BizOps Done Right!Breaking DevOps Silos

to Deliver Great User Experiences

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klaus-enzenhofer

@kenzenhofer

Andreas GrabnerKlaus Enzenhofer

Director Technology Strategist, Dynatrace

grabnerandi

@grabnerandi

DevOps Activist, Dynatrace

BizOps Done Right!Breaking DevOps Silos

to Deliver Great User Experiences

Driving Factors for DevOps Adoption?

https://puppet.com/resources/whitepaper/2017-state-devops-report/http://www.gartner.com/binaries/content/assets/events/keywords/infrastructure-operations-management/iome5/gartner-predicts-for-it-infrastructure-and-operations.pdf

• Speed to Market

• Operational Efficiency

• Lowering Costs

• Better Quality

• Employee Retention *

• Technology Disruption

* Employees are twice as likely to recommend their employer to others

Dev Perf/Test Ops Biz

Faster Innovation – Continuous Delivery Pipelines

Faster Acting on BizDevOps Feedback

Unit Perf

Cont. Perf

New Deploy

New Capability

CI CD Remove/Promote

Triage/Optimize

Update Tests

Innovate/Design

Lower Costs

Happy Users

The 10,000 Foot View of Biz(DevOps)

High Performers vs Low Performers: Speed Gap Closing but Quality Gap Increasing

https://puppet.com/resources/whitepaper/2017-state-devops-report/

BizDevOps Adoption Challenges

Technical Complexity DevOps promotes choice:“the best stack for your problem”

Bad Data & Code Quality DevOps today mainly driven by Biz “faster to market” but not “quality to market”

Data & Department Silos DevOps promotes small & agile: “2 Pizza Teams”, “Services”, “Containers”

IDG Research: April 2017 - http://www.computerwoche.de/a/digitale-kundenbeziehung-keine-halben-sachen,3330524,2

https://www.dynatrace.com/blog/devops-adoption-challenges-from-around-the-world/

The reason why:Different Perspective from Biz and DevOps

Biz View: Airline – Platinum Member Traveling

Book Flight

Check-In

Stop in Lounge

Inflights

Max Platinum

Going on a Trip

Team Stack Individual Pipe Cycle Time Monitoring

Geo Service Team Weekly

Product Service Team

Every Sprint

Cart Service Team Daily

Check-In Service Team

On-Demand

Mobile App Team Monthly

Dev View: Airline – Platinum Member Traveling

Team Individual Pipe

Payment Service A

Check in Service B

Passport Service C

Baggage Service D

Check in Service X

ISSUE! Max Platinum Can Not Check In!

Solution: Build Monitoring into BizDevOps Strategy

Every user, every app, everywhere. AI powered, full stack, automated

Full lifecycle - development, test, and production

confidential

Biz(DevOps): Automated Problem, Impact and Root Cause Detection

confidential

(BizDev)Ops: Automatic Problem, Anomaly and Root Cause Detection

confidential

(Biz)Dev(Ops): Executing Fact-based Remediation Actions

#1: Compare w prev. Timeframe / Release

#2: Actionable Diff-View for Devs

Team Individual Pipe Stack

Geo Service Team

Product Service Team

Cart Service Team

Check-In Service Team

Mobile App Team

Challenge Technical Complexity:

One Agent

Full Stack

Solved

Challenge Bad Quality:

Dev Perf/Test Ops Biz

Shift-Left Performance: Break Pipeline Earlier

Auto-Healing: Recover Faster in Ops

Solved

Challenge Data Silos: Solved

OpsDev

Biz

klaus-enzenhofer

@kenzenhofer

Andreas GrabnerKlaus Enzenhofer

Director Technology Strategist, Dynatrace

grabnerandi

@grabnerandi

DevOps Activist, Dynatrace

Questions?

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