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Business Objects BI Server Installation

Guide - Windows

Business Objects BI Server

Windows


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Patents Business Objects owns the following U.S. patents, which may cover products that are offered

and sold by Business Objects: 5,555,403, 6,247,008 B1, 6,578,027 B2, 6,490,593 and

6,289,352.

Trademarks Business Objects, the Business Objects logo, Crystal Reports, and Crystal Enterprise are

trademarks or registered trademarks of Business Objects SA or its affiliated companies in theUnited States and other countries. All other names mentioned herein may be trademarks of

their respective owners.

Copyright Copyright 2006 Business Objects. All rights reserved.

Third-party

contributors

Business Objects products in this release may contain redistributions of software licensed

from third-party contributors. Some of these individual components may also be available

under alternative licenses. A partial listing of third-party contributors that have requested or

permitted acknowledgments, as well as required notices, can be found at:

http://www.businessobjects.com/thirdparty


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Business Objects BI Server Installation Guide 3

Contents

Chapter 1 Introduction to Business Objects BI Server 5

What is Business Objects BI Server? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Who is Business Objects BI Server for? . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

About this help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Who should read this help? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

BusinessObjects Enterprise documentation . . . . . . . . . . . . . . . . . . . . . 7Business Objects and Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Business Objects information resources . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 2 Installing Business Objects BI Server on Windows 9

Installation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Additional documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Optional configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Installation Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Full stand-alone installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Silent installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Testing your installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Troubleshooting common Business Objects BI Server problems . . . . . . . 26

Chapter 3 Business Objects BI Server Product Information 27

Business Objects BI Server and BusinessObjects Enterprise . . . . . . . . . . 28

Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Business Objects BI Server components . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Appendix A Business Objects Information Resources 33

Documentation and information services . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34


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Contents

4 Business Objects BI Server Installation Guide

Whats in the documentation set? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Where is the documentation? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Send us your feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Customer support, consulting and training . . . . . . . . . . . . . . . . . . . . . . . . . 35

How can we support you? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Looking for the best deployment solution for your company? . . . . . . . . 36

Looking for training options? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Useful addresses at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Index 39


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c h a p t

e r

Introduction to Business

Objects BI Server


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Introduction to Business Objects BI Server

What is Business Objects BI Server?1

What is Business Objects BI Server?

Business Objects BI Server is an intuitive and easy to use tool for creating

and analyzing business intelligence data over the web. It is built onBusinessObjects Enterprise technology and includes the ability to create and

publish Web Intelligence documents. Web Intelligence delivers a unique,

single web environment for both querying and analyzing information.

Business Objects BI Server also includes a report publisher and a web portal

interface that is used to view reports.

Business Objects BI Server may be installed on a single machine for end

users to access, view, and interact with Web Intelligence and Crystal Reports

documents. It allows you to store documents in a central database for security

and data integrity. Users then access the documents through a web portal.

With Business Objects BI Server, you can set up security to control which endusers can access specific folders and documents. You can also specify the

rights for users or groups such as who can schedule and publish documents.

Who is Business Objects BI Server for?

Business Objects BI Server is ideal for organizations that need to deliver Web

Intelligence and Crystal Reports documents over the web to smaller

audiences. It does not require that you deal with multiple servers and

complicated configurations. Everything is installed on a single server for quick

installation and setup.The quick setup allows you to start using the software to increase your

document development productivity and data security almost immediately.

About this help

This help provides you with information and procedures for installing

Business Objects BI Server. This help also includes instructions for the

different installation modes available.

Who should read this help?

This help is intended for the system administrator or IT professional who

needs to install Business Objects BI Server. Familiarity with your overall

network environment, port usage, your database environment, and your web


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Business Objects and Linux 1

server software is especially beneficial. For more information about the

product, consult the Business Objects BI Server Getting Started Guide

located in the docs directory of your product distribution.

For more information about InfoView and other BusinessObjects Enterprise

products, consult the BusinessObjects Enterprise InfoView Users Guide, the

BusinessObjects Enterprise Administrators Guide, and the BusinessObjects

Enterprise Installation Guide. Online versions of these guides are included in

the Document Roadmap found in the docs directory of your product

distribution.

BusinessObjects Enterprise documentation

Business Objects BI Server is built on the BusinessObjects Enterprise

framework. Therefore, you can refer to the BusinessObjects Enterprise

guides for more information on Business Objects BI Server features. Whileyou are referring to the BusinessObjects Enterprise guides, you may

encounter some information that does not apply to Business Objects BI

Server. To help you differentiate between the information that applies to

Business Objects BI Server and the information that does not, review the

Document Roadmap found in the docs directory of your product distribution.

