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    Slide 3.1

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd Edition Pearson Education Limited 2006

    Chapter 3

    Hardware

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    Slide 3.2

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd Edition Pearson Education Limited 2006

    Learning objectives

    After this lecture, you will be able to:

    categorise the type of computer system that a

    business uses;

    recognise the different components of a computer; specify the components needed for the purchase of

    a personal computer;

    define the criteria for selection of hardware.

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    Slide 3.3

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd Edition Pearson Education Limited 2006

    Management issues

    From a managerial perspective, this chapteraddresses the following areas:

    Learning the characteristics of input, output and storagedevices will allow managers to select the correct

    equipment for a given application. An understanding of selection criteria will allow

    managers to specify equipment in terms of requiredquality and functionality.

    An increased understanding of computers will helpmanagers see how technology can be used to improveexisting business processes and identify potentialapplications.

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    Slide 3.4

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd Edition Pearson Education Limited 2006

    Key concepts

    Computer system: Interrelated components

    including hardware and software that work

    together with the aim of converting data into

    information. Hardware: The physical components of a

    computer system: input devices, memory, central

    processing unit, output devices and storage

    devices.

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    Slide 3.5

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd Edition Pearson Education Limited 2006

    Figure 3.1 Basic hardware components of a computer system

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    Slide 3.6

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd Edition Pearson Education Limited 2006

    Figure 3.2 A personal computer labelled with the typical components

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    Slide 3.7

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd Edition Pearson Education Limited 2006

    Hardware components

    Input device: Hardware used to enter data, information orinstructions into a computer-based information system.

    Central processing unit (CPU): The processor found in acomputer system that controls all of the computers main functionsand enables users to execute programs or process data.

    Memory: A temporary means of storing data awaiting processing,instructions used to process data or control the computer system,and data or information that has been processed.

    Storage devices: A permanent means of storing data andprograms until they are required.

    Output devices: Translate the results of processing output intoa human readable form.

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    Slide 3.8

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd Edition Pearson Education Limited 2006

    Figure 3.3 Different forms of computer system

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    Slide 3.9

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd Edition Pearson Education Limited 2006

    The client/server concept

    Client/server: The client/server architecture

    consists of client computers such as PCs sharing

    resources such as a database stored on a more

    powerful server computer. Give examples:

    In the office or university

    Within a company with multiple sites

    In the context of the Internet

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    Slide 3.10

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd Edition Pearson Education Limited 2006

    Cost-efficient forms of PC

    Net PC: A hybrid between a traditional PC and an NC,it will usually feature no floppy or hard drive andlimited memory and processor since it will use thepower of the server to provide applications.

    Thin client: In a network system, this describes anarchitecture where the bulk of the processing iscarried out by a central server.

    Total cost of ownership (TCO): TCO refers to the

    total cost for a company operating a computer. Thisincludes not only the purchase or leasing cost butalso the cost of all the services needed to support theend-user.

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    Slide 3.11

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd Edition Pearson Education Limited 2006

    Figure 3.4 Input devices in context

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    Slide 3.12

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd Edition Pearson Education Limited 2006

    Input devices 1

    Natural keyboard: Keys are arranged so that users can locatethem more quickly and easily in a way that makes prolonged usemore comfortable.

    Graphical user interface (GUI): Allows the user to control theoperation of a computer program or item of computer hardware

    using a pointing device, such as a mouse by selecting optionsfrom icons and menu options.

    Mouse: A pointing device found on most modern personalcomputers.

    Pointing device: An input device that allows the user to control

    the movement of a small pointer displayed on the screen that isused to select options.

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    Slide 3.13

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd Edition Pearson Education Limited 2006

    Input devices 2

    Lightpen: A pointing device used to control

    applications by pointing to items on the screen.

    Trackball: A trackball is a pointing device that is

    controlled by rotating a small ball with thefingertips or palm of the hand.

    Optical scanner: An input device used to

    capture graphics and text from printeddocuments.

