Name: Nair Binu Devadas Address: Sri Mahalakshmi Niwas, No2 & 2A, 1st Main 6th cross Chikkuthayappa reddy Layout, Roopena Agrahara, Madiwala Post Bangalore 560068. Tel # 9930924654/8884531144DOB: 24/05/1981

Work Experience:

J.P Morgan Chase:

J.P Morgan Chase is a major participant in the strongest, most vibrant capital Markets in the world, operating across various businesses and geographies.

Designation: Team Lead (CCB) Dept: Claims OperationsDuration: Sep 06 2007 – Till date

Job responsibilities

Currently working as a Team Leader for retail Banking handling a group of 17 specialists processing customer claims.

Previously Team lead for Fraud department in retail banking dealing with AML, KYC, New account screening, monitoring online activity, and check fraud.

Previously a re-presentment specialist reviewing chargeback rebuttals for VISA & Master card.

Achievements:

Selected and was part of Leadership Accelerated Program. Received an award for the best team lead three months in a row. Worked as a Relief team manager. Worked on a special project to reduce and manage inventory. Worked as an SME to assist new hires. Worked on F.C.R project to improve team F.C.R and to decrease discretionary time.

Previous Work Experience:

Godrej Lawkim:

Designation : Quality Coach/Trainer Dept: OperationsDuration: April 2007 to Sep 2007

Job responsibilities: Quality monitoring for outbound calls made by advisors to improve advisor standards. Process trainer for new hires.

WNS Global Services:

Designation : Financial Advisor Dept: Operations/Ameriprise Financial. Duration: March 2006 to April 2007

Job responsibilities

Working with financial advisors to trade Mutual funds within insurance policies

Achievements:

Appointed as a trainer for training new hires on product refreshers& systems Assisted transition teams as floor support Passed NASD Series 6&63 certification to qualify in trading of mutual funds across all

states in U.S.

Wipro Spectra mind:

Designation : Financial Advisor Dept: Operations/diamonds/American ExpressDuration: Nov 2002 to Sep 2005

Job responsibilities

Responsible for quick answer to incoming calls in Service to Sales process, advising customers on account management and credit maintenance.

Generating revenue through balance transfers and up selling for value added services, while maintaining customer satisfaction.

Achievements:

Worked as a Relief Team Manager before resignation to handle existing production teams.

Qualification:

Bachelors in commerce.Certified QA software tester from SEED academy.

Strengths:

Professional and committed to results.Good communicator and team player.

Fast learner and result oriented. Binu Nair