Business Objects and Linux

Business Objects BI Server is supported on Windows and Linux. For more

information about Business Objects products on Linux, go to http://www.businessobjects.com/linux/

Business Objects information resources

For more information and assistance, seeAppendix A: Business Objects

Information Resources. This appendix describes the Business Objects

documentation, customer support, training, and consulting services, with links

to online resources.
http://www.businessobjects.com/linux/http://www.businessobjects.com/linux/http://www.businessobjects.com/linux/


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Business Objects information resources1


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c h a p t

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Business Objects BI Server Installation Guide

Installing Business Objects

BI Server on Windows


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Installing Business Objects BI Server on Windows

Installation overview2


Installation overview

Business Objects BI Server is a server-side installation. This means that you

install it on one central server rather than on each users machine. Users thenaccess Business Objects BI Server from their individual machines through the

web portal interface, known as InfoView.

Note: Business Objects BI Server comes with Crystal Xcelsius capabilities.

To enable these Crystal Xcelsius features, download Xcelsius Connectivity

from the Add-ons/Xcelsius Connectivity/ directory of your product

distribution.

Additional documentation

After installing Business Objects BI Server, refer to the Business Objects BIServer Getting Started Guide included in the docs directory of your product

distribution for information on how to use the various features available in

Business Objects BI Server.

If you are looking for further information about installation, or administration,

consult the following guides available from the Business Objects Customer

Support web site at: http://support.businessobjects.com/documentation/

BusinessObjects Enterprise XI R2 Installation Guide for Windows

BusinessObjects Enterprise XI R2 Administrators Guide

BusinessObjects Enterprise XI R2 Administrators Reference Guide

Business Objects BI Server Document Roadmap

The Business Objects BI Server Document Roadmap is designed to help

you differentiate between the information in the BusinessObjects

Enterprise guides that applies to Business Objects BI Server and the

information that does not apply. It references relevant BusinessObjects

Enterprise guides and lets you see at a glance what information is

available, and from where. You can access the Business Objects BI

Server Document Roadmap guide from the docs directory of your

product distribution.

Before you begin

Review the System requirements section below before you begin installing

Business Objects BI Server. The Optional configuration section is not

required to successfully install Business Objects BI Server. The remainder of

this guide covers the following topics:
http://support.businessobjects.com/documentation/http://support.businessobjects.com/documentation/


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Before you begin 2


Full stand-alone installation on page 14

Silent installation on page 20

Testing your installation on page 24

Troubleshooting common Business Objects BI Server problems onpage 26

System requirements

Generally, the following components must be installed and configured

correctly on the server before you install Business Objects BI Server:

Windows operating system

Internet Explorer or Firefox

Web server software

For a detailed list of tested environments, consult the Platforms.txtfile

included with your product distribution. This file includes specific version and

Service Pack requirements for web servers, web browsers, web application

servers, databases, and operating systems.

For additional important information that may pertain to your deployment, it is

also strongly recommended that you consult the Release Notes included with

your product distribution (release.pdf, release.htm, orrelease.rtf).

Optional configuration

The tasks outlined in this section are not required for you to successfullyinstall Business Objects BI Server. Depending on how you decide to

configure your Business Objects BI Server environment, you may or may not

want to perform them.

If you want to perform a basic installation, go directly to Full stand-alone

installation on page 14.

About the CMS database

Business Objects BI Server requires a database to store information about

the system and its users. This database is known as the Central Management

Server (CMS) database. The CMS database stores information about theBusiness Objects BI Server system. Other components of Business Objects

BI Server can access this information as required.

The CMS stores information about the following:

Security


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Before you begin2


The CMS database stores information about the users created for the

system and the rights that the users have been granted. The CMS

enforces these rights.

Objects

Files published to Business Objects BI Server are known as objects, and

include such file types as Web Intelligence and Crystal reports. The CMS

database stores information about the location of these objects in the

Business Objects BI Server system. It also maintains the hierarchy of

folders, categories, and inboxes that the objects are organized into.

Servers

The CMS database stores a list of status for various servers that are part

of Business Objects BI Server. Other Business Objects BI Server

components can access the database to get information about the

availability of services required to perform tasks in the system.

For detailed information about each server, see the BusinessObjects

Enterprise Administrators Guide.

Setting up the CMS database

If you want to configure a database separately from the Business Objects BI

Server installation, read this section. If you do not want to configure a

database separately, skip this section and go to Full stand-alone installation

on page 14. If you do not configure a database separately, the Business

Objects BI Server installation process will automatically install the MySQL

database and walk you through its setup for Business Objects BI Server.

MySQL is a client/server data engine that provides local data storage and is

compatible with Microsoft SQL Server. If you already have MySQL or SQL

Server installed, the New installation option of the installation program

creates the CMS database using your existing database engine.

You can migrate this initial CMS database to another supported database

server later. For details, see Configuring the intelligence tier in chapter four of

the BusinessObjects Enterprise Administrators Guide.

Before installing Business Objects BI Server atop an existing installation of

MySQL or Microsoft SQL Server, you must first create the database instance.

You also need to complete several preparatory steps.

