Bindu Malini KrishnanSenior Director at Aon Hewitt

SummaryIn my 19+ year career, I have always been identified for certain strengths - my ability to build relationships,

mentor talent and the ability to think "big picture". I enjoy working with people and I believe communication is

one of my strengths. As a leader, I like to give a lot of space for people to experiment and innovate. I am always

asking the question "What have I given back?" and one of my big interest areas is focussing on the CSR

activities at Aon Hewitt and the work I do in this space gives me immense satisfaction.

In my current role, all the above strengths get used to make sure the business unit that I head is growing and

associates deliver quality work.

SpecialtiesHRO operations, Call center Startups, Customer Service Operations, Transition, CSR activities

ExperienceSenior Director (just a change in naming convention of the designation) at Aon HewittOctober 2003 - Present (8 years 11 months)

In the eight+ years at Aon Hewitt there is almost no area in Benefits administration that I havent been a part

of. I have been instrumental in establishing the Customer Service capabilities in India for Aon Hewitt. Have

also managed other varied processes as well, like Ongoing client processing, Transaction Accuracy audits,

Industrial Engineering Group etc. Setting up the voice operations meant not only ensuring the technology was

in place, but setting up the framework for knowledge transfer and contextual training since the domain is

new.

In my current role, I manage the India operations for the East Business Unit and continue leading the

Customer Service operations across business units. Since the past year I have been leading a transformational

initiative called "Control Your Destiny" for my team and the results have been outstanding. The teams are

more engaged and the sense of ownership has increased significantly. This year the continuation of this

initiative is called "Own your destiny". The crux of the program has been to create an inclusive work

environment and "ask" rather than "tell".

Senior Manager at Wipro SpectramindMarch 2001 - October 2003 (2 years 8 months)

I was one of the earliest managers for the technical helpdesk of a leading global PC manufacturer at Wipro

BPO. After being part of operations for a year and a half I moved into the transition team. I was actively

involved in transition and implementation of multiple processes from the US and UK, ranging from customer

service for a large credit card company to an internal technical helpdesk for a leading US consulting

organization. I was also the lead coordinator for COPC both in operations and transition.

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3 recommendations available upon request

Manager - HAT at Pizza CornerJanuary 2000 - March 2001 (1 year 3 months)

2 recommendations available upon request

Director at First Computers1993 - 1996 (3 years)

Systems Engineer at Pace Elcot Automation Ltd1991 - 1993 (2 years)

Faculty at NIITAugust 1989 - August 1990 (1 year 1 month)

EducationOsmania UniversityB.Sc, Maths, Physics, Chemistry, 1987 - 1989

Kendriya Vidyalaya, Air Force Academy, Dindugul12th, English, Maths, Physics,Chemistry, Biology, 1983 - 1986

Kendriya Vidyalaya, Happy Valley, Shillong7th to 9th std, CBSE, 1980 - 1983

Kendriya Vidyalaya, Dehu Road3rd to 6th, CBSE, 1976 - 1979

InterestsCycling, Mentoring, Volunteering

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Bindu Malini KrishnanSenior Director at Aon Hewitt

5 people have recommended Bindu Malini

"When I think of people who have the ability to transform lives, Bindu's name is one that comes to my mind

almost instantaneously. She is a friend, she is a mentor, she is someone I can always look up to, and she is

someone who is always around! Its been about 10 years that I left Spectramind, however we still talk and I

still continue to get inspired! Thank you for being around Bindu!"

— Prashant B., Associate, Wipro Spectramind, reported to Bindu Malini at Wipro Spectramind

"Bindu is an exceptional leader; she is a great visionary and is able to break down complicated tasks into

workable permanent solutions; she is an excellent thought leader and is very innovative in her approach. I

indirectly reported to her for the Transition of MSN-IA account to Wipro and I consider that period to be the

most rewarding time that I spent at Wipro. She personally presented me with several opportunities that helped

towards my career progression and the achievements I have made to date. She is highly collaborative,

supportive and pro-active. She is one to whom people could look up to for inspiration and guidance."

— Shobhit B., Team Leader, Wipro, worked indirectly for Bindu Malini at Wipro Spectramind

"An intelligent, vivacious and sensitive human being. Highly talented with words. A talented poet - drop an

idea/word, you get a poetry. A dependable friend."

— Gopal R., Manager - Quality, Wipro, worked with Bindu Malini at Wipro Spectramind

"Bindu is and has always been a person with exceptional qualities backed with exceptional skills. She has a

natural gift to fit into any situation and she adapts to it almost instantly. A girl with lots of spine and initiative

she has reached where only few could. She is a self driven person and has great potential to grow at a very

fast pace. Working with her and sometimes as her "Boss" was indeed a pleasure. A lovely individual, she

remains the same very down to earth person I knew so many years ago, despite the wonderful success she has

achieved."

— Vasant N., General Manager – HR (Corporate), Pizza Corner Private Ltd, managed Bindu Maliniindirectly at Pizza Corner

"Bindu made tremendous effort in making our Human Assets Department an integral part of our daily

operations. Great motivator and provided support to operations at all times. The "daily dose" made an impact

on executives who needed a work life balance and made the teams stronger and competitive! wonderful

person,full of life,enthusiastic and a great manager."

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— Senthil R., District Manager, Pizza Corner, worked directly with Bindu Malini at Pizza Corner

Contact Bindu Malini on LinkedIn

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