binder1.docx

Bhagwati Designs Private Limited

Doc.No.: BD/FM/04/04Rev. no.: 03Date: 30-06-2004Page No.: 1/2 AMENDMENT SHEET (QM)

Amend- mentNo.DateDISCARD

Doc. No.

Rev. No.REPLACE WITH

Doc. No.Rev.No.REASONS FOR AMENDMENT

0124-03-2003BD/QM/00/0200BD/QM/00/0201Documents Revision

0224-03-2003BD/QM/00/0400BD/QM/00/0401List updated.

0324-03-2003Anx.2 to Sec.-500Anx.2 to Sec.-501Reorganisation.

0424-03-2003Anx.4 to Sec.-500Anx.2 to Sec.-501Reorganisation

0524-03-2003BD/QM/08/0100BD/QM/08/0101DCR & IQA/M/1/03

0615-09-2003BD/QM/00/0201BD/QM/00/0202Index updating

0715-09-2003BD/QM/00/0401BD/QM/00/0402Reorganisation

0815-09-2003BD/FM/04/0401BD/FM/04/0402Document revisions

0915-09-2003BD/QM/00/0500BD/QM/00/0501Document revision



1215-09-2003BD/QM/04/0100BD/QM/04/0101Certification Audit

1315-09-2003Ann 1 to sec 400Ann 1 to sec 401Procedure connectivity Updated

1415-09-2003BD/QM/05/0100BD/QM/05/0101Certification Audit

1515-09-2003Ann.2 to Sec.501Ann.2 to Sec.502Reorganisation

Bhagwati Designs Private Limited

Doc.No.: BD/FM/04/04Rev. no.: 03Date: 30-06-2004Page No.: 2/2 AMENDMENT SHEET (QM)

Amend-DateDISCARDREPLACE WITHREASONS FOR

mentAMENDMENT

No.Doc. No.Rev. No.Doc. No.Rev.No.



1815-09-2003BD/QM/07/0100BD/QM/07/0101Documents revision

1915-09-2003BD/QM/080101BD/QM/08/0102Certification Audit

2030-06-2004BD/QM/05/01B102BD/QM/05/01B103DCR dated 22.03.04

2130-06-2004BD/QM/05/01B202BD/QM/05/01B203DCR dated 22.03.04

2230-06-2004BD/QM/05/01C01BD/QM/05/01C02DCR dated 22.03.04

2330-06-2004BD/QM/05/01D02BD/QM/05/01D03DCR dated 22.03.04

2430-06-2004BD/QM/08/0102BD/QM/08/0103DCR dated 22.03.04

2530-06-2004BD/QM/00/0202BD/QM/00/0203DCR dated 22.03.04

--------------------------------------------Management Representative

.Bhagwati Designs Private LimitedDoc no.BD/QM/00/01

QUALITY MANUALRev: 00

Identification SheetPage 1of 1

COPY NO: ORIGINALEDITION NO.: ONE

Amendment Records:

File QM0001.DOCRev. No. 00, dated 25-11-2002 Original




COPY NO: 1 (ONE)EDITION NO.: ONE

ISSUED TO: MANAGING DIRECTOR

Amendment Records:





COPY NO: 2 (TWO)EDITION NO.: ONE

ISSUED TO: MANAGEMENT REPRESENTATIVE

Amendment Records:





COPY NO: 3 (THREE)EDITION NO.: ONE

ISSUED TO: LIBRARY COPY (MUMBAI)

Amendment Records:





COPY NO: 4 (FOUR)EDITION NO.: ONE


Amendment Records:





COPY NO: 5 (FIVE)EDITION NO.: ONE


Amendment Records:





COPY NO: 6 (SIX)EDITION NO.: ONE


Amendment Records:





COPY NO: 7 (SEVEN)EDITION NO.: ONE

ISSUED TO: MRR (HYDERABAD)

Amendment Records:





COPY NO: 8 (EIGHT)EDITION NO.: ONE

ISSUED TO: LIBRARY COPY (HYDERABAD)

Amendment Records:





COPY NO: 9 (NINE)EDITION NO.: ONE

ISSUED TO: LIBRARY COPY (HYDERABAD)

Amendment Records:





COPY NO: 10 (TEN)EDITION NO.: ONE

ISSUED TO: CERTIFYING AGENCY

Amendment Records:




IndexPage 1 of 2

SlName of documentDocumentRev.Section

ISONo. of

No.NumberNo.Pages

1.IDENTIFICATION SHEETBD/QM/00/01 00-1

2.INDEXBD/QM/00/02 02A2

3AUTHORIZATIONBD/QM/00/03 00B1

4.AUTHORIZED HOLDERS OF QM BD/QM/00/04 02C1

5.AMENDMENT POLICYBD/QM/00/05) 01D1+2

& AMENDMENT SHEET (QM)BD/FM/04/04) 03

6.COMPANY PROFILE ANDBD/QM/00/06 01E2

SCOPE OF QUALITY SYSTEM

7.LIST OF ABBREVIATIONSBD/QM/00/07 01F1

QUALITY MANAGEMENT SYSTEM REQUIREMENTS (REF:9001:2000)

