bkk – airport performance · shopping facilities. vfm: shopping facilities. internet / wi-fi....

4.424.33

4.454.414.44

4.193.88

3.734.39

4.184.34

4.41

4.184.25

4.284.31

4.244.42

4.234.31

3.864.07

4.414.05

3.654.25

4.223.823.81

4.174.214.18

4.09

4.474.37

4.284.16

4.25

Overall SatisfactionBusiness

LeisureOther*

Leisure & Other

Ground transportationParking

VFM: Parking facilitiesBaggage carts/trolleys

Check-in waiting timeEfficiency of staff

Courtesy of check-in staff

Inspection waiting timeCourtesy of inspection staff

Courtesy of security staffThoroughness

Security waiting timeSafe/secure feeling

Ease of finding wayFlight info screensWalking distance

Ease of connections

Courtesy of airport staffEating facilities

VFM: Eating facilitiesAvailability Bank/ATM/exchange

Shopping facilitiesVFM: Shopping facilities

Internet / Wi-FiBusiness/Executives Lounges

Availability of washroomsCleanliness of washrooms

Comfort of waiting/gate areas

Terminal cleanlinessAirport Ambience

Passport inspectionBaggage delivery speed

Customs inspection

BKK – Airport PerformanceFocus on 2018 – Mean Scores by Rated Item

1

OverallSatisfaction

Access

Check-in

PassportControl

Security

Finding Way

AirportFacilities

AirportEnvironment

ArrivalsServices

Airport Performance - 2018© 2019 ACI

* Other may include Education, Family visit, Religious events, etc.

Global Benchmark: Ranking of All ParticipantsTotal Traffic – Overall Satisfaction – Total

Global Benchmark - 2018 2

Average4.21

Average4.21

Average4.21

Average4.21BKK - Red, Custom Panel - Orange

4.454.444.444.444.434.434.434.434.424.424.424.424.414.414.404.404.394.394.394.394.394.384.384.384.374.374.364.364.364.354.354.354.344.344.344.344.344.334.334.324.324.324.324.314.314.304.304.294.294.294.294.284.284.284.274.274.264.264.264.264.264.264.254.254.254.254.244.224.224.224.224.214.214.214.214.204.204.204.204.194.194.194.194.194.184.184.18

1.00 2.00 3.00 4.00 5.0088-YYZ

89-YOW90-ELP91-SJD92-TLL93-JAX

94-CGK95-YXE96-PUJ97-BKK98-POP99-XNN

100-YYJ101-PAT102-FCO103-MLN104-AVL105-YTZ106-CHC107-YQM108-CUL109-KIX

110-YQB111-VTZ

112-OPO113-SAT114-SVO115-MLA116-UTN117-DSA118-CMH119-NAS120-LIR

121-TPA122-MSP123-RUH124-PEN125-YHZ126-CMN127-YWG128-SJC

129-WLG130-ATL131-BAH132-PIT

133-DTW134-CVG135-ESB136-AUS137-YEG138-MCT139-MKE140-BWX141-MZT142-SJO143-ZRH144-SOC145-YYT146-NTL147-GRJ148-AUA149-ZAG150-INV151-UIO

152-DXB153-VFA

154-DFW155-YLW156-PVR157-GRO158-UKB159-MRU160-PNA161-ADL162-BWI

163-YQR164-LCY165-KEF166-DEN167-LED

168-BGO169-SKP170-SAP171-DUR172-CLE173-KIN

174-SOU

4.184.174.174.174.164.164.164.164.164.164.154.154.144.144.144.144.134.134.134.134.134.134.124.124.124.124.124.124.124.124.114.104.104.104.104.104.094.094.094.094.094.084.084.074.074.074.064.064.064.064.054.054.054.054.054.054.054.044.044.044.034.034.034.024.024.024.024.014.014.014.004.004.004.003.993.993.993.983.983.973.973.973.963.963.953.953.95