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    Slide 3.14

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd Edition Pearson Education Limited 2006

    Input devices 3

    Optical character recognition (OCR): Software that attempts torecognise individual characters.

    Optical mark recognition (OMR): Detection and recognition ofsimple marks made on a document.

    Bar code: A means of displaying a unique identification number

    as a series of thick and thin lines. Universal product code: A standard for defining bar codes used

    frequently in retailing.

    Bar code reader: Measures the intensity of a light beam reflectedfrom a printed bar code to identify the digits making up a unique

    identification number. Touch screen: A transparent, pressure-sensitive covering that is

    attached to the screen of the monitor. Users make selections andcontrol programs by pressing onto the screen.

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    Slide 3.15

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd Edition Pearson Education Limited 2006

    Input devices 4

    Interactive kiosk: A typical application for touch screen systems, aninteractive kiosk allows a user to purchase items or browse through a listof products by pressing buttons or other controls shown on the screen.

    Graphics tablet: Used in the same way as a writing pad; a stylus is usedto draw images on a rigid pad located near to the computer.

    Video capture card: The video capture card records and stores video

    sequences (motion video). Sound card: A sound card allows a personal computer to play speech,

    music and other sounds. A sound card can also be used to capturesound, music and speech from a variety of sources.

    Voice recognition: The facility to control a computer program or carryout data entry through spoken commands via a microphone connected to

    a sound card. Multimedia: A combination of several media under the control of an

    interactive computer program including text, graphics, sound, video andanimation.

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    Slide 3.16

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd Edition Pearson Education Limited 2006

    Selecting input devices key issues

    Volume

    Speed

    Accuracy

    Cost

    Data complexity

    Frequency of data entry

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    Slide 3.17

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd Edition Pearson Education Limited 2006

    Figure 3.7 Output devices in context

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    Slide 3.18

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd

    Edition Pearson Education Limited 2006

    Output devices 1

    Visual display unit (VDU): A monitor connected to a computersystem, traditionally used to describe character-basedterminals.

    Resolution: The fineness of the image that can be displayed,expressed as number of pixels (picture elements) theindividual dots that make up an image on the screen.

    Dot pitch: A method of gauging the quality of a monitorsdisplay that involves measuring the distance between thepixels on the screen.

    Refresh rate: A method of gauging the quality of a monitorsdisplay that involves measuring the number of times the imageis drawn upon the screen each second.

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    Slide 3.19

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd

    Edition Pearson Education Limited 2006

    Output devices 2

    Interlaced display: Each complete image shown on amonitors display is drawn in two steps.

    Non-interlaced display: The monitor refreshes the display ina single pass.

    Video projector: A computer system can be connecteddirectly to a projector so that output is directed to a projectionscreen.

    Plotter: A plotter uses a number of different coloured pens todraw lines upon the paper as it moves through the machine.

    MIDI (musical instrument digital interface): MIDIconnections allow users to control musical instruments orsynthesise any sounds or effects required in order to play themusic.

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    Slide 3.20

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd

    Edition Pearson Education Limited 2006

    Output devices 3

    Computer output to microfilm (COM):Information is processed via a computer and sentdirectly to a device that produces microfilmnegatives.

    Response time: The time it takes to respond toan action. For instance, the delay betweenpressing a key on the keyboard and a letterappearing on the screen. Response time canalso refer to the time it takes for a maintenanceprovider to fix a problem.

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    Slide 3.21

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd

    Edition Pearson Education Limited 2006

    Selecting output devices key issues

    Appropriateness

    Permanence

    Response time

    Speed

    Cost

    Data complexity

    Frequency of data entry

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    Slide 3.22

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd

    Edition Pearson Education Limited 2006

    Printers

    Laser printer: A laser is used to charge sectionsof a rotating drum which is then used to printusing toner powder, achieving a combination ofspeed with high print quality.

    Inkjet printer: An inkjet printer uses a print-headcontaining 50 or more small nozzles that squirtink onto paper by varying electrostatic chargesproduced by the printer.

