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BlackBerry® Self Service tools let you quickly get answers and discover your product features anytime, anywhere.

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H E L P O P T I O N S

Online Support

BlackBerry Product Support

Centralized online desktop location for accessing and searching all support-related information and tools for all products. Also available from mobile browser.

General: blackberry.com/support

BlackBerry® Z10: blackberry.com/z10support

BlackBerry® Q10: blackberry.com/q10support

On-device

Social Media

Twitter@BlackBerryHelp

Official Twitter support account for BlackBerry. Ask questions of BlackBerry Technical Support representatives or just follow helpful advice.

General: twitter.com/blackberryhelp

BlackBerry® 10: #bb10tips

BlackBerry Support Forums

Peer-to-peer network that allows you to learn from other users by posting, replying to, or reading questions about BlackBerry products.

supportforums.blackberry.com

Product Manuals

Reference the official product guide for your BlackBerry device. Get help for your BlackBerry smartphone applications and accessories.

General: docs.blackberry.com

BlackBerry Z10: docs.blackberry.com/47561/

BlackBerry Q10: docs.blackberry.com/50635/

BlackBerry Knowledge Base

Extensive library of technical articles to troubleshoot various issues step-by-step.

blackberry.com/btsc

BlackBerry How To Demos

Take an interactive tour through the features of your BlackBerry 10 smartphone.

BlackBerry Z10: demos.blackberry.com/z10

BlackBerry Q10: demos.blackberry.com/q10

BlackBerry Help app

Downloads, tips, shortcuts, icon listings, FAQs and more – it’s all there. Simply locate and tap the built-in Help icon on your BlackBerry 10 smartphone.

Updated April 2013

Inside BlackBerry Help Blog

Easy-to-read insider tips and tricks and helpful how-to’s on BlackBerry products and applications.

General: helpblog.blackberry.com

BlackBerry 10: helpblog.blackberry.com/tag/blackberry-10

help

Official BlackBerry Help Channel on YouTube®

Guided step-by-step videos on common support related issues and questions.

youtube.com/blackberrysupport