1.00 2.00 3.00 4.00 5.00175-OSL176-LOP177-HEL178-LEI

179-BRS180-MAH181-REP182-ZAZ183-PER184-SLC185-LHR186-CPT187-MUC188-HKT189-TLV190-STL191-CNS192-RTB

193-DMM194-DUB195-ATH196-AES197-RIX

198-VDE199-BOS200-YUL

201-BOO202-NCL203-BOG204-VLL205-ALC206-AKL207-CPH208-LCA209-PRG210-SAN211-BNE212-VIE

213-FNC214-KRK215-DMK216-SVG217-LPL218-EDI219-FLL

220-CNF221-SDR222-LGW223-TOS224-XRY225-SFO226-EMA227-KRS228-GPS229-AGP230-OVD231-EZE

232-DRW233-GLA234-GRX235-NAP236-ITM

237-FUE238-PFO239-BGI

240-AMS241-JER242-OOL243-GOT244-SCQ245-DME246-MEL247-SYD248-PLZ249-PHL250-SVQ251-EAS252-BHX253-GDL254-PMI255-SEA256-TFS

257-SDQ258-VNO259-FAO260-GIG261-ACE

© 2019 ACI

5.005.005.004.994.994.994.994.994.984.984.984.984.964.964.954.954.954.934.924.924.924.914.904.904.904.894.884.884.874.874.874.864.864.864.864.844.844.824.824.814.804.794.794.794.774.774.754.744.744.734.734.734.734.724.714.704.704.704.694.694.684.664.654.654.644.644.634.624.624.614.594.594.584.574.564.544.544.544.534.524.514.514.484.464.464.464.45

1.00 2.00 3.00 4.00 5.001-DEL2-ICN3-SIN

4-PVG5-HAK6-BOM7-PEK8-SYX9-CAN

10-SHA11-TSN12-SZX13-TAO14-HYD15-YIH

16-TPE17-CKG18-BPN19-DJB20-DPS21-SHE

22-WUH23-PGK24-BLR25-IXC

26-KHN27-HRB28-PLM29-HKG30-CGQ

31-IXE32-LKO33-TRV34-COK35-SUB36-HET37-PNK38-DTB39-HGH40-NKG41-IDR42-TNJ43-PKU44-CCU45-AMD46-VNS47-SJW48-CTU49-CCJ50-HLP

51-GMP52-BBI53-SLL54-NRT55-PNQ56-KUL57-INC

58-KMG59-GYE60-MDC61-SXR62-GRR63-MAA64-BDO65-AMM66-GAU67-GOI

68-UPG69-AER70-ATQ

71-PWM72-CJB

73-MED74-JAI

75-LAN76-IND77-BTJ78-THR79-KNO80-PDG81-CNX82-XIY

83-AUH84-DAL85-MJV86-CUN87-YMM

3.953.953.953.953.943.943.943.943.943.943.933.933.933.933.933.933.923.913.913.903.903.893.893.893.893.893.883.883.873.873.873.863.863.863.863.863.853.853.853.853.823.813.813.803.773.773.773.763.763.763.753.743.743.743.723.723.713.713.703.703.693.693.683.673.673.673.673.663.633.60

3.543.533.523.50

3.453.383.373.363.343.33

3.253.203.17

3.032.72

1.00 2.00 3.00 4.00 5.00262-BCN263-BRC264-BRU265-LCG266-JNB267-LYS268-PNH269-ARN270-KOE

271-WAW272-TSV273-MAD274-RAK275-COR276-ELS277-BDA278-BFN279-EPA280-STN281-HBA282-BSL283-REU284-PDL

285-VGO286-MDZ287-LPA288-NCE289-AEP290-IBZ291-KIM292-BIO293-ABZ294-TRN295-LAX296-DUS297-SPC298-MSY299-HAM300-GVA301-TRD302-JFK303-TLS