    Dot-matrix printer: A character is transferred tothe paper by striking pins against an ink ribbon.

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    Slide 3.23

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd

    Edition Pearson Education Limited 2006

    Selecting printers key issues

    Purchase cost

    Printing cost

    Print quality

    Paper handling

    Volume

    Speed

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    Slide 3.24

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd

    Edition Pearson Education Limited 2006

    Figure 3.8 Storage devices in context

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    Slide 3.25

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd

    Edition Pearson Education Limited 2006

    Storage devices

    Primary storage: Data and instructions are

    loaded into memory such as random access

    memory. Such storage is temporary.

    Secondary storage: Floppy disks and harddisks are secondary storage which provides

    permanent storage.

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    Slide 3.26

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd

    Edition Pearson Education Limited 2006

    Measuring storage capacity

    Bit: A single binary digit representing a (0) zero or a 1.

    Byte: Made up of eight bits and represents the

    amount of space required to hold a single character.

    Kilobyte (kb): Approximately 1000 bytes, or theequivalent of 1000 characters.

    Megabyte (Mb): Approximately 1000 kb, or the

    equivalent of one million characters.

    Gigabyte (Gb): Approximately 1000 Mb, or theequivalent of one billion characters.

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    Slide 3.27

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd

    Edition Pearson Education Limited 2006

    Secondary storage

    Floppy disk: Consists of a plastic disk, coated

    with a magnetic covering and enclosed within a

    rigid plastic case.

    Hard disk: A magnetic medium that stores dataupon a number of rigid platters that are rotated at

    very high speeds.

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    Slide 3.28

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd

    Edition Pearson Education Limited 2006

    Figure 3.9 Different views of the platters and sectors on hard disk drives

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    Slide 3.29

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd

    Edition Pearson Education Limited 2006

    Other forms of secondary storage

    Personal video recorder (PVR): A PVR is asophisticated video recorder that uses a harddisk drive to store programs. The use of a harddisk drive allows a PVR to offer a range of

    sophisticated features, such as the ability topause live broadcasts.

    Flash drive: A flash drive is a portable storagedevice that connects to a computer via astandard USB port. Flash drives have no movingparts, so are reliable and robust.

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    Slide 3.30

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd

    Edition Pearson Education Limited 2006

    Optical secondary storage

    CD-ROM: A computer storage device offering a relatively highcapacity. The acronym CD-ROM stands for Compact DiscRead Only Memory, denoting the fact that CD-ROM discs areread-only devices.

    Compact disc (CD): The media used by CD-ROM players. The

    data on a compact disc is encoded as a series of dips and raisedareas.

    CD-R (CD-recordable): Can both read conventional compactdiscs and also write data to special gold discs.

    CDRW: In addition to providing the functionality of the CDR

    drive, the CDRW drive also allows the use of special compactdisc media that can be written and erased many times.

    Digital versatile disc (DVD): Similar to CD-ROM but with higherstorage capacities, typically between 4 Gb and 7 Gb and whichis accessed at higher speeds.

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    Slide 3.31

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd

    Edition Pearson Education Limited 2006

    Primary storage memory

    Volatile memory: Anything held in memory is lost once the powerto the computer system is switched off.

    Non-volatile memory: Non-volatile memory retains its contentsuntil altered or erased.

    Random access memory (RAM): RAM is used as volatile,

    working storage by a computer, holding instructions and data thatare waiting to be processed.

    Read-only memory (ROM): The contents of ROM are fixed andcannot be altered. ROM is non-volatile.

    EPROM (erasable programmable read-only memory): This is aform of ROM memory that retains its contents until changed using

    a special device known as a burner. Cache memory: Used to improve performance by anticipating the

    data and instructions needed by the processor. The required datais retrieved and held in the cache, ready to be transferred directlyto the processor when required.