Note: Ensure that your database server is set up to use Unicode character

encoding (such as UTF-8). Consult your database documentation to

determine the settings required for a Unicode configuration. For database

servers such as Oracle and Sybase, during installation you need to configure


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Before you begin 2


the server to use Unicode encoding for the character data types. For other

databases, such as DB2, you can create the CMS database with Unicode

settings on your existing database server.

To set up a database account for Business Objects BI Server1. Determine whether the CMS should use Windows NT or SQL Server

authentication when connecting to your local database installation.

2. Using your usual administrative tools, create or select a user account that

provides Business Objects BI Server with the appropriate privileges to

your database server:

If you want the CMS to connect to its database using Windows NTauthentication, ensure that the Windows NT user account that you

assign to the CMS belongs to the System Administrators role in your

SQL Server installation.

In this scenario, the Windows NT user account that you assign to theCMS is not actually used to create the system database during the

installation process. Instead, your own Windows NT administrative

account is used to create the database, so verify that your Windows

NT account also belongs to the System Administrators role in your

SQL Server installation.

If you want the CMS to connect to its database using SQL Serverauthentication, the login that you assign to the CMS must belong to

the Database Creators role in your SQL Server installation.

In this scenario, the SQL Server credentials that you assign to the

CMS are also used to create the database and its tables.3. Verify that you can log on to SQL Server and carry out administrative

tasks using the account you set up for use by the CMS.

Installing on a non-system drive

If you want to install Business Objects BI Server onto a drive other than the

default C:\ drive, read this section.

You can install Business Objects BI Server on any drive on your machine. The

Setup program installs Business Objects BI Server files only on the drive that

you specify.

There is one exception to this rule. If you previously installed another Business

Objects product, such as Crystal Reports, the Business Objects BI Server

Setup program automatically uses the existing common directory for any

shared Business Objects product files that it adds. If this common directory is

on the system drive (that is, the drive containing your operating system files),

Business Objects BI Server automatically installs its shared files there.


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Installation Options2


To install several Business Objects products on a non-system drive, install

Business Objects BI Server first. All Business Objects products that you install

subsequently will use this same non-system drive for their shared files.

Note: If MySQL or Microsoft SQL Server is already installed on the local

machine, you must first set up an account for the CMS. For detailed

information about each server, see the BusinessObjects Enterprise

Administrators Guide.

Installation Options

You can choose between these installation types when you are installing

Business Objects BI Server:

Full stand-alone installation on page 14

Silent installation on page 20

Full stand-alone installation

When you perform this default installation, all the client and server

components are installed on the local machine. A MySQL database for the

Central Management Server (CMS) is automatically created. Default user and

group accounts are created, and sample reports are published to the system.

When the installation is complete, the server components are started as

services on the local machine.

To install all components1. Unless Autorun is enabled for your CD-ROM drive, run setup.exe from

the root folder of your product distribution.

When you start the installation, the Microsoft Windows Installer may need

to be installed or upgraded on the local machine. If so, the Wise

Installation Wizard performs the necessary modifications and prompts

you when finished. Click Yes to restart the machine and resume the

installation automatically.

2. In the Welcome dialog box, click Next.

3. In the License Agreement dialog box, click I accept the License

Agreement, and then click Next.

The Select Client or Server Installation dialog box appears.

4. Choose Perform Server Installation, and then click Next.

The Perform Server Installation option ensures that all required Business

Objects BI Server components are installed.


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Installation Options 2


The Perform Client Installation option that also appears here only installs

client tools onto a machine. This installation can be used to administer

your Business Objects BI Server environment remotely. For detailed

information about this type of installation, see the Client Tools Installation

section in chapter three of the BusinessObjects Enterprise InstallationGuide.

5. Fill out the Full Name and Organization fields.

6. Enter your product keycode in the Product Keycode field, and click

Next.

7. In the Directory Selection dialog box. Select a location and click Next.

8. If you chose to install to the default location (C:\Program

Files\Business Objects\), go to step 9. If you chose to install on a

drive other than the default location, the Setup program asks you to

select a drive for the installation of shared files. These common files are

also used by Business Objects products such as Crystal Reports.

Note: To install several Business Objects products on the same machine

without installing files on the default system drive, first install Business

Objects BI Server. When you subsequently install other Business Objects


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software such as Crystal Reports, it will use the common file directory

created by Business Objects BI Server. Otherwise, the Setup program

proceeds directly to the Install Type dialog box.

9. Click New.

10. Choose the type of database server you want to install:

If you want to install the MySQL database as your CMS database,click Install MySQL database server, and then click Next. This is

the recommended installation.

If you want to use another database for the CMS, such as Oracle orSybase, click Use an existing database server, and then click Next.

For information and instructions on how to use an existing database

server, refer to the BusinessObjects Enterprise Installation Guide.

This information can be found in the chapter called Installing

BusinessObjects Enterprise on Windows under the section New

installation.