304-CDG305-PTY306-BLQ307-LFW308-TBS309-MLE310-VLC311-TFN312-NBO313-SCL

314-MRS315-MFM316-POS317-MAN318-EWR319-BUD320-IXB321-CIA322-TIJ

323-SLA324-BMA325-MXP

326-LIS327-BZV328-ORY329-ACC330-MBA331-PPT332-ABJ333-LGA334-LIN

335-ADD336-EBB337-HRE338-RGN339-TXL340-TUN341-CUR342-OTP343-ABV344-SXF345-LOS346-PNR

5.00

5.00

5.00

4.99

4.99

4.99

4.99

4.99

4.98

4.98

4.98

4.98

4.96

4.96

4.95

4.95

4.95

4.93

4.92

4.92

4.92

4.91

4.90

4.90

4.90

4.89

4.88

4.88

4.87

4.87

4.87

4.86

4.86

4.86

4.86

4.84

4.84

4.82

4.82

4.81

4.80

4.79

4.79

4.79

4.77

4.77

4.75

4.74

4.74

4.73

4.73

4.73

4.72

4.71

1-D

EL

2-IC

N

3-SI

N

4-PV

G

5-H

AK

6-BO

M

7-PE

K

8-SY

X

9-C

AN

10-S

HA

11-T

SN

12-S

ZX

13-T

AO

14-H

YD

15-Y

IH

16-T

PE

17-C

KG

18-B

PN

19-D

JB

20-D

PS

21-S

HE

22-W

UH

23-P

GK

24-B

LR

25-IX

C

26-K

HN

27-H

RB

28-P

LM

29-H

KG

30-C

GQ

31-IX

E

32-L

KO

33-T

RV

34-C

OK

35-S

UB

36-H

ET

37-P

NK

38-D

TB

39-H

GH

40-N

KG

41-ID

R

42-T

NJ

43-P

KU

44-C

CU

45-A

MD

46-V

NS

47-S

JW

48-C

TU

49-C

CJ

50-H

LP

51-G

MP

52-B

BI

53-N

RT

54-P

NQ

Aver

age

BKK – Ranking Within Asia PacificOverall Satisfaction – Total

Group Benchmark - 2018 3

Q7. Based on your experience today, please rate this airport on each service item: Overall satisfaction with the airport.

Aver

age

All A

irpor

ts4.

63

© 2019 ACI

4.70

4.70

4.70

4.69

4.68

4.65

4.65

4.64

4.63

4.62

4.61

4.59

4.57

4.54

4.53

4.52

4.51

4.51

4.43

4.42

4.42

4.41

4.39

4.38

4.38

4.34

4.32

4.28

4.26

4.26

4.22

4.21

4.17

4.16

4.16

4.14

4.13

4.10

4.09

4.09

4.04

4.03

4.01

4.00

4.00

3.94

3.94

3.93

3.90

3.76

3.74

3.70

3.60

3.37

55-K

UL

56-IN

C

57-K

MG

58-M

DC

59-S

XR

60-M

AA

61-B

DO

62-G

AU

63-G

OI

64-U

PG

65-A

TQ

66-C

JB

67-J

AI

68-B

TJ

69-K

NO

70-P

DG

71-C

NX

72-X

IY

73-C

GK

74-B

KK

75-X

NN

76-P

AT

77-C

HC

78-K

IX

79-V

TZ

80-P

EN

81-W

LG

82-B

WX

83-S

OC

84-N

TL

85-U

KB

86-A

DL

87-L

OP

88-R

EP

89-P

ER

90-H

KT

91-C

NS

92-A

KL

93-B

NE

94-D

MK

95-D

RW

96-IT

M

97-O

OL

98-M

EL

99-S

YD

100-

PNH

101-

KOE

102-

TSV

103-

HBA

104-

MLE

105-

MFM

106-

IXB

107-

PPT

108-

RG

N

Aver

age

Aver

age

All A

irpor

ts4.

63

BKK – Ranking Among Airports of >40MOverall Satisfaction – Total



5.00

5.00

5.00

4.99

4.99

4.99

4.98

4.98

4.98

4.95

4.87

4.74

4.72

4.70

4.70

4.51

4.45

4.43

4.42

4.40

4.36

4.32

4.25

4.24

4.20

4.15

4.14

4.06

4.05

4.02

4.00

3.97

3.95

3.93

3.86

3.82

3.81

3.71

1-D

EL

2-IC

N

3-SI

N

4-PV

G

5-BO

M

6-PE

K

7-C

AN

8-SH

A

9-SZ

X

10-T

PE

11-H

KG

12-C

TU

13-N

RT

14-K

UL

15-K

MG

16-X

IY

17-Y

YZ

18-C

GK

19-B

KK

20-F

CO

21-S

VO

22-A

TL

23-D

XB

24-D

FW

25-D

EN

26-L

HR

27-M

UC

28-L

GW

29-S

FO

30-A

MS

31-S

YD

32-S

EA

33-B

CN

34-M

AD

35-L

AX

36-J

FK

37-C

DG

38-E

WR

Aver

age

Aver

age

All A

irpor

ts4.

29

© 2019 ACI

4.093.80

4.184.06

4.13

3.633.243.28

3.88

3.783.91

3.98

3.993.99

3.983.963.94

4.05

3.984.03

3.803.92

4.013.84

3.393.90

3.773.39

3.473.75

3.843.75

3.85

4.023.95

4.003.80

3.88


LeisureOther*

Leisure & Other









Ease of connections









Customs inspection

DMK – Airport PerformanceFocus on 2018 – Mean Scores by Rated Item

5

OverallSatisfaction

Access

Check-in

PassportControl

Security

Finding Way

AirportFacilities

AirportEnvironment

ArrivalsServices





Average4.21

Average4.21

Average4.21

Average4.21DMK - Red, Custom Panel - Orange

4.454.444.444.444.434.434.434.434.424.424.424.424.414.414.404.404.394.394.394.394.394.384.384.384.374.374.364.364.364.354.354.354.344.344.344.344.344.334.334.324.324.324.324.314.314.304.304.294.294.294.294.284.284.284.274.274.264.264.264.264.264.264.254.254.254.254.244.224.224.224.224.214.214.214.214.204.204.204.204.194.194.194.194.194.184.184.18