8.QUALITY MANAGEMENTBD/QM/04/01 0143

SYSTEM

GENERAL REQUIREMENTS4.1

DOCUMENTATION REQUIREMENTS4.2

CONNECTIVITY OF QM & QP

CLAUSES - ANNEXURE -1011

9.MANAGEMENT RESPONSIBILITY BD/QM/05/01 0155

MANAGEMENT COMMITMENT5.1

CUSTOMER FOCUS5.2

QUALITY POLICY5.3

PLANNING5.4

RESPONSIBILITY, AUTHORITY5.5

& COMMUNICATION

MANAGEMENT REVIEW5.6

QUALITY POLICYANNEXURE 1 001

ORGANIZATION CHARTANNEXURE 2 032

PRIMARY RESPONSIBILITY/ANNEXURE 3 022

AUTHORITY CHART

DETAILED FUNCTIONALANNEXURE 4 033

REPONSIBILITY CHART


QUALITY MANUALRev:03

IndexPage 2 of 2

SlName of documentDocumentRev.SectionNo.NumberNo.10. RESOURCE MANAGEMENTBD/QM/06/01 006PROVISION OF RESOURCES6.1HUMAN RESOURCES6.2INFRASTRUCTURE6.3WORK ENVIRONMENT6.411. PRODUCT REALIZATIONBD/QM/07/01 017PLANNING OF PRODUCT REALIZATION7.1CUSTOMER RELATED PROCESSES7.2DESIGN & DEVELOPMENT7.3PURCHASING7.4PRODUCTION & SERVICE PROVISION7.5CONTROL OF MONITORING & MEASURING7.6DEVICES12. MEASUREMENT, ANALYSIS &BD/QM/08/01 038IMPROVEMENTGENERAL8.1MONITORING & MEASUREMENT8.2CONTROL OF NONCONFORMING PRODUCT8.3ANALYSIS OF DATA8.4IMPROVEMENT8.5

Amendment Records:

File QM0002.DOCRev. No. 03, dated 30-06-2004 Revision nos. updated as required.

No. of Pages 2

7

4



AuthorizationPage 1 of 1

This Quality Manual provides adequate description of the Quality Management System in the company. This is used as a permanent reference for implementation and maintenance of the system. This manual is available whenever necessary for distribution to customers as uncontrolled copy, for their understanding of the quality system being followed by the company in respect of products and services offered.

The detailed procedures being followed by the various departments and sections in meeting these system requirements are given as Procedures, which are controlled and classified documents. The procedures are referenced in the appropriate sections of the Quality Manual.

This Manual is authorized for use with effect from date of issue of the various sections.

It is certified that all personnel in all the departments and sections of the company implement the contents of this Quality Manual and associated Procedures, as applicable.

Mr. G.S.Daga Managing DirectorBhagwati Designs Private Limited

Amendment Records:

File QM0003.DOCRev. No. 00, dated 25-11-2002 - Original



Distribution ListPage 1 of 1

AUTHORIZED HOLDERS OF QUALITY MANUAL

COPY NO.ISSUED TO

1 Managing Director2 Management Representative3-6Library Copies -Mumbai7MRR (Hyderabad)8-9Library Copies-Hyderabad10Certifying Agency

Note: 1. Electronic files of the latest document in PDF, non printable format is available at all the offices on computer network for reference only.

2. Any amendments in these documents (displayed on the network) would be suitably notified to all the users.

Amendment Records:

File QM0004.DOCRev. No. 02, dated 15-09-2003 Vadodara office deleted and BIC Hyderabad deleted. Note 1 amended.



Amendment PolicyPage 1 of 1

All amendments shall be issued by the Management Representative after the document has been reviewed and approved by designated signatories. Copies of the amendment sheet along with the amended document bearing the latest revision number and date of issue shall be given to the Manual holders named in the Distribution List. After every 100 revisions in a manual, the edition of the manual shall be incremented by 01.

The nature of amendment shall be recorded in the Amendment Records section of the amended manual.

The respective holders are responsible for discarding and destroying the obsolete document and replacing with the amended one. The MR shall ensure that the amendment has been incorporated in all the copies by obtaining signatures from all manual holders on a distribution sheet. This record shall be retained permanently with the MR.

In addition, the MR will ensure that the copies of the relevant documents that are available on the company network will be updated. The MR will also email to all persons having access to these documents and inform them of the amendment/s

The master copy of the obsolete document shall be withdrawn and retained with the MR for future reference.

MANAGEMENT REPRESENTATIVE

Amendment Records:

File QM0005.DOCRev. No. 01, dated 15-09-2003 Format no. deleted and number of revisions for edition changed increased to 100.



Company Profile & Scope of Quality SystemPage 1 of 2

COMPANY PROFILE

The firm was started in 1962 as a Partnership in the name of Bhagwati and Kumbhani to offer Civil, Structural & Architectural Consultancy services. This was dissolved in 1971 to form a Proprietary firm styled as Bhagwati & Associates, which was subsequently converted to a private limited firm. In view of rapid expansion into other areas such as Electrical, Mechanical, a new firm by the name of Bhagwati Designs Private Limited (BDPL) was formed in 1982.

In 2001, BDPL was taken over by F.L.Smidth, a Danish group specializing in Cement plant engineering, technology and equipment. It is now part of this group, which has a worldwide presence.

BDPL is primarily a Consulting Engineering firm offering Consultancy services in various disciplines viz. Civil, Structural, Architectural, Electrical and Mechanical Engineering. BDPLs areas of expertise are:

Preliminary Engineering Design & Detailed Engineering Construction Management Cost studies

HUMAN RESOURCES

One of the great strengths of our company has always been the courage and energy with which our people live up to the challenge of change - which is even more important in todays changing and highly competitive marketplace. It is the leadership and commitment of our people that gives us the confidence that we will continue to succeed.

EMPLOYMENT CATEGORIES/LEVELS

BDPL is a function oriented rather than a designation oriented organization. Irrespective of designation, certain functions viz. Head of Department (HOD) and Project Coordinator (PC) hold the key roles in the responsibility/authority matrix. The PC is the main person responsible for project monitoring, execution and customer interface whereas the HODs are responsible for delivering the product to required specifications. The MD together with the HODs and the MR are part of the top management team that is collectively responsible for all areas classified under Management Responsibility.

