biometric technology and human factor engineering
DESCRIPTION
Biometrics as a global industry is evolving rapidly. With each passing day, more news sprouts up about countries adopting biometric identification technology to secure borders, establish free and fair elections, or tighten airport security. Countries like India have embarked on massive identity campaigns to develop documentation that helps facilitate more equitable social benefit distribution and eliminate government waste and corruption. Governments all over the planet are increasingly evaluating and choosing to adopt biometric identification technology to boost security, eliminate fraud, and establish societal parity by ensuring that entitlements reach those for whom they were intended. However, using biometrics for identification and authentication reaches far beyond tightening security and eliminating fraud and waste. As biometric deployments spill over into the commercial sector, companies are starting to leverage the technology’s power to encourage employee accountability, lower liabilities, increase efficiencies, and strengthen compliance. Biometric used in business vs. government deployments has fundamentally transformed the dimension of using the technology for security only to using it for convenience in addition to security and other concerns. In order to achieve success in the new commercial landscape, biometric technology vendors who were once solely accustomed to government specs dictating the parameters and scope of a biometric identification project where end users (most often citizens) had no choice on what biometric modalities to use had to become experts at “human factor engineering” – that is, biometric tech vendors had to more closely study the intersection of people, technology, policy, and work across multiple domains using an interdisciplinary approach that drew from cognitive psychology, organizational psychology, human performance, industrial engineering, and economic theory to design and implement biometric systems that are acceptable and successful in a commercial environment.TRANSCRIPT
Adoption of Biometrics in the Global Marketplace
Mizan RahmanM2SYS Technology
Why Biometrics?
ConvenienceCompliance
Security
HIPPA
Payment,Membership
Access ControlPassword ManagementBlood/Plasma Donor*
Digital Signature(trade execution, loan processing)
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Drivers of Global Adoption
Government• e-Passport• Biometric ID• Voter
Registration• AFIS
Enterprise• Single Sign on• Access Control• Regulations
(HIPPA)
Entrepreneurship• Payment• Membership• Workforce
Management
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How does the Global Model Work?
10 years ago only a few countries deployed biometrics
Success of one country inspired the other
Innovations lowered the barrier to entry
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Global Propagation Mechanism
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e-Passport
Malaysia was the first country in the world to issue biometric passports in
1998
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Aug 2012
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Biometric passports available to the general publicAnnounced future availability of biometric passports
Image courtesy of Wikipedia
National ID Card
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Technical Impact of National ID Projects
Technical Maturity
Agile process
Better device
New modality
Scale of economy
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Domestic Impact of National ID Projects
National ID
Introduces biometrics to
entire population
New opportunities to use biometrics in various industry verticals such as
banking, healthcare and
retail
Foster innovation for entire biometric industry
Thrive entrepreneurship
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Turkish National ID Card
Multi-modal biometric card
Aligned with other projects (social security)
Future vision
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Commercial & Civil Biometrics
Theme Park
Bank ATM
Fitness Club
School/POS
Payment
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Time and Attendance
Biometric Equipped ATM
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ATM - Past, Present & Future
Started in Japan• Only vein
technologies
Gained popularity in many other
countries
• Various modalities
Ubiquitous
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Drivers of the Commercial Biometrics Business
Government Adoption ROI
Convenience Fraud Prevention
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Challenges
Next?
Only works with 70% of
the population
System is unreliable
during winter
Device breaks down
frequently
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Human Factor Engineering
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• Biometric module can’t be more expensive then system
• Cold• Dry• Wet
• Intuitive design• User feedback• Footprint
• Age of the users
• Working class• Culture
Demography Ergonomics
CostWeather
Human Factor Engineering
Keys to a Successful Deployment
• Setting the right expectation1
• Training the operators and end users2
• Selling the right solution3
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Going Global - Every Success Counts
Initiate
Implement
UseROI
Inspire
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Thank You
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