1.00 2.00 3.00 4.00 5.0088-YYZ




110-YQB111-VTZ





152-DXB153-VFA




174-SOU

4.184.174.174.174.164.164.164.164.164.164.154.154.144.144.144.144.134.134.134.134.134.134.124.124.124.124.124.124.124.124.114.104.104.104.104.104.094.094.094.094.094.084.084.074.074.074.064.064.064.064.054.054.054.054.054.054.054.044.044.044.034.034.034.024.024.024.024.014.014.014.004.004.004.003.993.993.993.983.983.973.973.973.963.963.953.953.95

1.00 2.00 3.00 4.00 5.00175-OSL176-LOP177-HEL178-LEI











© 2019 ACI

5.005.005.004.994.994.994.994.994.984.984.984.984.964.964.954.954.954.934.924.924.924.914.904.904.904.894.884.884.874.874.874.864.864.864.864.844.844.824.824.814.804.794.794.794.774.774.754.744.744.734.734.734.734.724.714.704.704.704.694.694.684.664.654.654.644.644.634.624.624.614.594.594.584.574.564.544.544.544.534.524.514.514.484.464.464.464.45

1.00 2.00 3.00 4.00 5.001-DEL2-ICN3-SIN









68-UPG69-AER70-ATQ

71-PWM72-CJB

73-MED74-JAI



3.953.953.953.953.943.943.943.943.943.943.933.933.933.933.933.933.923.913.913.903.903.893.893.893.893.893.883.883.873.873.873.863.863.863.863.863.853.853.853.853.823.813.813.803.773.773.773.763.763.763.753.743.743.743.723.723.713.713.703.703.693.693.683.673.673.673.673.663.633.60

3.543.533.523.50

3.453.383.373.363.343.33

3.253.203.17

3.032.72









5.00

5.00

5.00

4.99

4.99

4.99

4.99

4.99

4.98

4.98

4.98

4.98

4.96

4.96

4.95

4.95

4.95

4.93

4.92

4.92

4.92

4.91

4.90

4.90

4.90

4.89

4.88

4.88

4.87

4.87

4.87

4.86

4.86

4.86

4.86

4.84

4.84

4.82

4.82

4.81

4.80

4.79

4.79

4.79

4.77

4.77

4.75

4.74

4.74

4.73

4.73

4.73

4.72

4.71

1-D

EL

2-IC

N

3-SI

N

4-PV

G

5-H

AK

6-BO

M

7-PE

K

8-SY

X

9-C

AN

10-S

HA

11-T

SN

12-S

ZX

13-T

AO

14-H

YD

15-Y

IH

16-T

PE

17-C

KG

18-B

PN

19-D

JB

20-D

PS

21-S

HE

22-W

UH

23-P

GK

24-B

LR

25-IX

C

26-K

HN

27-H

RB

28-P

LM

29-H

KG

30-C

GQ

31-IX

E

32-L

KO

33-T

RV

34-C

OK

35-S

UB

36-H

ET

37-P

NK

38-D

TB

39-H

GH

40-N

KG

41-ID

R

42-T

NJ

43-P

KU

44-C

CU

45-A

MD

46-V

NS

47-S

JW

48-C

TU

49-C

CJ

50-H

LP

51-G

MP

52-B

BI

53-N

RT

54-P

NQ

Aver

age

DMK – Ranking Within Asia PacificOverall Satisfaction – Total



Aver

age

All A

irpor

ts4.