The most common designations that are prevalent in BDPL are:

Managing Director, Controller (Finance & Administration), Senior Vice President, Vice President, Chief Engineer/Architect, Deputy Chief Engineer/Architect, Associate/Advisor,



Company Profile & Scope of Quality SystemPage 2 of 2

Manager, Deputy Manager, Architect, Engineer, CAD Operator, CAD Quality Checkers & Staff

SCOPE OF QUALITY SYSTEM

The Quality Management System covers and is applicable to the BDPL Registered & Design Office at Chembur as well as the branch at Hyderabad. All departments viz.

Architectural Civil & Structural Mechanical Electrical

and sub-sections within these departments are part of the QMS. The QMS will apply to all activities of the departments, i.e.

Design Drawings Tendering Site supervision & Construction Management

Reference documents

Amendment Records:

File QM0006.DOCRev. No. 01, dated 15-09-2003 Vadodara office deleted and paragraph on common designations amended.



List of AbbreviationsPage 1 of 1

BDPL - Bhagwati Designs Private Limited, Mumbai & Hyderabad CEO- Chief Executive OfficerC (F&A) - Controller (Finance & Administration) MD- Managing DirectorHOD- Head of Department BIC- Branch in ChargeMR- Management RepresentativeMRR- Management Representatives Representative MRM- Management Review MeetingPRM- Project review meeting ORM- Operations review meeting Sr.- SeniorVP- Vice PresidentCE- Chief engineerDy.- Deputy Engg.- EngineerCO- Cad OperatorQMS- Quality Management System QM- Quality ManualQP- Quality Procedures FM- Format Manual Doc.- DocumentNo.- NumberDt.- DatedDept.- DepartmentPC- Project Coordinator CAD QC CAD quality checker

Amendment Records:

File QM0007.DOCRev. No. 01, dated 15-09-2003 Vadodara office deleted



QUALITY MANAGEMENT SYSTEMPage 1 of 3

4.1 General requirements

This document details the Companys policy, objectives, Organization, and the mechanism for Management Review of the Quality Management System. The functions of the key departments which affect Quality are also detailed. The Organization structure, responsibility and their inter-relation are also detailed.

The management has ensured through various procedures and reviews that adequate resources are available to support the operation and monitoring of these processes.

Procedures exist to monitor, measure and analyse processes that are necessary to provide desirable and documented specifications to the organization's products and services.

Planned reviews are held to review results of data collected and implement actions necessary for achieving planned results and continual improvement of the Quality Management System.

4.2 Documentation requirements

4.2.1General

The Quality Management System documentation includes

a) A Quality Policy of the company that is formulated by the Top Management after detailed discussions and debates. While framing the Quality Policy, due care has been taken regarding the Quality Objectives and goals of the Company as well as the expectations and needs of the customers and its own employees. The quality policy and objectives have been documented and signed by the Managing Director, BDPL.b) A Quality Manual documenting all activities related to ISO 9001:2000 clauses with a brief description of the company profile and policy of the company towards quality.c) A set of procedures to document all functions and activities in order to meet the requirements of ISO 9001:2000 clauses with due references to other interrelated procedures and formats for implementation of the quality policy/objectivesd) Documents needed to ensure effective planning, operation and control of the organization's processes have been duly identified and controllede) Records needed to demonstrate conformance to stated procedures.

4.2.2Quality Manual

a) The quality system is documented across all the functions and activities under the scope of ISO 9001:2000 certification. The documented quality system is a four-tier system, which is as follows:1st Tier - Quality Manual 2nd Tier - Procedure Manual3rd Tier - Work Instruction/Operation Manuals 4th Tier - Formats / Forms / Records




The Quality Manual documents all activities related to ISO 9001:2000 clauses with a brief description of the company profile and policy of the company towards quality. Adequate references to the procedures have been made for all the quality system requirements. A matrix showing interrelation & connectivity of various procedures with respect to main clauses of quality manual is shown in Annexure I.

b) Procedures have been documented for all functions and activities in order to meet the requirements of ISO 9001:2000 clauses with due references to other interrelated procedures and formats for implementation of the quality policy/objectives.

Operation manuals cover all standard codes & drafting procedures. Work instructions may be followed for areas where operation manuals do not exist.

Formats are also filled up in areas where monitoring, inspection and verification activities are carried out.

c) All Quality Manual documents and procedures are cross-referenced as necessary to show the interaction between the various processes of the quality management system.

4.2.3 Control of documents

A procedure for authorization, issue, revision and control of all documents, which describe the Quality System, is available. Systems exist for identifying documents as controlled, uncontrolled, master or obsolete.

A procedure for authorization, issue and control of all documents of external origin is available. A procedure for control of data in hard copy or electronic media exists.

Quality system documents and data are reviewed and approved for adequacy by authorized personnel prior to issue. A master list of quality system documents indicating the current working issue of all documents is maintained and readily available to preclude the use of invalid and/or obsolete documents.

Pertinent issues of documents are available where needed. Invalid/obsolete documents are removed promptly from all points of use by the respective holders or may be appropriately marked as SUPERSEDED and kept for future review/reference.

The Quality systems documents are reviewed yearly or more frequently if the need arises and this is recorded in the document itself.

On receipt of an authorized request to obsolete/change a section of Quality Manual, Quality procedure or associated documents or any product quality related documents, the originating department ensures that the signatories, or the current authorities agree and promptly issue an instruction to withdraw/ revise the document. The need for document and data change may also arise from the decisions made in the Management review meeting and/or change in the




working methods. The affected clauses/paragraphs are identified in the document itself in the Amendment Records section.