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11. If you chose to install MySQL, specify the configuration for MySQL

Database Server.

a. Enter the port number.

b. Enter and confirm the password that will be used by MySQLs root

user account.

c. Accept the default user name to access the CMS database or enter a

new user name to override the default name.

d. Enter and confirm the password that will be used to access the CMS

database, and then click Next.

Note: The setup program will configure the CMS to connect to its system

database using the account and the password you create here.


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12. Choose a Web Component Adapter (WCA).

If you want to use the Java WCA only and use your own Javaapplication server:

a. Select Java application server.

b. Click Use preinstalled Java application server.

c. Deselect the IIS ASP.NET check box, and then click Next.

If you want to use the Java WCA only and have the installation installTomcat:

a. Select Java application server.

b. Click the Install Tomcat application serverbutton.

c. Deselect IIS ASP.NET, and then click Next.

If you want to use the IIS WCA only:

a. Deselect the Java application servercheck box.

b. Select IIS ASP.NET, and then click Next.

c. Accept the default or select the web site on which to deploy the

WAR file.

If you have published other web sites than the default web site

with IIS, you can select it here.

If you want to use both the Java and IIS WCA:

a. Make sure both Java application serverand IIS ASP.NET are

selected.


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b. Accept the default or select the web site on which to deploy the

WAR file.

If you have published other web sites than the default web site

with IIS, you can select it here.

c. Select eitherUse preinstalled Java application serveror

Install Tomcat application server, and then click Next.

13. Configure Tomcat if you chose to install it.; otherwise, skip this step.

Accept the defaults or change the default location for the Tomcat

installation and/or the following ports, and then click Next.

The Connection port

The Shutdown port

The Redirect port

14. When you reach the Start Installation dialog box, click Next.

The installation of files begins immediately. During the installation

process, you may be prompted to restart the local machine. When the

installation program has finished copying files, you are given the

opportunity to register your product.

15. When you reach the final setup dialog box, clearLaunch

BusinessObjects Administration Console unless you want to publishyour own reports to Business Objects BI Server immediately.

Tip: Sample reports are installed by default, so you can verify your

installation and learn your way around Business Objects BI Server.

16. Click Finish.


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After completing the full stand-alone installation, go to section Testing

your installation on page 24.

Silent installationA silent installation is one that you run from the command line to install

Business Objects BI Server on any machine in your system. When you run a

silent installation, you can:

Specify all the parameters to be used for the install at the same time onthe command line, rather than several at a time on each of the different

install screens.

Specify other options that control the prompt level you want for the install.

The silent install is run from the command line. The command includes a

series of parameters that provide information for installation settings and

directory paths. You can also specify options that control the level of prompts

during an install.

The silent installation is particularly useful when you need to perform multiple

installations or you do not want to interrupt people who are working on

machines in your system. You can also use the silent installation command in

your own scripts. For example, if your organization uses scripts to install

software on machines, you can add the silent Business Objects BI Server

installation command to your scripts.The silent installation command consists

of the command setup.exe, followed by the install destination, and a

number of parameters that provide information about the installation.

The following example installs Business Objects BI Server with the CMS andTomcat and MySQL onto the machine with no user interface and no prompt

and the end of the installation.:

setup.exe CLIENTLANGUAGE=EN INSTALLLEVEL=6INSTALLDIR=c:\Program Files\My Preferred_LocationREBOOT=ReallySuppress PIDKEY=A1234-ABCD123-12345A6DATABASEPWD_MYSQL =rpassword DATABASEUID=saDATABASEPWD=mypassword /qn

The example uses the most common parameters. You can choose any

number of valid parameters, but it is good practice to keep the silent

installation as simple as possible.


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The following table lists the most common parameters used in a silent

installation. To use a parameter, place it on the command line after the

setup.exe command and the path for the installation files.

Installation parameter UseCLIENTLANGUAGE Use this to specify the language version code

for the install.

For English, enterEN

For French, enterFR

For German, enterDE

For Spanish, enterES

For Japanese enterJP

For Simplified Chinese, enterCHS

For Traditional Chinese, enterCHT

For Korean, enterKO

For Dutch, enterNL

For Swedish, enterSV

For Italian, enterIT

For Portuguese, enterPTNote: If you dont enter this parameter, theregular language selection screen will appearat the beginning of your install, even if you

specified the parameters for a no promptinstallation.

INSTALLLEVEL Determines which Business Objects BI Servercomponents are installed.

6 specifies all components will beinstalled.

5 specifies all components will beinstalled except MySQL.

4 specifies all components will beinstalled except MySQL, CMS and

Tomcat. 3 specifies all components exceptMySQL, CMS, Tomcat and the SDKs willbe installed.

If you dont specify this parameter, the defaultlevel of5 is used.