63

© 2019 ACI

4.70

4.70

4.70

4.69

4.68

4.65

4.65

4.64

4.63

4.62

4.61

4.59

4.57

4.54

4.53

4.52

4.51

4.51

4.43

4.42

4.42

4.41

4.39

4.38

4.38

4.34

4.32

4.28

4.26

4.26

4.22

4.21

4.17

4.16

4.16

4.14

4.13

4.10

4.09

4.09

4.04

4.03

4.01

4.00

4.00

3.94

3.94

3.93

3.90

3.76

3.74

3.70

3.60

3.37

55-K

UL

56-IN

C

57-K

MG

58-M

DC

59-S

XR

60-M

AA

61-B

DO

62-G

AU

63-G

OI

64-U

PG

65-A

TQ

66-C

JB

67-J

AI

68-B

TJ

69-K

NO

70-P

DG

71-C

NX

72-X

IY

73-C

GK

74-B

KK

75-X

NN

76-P

AT

77-C

HC

78-K

IX

79-V

TZ

80-P

EN

81-W

LG

82-B

WX

83-S

OC

84-N

TL

85-U

KB

86-A

DL

87-L

OP

88-R

EP

89-P

ER

90-H

KT

91-C

NS

92-A

KL

93-B

NE

94-D

MK

95-D

RW

96-IT

M

97-O

OL

98-M

EL

99-S

YD

100-

PNH

101-

KOE

102-

TSV

103-

HBA

104-

MLE

105-

MFM

106-

IXB

107-

PPT

108-

RG

N

Aver

age

Aver

age

All A

irpor

ts4.

63

DMK – Ranking Among Airports of 25M-40MOverall Satisfaction – Total



4.95

4.90

4.82

4.81

4.73

4.38

4.34

4.34

4.30

4.27

4.21

4.18

4.13

4.12

4.12

4.10

4.09

4.07

4.00

4.00

3.99

3.97

3.94

3.91

3.72

3.67

3.67

3.53

1-C

KG

2-BL

R

3-H

GH

4-N

KG

5-G

MP

6-KI

X

7-M

SP

8-R

UH

9-D

TW

10-Z

RH

11-B

WI

12-O

SL

13-D

UB

14-B

OS

15-B

OG

16-C

PH

17-D

MK

18-F

LL

19-D

ME

20-M

EL

21-P

HL

22-P

MI

23-A

RN

24-S

TN

25-M

AN

26-L

IS

27-O

RY

28-L

GA

Aver

age

Aver

age

All A

irpor

ts4.

13

© 2019 ACI

4.514.464.524.524.52

4.113.52

3.584.22

4.314.314.32

4.314.26

4.194.124.10

4.24

4.264.06

4.264.27

4.323.77

3.594.20

3.783.65

3.853.933.93

3.904.02

4.294.24

4.113.984.00


LeisureOther*

Leisure & Other









Ease of connections









Customs inspection

CNX – Airport PerformanceFocus on 2018 – Mean Scores by Rated Item

9

OverallSatisfaction

Access

Check-in

PassportControl

Security

Finding Way

AirportFacilities

AirportEnvironment

ArrivalsServices





Average4.21

Average4.21

Average4.21

Average4.21CNX - Red, Custom Panel - Orange

4.454.444.444.444.434.434.434.434.424.424.424.424.414.414.404.404.394.394.394.394.394.384.384.384.374.374.364.364.364.354.354.354.344.344.344.344.344.334.334.324.324.324.324.314.314.304.304.294.294.294.294.284.284.284.274.274.264.264.264.264.264.264.254.254.254.254.244.224.224.224.224.214.214.214.214.204.204.204.204.194.194.194.194.194.184.184.18

1.00 2.00 3.00 4.00 5.0088-YYZ




110-YQB111-VTZ





152-DXB153-VFA




174-SOU

4.184.174.174.174.164.164.164.164.164.164.154.154.144.144.144.144.134.134.134.134.134.134.124.124.124.124.124.124.124.124.114.104.104.104.104.104.094.094.094.094.094.084.084.074.074.074.064.064.064.064.054.054.054.054.054.054.054.044.044.044.034.034.034.024.024.024.024.014.014.014.004.004.004.003.993.993.993.983.983.973.973.973.963.963.953.953.95

1.00 2.00 3.00 4.00 5.00175-OSL176-LOP177-HEL178-LEI











© 2019 ACI

5.005.005.004.994.994.994.994.994.984.984.984.984.964.964.954.954.954.934.924.924.924.914.904.904.904.894.884.884.874.874.874.864.864.864.864.844.844.824.824.814.804.794.794.794.774.774.754.744.744.734.734.734.734.724.714.704.704.704.694.694.684.664.654.654.644.644.634.624.624.614.594.594.584.574.564.544.544.544.534.524.514.514.484.464.464.464.45

1.00 2.00 3.00 4.00 5.001-DEL2-ICN3-SIN









68-UPG69-AER70-ATQ

71-PWM72-CJB

73-MED74-JAI



3.953.953.953.953.943.943.943.943.943.943.933.933.933.933.933.933.923.913.913.903.903.893.893.893.893.893.883.883.873.873.873.863.863.863.863.863.853.853.853.853.823.813.813.803.773.773.773.763.763.763.753.743.743.743.723.723.713.713.703.703.693.693.683.673.673.673.673.663.633.60