The control procedures cover such documents of external origin, which are necessary for the achievement of quality. These include national/international standards and codes as well as documents received from other bodies external to BDPL

4.2.4 Control of records

Procedures exist for identification, collection, indexing, access, filing, storage, maintenance and disposal of quality records. Since preparation of designs/drawings forms the core business of BDPL, records of inspection and testing as well as process parameters are followed and maintained as per procedure on design control as also procedures for product realisation and are available for customers inspection only at the office premises. These records shall demonstrate conformance to specified requirements and are available with various people as detailed in the Plan of work till Job closure and thereafter at the library.

Legible and pertinent records of suppliers assessment and evaluation, training, document control, internal audits, corrective and preventive actions, management reviews, contract reviews etc. are maintained for the retention periods as determined and documented.

Where contractually agreed quality records are made available to customers for an agreed period.

Reference Documents:

Procedure for document & data cont rol BD/QP/04/01 Procedure on housekeeping BD/QP/04/02Procedure on design control BD/QP/07/04 List of Quality records BD/FM/05/02 Amendment Sheet BD/FM/04/04

Prepared & Issued by:Approved by:Management RepresentativeManaging Director

Amendment Records:

File: BDQM0401.DOCRev. No. 01, dated 15-09-2003 Annexure 1 amended

------Doc. No. BD/QM/04/01 A Rev : 01Date : 15/09/2003 Page 1 of 1

ANNEXURE 1

---MATRIX OF VARIOUS QUALITY MANUAL AND QUALITY PROCEDURE CLAUSES FOR THEIR CONNECTIVITY

Quality System Manual

Doc. No.Procedures Manual Document no. BD/QP/

04/0104/0205/0105/0206/0107/0107/0207/0307/0407/0507/0607/0707/0808/0108/0208/0308/04

BD/QM/04/01------------

BD/QM/05/01------------

BD/QM/06/01----------------

BD/QM/07/01--------

BD/QM/08/01-------------



5. MANAGEMENT RESPONSIBILITYPage 1 of 5

5.1 Management commitment

Commitment of top management to the development and implementation of the Quality Management System and continual improvement is evidenced by:

Communicating the procedural requirements for meeting customer requirements within the organization and providing implementation assistance wherever necessary The establishment of a Quality Policy which reflects the organizational goals as well as the needs and expectations of its customers Developing quality objectives which are achievable and measurable Conducting Management Reviews on a pre-planned regular basis Budgeting, reviewing and providing the resources needed to implement and maintain the Quality Management System Stress on employees development and training

5.2 Customer Focus

Adequate procedures are in place to ensure that customer requirements are determined and met. The Quality Policy keenly stresses that customer satisfaction is the main pillar around which all actions have to be taken.

5.3 Quality Policy

The Quality Policy of the company has been reviewed and finalised by the Top Management after detailed discussions and debates. While framing the Quality Policy, due care has been taken regarding the Quality Objectives and goals of the Company as well as the expectations and needs of the customers. The quality policy and objectives have been documented and signed by the Managing Director, BDPL.

This policy is communicated to all employees and steps are taken to ensure that this policy is understood, implemented and maintained at all the levels.

The Quality Policy is framed and displayed in key locations throughout the company. At the Management Review Meetings, the Quality Policy is periodically reviewed for relevance and suitability and changes, if required, are accordingly made.

The text of the Quality Policy is given in Annexure 1 to this document.

5.4 Planning

5.4.1 Quality Objectives

a) Bhagwati Designs Private Limited is dedicated to provide the customer with quality, cost effective and time bound engineering services in the following areas:




Architectural designs Civil and Structural designs Designs of mechanical utilities & systems Designs of Electrical systems Tendering for these systems on customers behalf Preparation of detailed construction drawings Site and construction management

b) BDPL will constantly strive to improve its designs through proactive methods taking into account inputs from customers and their suppliers and its own wealth of experience.

c) Cost effectiveness for a customer shall be an important consideration in BDPLs design philosophy, while at the same time strictly adhering to accepted engineering practices regarding safety and adequacy.

d) The customer is supreme in all areas of BDPLs operations. Quick and accurate response to his needs shall govern all workings of BDPL. Dealings with the customer shall be on a proactive rather that on a reactive basis.

e) BDPL will foster a culture of participation and motivation for employee growth and contribution as per the Quality Policy.

The extent of achievement of the above objectives is measured through the following:

Analysis of Data Management review meetings Customer feedback at job closure

At departmental level, each HOD has a set of measurable objectives (derived from the company objectives), which are benchmarked on an annual basis. The achievement of these benchmarks is measured on a quarterly basis from 1st April to 31st March.

5.4.2Quality management system planning

Requirements of quality are met through quality planning in respective areas through documented Quality plans in proper formats and procedures to suit the methods of operation. Consideration is given to the following activities while meeting the specified requirements for the projects or contracts.

Preparation of the quality plans Identification and acquisition of all controls, processes, equipment, resources and skills required to achieve the required quality of the products. Ensuring compatibility of methods of operation to the applicable documents Identification of suitable verification at appropriate stages in the design and drawing stages. Clarification of standards of acceptability for all features and requirements, including the subjective elements.




Identification and preparation of quality records

Future needs are taken into consideration during the preparation or updating of the Quality Plan in order to continuously cater to the needs of the customer. Adequacy of resources to meet the plan is reviewed during management reviews.

Documents are issued on a controlled basis and controlled as per procedure for document control.

5.5 Responsibility, authority and communication

5.5.1 Responsibility and authority

An Organization chart detailing the structure at various levels of the organization as well as departments is attached in Annexure 2.

