biometric solutions - has biometrics in the enterprise come of age?
DESCRIPTION
Biometrics, the science of identifying people by physical or behavioral characteristics, has been a successful technology in criminal justice for decades. It has increasingly become commonplace when travelling and even in interactions with many civil government organizations. The enterprise has been slower to adopt the use of biometrics, but recently the investment case has begun to swing in favor of commercial deployments in both staff and customer facing systems. Companies are eager to benefit from biometric deployments, realizing improved security and data protection compliance, coupled with an ability to reduce costs through automation. Dr. Alex Bazin, Head of Biometrics, Fujitsu examines those areas of commercial life where biometric systems are becoming increasingly commonplace: customer contact centers, time and attendance systems, password management and logical access control. He also discusses how biometrics might be affected by the trend of the moment, cloud computing.TRANSCRIPT
Innovation Innovation ForumForum
Room 12
Driving Business Performance with Industry Solutions – Room 12
Reshaping IT Biometric Solutions - Has Biometrics in the Enterprise Come of Age?
Dr Alex BazinDr. Alex BazinHead of BiometricsFujitsu
17:30 h
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17:30 h
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Biometric SolutionsBiometric SolutionsHas Biometrics in the Enterprise Come of Age?Alex BazinFujitsu UK & IrelandFujitsu UK & Ireland
Copyright 2011 FUJITSU
Overview
Drivers for changeC t t t tCustomer contact centresTime and attendanceP d tPassword managementIdentity as a ServiceC
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Conclusions
Copyright 2011 FUJITSU
Fujitsu in Biometrics20 years in biometrics Significant investment in R&D th h F jit L bthrough Fujitsu Labs
PalmSecure™Match on CardMatch on Card
Global biometrics expertise (UK,Japan, Canada, Australia, USA, p , , , ,Finland)Membership of key national and international standards bodiesSpecialist product integration unitF ll d i ff iFull managed service offering, including project and service support
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support
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Drivers for ChangeIncreasing need for improved security
High cost of fraudAdditi l th t th h i ti f ITAdditional threats through consumerisation of IT
Demonstrable data protection complianceDemonstrable data protection complianceReputational risk to enterpriseIncrease in enforcement action from Data Protection CommisionersIncrease in enforcement action from Data Protection Commisioners
Reduce costs through automationgMove to 24x7, mobile society has increased cost baseHigh cost of traditional security proceedures
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Customer contact centresPhone banking fraud in the UK was valued at £12.1m in 2009C ll th ti tiCaller authentication average costs are$1/min and can take up to 4$1/min and can take up to 4 minutesBiometric caller identification
Reduces risks of social engineering and identity fraudyImproves validation rates by up to 10%Allows automation of otherAllows automation of other transactionsReduces the cost to serve1:N watchlists can flag known
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1:N watchlists can flag known suspect callers
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Centrelink, AustraliaVoice authentication to allow automation of earnings reporting through call centres (100 000+through call-centres (100,000+ users)Customer profiling to identifyCustomer profiling to identify fraudFurther work underway to expand capability to other transaction typesF jit d l d iddlFujitsu developed middlewareplatform provides abstraction from specific matching vendors,from specific matching vendors, allowing a mix-and-match approach
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Time and attendanceEndemic payroll fraud in manyindustries (6% of wages in UK construction)construction)Solutions need to be easy to use,high throughput and robusthigh throughput and robustBiometric systems provide:
Site security (ensure only cleared y ( ystaff allowed onsite)Prevents buddy punching or other fraudfraudRegulatory compliance (tightly bind employees to immigration or qualification information)qualification information)
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Mundra Port & Special Economic Zone, India
Largest port operation company in India, running 15 ports
Fujitsu deployed PalmSecure™ for use by port workers to:Prevent attendance fraudEns re acc rate age pa mentsEnsure accurate wage paymentsImprove port security
Over 10,000 workers registered to use the system
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Password ManagementLogical access control
Many organisations are concerned about password or token sharingabout password or token sharing especially in call centre environmentsP d t t f 30% fPassword resets account for 30% of all helpdesk calls and token management is also a significant expenseDesktop biometric devices, such as PalmSecure™, provide a convenient , palternative to password and/or token infrastructureSecure printing can be enabledSecure printing can be enabled through PalmSecure™ infrastructure
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Railroad Maintenance, USAPalmSecure™ authentication allows 2,600 engineers across 50 depots to securely certify workdepots to securely certify work carried outThis improves Federal RailroadThis improves Federal Railroad Administration (FRA) audit compliance for:
When repair were completedWhat repairs were completedWho completed the repairsWho completed the repairs
Management authorisation for parts ordering is also enabledparts ordering is also enabled for 400 office workers using the same infrastructure
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Identity as a Service – The ChallengeMobile devices and untrustedendpoints drive a greater need for other security measuresfor other security measures
By 2013, 33% of BI functionality will be consumed on mobile devicesBy 2013, more IT transactions will take place on mobile devices than PCs
Cloud and the consumerisationof IT makes it challenging to establish a distinct identity for consumers of services
More than 10m Americans areMore than 10m Americans are victims of ID theft each yearMultiple devices, multiple tokens,
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changing locations
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Identity as a Service – The OpportunityCloud environments make it easier and cheaper to deploy identity infrastructures toidentity infrastructures to service multiple organisations
Single cost of enrolment, greater user convenience Pay per authentication charging modelodeData residency issues can be managedUser data never shared with serviceUser data never shared with service provider
Mobile authentication can include: voice, face, palm, location and device at zero hardware cost for the service
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hardware cost for the service provider
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Exhibition standsWork Place Systems (Booth E6/E7)
Multi modal (Palm vein andMulti-modal (Palm vein and Fingerprint) PalmSecure™ Lifebook Series EPhysical Access ControlBiometric Match-On-Card
Retail Solutions areaBiometrics Enrolment Case (VisaBiometrics Enrolment Case (Visa enrolment solution)PalmSecure™ Retail KioskPalmSecure™ Till LoginVoice biometric authentication for ePrescribing
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ePrescribing
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