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INSTALLDIR=filepath Use this parameter to specify the machineand directory where you want to install the

new Business Objects BI Server components.Replace filepath with the full path for theinstallation directory. For example,C:\Program Files\Business Objects

PIDKEY=00000-0000000-0000000-0000

Specifies your product activation keycode.

DATABASEUID=myusername Use this parameter to pass the userid for thedatabase.

Note: For trusted authentication thisparameter is not required, useDATABASEAUTHENTICATION=trusted

DATABASEPWD_MYSQLROOT Use this parameter to specify the MySQL rootpassword.

DATABASEPWD=mypassword Use this parameter to specify theadministrator password for the database youllbe using for Business Objects BI Server.

Note: For trusted authentication, thisparameter is not required, useDATABASEAUTHENTICATION=trusted

DATABASEDRIVER Use this parameter to identify the type ofdatabase for the CMS.

For Oracle, enterOracleDatabaseSubsystem

For DB2, enterDB2DatabaseSubsystem

For Sybase, enterSYBASEDatabaseSubsystem

For ODBC SQL, enterODBCDatabaseSubsystem

For Remote MySQL, enterMySqlDatabaseSubsystem

DATABASEDSN=

Use this parameter to specify the ODBC DSN

for the SQL CMS database.

DATABASEPORT Use this parameter to specify the port used forMySQL Server. Defaults to port 3306 if it isnot specified.

Installation parameter Use


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DATABASEDB Use this parameter to specify the name of theCMS database. This database name defaults

to BOE115 if this parameter is not specified.REINITILIZE_CMS_DB=1 Use this parameter to reset an existing

database.

ENABLEAUDITING=1 Use this parameter to configure Auditor duringyour install.

DATABASEDB_AUDIT Use this parameter to change the name of theMySQL audit database, otherwise, the defaultname ofBOE115_Audit will be used.

DATABASEDSN_AUDIT=

Use this parameter to specify the ODBC DSNfor the SQL Audit database.

DATABASEUID_AUDIT Use this parameter to pass the userid for thedatabase for Auditor.

Note: For trusted authentication thisparameter is not required, useDATABASEAUTHENTICATION=trusted

DATABSEPWD_AUDIT Use this parameter to specify theadministrator password for the database youllbe using for Business Objects BI Server.

For trusted authentication, this parameter isnot required, useDATABASEAUTHENTICATION=trusted

DATABASEPORT_AUDIT Use this parameter to specify the port forMySQL Auditor.

Note: Use only for MySQL.

REBOOT=ReallySuppress Use this option to prevent the user from being

prompted to reboot the machine during the

install process.

TOMCAT_SHUTDOWN_PORT Use this option to specify a different shutdown

port. If this option is not specified, port 8005

will be used.

TOMCAT_REDIRECT_PORT Use this option to specify a different redirect

port. If this option is not specified, port 8443will be used.

TOMCAT_CONNECTION_PORT Use this option to specify a different

connection port. If this option is not specified,

port 8080 will be used.



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Testing your installation2


Note:

The silent installation is not available from the Business Objects BIServer Setup program and is intended only for experienced

administrators of Business Objects BI Server.

Silent installations are not recommended for upgrades.

Testing your installation

To test your installation, open your web browser and enter one of the

following paths depending on your installation type.

.NEThttp://webserver/businessobjects/enterprise115/

Here, the term webserver represents the name of the local machine.

Java

http://webserver:portnumber/businessobjects/enterprise115/

desktoplaunch

TOMCATDIR Use this to change the default directory where

Tomcat is installed.

If you dont specify this parameter, Tomcat willbe installed in the directory TOMCAT under

the default directory for Business Objects BI

Server.

/qn+ Use this option so the user is only prompted

when the installation is complete.

Note: You must also enter the

CLIENTLANGUAGE parameter as part of your

silent install string or the language selection

screen will appear at the beginning of your

install./qn Use this option so the user is not prompted

during the install, or when the install is

complete.

Note: You must also enter the

CLIENTLANGUAGE parameter as part of your

silent install string or the language selection

screen will appear at the beginning of your

install.



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Testing your installation 2


Here, the term webserver represents the name of the local machine, and

portnumber represents the connection port you specified during the

installation process.

The log on page for InfoView should appear. If you cannot access Business

Objects BI Server, start the Central Configuration Manager (CCM) from the

BusinessObjects program group. Ensure that all of the servers listed are both

started and enabled.

To ensure that all servers are started

1. Go to Start > Programs > Business Objects > Business Objects BI

Server> Central Configuration Manager.

In the Central Configuration Manager, you will see a list of all the servers

belonging to Business Objects BI Server.

2. Ensure that all the servers in the list have a status of Running. All started

servers also have an icon of a server with a green arrow to their left. Ifthere are any servers that have a status of Stopped, they must be started

before you can access Business Objects BI Server.

3. To start a server, right-click the server name and select Start from the

submenu.

Tip: Alternatively you can select the server name and click the Start icon

on the main toolbar.