The authority of each employee is commensurate with the laid down responsibilities. The details regarding primary responsibilities/authorities clause-wise as per ISO 9001:2000 are given in the Primary Responsibility/Authority Chart (Annexure 3). Detailed functional responsibilities at various levels mentioned in Organization Chart and the Project Coordinator is given in Annexure 4. Delegation of responsibility in case of an individuals absence is one level below or one level above depending on the function to be carried out.

Each procedure describes in detail the personnel responsible for quality in their area and for implementation in that area.

5.5.2 Management representative

The top management has appointed a Management Representative as sho wn in the Organization chart. In addition to his other functions the MR is responsible for the Quality Management System with regard to its establishment, implementation, monitoring and maintenance.

He has the responsibility and authority for ensuring that the requirements of the Quality Management System described in this manual and associated documents are implemented and maintained. He is required to report directly to the Managing Director on the performance of the QMS. He also liaises with external parties on matters related to the Quality Management System.

The Hyderabad office has one person identified as the Management Representatives Representative (MRR) as shown in the Organization chart. This person is responsible for such quality activities at the Branch level as may be delegated by the MR.




5.5.3 Internal communication

Every employee in BDPL has been given an E- mail id and has access to E- mail. Communication is affected through e-mail as far as possible. A hard copy of important information may also be displayed on the notice board from time to time. A newsletter is published on a regular basis, which communicates the management view and philosophies and gives information of general interest to all employees. Procedures in the area of product realization have sufficient provision for internal review and communication.

5.6 Management Review

5.6.1 General

For effective control and maintenance of the Quality Management System, management reviews have been divided into three categories as follows:

Management Review Meetings (MRM) which are held once in four months, usually after an internal quality audit or an external audit Project Review Meetings (PRM), which are held every month on predetermined dates. Operations Review Meetings (ORM), which are held every month, usually a week after the PRM.

5.6.2 Review inputs

Depending on the type of review meeting, inputs are obtained from one or more of the following:

Internal and external Quality Audit results and analysis Customer feedback Follow- up on actions from previous/other reviews Implementation and status of preventive and corrective action Project review status Monthly status reports Changes brought about by new technological changes and market needs Recommendations for improvement of the QMS Review of the training required and effectiveness of the training carried out Analysis of data

5.6.3 Review output

Output from all review meetings will be in the form of minutes where decisions relating to the Quality Management System are recorded together with person/s responsible for implementation and its time schedule/s. All actions to be taken are entered in the electronic Action Taken Register (ATR) for ease of follow-up.

In general, all review outputs will concentrate on the following:




Adequate provision of resources for achieving desired results Improvement of product quality Increasing effectiveness of the Quality Management System and its processes.


Procedure on document and data control - BD/QP/04/01 Procedure on quality planning BD/QP/05/01 Procedure on Management review BD/QP/05/02 Procedure on Quality Assurance BD/QP/08/02


Amendment Records:

File: BDQM0501.DOCRev. No. 01, dated 15-09-2003 Amended clauses 5.4.1, 5.5.2,5.6.2,5.6.3, ReferenceDocuments updated, Annexure 2, 3, 4 amended.

.Bhagwati Designs Private LimitedDoc no.BD/QM/05/01A


Annexure 1 to section 5Page 1 of 1

QUALITY POLICYCustomer Satisfaction is our primary consideration. We will constantly strive to satisfy customer needs and provide quality, cost effective and time bound engineering services through continuous up-gradation of methods and systems.

We shall create a work environment wherein the companys growth and well being are intertwined with the progress and prosperity of its employees. We will inculcate a work ethic where all actions are customer driven.

A SATISFIED CUSTOMER IS OUR FIRST AND ULTIMATE AIM

G.S.Daga Managing Director

Amendment Records:

File: BDQM0501A.DOCRev. No. 00, dated 25-11-2002 -Original

Bhagwati Designs Pvt. Limited.Doc. No. BD/QM/05/01B1Rev. 03 dated 30-06-2004Page 01 of 02

MANAGING DIRECTOR(CEO)Controller(Finance & Administration)HyderabadBranch Office(Refer page 02)Team of Financial& Admin. StaffIT In chargeSystems Coordinator,Marketing & MRAnnexure 2 Organisation Chart

HODHODHODHODHODHOD

(Human Resource Development)(Civil/Structural) I(Civil/Structural) II(Civil/Structural) III(Architectural)(Utility Services) (Elec/Mech)

Team of Administration StaffTeam ofEngineersTeam of CADOperatorsTeam ofEngineersTeam of CADOperatorsTeam ofEngineersTeam of CADOperatorsTeam ofArchitectsTeam of CADOperatorsTeam of EngineersTeam of CAD Operators

Bhagwati Designs Pvt. LimitedDoc, no.BD/QM/05/01B2Rev 03 dated 30-06-2004Page 2 of 2Annexure 2 Organisation Chart(Hyderabad Branch)

MANAGING DIRECTOR CEOMRBranch In Charge & HOD (Mechanical)MRRHOD(Civil/Structural I)HOD(Civil/Structural II)Team of Engineers/ArchitectsTeam of Engineers/ArchitectsTeam of Engineers (Mech.)Team of CAD OperatorsTeam of CAD OperatorsTeam of CAD OperatorsTeam of Administrative StaffMumbai Office