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    Slide 3.32

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd

    Edition Pearson Education Limited 2006

    Figure 3.10 Relationship between primary and secondary storage on a PC

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    Slide 3.33

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd

    Edition Pearson Education Limited 2006

    Storage-type summary of

    selection criteria

    Storage medium Speed Cost Capacity Permanent

    Magnetic tape Very slow Very low Very high No

    Floppy disk Slow Low Very low No

    Hard disk drive Fast Low Very high No

    CD-ROM Slow Low Very high Yes

    Memory Very fast High Low No/yes

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    Slide 3.34

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd

    Edition Pearson Education Limited 2006

    Figure 3.11 The processor in context

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    Slide 3.35

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd

    Edition Pearson Education Limited 2006

    Processors

    Processor: Uses instructions from software to control thedifferent components of a PC.

    Clock speed: Measured in MHz (megahertz, or millions ofpulses per second). The clock speed is governed by aquartz-crystal circuit.

    Bus width: Describes how many pieces of data can betransmitted or received at one time by the bus connecting theprocessor to other components of the PC.

    VGA (video graphics array): A common standard for graphicscards. All graphics cards support the VGA standard whichspecifies a maximum image size of 640 by 320 pixels,displayed in 16 colours.

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    Slide 3.36

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd

    Edition Pearson Education Limited 2006

    Activity 3.9 Selecting processors

    What are the current specifications for:

    an entry-level cheap and cheerful basic PC;

    a high-end PC for a graphics designer;

    a web server.

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    Slide 3.37

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd

    Edition Pearson Education Limited 2006

    Graphics cards

    VGA (video graphics array): A common

    standard for graphics cards. All graphics cards

    support the VGA (video graphics array) standard

    which specifies a maximum image size of 640 by320 pixels, displayed in 16 colours.

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    Slide 3.38

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd

    Edition Pearson Education Limited 2006

    Graphics card standards

    Standard Highest resolution Maximum colours

    MDA Text only 2

    Hercules 720 by 348 2

    CGA 640 by 200 2

    EGA 640 by 350 16

    VGA 640 by 480 16

    XGA 1024 by 768 65000SVGA 1600 by 1200 16 million

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    Slide 3.39

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd

    Edition Pearson Education Limited 2006

    Figure 3.13 A typical expansion card for use with a personal computer

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    Slide 3.40

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3rd

    Edition Pearson Education Limited 2006

    Summary activity match the following

    Hardware descriptions

    1. Store programs and data in a PC when it is powered down.

    2. Store data for fast access when the computer is running.

    3. Access 25000 clipart samples for incorporating into presentations.

    4. Backing up company financial data.

    5. Automatically reading the ISBN of a book.6. Performing calculations of company profit and loss.

    7. Obtaining hard copy of a spreadsheet to discuss with your accountant.

    8. Connecting to the Internet.

    9. Taking data home to analyse on your PC.

    10. Joining five PCs together.

    11. Storing data to share between users on five networked PCs.Hardware types

    (a) RAM; (b) laser printer; (c) floppy disk; (d) fax-modem; (e) CD-ROM;(f) bar-code reader; (g) Intel Pentium processor; (h) CDRW or tapestreamer; (i) local area network (LAN); (j) server; (k) hard disk drive

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    Slide 3.41

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3

    rd

    Edition Pearson Education Limited 2006

    Managing technological change

    Reported quotations from conservative technologyadopters

    This telephone has too many shortcomings to beseriously considered as a means of communication. The

    device is inherently of no value to us. Western Unioninternal memo, 1876.

    Who the hell wants to hear actors talk?H.M. Warner,Warner Brothers, 1927.

    I think there is a world market for maybe five computers.Thomas Watson, chairman of IBM, 1943.

    There is no reason anyone would want a computer intheir home.Ken Olson, Founder of DEC, 1977.

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    Slide 3.42

    Bocij, Chaffey, Greasley, Hickie, Business Information Systems, 3

    rd

    Edition Pearson Education Limited 2006

    Moores law

    Gordon Moore, co-founder of Intel, predicted in

    1965 that the transistor density of semiconductor

    chips would double roughly every 18 months.

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    Slide 3.43

    rd

    Figure 3.14 Typical diffusion of innovation curve