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©2019 Aware, Inc. Biometrics as a Service (BaaS) An economical approach to customer identification David Benini VP, Marketing & Product

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Page 1: Biometrics as a Service (BaaS) - ID4Africa...Biometrics as a Service (BaaS) An economical approach to customer identification David Benini VP, Marketing & Product ©2019 Aware, Inc

©2019Aware,Inc.

Biometrics as a Service (BaaS)An economical approach to

customer identification

David BeniniVP, Marketing & Product

Page 2: Biometrics as a Service (BaaS) - ID4Africa...Biometrics as a Service (BaaS) An economical approach to customer identification David Benini VP, Marketing & Product ©2019 Aware, Inc

©2019Aware,Inc.

Agenda• Software as a Service

– Biometrics as a Service

• Use Case: Patient ID

– Case Study: Patient ID

• Facial Recognition– Liveness Detection

ID4Africa 2019 2

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©2019Aware,Inc.

SaaS Revolution “The Cloud” dominates the

enterprise software landscapeOperating vs Capital Expenses

“Rent” a Depreciating Asset“Pay As You Grow”

Lower Risk, Uncertainty, and CostRapid Setup + Exit Flexibility

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©2019Aware,Inc.

Capital Expense vs. Operating Expense

ID4Africa 2019 4

t=0

Cumulativeexpense

time

LicenseFee

SoftwareMaintenanceFees

SubscriptionFees

SoftwareUpdate

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©2019Aware,Inc.

SaaS…A Natural Fit for Biometrics (“BaaS”)Consider the earliest digital biometric systems (AFIS)…

ID4Africa 2019 5

searchresult

Localpolice Federalpolice

…biometrics have always been a “SaaS”

Page 6: Biometrics as a Service (BaaS) - ID4Africa...Biometrics as a Service (BaaS) An economical approach to customer identification David Benini VP, Marketing & Product ©2019 Aware, Inc

©2019Aware,Inc.

BaaS Enables Adoption Down the Long Tail

ID4Africa 2019 6

NumberofOrganizations

Largegovernmentagencies

Smallergovernmentorgs

Medium-sizedSmall

Largenationalorganizations

Multinationalcorporations

OrgSize

Page 7: Biometrics as a Service (BaaS) - ID4Africa...Biometrics as a Service (BaaS) An economical approach to customer identification David Benini VP, Marketing & Product ©2019 Aware, Inc

©2019Aware,Inc.

BaaS for Patient ID

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©2019Aware,Inc.

Patient Misidentification is a Serious Problem

Professionals agree…

ID4Africa 2019 8

Source:Ponemon Institute

Happensfrequently Cancauseinjuryandillness

Page 9: Biometrics as a Service (BaaS) - ID4Africa...Biometrics as a Service (BaaS) An economical approach to customer identification David Benini VP, Marketing & Product ©2019 Aware, Inc

©2019Aware,Inc.

Top Reasons for Patient Misidentification

ID4Africa 2019 9

Page 10: Biometrics as a Service (BaaS) - ID4Africa...Biometrics as a Service (BaaS) An economical approach to customer identification David Benini VP, Marketing & Product ©2019 Aware, Inc

©2019Aware,Inc.

The Problem with Text-Based Biographic Identifiers

• Not unique• Not consistent• Not permanent• Can be stolen• Rely on credentials

Biometrics addressthese shortcomings

ID4Africa 2019 10

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©2019Aware,Inc.

Biometric Patient Registration Process

1. Identity proofing: thorough identity inquiry– Proof-of-identity documents

2. Collect biometric data– e.g. fingerprints, face

3. Biometric search for duplicates, existing records– Fusion of fingerprint, face results

– If none, enroll data

ID4Africa 2019 11

Page 12: Biometrics as a Service (BaaS) - ID4Africa...Biometrics as a Service (BaaS) An economical approach to customer identification David Benini VP, Marketing & Product ©2019 Aware, Inc

©2019Aware,Inc.

Case Study – Mobile Care Delivery

Page 13: Biometrics as a Service (BaaS) - ID4Africa...Biometrics as a Service (BaaS) An economical approach to customer identification David Benini VP, Marketing & Product ©2019 Aware, Inc

©2019Aware,Inc.