To ensure that all servers are enabled

1. When all servers are started, you must ensure that they are also enabled.

To do this, click the Enable/Disable Servers icon.The Log On dialog box appears.

2. Enter your Business Objects BI Server logon information.

a. In the System field, type the machine name.

b. In the User Name and Password fields, enter your logon credentials.

c. From the Authentication list, select the appropriate authentication

type.

3. Click Connect.

You will be logged on to the Business Objects BI Server system.

4. In the Enable/Disable Servers under machine dialog

box, ensure that to the left of all servers there is an icon of a server with a

green arrow. This indicates that the servers are enabled. If there is an

icon of a server with a do not enter symbol to the left of any of the

servers, this indicates that the server is disabled.


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Troubleshooting common Business Objects BI Server problems2


Note: represents the name of the machine on which

Business Objects BI Server is installed.

5. If any of the servers are disabled, select the check box to the left of the

server and click OK.

Now when you open the Enable/Disable Servers under

machine dialog box, all the servers are enabled.

Troubleshooting commonBusiness ObjectsBI Serverproblems

The following table documents some of the more common problems you may

have after you install Business Objects BI Server.

Problem Possible cause of problem

You installed Business Objects BI

Server and were able to logon to

the Central Management Console

with no problems but get the

following message when you try

to log on to InfoView:

Your license key is invalid or hasexpired. If you received atemporary license key by

purchasing anotherBusinessObjects product, youmust register Business ObjectsBI Server to receive yourpermanent license key.

Your evaluation period may have ended

or you have entered an invalid license

key for your product. Consult your Sales

representative for a permanent license

key or enter the correct license key in the

Central Management Console. For

further details on entering a license key

see the BusinessObjects Enterprise

Administrators Guide.

A user attempts to log on with a

valid user name and password

but is denied access.

All concurrent licenses may be in use.

Retry in a few minutes. The user will be

allowed access when either another user

logs off or their inactive session expires.

During the install, you specify that

you want to use an existing

database. When you enter the

database type, you get an error

that your database environment

variable is not set.

Your database client is either not

installed, or not accessible to the user.

Exit the installation and then contact your

system administrator for details on how to

set this correctly on your system. After

you have set this up, begin your

installation again.


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c h a p t

e r

Business Objects BI Server Installation Guide


Product Information


28/40

Business Objects BI Server Product Information

Business Objects BI Server and BusinessObjects Enterprise3


Business Objects BI Server andBusinessObjects Enterprise

Business Objects BI Server is built on the BusinessObjects Enterprise

framework. This section contains information about the following topics:

Licensing on page 28

Business Objects BI Server components on page 29

Licensing

When you purchase Business Objects BI Server, your package includes the

following services:

Five concurrent access licenses for end user report viewing via the web

One year of technical support and maintenance

Note: For complete details on licensing terms and conditions, consult the

End User License Agreement (license.pdf) located in the /docs/en

directory of your program installation.

InfoView

InfoView has five concurrent access licenses (CAL). These licenses accept a

maximum of five concurrent logons per package purchased. This means that

five people can simultaneously connect to the Business Objects BI Server

system for report viewing.

If you require more than five simultaneous connections, you may purchase

additional Business Objects BI Server packages. These additional packages

may be used within a single deployment. The maximum deployment size for a

single system is 20 concurrent users.

If you receive a License Key Error message such as An unknown error has

occurred in the license key system. Please confirm that you have not

exceeded the maximum number of licenses for this product", this means you

have reached the maximum number of 20 allowed licenses on a single

system.

Server Licenses

Each Business Objects BI Server system may be installed on a single server

machine with a maximum of four processors.

For complete details on licensing terms and conditions, please consult the

End User License Agreement (license.pdf) located in the /docs/en/

directory of your program installation.


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Business Objects BI Server components 3


Business Objects BI Server components

This section provides a brief overview of the Business Objects BI Server

components with details about where to find more information about them.Business Objects BI Server includes the following components:

InfoView web portal interface

InfoView is a web application that provides a window to Web Intelligence

documents and Crystal reports published to Business Objects BI Server.

InfoView allows you to view, schedule, export, and save Web Intelligence

documents and Crystal reports.

For more information, see the BusinessObjects Enterprise InfoView

Users Guide.

Central Configuration Manager

The Central Configuration Manager (CCM) is a server-management tool

that allows you to configure each of your Business Objects BI Server

components. This tool allows you to start, stop, enable, and disable

servers, and it allows you to view and to configure advanced server

settings. For more information, see Administering BusinessObjects

Enterprise in the BusinessObjects Enterprise Administrators Guide.

Central Management Console

The Central Management Console (CMC) is a web application that

provides a way to manage the Business Objects BI Server environment.

It can be used to manage users, content, and servers. You can also use

the CMC to stop, enable, and configure servers.

For more information, see Administering BusinessObjects Enterprise in

the BusinessObjects Enterprise Administrators Guide.