.Bhagwati Designs Private LimitedDoc no.BD/QM/05/01C



PRIMARY RESPONSIBILITY/AUTHORITY CHART

Clause no. of ISO 9001:2000Primary Responsibility/Authority

4. Quality Management System

4.1 General requirementsTop management

4.2 Documentation requirementsMD/MR

5. Management responsibility

5.1 Management commitmentTop management

5.2 Customer focusHOD/PC

5.3 Quality policyTop management

5.4 PlanningTop management

5.5 Responsibility, authority & communication MD

5.6 Management reviewMD/MR/HOD/PC

6. Resource management

6.1 Provision of resourcesMD/C (F&A)

6.2 Human resourcesMD/HOD

6.3 InfrastructureMD/HOD/C (F&A)

6.4 Work environmentMD/C (F&A)/HOD

7. Product Realization

7.1 Planning of product realizationPC/HOD

7.2 Customer related processesMD/PC/HOD

7.3 Design & developmentHOD/PC

7.4 PurchasingMD/C (F&A)

7.5 Production and service provisionHOD/PC

7.6 Control of monitoring and measuringMD/HOD devices

.Bhagwati Designs Private LimitedDoc no.BD/QM/05/01C



8. Measurement, analysis & improvement

8.1 GeneralMD/MR/HOD

8.2 Monitoring & measurementMR/MD/HOD/PC

8.3 Control of nonconforming productHOD/PC

8.4 Analysis of dataMR/HOD

8.5 ImprovementMD/HOD/PC

Note: At the Branch level the Branch in charge and MRR will have such primary responsibility as may be delegated by the Managing Director and MR respectively from time to time.

Amendment Records:

File: BDQM0501C.DOCRev. No. 02 dated 30-06-2004 HOD (QA) function deleted.

.Bhagwati Designs Private LimitedDoc no.BD/QM/05/01D



DETAILED FUNCTIONAL RESPONSIBILITY CHART

1. Managing Director (CEO)

The Managing Director has overall responsibility for all activities being carried out at BDPL. He exercises specific and direct control in the following areas:

Resource planning and mobilization Contract review Purchasing Corrective & preventive action Recruitment, training, appraisal and staff welfare

2. Controller (Finance & Administration)

The C (F&A) exercises direct control in the following areas

Purchasing (to the extent detailed in the procedure on purchasing) Finance & Administration Billing and Collection

3. Management Representative (MR)

The MR will be responsible for ensuring that the requirements of the Quality Management System as described in the QM and associated documents are implemented and maintained. He also liases with external parties on matters relating to the QMS.

4. Management Representatives Representative (MRR)

At the Branch, one person is appointed as the MRR by MR. The MRR will be responsible for ensuring that the requirements of the Quality Management System are met at the Branch and also maintain such records (as directed by the MR) at the Branch. He liases with the MR on all matters connected with the QMS.

5. Head of Department (HOD)

Each HOD (irrespective of designation) will be overall in charge of all activities within his/her department including all aspects of product realization. In addition each HOD will assist the MD in his responsibility of monitoring performance by providing the appropriate input data. The HOD will exert specific control of the following activities in his/her department:

Attending customer complaints pertaining to the department Appraisal& training of employees in the department for engineering skills & awareness of Quality Management System Standards




Ensuring (through Managing Director) adequate resources for the department Participating in Management Review Meetings and Operations review meetings and acting on decisions taken therein. Ensuring procedure related to Quality Assurance is followed.

6. HOD (HR)

The HOD (HR) is responsible for coordination of all human resources activities viz. recruitment, appraisal, training and staff welfare. The methodology for operations in these areas is detailed in the Quality procedure as well as in the Personnel Manual. The HOD (HR) also maintains all personnel records and reports to the MD on all HR related matters.

7. Branch in Charge (BIC)

The branch of BDPL will have one person designated as the Branch in Charge (BIC). The BIC, in addition to his functional responsibility, will be the administrative head of the Branch. He will perform such administrative functions as are delegated to him by the Managing Director from time to time. He will report to the Managing Director.

8. Project Coordinator

The Project Coordinator has overall responsibility for all activities in respect of the project/s for which he/she is responsible. His/her specific responsibilities include:

Preparation, finalization and amendments of Plan of Work Identifying & organising resources needed for the project through participating department heads Monitoring of the project w.r.t. resources and progress Participating in Project Review Meetings Liasing with customer on all matters concerning the project Control of project related documents Job closure All other specific responsibilities as outlined in various Procedures of the BDPL Quality Management System.

9. Engineers/Architects

They will act on specific instructions from the Project Coordinator and/or HOD as also as detailed in the Plan of Work. Specifically they will be responsible for the following:

Allocating designs/drafting to juniors/Cad Operators Providing necessary inputs to enable them to do the allocated work Checking the work of juniors/ Cad Operators Maintaining check records Checking/Verification/Approval (Validation) as outlined in the Plan of Work Maintaining design documents/input data till job closure




10. Cad Operator

Cad Operator will act on instructions from engineers/architects and prepare drawings in according with drafting standards of BDPL (or otherwise if mentioned in Plan of work). They will carry out reviews with engineers/architects from time to time. They will also maintain all tracings/drawings. Wherever drafting is done on computers they will ensure a daily back up.

Note:

The above responsibilities are purely for functional designations. All personnel working under HOD or Project Coordinator (irrespective of Title/Employment category) will have responsibilities outlined under item 10 or 11 above depending on their area of work.

Amendment Records:

File: BDQM0501D.DOCRev. No. 03, dated 30-06-2004 HOD (QA) Function deleted.



6. RESOURCE MANAGEMENTPage 1 of 2

6.1 Provision of resources

Top management determines, reviews and provides all the resources needed by the organization to implement, maintain and continually improve the Quality Management System as well as enhancing customer satisfaction by meeting customer requirements.

The departmental heads (HODs) are responsible for the training and development of engineering skills of personnel working under them. Personnel are trained in the aspects of quality of service and awareness on quality system standards.

The Management Representative is responsible for planning and carrying out the audits with the help of internally trained auditors.

6.2 Human Resources

6.2.1 General

A procedure exists for recruitment, training and appraisal of employees which ensures that personnel performing work affecting product quality are competent on basis of appropriate education/skills and experience/training.