Patient ID Upon Mobile Remote Care• Mobile diagnostic HIV testing services

• Truck visits remote locations

• Face + fingerprints collected using browser-based kiosk

• Network connectivity to cloud via satellite

• Automated enrollment workflow– Biometric match in database à Retrieve patient records

– No biometric match in database à provision new patient ID

ID4Africa 2019 13

Page 14: Biometrics as a Service (BaaS) - ID4Africa...Biometrics as a Service (BaaS) An economical approach to customer identification David Benini VP, Marketing & Product ©2019 Aware, Inc

©2019Aware,Inc.

Upon Patient Visit…Automated Workflow

ID4Africa 2019 14

collectfaceand

fingerprints

performbiometricsearch

match?

returnpatientIDNumber

performnewpatient

enrollment

yes

no

existingpatient

newpatient

Page 15: Biometrics as a Service (BaaS) - ID4Africa...Biometrics as a Service (BaaS) An economical approach to customer identification David Benini VP, Marketing & Product ©2019 Aware, Inc

©2019Aware,Inc.

Architecture: Remote Health Delivery

ID4Africa 2019 15

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©2019Aware,Inc.

Trucks Equipped with Enrollment Kiosks

ID4Africa 2019 16

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©2019Aware,Inc.

BioComponents Integrated into Legacy Kiosk UI• Biometric enrollment “iframes” incorporated into

customer user interface

ID4Africa 2019 17

Page 18: Biometrics as a Service (BaaS) - ID4Africa...Biometrics as a Service (BaaS) An economical approach to customer identification David Benini VP, Marketing & Product ©2019 Aware, Inc

©2019Aware,Inc.

ID4Africa 2019 18

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©2019Aware,Inc.

ID4Africa 2019 19

Page 20: Biometrics as a Service (BaaS) - ID4Africa...Biometrics as a Service (BaaS) An economical approach to customer identification David Benini VP, Marketing & Product ©2019 Aware, Inc

©2019Aware,Inc.

ID4Africa 2019 20

Page 21: Biometrics as a Service (BaaS) - ID4Africa...Biometrics as a Service (BaaS) An economical approach to customer identification David Benini VP, Marketing & Product ©2019 Aware, Inc

©2019Aware,Inc.

ID4Africa 2019 21

Page 22: Biometrics as a Service (BaaS) - ID4Africa...Biometrics as a Service (BaaS) An economical approach to customer identification David Benini VP, Marketing & Product ©2019 Aware, Inc

©2019Aware,Inc.

ID4Africa 2019 22

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©2019Aware,Inc.

Facial Recognition and Liveness DetectionUpdate

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©2019Aware,Inc.

Facial Matching Algorithm Performance Over Time

ID4Africa 2019 24

MatchingAccuracy

2000 2010 2020

High-res digital facial images proliferate

Machine learninggoes mainstream

Everyone gets a (really good!) camera in their pocket

Facial recognition as “Machine Learning 101”

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©2019Aware,Inc.

ID4Africa 2019 25

“Between 2014 and 2018, facial recognition software got 20 times better at searching [1:N] a database to find a matching photograph”

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©2019Aware,Inc.

ID4Africa 2019 26

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©2019Aware,Inc.

Facial Recognition : The Good and the Bad

ID4Africa 2019 27

Facial biometrics are ideal for identification… Accurate, familiar, and

convenient!

…but they are relatively easy to spoof

Trillions of HD digital images of our faces are out there

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©2019Aware,Inc.

ID4Africa 2019 28

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©2019Aware,Inc.

Presentation Attack Detection (PAD) aka Spoof Detection aka Liveness Detection

Page 30: Biometrics as a Service (BaaS) - ID4Africa...Biometrics as a Service (BaaS) An economical approach to customer identification David Benini VP, Marketing & Product ©2019 Aware, Inc

©2019Aware,Inc.

What is Liveness? Why Is It Important? • Security of biometrics must not depend on their secrecy• Biometrics are useful ONLY to the degree they are:

– INHERENT• ergonomically viable for reliable presentation by the genuine owner

– DETECTABLE• can be economically sensed/detected; reasonable signal-to-noise ratio

– UNIQUE• not easily/accidentally produced by a fraudster/imposter

• Spoofing vulnerability degrades their UNIQUENESS

ID4Africa 2019 30

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©2019Aware,Inc.

What We Want…and What We Get

ID4Africa 2019 31

Genuine Spoof attacks

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©2019Aware,Inc.

A Wide Variety of Spoofs Must Be Detected

ID4Africa 2019 32

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©2019Aware,Inc.

Not Matchable to Victim…Do We Care? Yes!