Universe Designer

Universes are created by a universe designer using Designer. Business

Objects Designer is a software tool that allows you to create universes for

Web Intelligence users.

For more information, see the Designers Guide available from the

Business Objects Customer Support web site at: http://

support.businessobjects.com/documentation/.

Scheduling

You can run Web Intelligence documents and Crystal reports

automatically at set times such as daily, weekly, hourly, or on any

predefined business calendar. The report that is created is saved by the

system and can be viewed by users at any time.
http://support.businessobjects.com/documentationhttp://support.businessobjects.com/documentationhttp://support.businessobjects.com/documentationhttp://support.businessobjects.com/documentation


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Business Objects BI Server components3


For more information, see BusinessObjects Enterprise Security Concepts

in the BusinessObjects Enterprise Administrators Guide.

Security

Business Objects BI Server allows you to set security so that you canavoid unauthorized access to the system. It contains its own Enterprise

authentication method and also supports third-party Windows NT, LDAP,

and Active Directory authentication.

For details about security, see BusinessObjects Enterprise Security

Concepts in the BusinessObjects Enterprise Administrators Guide.

Viewers

Report Viewers display Web Intelligence documents and Crystal reports

pages in users web browsers. There are different Report Viewers

available.

For more information, see Report Viewers in the BusinessObjectsEnterprise Administrators Guide.

Import Wizard

The Import Wizard is a locally installed tool that allows administrators to

import users, groups, folders, and reports from an existing

BusinessObjects Enterprise, Crystal Enterprise, or Crystal Info

implementation to Business Objects BI Server.

For more information, see Importing Objects to BusinessObjects


Publishing Wizard

The Publishing Wizard is a locally installed tool that allows administrators

and users to add Crystal reports to Business Objects BI Server.

For more information, see Publishing Objects to BusinessObjects


Repository Migration Wizard

The Repository Migration Wizard is a tool that allows you to copy the data

from an existing repository database into another data source. The

source data is not removed.

For more information, see Managing BusinessObjects Enterprise

Repository in the BusinessObjects Enterprise Administrators Guide.

Data Source Migration Wizard

The Data Source Migration Wizard is a tool that allows you to migrate

Crystal reports that are based on Crystal queries, dictionaries, and

Business Views to Business Objects BI Server.


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Business Objects BI Server components 3


Consult the BusinessObjects Enterprise Administrators Guide and the

BusinessObjects Enterprise Users Guide for more information about using

Business Objects BI Server. While you are referring to the BusinessObjects

Enterprise guides, you may encounter some information that does not apply

to Business Objects BI Server. To help you differentiate between theinformation that applies to Business Objects BI Server and the information

that does not, review the Business Objects BI ServerDocument Roadmap

found in the docs directory of your product distribution.


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Business Objects BI Server components3



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a p p e n d i x

Business Objects

Information Resources


34/40

Documentation and information servicesA


Documentation and information services

Business Objects offers a full documentation set covering its products and

their deployment. Additional support and services are also available to helpmaximize the return on your business intelligence investment. The following

sections detail where to get Business Objects documentation and how to use

the resources at Business Objects to meet your needs for technical support,

education, and consulting.

Documentation

You can find answers to your questions on how to install, configure, deploy,

and use Business Objects products from the documentation.

Whats in the documentation set?

View or download the Business Objects Documentation Roadmap, available

with the product documentation at http://www.businessobjects.com/support/.

The Documentation Roadmap references relevant Business Objects guides

and lets you see at a glance what information is available, from where, and in

what format.

Where is the documentation?

You can access electronic documentation at any time from the product

interface, the web, or from your product CD.

Documentation from the products

Online help and guides in Adobe PDF format are available from the product

Help menus. Where only online help is provided, the online help file contains

the entire contents of the PDF version of the guide.

Documentation on the web

The full electronic documentation set is available to customers on the webfrom support web site at: http://www.businessobjects.com/support/.

Documentation on the product CD

Look in the docs directory of your product CD for versions of guides in Adobe

PDF format.
http://www.businessobjects.com/support/http://www.businessobjects.com/support/http://www.businessobjects.com/support/http://www.businessobjects.com/support/


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Customer support, consulting and training A


Send us your feedback

Do you have a suggestion on how we can improve our documentation? Is

there something you particularly like or have found useful? Drop us a line,

and we will do our best to ensure that your suggestion is included in the nextrelease of our documentation: [email protected].

Note: If your issue concerns a Business Objects product and not the

documentation, please contact our Customer Support experts. For

information about Customer Support visit: http://www.businessobjects.com/

support/.

Customer support, consulting and training

A global network of Business Objects technology experts provides customersupport, education, and consulting to ensure maximum business intelligence

benefit to your business.

How can we support you?

