biometric clock faq - mihi · installation, configuration, and set-up procedures. in the case help...
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M22 Biometric Clock
Frequently Asked Questions
Are the clocks wireless? Yes. M22 clocks are completely wireless and come Wi-Fi enabled. The M22 clocks can also be set up on a
LAN connec�on if it is required.
Do the clocks come with installa�on hardware and manual? Yes. Every M22 clock comes equipped with installa�on hardware and a user’s manual that provides set-up
instructions and detailed descrip�ons of each of the features of the clock. If you require further informa�on,
assistance, or have any addi�onal ques�ons, contact [email protected] or call +1 408-703-0455.
Who will install, configure and provide maintenance/repair to these clocks
M22 clocks can easily installed by the buyer. The user manual provides instructions with regards to
installation, configuration, and set-up procedures. In the case help is required, Mihi technical support will
provide assistance over the phone to aid with the completion of these processes. Maintenance will also
be provided by the Mihi team (subject to the specifications of the warranty and M22 terms &
conditions).
Do GDPR and other data privacy guidelines apply to the use of clocks? Yes. Strict data privacy guidelines have been applied to the M22 clock. Employee data retrieved by the clock
can only can be accessed through Mihi, or Clock Resident Data, a secure system that has been certified
according to GDPR standards.
Can this clock be used in any country? Yes. The clocks can be customized so that they are localized to any country in the world with regards to
�me zone and dialect. Every clock is integrated with Mihi so�ware as well, meaning that it will help
maintain compliance with local regula�ons across over 150 countries.
Can we get the audit logs if needed?
Yes. Audit logs can be requested at any time. The logs will be processed and provided to the individual or group that made the request.
How frequently is the a�endance/biometric data transferred to the HCM?Time and a�endance data can be transferred at any �me. The specific frequency can be determined, and
set, by the user. For op�mal efficiency and security, we recommend that the frequency of transfer is set to
two minutes.
Does Mihi have GPS-enabled mobile �me clocks? The �me displayed on the M22 clock can be set so that it coincides with local �me zone se�ngs. Addi�onal-
ly, GPS can be enabled through the implementa�on of an addi�onal chip in the clock. This will allow the
clock to automa�cally adjust its internal time to coincide with the appropriate �me zone in which it is
located. The approximate price to complete this is 30 USD.
We have our own clocks – can we integrate them with Mihi?Yes. If your are currently using a different type of clock, it can be integrated with Mihi software. Once
integrated, Mihi software will administer full time keeping services via the clock which your business has
elected to use.
How does this clock ensure employee fingerprint data is secure?
The M22 clock’s fingerprint-scanning technology ensures security through its combination of encryption
and biometric functionality. Once fingerprint data is captured during the initial enrollment process, the
system identifies the unique sections of the fingerprint and builds a corresponding biometric template. This
template does not contain the entire fingerprint, only the specific sections necessary to identify and
differentiate the employee. Once the biometric template has been created, the original scan of the
employee’s fingerprint is discarded, and only the template is saved for future reference. All templates are
stored on a secure database. All templates for terminated employees are purged immediately upon
termination.
What is the warranty?tyYes. M22 clocks come with a one year warranty, effec�ve upon receipt of the �me clock.
For further information, please contact us:www.mihi.com
+1 408-703-0455