3.543.533.523.50

3.453.383.373.363.343.33

3.253.203.17

3.032.72









5.00

5.00

5.00

4.99

4.99

4.99

4.99

4.99

4.98

4.98

4.98

4.98

4.96

4.96

4.95

4.95

4.95

4.93

4.92

4.92

4.92

4.91

4.90

4.90

4.90

4.89

4.88

4.88

4.87

4.87

4.87

4.86

4.86

4.86

4.86

4.84

4.84

4.82

4.82

4.81

4.80

4.79

4.79

4.79

4.77

4.77

4.75

4.74

4.74

4.73

4.73

4.73

4.72

4.71

1-D

EL

2-IC

N

3-SI

N

4-PV

G

5-H

AK

6-BO

M

7-PE

K

8-SY

X

9-C

AN

10-S

HA

11-T

SN

12-S

ZX

13-T

AO

14-H

YD

15-Y

IH

16-T

PE

17-C

KG

18-B

PN

19-D

JB

20-D

PS

21-S

HE

22-W

UH

23-P

GK

24-B

LR

25-IX

C

26-K

HN

27-H

RB

28-P

LM

29-H

KG

30-C

GQ

31-IX

E

32-L

KO

33-T

RV

34-C

OK

35-S

UB

36-H

ET

37-P

NK

38-D

TB

39-H

GH

40-N

KG

41-ID

R

42-T

NJ

43-P

KU

44-C

CU

45-A

MD

46-V

NS

47-S

JW

48-C

TU

49-C

CJ

50-H

LP

51-G

MP

52-B

BI

53-N

RT

54-P

NQ

Aver

age

CNX – Ranking Within Asia PacificOverall Satisfaction – Total



Aver

age

All A

irpor

ts4.

63

© 2019 ACI

4.70

4.70

4.70

4.69

4.68

4.65

4.65

4.64

4.63

4.62

4.61

4.59

4.57

4.54

4.53

4.52

4.51

4.51

4.43

4.42

4.42

4.41

4.39

4.38

4.38

4.34

4.32

4.28

4.26

4.26

4.22

4.21

4.17

4.16

4.16

4.14

4.13

4.10

4.09

4.09

4.04

4.03

4.01

4.00

4.00

3.94

3.94

3.93

3.90

3.76

3.74

3.70

3.60

3.37

55-K

UL

56-IN

C

57-K

MG

58-M

DC

59-S

XR

60-M

AA

61-B

DO

62-G

AU

63-G

OI

64-U

PG

65-A

TQ

66-C

JB

67-J

AI

68-B

TJ

69-K

NO

70-P

DG

71-C

NX

72-X

IY

73-C

GK

74-B

KK

75-X

NN

76-P

AT

77-C

HC

78-K

IX

79-V

TZ

80-P

EN

81-W

LG

82-B

WX

83-S

OC

84-N

TL

85-U

KB

86-A

DL

87-L

OP

88-R

EP

89-P

ER

90-H

KT

91-C

NS

92-A

KL

93-B

NE

94-D

MK

95-D

RW

96-IT

M

97-O

OL

98-M

EL

99-S

YD

100-

PNH

101-

KOE

102-

TSV

103-

HBA

104-

MLE

105-

MFM

106-

IXB

107-

PPT

108-

RG

N

Aver

age

Aver

age

All A

irpor

ts4.

63

CNX – Ranking Among Airports of 5M-15MOverall Satisfaction – Total



4.93

4.89

4.87

4.86

4.84

4.77

4.75

4.73

4.71

4.70

4.64

4.63

4.62

4.62

4.58

4.54

4.53

4.51

4.43

4.42

4.42

4.39

4.37

4.37

4.36

4.35

4.34

4.33

4.32

4.32

4.31

4.31

4.30

4.29

4.29

4.29

4.29

4.28

4.21

4.20

4.19

4.19

4.18

4.16

4.16

1-BP

N

2-KH

N

3-C

GQ

4-C

OK

5-H

ET

6-AM

D

7-SJ

W

8-H

LP

9-PN

Q

10-IN

C

11-A

MM

12-G

OI

13-U

PG

14-A

ER

15-M

ED

16-IN

D

17-K

NO

18-C

NX

19-J

AX

20-P

UJ

21-X

NN

22-C

HC

23-O

PO

24-S

AT

25-M

LA

26-C

MH

27-P

EN

28-C

MN

29-S

JC

30-W

LG

31-B

AH

32-P

IT

33-C

VG

34-E

SB

35-A

US

36-Y

EG

37-M

CT

38-M

KE

39-A

DL

40-K

EF

41-B

GO

42-D

UR

43-C

LE

44-B

RS

45-P

ER

Aver

age

Aver

age

All A

irpor

ts4.

