bis ops 020911
DESCRIPTION
Electronic Documents OptimizedTRANSCRIPT
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Rod NafzigerBranch General ManagerIndianapolis, IN Market
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Today’s AgendaIntroductionsCurrent SituationGoals-- Plans-- ObjectivesThe Optimized Print Services (OPS) Offering • Our Approach to MPS• Steps for a successful program• Tools and Reports
Key BenefitsQuestions / Next Steps
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Goals and Objectives
• Collect datao Volumeo Quantity of printers within each location & department
• Develop a plan for Print Management o Understand the printing environmento Establish costs of productiono Reduce the number of non-essential printers at each location?
• Manage the fleeto Printerso Supplieso Service
• Control the fleet• Budget
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Optimized Print Services
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Three Steps for a Successful Managed Print Services Program
• Understanding and Controlling the Document Environment
• Optimizing the Resources• Continued Workflow / Work Process
Improvement
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Assessment& Analysis
Consumables Management
MeterCollection& Billing
Print Management
& Optimization
Service Monitoring & Notification
Assessment& Analysis
Consumables Management
MeterCollection& Billing
Print Management
& Optimization
Service Monitoring & Notification
Assessment & Analysis
Assessment ToolFor medium/large organizations
opt-MONITOR DCA
OPS – Business Process Components
–
opt-MONITOR RAK–
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Step 1Understanding and Controlling the Document Environment• The first step is a top-to-bottom assessment of an enterprise's
document output costs and hardware costs.• Print assessments can uncover many costs associated with
printing and output and reveals how employees are using office equipment.
• The goal of an assessment is to tailor printing and output solution to its specific needs.
• Once assessments are complete, an executive summary details assessed expenditure and identifies potential savings through removal or re-deployment of assets, modification of standards and printer upgrades.
• Once the organization is in control of the fleet, the next stage is optimizing the fleet.
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OPS – Business Process Components
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Step 2Optimizing the Resources• Will move from gaining control of the devices in their environment to
optimizing their environment.• Konica Minolta wants to ensure that devices are being deployed in a
way that is not only cost effective, but also is the most efficient and effective in terms of supporting end user’s needs.
• Monitoring Software on the network will provide real time visibility into device operation and produces operational reports.
• The software can predict toner and consumables use and fulfill replenishment requirements, as well as advanced service alerts.
• Now that the fleet is being actively managed, business processes can be improved through enhanced fleet capabilities.
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OPS – Business Process Components
Assessment& Analysis
Consumables Management
MeterCollection& Billing
Print Management
& Optimization
Service Monitoring & Notification
Assessment& Analysis
Consumables Management
MeterCollection& Billing
Print Management
& Optimization
Service Monitoring & Notification
Print Management & Optimization
Document Accounting
Document Workflow
Personalized Communication
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Step 3
Continued Workflow Improvement• At this stage, Konica Minolta will look beyond cost reduction or
containment and actually improve performance and business processes.
• This could include implementing electronic document workflow, document management, document repositories and other activities that improve and enhance basic business processes.
• At this level, Konica Minolta’s responsibilities shift to more of a ‘consultant’ role, where business processes are reviewed, analyzed and recommendations provided to expand the level of return on investment in technology.
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Assess current print environment - capturing device information, print volumes and supply usage for:• Installation of our Data Collection Agent (DCA) software
on a non-dedicated server. opt-MONITOR creates an ongoing assessment with data that is sent to the OPS host server at predetermined intervals.
• Use of a USB scan utilizing the Rapid Assessment Key (RAK), opt-MONITOR creates a two scan assessment.
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• OPS team analyzes data captured through the assessment process.
• This information is used to create a TCO analysis.• A cost-per-print plan is developed for the print
environment that covers supplies, service and support.
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Automated Meter Export Automated Supplies Fulfillment
Proactive Maintenance Flags
*Device Intelligence ReportsIntelligent Service Alerts
Proactively monitors, provides timely proactive maintenance, ongoing assessment and optimization of the output devices.
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• Create a physical inventory of current deployment
• Perform intelligent rightsizing
• Develop a roadmap to replace older technology
Konica Minolta’s Professional Services offers Comprehensive Floor Planning Services
Floor Plan with Device Locations and Details
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OPS Key Benefits
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Success Stories • Giant Eagle
o A single provider to support their existing fleet of HP printers and support of newly acquired devises.
• Lubrizolo Provide printing devises that can support “I” series mainframe print,
VAX, SAP and 3 of 9 bar code output in the US, Europe, and Asia Pacific
o Support all devises with parts and supplies with a fee lower than industry standards.
• Allegheny Energyo Transition from an unmanaged copy and print environment to a
centralized, controlled document output environment that provides the ability to effectively manage the flow of information
o Insure the savings goal of 20%
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Success Stories • Association
o 190+ devices throughout the stateo Provided a single vendor approach for toner and maintenance
across the fleet of Konica Minolta MFPs and HP Printerso Reduction in internal labor costs providing a more efficient
workplace
• Community Collegeo 355 devices on a campus-wide OPS contract with Equitrac. o Provided a single vendor approach and student accountability for
printingo Reduced waste and automated service and supply notifications
thus reducing internal labor costs.
• Community Collegeo Full OPS contract along with Equitrac for student bill-back.o Reduce waste and cost
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OPS BenefitsConserve – Konica Minolta’s Recycling Program is committed to environmental conscientiousness.• Dedicated to recycling all Konica Minolta OEM cartridges collected
and HP and Lexmark compatible cartridges.• No cartridge materials enter landfills.• Utilizes a central collection center for laser cartridges providing the
most advanced recycling programs and easy return solutions. • *Konica Minolta’s latest toner production process reduce CO2, NOx
and SOx emissions, which contribute to global warming and acid rain, up to 40%
* Applicable to Konica Minolta MFP and Printers only
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OPS Benefits
Control – Management of the entire printing environment including MFP’s, networked and non-networked printers.• Customized to individual business needs, working seamlessly with
printing devices from most OEM manufacturers. • Reduces printer related help desk calls, freeing up IT staff for
more strategic initiatives. • Streamline the accounts payable process into one contract, by
creating one source for all consumables, support and service. • Proactively budget printing expenses and view total printing costs
with one affordable and predictable monthly payment.
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OPS Benefits
Compete – Studies confirm considerable cost savings to organizations that utilized managed print services effectively. • A business could expect to experience savings that approach:
o 23% average overall cost savingso 40% reduction in IT help desk callso 25% cost reduction in consumableso 20% cost reduction in unscheduled maintenanceo 10% cost reduction in installation and upgradeso 5% cost reduction in acquisition
• These savings will insure that output devices do not steal from the bottom line, allowing the organization to become more competitive.
IDC 2006
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Thank You