Airlines

129M~160M

2014 2015 2016 2017 2014

At the current growth rate, BlaBlaCar will transport more people in 2 years than the biggest US airline

~80M

40M20M

100%Growth YoY

Tra

ve

lers

tra

ns

po

rte

d

Source: BlaBlaCar database, US Dep’t of Transportation Bureau of Transportation Statisticsvia http://skift.com/2015/03/26/nearly-850-million-passengers-boarded-u-s-flights-in-2014/

13 countries19

countries

Page 27: BlaBlaCar: How We Built a 25 Million Member Strong Community Based on Trust

Follow me!

@nbrussonThanks!

Follow us @BlaBlaCarUK