16

4.15

4.14

4.13

4.13

4.12

4.12

4.11

4.10

4.09

4.07

4.07

4.05

4.04

4.03

4.03

4.03

4.01

4.01

3.99

3.98

3.98

3.97

3.95

3.95

3.94

3.90

3.89

3.88

3.88

3.87

3.85

3.81

3.80

3.77

3.76

3.75

3.74

3.74

3.71

3.70

3.69

3.52

3.50

3.37

3.34

3.25

3.17

46-C

PT

47-S

TL

48-C

NS

49-D

MM

50-R

IX

51-N

CL

52-A

LC

53-L

CA

54-K

RK

55-E

DI

56-C

NF

57-E

ZE

58-G

LA

59-N

AP

60-IT

M

61-F

UE

62-O

OL

63-G

OT

64-S

VQ

65-B

HX

66-G

DL

67-T

FS

68-F

AO

69-A

CE

70-L

YS

71-B

SL

72-L

PA

73-N

CE

74-A

EP

75-IB

Z

76-M

SY

77-T

LS

78-P

TY

79-B

LQ

80-V

LC

81-N

BO

82-M

RS

83-M

FM

84-B

UD

85-C

IA

86-T

IJ

87-L

IN

88-A

DD

89-R

GN

90-T

UN

91-O

TP

92-S

XF

Aver

age

Aver

age

All A

irpor

ts4.

16

© 2019 ACI

4.143.66

4.223.99

4.18

3.843.48

3.434.20

4.124.244.26

4.304.22

4.254.254.284.27

4.164.14

4.194.26

4.263.82

3.363.95

3.843.43

3.513.84

4.124.11

3.89

4.244.13

4.214.14

4.21


LeisureOther*

Leisure & Other









Ease of connections









Customs inspection

HKT – Airport PerformanceFocus on 2018 – Mean Scores by Rated Item

13

OverallSatisfaction

Access

Check-in

PassportControl

Security

Finding Way

AirportFacilities

AirportEnvironment

ArrivalsServices





Average4.21

Average4.21

Average4.21

Average4.21HKT - Red, Custom Panel - Orange

4.454.444.444.444.434.434.434.434.424.424.424.424.414.414.404.404.394.394.394.394.394.384.384.384.374.374.364.364.364.354.354.354.344.344.344.344.344.334.334.324.324.324.324.314.314.304.304.294.294.294.294.284.284.284.274.274.264.264.264.264.264.264.254.254.254.254.244.224.224.224.224.214.214.214.214.204.204.204.204.194.194.194.194.194.184.184.18

1.00 2.00 3.00 4.00 5.0088-YYZ




110-YQB111-VTZ





152-DXB153-VFA




174-SOU

4.184.174.174.174.164.164.164.164.164.164.154.154.144.144.144.144.134.134.134.134.134.134.124.124.124.124.124.124.124.124.114.104.104.104.104.104.094.094.094.094.094.084.084.074.074.074.064.064.064.064.054.054.054.054.054.054.054.044.044.044.034.034.034.024.024.024.024.014.014.014.004.004.004.003.993.993.993.983.983.973.973.973.963.963.953.953.95

1.00 2.00 3.00 4.00 5.00175-OSL176-LOP177-HEL178-LEI











© 2019 ACI

5.005.005.004.994.994.994.994.994.984.984.984.984.964.964.954.954.954.934.924.924.924.914.904.904.904.894.884.884.874.874.874.864.864.864.864.844.844.824.824.814.804.794.794.794.774.774.754.744.744.734.734.734.734.724.714.704.704.704.694.694.684.664.654.654.644.644.634.624.624.614.594.594.584.574.564.544.544.544.534.524.514.514.484.464.464.464.45

1.00 2.00 3.00 4.00 5.001-DEL2-ICN3-SIN









68-UPG69-AER70-ATQ

71-PWM72-CJB

73-MED74-JAI



3.953.953.953.953.943.943.943.943.943.943.933.933.933.933.933.933.923.913.913.903.903.893.893.893.893.893.883.883.873.873.873.863.863.863.863.863.853.853.853.853.823.813.813.803.773.773.773.763.763.763.753.743.743.743.723.723.713.713.703.703.693.693.683.673.673.673.673.663.633.60