ID4Africa 2019 33

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©2019Aware,Inc.

Liveness for Authentication Vs. Onboarding

Authentication• Trusted reference sample

previously registered

• Biometric non-match prevents false-matchspoofs

• No match, no spoof

Onboarding• No reference sample

• Many orgs want to use faces for mobile onboarding…

• Face image should be searchable

• Image should be citable as evidence in court

ID4Africa 2019 34

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©2019Aware,Inc.

Must Prevent False Non-Matches for Onboarding

ID4Africa 2019 35

False MatchFalse Non-Match

Authentication

Onboarding

Low utility Spoof attack

Identity theftAvoid detection;Fraudulent duplicates

Fraudster’s Desired Outcome

For onboarding, must detect non-matchableface images to prevent false non-match attacks

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©2019Aware,Inc.

PAD Is a Hard Problem (Harder Than Matching!?)• Technical constraints

– Mobile CPU, sensor performance, device variety, network bandwidth, server scalability

• Unpredictable real-world environments – E.g. bright sun or darkness

• Noisy data

• Friction! Consumers are very sensitive to it

• Wide variety of attacks to address

• No abundance of ready-made scrapable training dataID4Africa 2019 36

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©2019Aware,Inc.

First, Let’s Get Better at Measurement!

ID4Africa 2019 37

NIST SOFA-B

Strength of Function For Authenticators –

Biometrics

The concept of “Effort”

ISO 30107-1/3

Presentation Attack Detection

Testing methods and metrics

FIDO Biometrics Requirements

Performance thresholds

ISO 19795-1/2

Biometric performance

Testing methods and metrics

BEAT-EU

Biometric Evaluation& Testing

Testing methods and metrics

Page 38: Biometrics as a Service (BaaS) - ID4Africa...Biometrics as a Service (BaaS) An economical approach to customer identification David Benini VP, Marketing & Product ©2019 Aware, Inc

©2019Aware,Inc.

Examples of Face Spoofs and Levels

ID4Africa 2019 38

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©2019Aware,Inc.

Lots of Approaches• “Active” – physical user challenge/response

– Challenge/response (blink, smile, motion)

• “Passive” – in the background; little/no user awareness

– Skin color and texture

– Sharpness

– Parallax

– Artifacts (e.g. cutouts)

– Machine learning-based approaches are promising…ID4Africa 2019 39

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©2019Aware,Inc.

Machine Learning for PAD• ML is accelerating improvements to spoof detection

– Similar trajectory as matching

– But arguably more difficult algorithmic challenge

• Some ML approaches avoid user friction, security vulnerabilities

• Need more data! Nowhere near as much exists as for genuine faces

ID4Africa 2019 40

Page 41: Biometrics as a Service (BaaS) - ID4Africa...Biometrics as a Service (BaaS) An economical approach to customer identification David Benini VP, Marketing & Product ©2019 Aware, Inc

©2019Aware,Inc.

Thank You! David BeniniVP, Marketing & Product

Aware, Inc.Boston, USA

[email protected]

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©2019Aware,Inc.

Introduction to Aware, Inc. • Founded in 1986 by MIT mathematicians

• Biometrics software supplier since 1993

• Publicly traded since 1996 (NASDAQ:AWRE)

• Headquartered near Boston, USA

• Strong balance sheet (US$50M) and profitable

• 50+ research scientists and software engineers

• Leading provider of military-grade biometric solutions for public and private sector

ID4Africa 2019 42

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©2019Aware,Inc.

Our Long History of Innovation in Biometrics 1990s

• Founding supplier to a small biometrics community

• Helped FBI design WSQ fingerprint image compression algorithm for first large-scale US Federal Government AFIS

• First successful supplier of COTS biometric SDKs

2000s

• Among first companies to enable biometric e-passports

• First to license a COTS biometric services platform (BioSP)

• First to license biometric enrollment applets and .NET controls

• Primary supplier of biometric PIV software for USG

2010s

• First to commercialize browser-based biometric enrollment

• Ground-breaking innovations in mobile authentication and liveness detection

ID4Africa 2019 43

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©2019Aware,Inc.

How Aware Is Different• One-stop shop for wide range of biometric software

solutions

• Agile and innovative

• Modular products enable extremely open architecture• Independence from hardware peripherals and algorithms

• Cooperative, collaborative customer relationships

• Transparent, accessible organization

• Highly responsive technical supportID4Africa 2019 44