6.2.2 Competence, awareness and training

At the recruitment stage, the education, skills and experience required for a position are listed out. Recruitment can be done through one or more alternate sources and desirable characteristics are confirmed through interviews and/or written tests prior to recruitment.

Employee performance is evaluated through annual appraisals where training needs are also identified. Records are maintained in the employees file regarding all details pertaining to qualification, experience, training, feedback and development.

Yearly budgets are finalized and allocated for training to be carried as identified through appraisals and other means. Evaluation of the effectiveness of training is made at the Management Review meetings. Awareness programmes are carried out at least once a year to apprise all employees of the QMS and quality objectives. Technical awareness programmes for skill up- gradation or for technology changes are carried out on a need basis.

6.3 Infrastructure

All infrastructure is provided on a planned basis by top management. An annual budget is prepared (around September each year) which gives a detailed list of infrastructure planned for the following year (January-December). The infrastructure budget includes all items viz. hardware, software, buildings/work places and supporting services such as communication etc. The budget mentions brief details of the infrastructure planned and its estimated value.



6. RESOURCE MANAGEMENTPage 2 of 2

Expenditure is broken down on a monthly basis to suit requirement as well as planned cash flow.

The expenditure budget gets its input from the HODs and the C (F&A) and is prepared by the C(F&A) in consultation with the MD. This budget is discussed by the MD at the next board meeting and finalized in consultation with the other directors. The finalized budget is available for reference with the MD and the C (F&A).

The infrastructure budget is monitored once a quarter at board meetings and updated as necessary.

6.4 Work environment

BDPL has created a conducive work environment to suit the needs of its principle product i.e. engineering designs. Suitable workstations with appropriate hardware and software are provided depending on the work performed. This includes proper office set- up with comfortable working conditions. Changes in work environment, if any, are discussed at management review meetings.

Annual gatherings of employees (Employees Day) are used as a forum to get feedback on all matters of concern to employees. Work environment issues are also addressed at such gatherings. Suggestion boxes are maintained for additional employers feedback at all BDPL offices.


Procedure on recruitment, training and appraisal BD/QP/06/01


Amendment Records:

File: BDQM0601.DOCRev. No. 00, dated 25-11-2002 -Original



7. PRODUCT REALIZATIONPage 1 of 7

7.1 Planning of product realization

BDPL's "product" comprises mainly of designs and drawings.

For every project, a Project Coordinator is appointed who is responsible for the planning of the design and drawing activity to meet the customers requirements. Adequately qualified and experienced people are assigned to undertake design functions. The Project Coordinator, in consultation with participating department heads, organises a team to execute the project.

The Project Coordinator draws up a detailed Plan of Work, which includes all relevant data regarding the project, designs, drawings, customer interfaces etc.

7.2 Customer related processes

7.2.1 Determination of requirements related to the product

This is compiled from one or more of the following depending on the nature of the project

Scope of work as defined in the contract agreement Detailed questionnaires issued to the customer which are duly filled and returned by him General arrangement and other drawings from customer/his consultant/his equipment suppliers/his sub-contractors Additional data may be obtained by meetings with any one or more of these parties Meteorological, Topographical and Soil investigation data obtained from the customer or any local/statutory authority, which is necessary for proper design. All applicable national & international standards/codes. Implied requirements based on experience of the organisation.

7.2.2 Review of requirements related to the product

Contract review being an integral part of the commercial activity is adequately defined and documented. These activities are organized under the marketing department. Project inquiries are received either directly, through open tenders, advertisements and personal inquiries. They are either in writing or verbal. The marketing department reviews capability to meet requirements of customer. Based on the six monthly rolling plan, resource availability is also checked prior to making of the offer.

Offers for new projects are prepared based on scope of work and services to be rendered (as per the enquiry) by estimation of man-hours or number of drawings based on past experience. The marketing department while preparing the estimates takes due assistance, if required, from the various concerned departments, which are likely to participate, based on the scope of work. The offers generally contain the following minimum information:

a) The scope of work and/or any other specific information required by the client for the project and the scope of services to be rendered.




b) Visit charges of Technical personnel to clients for any discussions or site visits. Also, day to day site supervision charges in case of project supervision services.c) Charges for engineering services are either on lump sum basis or on percentage of estimated/actual cost of the project for the defined scope of work.d) Terms of payments.e) Other general terms & conditions.File no. 103 (Offers) is maintained containing all projects with offers/correspondence for preparation of the offer in a chronological order. This file is treated as confidential and is accessible only to Managing Director, Marketing Advisor and senior staff up to level of Vice President/Chief engineer

The contracts based on the offer and subsequent discussions/negotiations are either prepared by BDPL or by the client covering all agreed terms and conditions and are filed in File No. 103 (Agreement) file in the chronological order.

In case of any change in scope of work or services, a discussion is initiated with client either in writing or in form of meetings to revie w the contract.

Amendments from customers based on these discussions subsequent to the signing of the contract are usually received in the form of a letter. Amendments from customers are reviewed by MD/PC/HODs and observations are communicated to the client. If required, meetings with the customer may be held to discuss any further revisions and the final amendments due to the contract review are filed project-wise in the 103 (Agreement) file.

Records of all communication and correspondence with the customers are recorded appropriately.

7.2.3 Customer communication

The Plan of Work, which is prepared for each project, details methodology of communication with customer in respect of technical/commercial clarifications, receipt & submission of information/drawings and general correspondence/faxes. For multidisciplinary projects, this is first discussed and decided amongst participating departments along with Project Coordinator. A separate procedure exists for dealing with customer feedback.

As far as possible, all customer communication will be through electronic media.