Business Objects offers customer support plans to best suit the size and

requirements of your deployment. We operate customer support centers in

the following countries:

USA

Australia

Canada

United Kingdom

Japan

Online Customer Support

The Business Objects Customer Support web site contains information about

Customer Support programs and services. It also has links to a wide range of

technical information including knowledgebase articles, downloads, and

support forums.

http://www.businessobjects.com/support/
http://www.businessobjects.com/support/http://www.businessobjects.com/support/http://www.businessobjects.com/support/http://www.businessobjects.com/support/http://www.businessobjects.com/support/http://www.businessobjects.com/support/


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Useful addresses at a glanceA


Looking for the best deployment solution for yourcompany?

Business Objects consultants can accompany you from the initial analysisstage to the delivery of your deployment project. Expertise is available in

relational and multidimensional databases, in connectivities, database design

tools, customized embedding technology, and more.

For more information, contact your local sales office, or contact us at:

http://www.businessobjects.com/services/consulting/

Looking for training options?

From traditional classroom learning to targeted e-learning seminars, we can

offer a training package to suit your learning needs and preferred learningstyle. Find more information on the Business Objects Education web site:

http://www.businessobjects.com/services/training

Useful addresses at a glance

Address Content

Business Objects productinformation

http://www.businessobjects.com

Information about the full range ofBusiness Objects products.

Product documentation

http://www.businessobjects.com/support

Business Objects productdocumentation, including theBusiness Objects DocumentationRoadmap.

Business Objects Documentationmailbox

[email protected]

Send us feedback or questionsabout documentation.

Online Customer Support

http://www.businessobjects.com/support/

Information on Customer Support

programs, as well as links totechnical articles, downloads, andonline forums.
http://www.techsupport.businessobjects.com/http://www.businessobjects.com/services/consulting.htmhttp://www.businessobjects.com/services/education.htmhttp://www.businessobjects.com/http://www.businessobjects.com/supporthttp://www.businessobjects.com/supporthttp://www.businessobjects.com/support/http://www.businessobjects.com/support/http://www.businessobjects.com/support/http://www.businessobjects.com/support/http://www.techsupport.businessobjects.com/http://www.techsupport.businessobjects.com/http://www.businessobjects.com/supporthttp://www.businessobjects.com/supporthttp://www.businessobjects.com/http://www.businessobjects.com/services/education.htmhttp://www.businessobjects.com/services/education.htmhttp://www.businessobjects.com/services/consulting.htmhttp://www.businessobjects.com/services/consulting.htm


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Useful addresses at a glance A


Business Objects ConsultingServices

http://www.businessobjects.com/services/consulting/

Information on how BusinessObjects can help maximize your

business intelligence investment.

Business Objects EducationServices

http://www.businessobjects.com/services/training

Information on Business Objectstraining options and modules.

Address Content
http://www.businessobjects.com/services/consulting/http://www.businessobjects.com/services/consulting/http://www.businessobjects.com/services/traininghttp://www.businessobjects.com/services/traininghttp://www.businessobjects.com/services/traininghttp://www.businessobjects.com/services/traininghttp://www.businessobjects.com/services/consulting/http://www.businessobjects.com/services/consulting/


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Useful addresses at a glanceA



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Index

BBusiness Objects

consulting services 36, 37

information resources 7

support services 35

training services 36, 37


CCM 29Central Configuration Manager 29

Central Management Console 29

CMC 29

Data Source Migration Wizard 30

Import Wizard 30

InfoView 29

installation 10, 14

licensing 28

Publishing Wizard 30

Repository Migration Wizard 30

Scheduling 29

Security 30Universe Designer 29

Viewers 30

BusinessObjects Enterprise, documentation 7

CCCM 29

Central Configuration Manager 29

Central Management Console 29

checking, installation 24

CMC 29

CMS

database setup 12

consultants, Business Objects 36

customer support 35

DData Source Migration Wizard 30

database, CMS 11

documentation

feedback on 35

on product CD 34

on the web 34

roadmap 34

Eeducation. See training

Ffeedback, on documentation 35

IImport Wizard 30

InfoView 29

installing 10, 14

on non-system drive 13

on Windows 10options 14

procedure for 14

system requirements 11

troubleshooting 24

LLicensing

InfoView 28

Server Licenses 28

MMySQL Server 12

OOnline Customer Support 35


40/40

Index

PPublishing Wizard 30

RRepository Migration Wizard 30

requirements, Windows 11

SScheduling 29

Security 30

servers

enabling 24

starting 24

silent install parameters 21

silent installation on Windows 20

support

customer 35

locations 35

technical 35

web site 35

system requirements, Windows 11

Ttechnical support 35

training, on Business Objects products 36troubleshooting, installation 24

UUnicode 12

Universe Designer 29

Vverifying, installation 24

Viewers 30

Wweb

customer support 35

getting documentation via 34

useful addresses 36

web sites

support 35

training 36

Windows

BusinessObjects Enterprise

silent installation 20

installation 10

system requirements 11

biserver install win en

Documents