3.543.533.523.50

3.453.383.373.363.343.33

3.253.203.17

3.032.72









5.00

5.00

5.00

4.99

4.99

4.99

4.99

4.99

4.98

4.98

4.98

4.98

4.96

4.96

4.95

4.95

4.95

4.93

4.92

4.92

4.92

4.91

4.90

4.90

4.90

4.89

4.88

4.88

4.87

4.87

4.87

4.86

4.86

4.86

4.86

4.84

4.84

4.82

4.82

4.81

4.80

4.79

4.79

4.79

4.77

4.77

4.75

4.74

4.74

4.73

4.73

4.73

4.72

4.71

1-D

EL

2-IC

N

3-SI

N

4-PV

G

5-H

AK

6-BO

M

7-PE

K

8-SY

X

9-C

AN

10-S

HA

11-T

SN

12-S

ZX

13-T

AO

14-H

YD

15-Y

IH

16-T

PE

17-C

KG

18-B

PN

19-D

JB

20-D

PS

21-S

HE

22-W

UH

23-P

GK

24-B

LR

25-IX

C

26-K

HN

27-H

RB

28-P

LM

29-H

KG

30-C

GQ

31-IX

E

32-L

KO

33-T

RV

34-C

OK

35-S

UB

36-H

ET

37-P

NK

38-D

TB

39-H

GH

40-N

KG

41-ID

R

42-T

NJ

43-P

KU

44-C

CU

45-A

MD

46-V

NS

47-S

JW

48-C

TU

49-C

CJ

50-H

LP

51-G

MP

52-B

BI

53-N

RT

54-P

NQ

Aver

age

HKT – Ranking Within Asia PacificOverall Satisfaction – Total



Aver

age

All A

irpor

ts4.

63

© 2019 ACI

4.70

4.70

4.70

4.69

4.68

4.65

4.65

4.64

4.63

4.62

4.61

4.59

4.57

4.54

4.53

4.52

4.51

4.51

4.43

4.42

4.42

4.41

4.39

4.38

4.38

4.34

4.32

4.28

4.26

4.26

4.22

4.21

4.17

4.16

4.16

4.14

4.13

4.10

4.09

4.09

4.04

4.03

4.01

4.00

4.00

3.94

3.94

3.93

3.90

3.76

3.74

3.70

3.60

3.37

55-K

UL

56-IN

C

57-K

MG

58-M

DC

59-S

XR

60-M

AA

61-B

DO

62-G

AU

63-G

OI

64-U

PG

65-A

TQ

66-C

JB

67-J

AI

68-B

TJ

69-K

NO

70-P

DG

71-C

NX

72-X

IY

73-C

GK

74-B

KK

75-X

NN

76-P

AT

77-C

HC

78-K

IX

79-V

TZ

80-P

EN

81-W

LG

82-B

WX

83-S

OC

84-N

TL

85-U

KB

86-A

DL

87-L

OP

88-R

EP

89-P

ER

90-H

KT

91-C

NS

92-A

KL

93-B

NE

94-D

MK

95-D

RW

96-IT

M

97-O

OL

98-M

EL

99-S

YD

100-

PNH

101-

KOE

102-

TSV

103-

HBA

104-

MLE

105-

MFM

106-

IXB

107-

PPT

108-

RG

N

Aver

age

Aver

age

All A

irpor

ts4.

63

HKT – Ranking Among Airports of 15M-25MOverall Satisfaction – Total



4.99

4.99

4.98

4.96

4.96

4.92

4.92

4.91

4.88

4.86

4.79

4.65

4.54

4.48

4.46

4.46

4.34

4.19

4.17

4.16

4.14

4.14

4.13

4.12

4.10

4.10

4.10

4.09

4.09

4.05

3.95

3.95

3.94

3.94

3.86

3.85

3.85

3.74

3.67

3.36

1-H

AK

2-SY

X

3-TS

N

4-TA

O

5-H

YD

6-D

PS

7-SH

E

8-W

UH

9-H

RB

10-S

UB

11-C

CU

12-M

AA

13-T

HR

14-A

UH

15-D

AL

16-C

UN

17-T

PA

18-L

ED

19-H

EL

20-S

LC

21-H

KT

22-T

LV

23-A

TH

24-Y

UL

25-A

KL

26-P

RG

27-S

AN

28-B

NE

29-V

IE

30-A

GP

31-G

IG

32-B

RU

33-J

NB

34-W

AW

35-D

US

36-H

AM

37-G

VA

38-S

CL

39-M

XP

40-T

XL

Aver

age

Aver

age

All A

irpor

ts4.

23

© 2019 ACI

bkk – airport performance · shopping facilities. vfm: shopping facilities. internet / wi-fi....

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