7.3 Design and development

7.3.1 Design and development planning

For every project, a Project Coordinator is appointed who is responsible for the planning of the design and drawing activity to meet the customers requirements. Adequately qualified and experienced people are assigned to undertake design functions. The Project Coordinator, in consultation with participating department heads, organises a team to execute the project.




The Project Coordinator draws up a detailed Plan of Work which includes all relevant data regarding the project, designs, drawings, customer interfaces etc.

7.3.2 Design and development inputs

Design input is compiled from the agreement with the customer and information supplied by the customer and his subcontractors/suppliers before proceeding with the design stage. Design inputs and their adequacy are reviewed based on past experience and, if necessary, resolved with the customer through meetings/dialogue. Applicable Statutory and regulatory requirements are identified during input compilation. Basic design norms/guidelines are documented after discussions with the customer before start of the design activity.

7.3.3 Design and development outputs

The design output information relating to the conformance of the design and drawing to the specifications of the customer is contained in verifiable documents produced during the course of the project. Details covered in the design output are specified in the design control procedure. Design output is checked for adequacy before release.

7.3.4 Design and development review

Planned, structured and documented design reviews are conducted as part of any project. Records are maintained.

7.3.5 Design and development verification

Design verification is carried out by engineers of the relevant department and is coordinated by the department head. Verification is done where appropriate at the end of each stage and on completion to ensure that the design output meets the design input.

Details of design verification are recorded.

7.3.6 Design and development validation

Since the "product" of BDPL is the design itself, the output may be in the form of Designs and/or Drawings. These designs/drawings, after due verification as above are "released for construction" either in whole or in clearly stated parts. It is not possible to prepare "prototypes" for validation as in other types of designs. The validation of the design manifests itself in the proper operation of the Structure and/or system, which has been designed. Hence this sub-clause is not considered applicable as described in ISO 9001:2000 Details of any approvals, which are contractually required, are obtained and retained.

The persons responsible for design review, verification, and the stage/s at which they are carried out is given in the Plan of work and the design control procedure




7.3.7 Control of design and development changes

Any changes or modifications affecting the design from verification processes or due to feedback from the customer are documented and subjected to appropriate verification, authorization and subsequent review, if necessary. Only authorized persons perform this activity

7.4 Purchasing

7.4.1 Purchasing process

It is always ensured that the purchased products conform to the specified requirements. The methods adopted are as follows:

Evaluation of suppliers Purchasing to detailed purchase specifications Inspection of the incoming material

Wherever BDPL decides to offer services along with another consultant/s (Associate Consultant/s) the Managing Director initiates and finalizes such terms and conditions as may be necessary for proper execution of any contract arising out of such association.

A procedure to evaluate suppliers is in place.

7.4.2 Purchasing information

Purchasing documents (indents / Purchase orders) contain data clearly describing the product ordered and are approved before release. Necessary purchase specifications exist for the control of quality of the product supplied by the supplier. Wherever specifications do not exist, product is purchased with reference to standard specifications available in the market. These are also used as specifications for incoming inspection, in certain cases. The technical and quality requirements are laid down in these specifications.

All purchasing data as well as the purchase orders are reviewed carefully and approved before release. Subsequent to its release, if required, the Purchase order can be amended by the same process i.e. raising of indent, approval and release of Purchase Order mentioning therein that it is an amendment to the earlier one issued.

7.4.3 Verification of purchased product

Currently, purchased products are verified at BDPL's premises. If the incoming material is to be verified at the supplier's premises, the purchase order will mention this clearly so that it is




communicated to the sub-contractor well in advance. BDPL's customers are not required to inspect purchased products at the supplier's premises.

7.5 Production and service planning

7.5.1 Control of production and service provision

Execution of all projects are pre-planned and scheduled as per the plan of work. The Project Coordinator in consultation with the Department heads makes project plans. The accuracy for meeting the project plans is monitored by the Managing Director.

All project activities are carried out under controlled conditions. Appropriate control systems are used to monitor the progress of the works, which are carried out by trained, and skilled manpower that work under documented instructions.

Compliance to reference standards/codes, approved software, quality plans and/or documented procedures is ensured. Care is taken to provide suitable working environment, which includes an orderly and proper housekeeping.

All critical project parameters/design norms & data are identified and due care is taken to monitor them continuously. Records of monitoring are maintained in identified formats in the form of reports.

Due to the nature of the product, post delivery activity (viz. servicing etc.) is not necessary

7.5.2 Validation of processes for production and service provision

Since the "product" of BDPL is the design itself, the output may be in the form of Designs and/or Drawings. These designs/drawings, after due verification- usually through at least two levels- are "released for construction" either in whole or in clearly stated parts. The validation of the design manifests itself in the proper operation of the Structure and/or system, which has been designed.

The integrity of the designs are ensured by the following

The collective experience of the organization which is brought into play Proper selection of persons responsible for design review, verification based on their qualifications and experience as well as the criticality of the design Well defined stage/s at which design verifications are carried out and recorded A detailed design procedure which clearly outlines the requirements

7.5.3 Identification & traceability

Each project, before starting is allocated a project number. All the outgoing drawings, design sheets, correspondence state the project number. Each outgoing drawing has a drawing number and the project number written on it. The system of drawing numbering for different structures is mentioned in the plan of work. Alternately, drawings are numbered as per client




requirements. The drawings also contain the revision number, which gives the number of amendments made.

All incoming and outgoing drawings are registered electronically and a daily back-up taken and secured on a common server.

Any change in the design or drawing sheets is marked on the document itself along with change in the revision number.

In case of necessity or for reference the drawings or design sheets can be traced back with the help of the project number and the drawing number. Positive recall is possible. Documented procedures exist for unique identification of individual projects and drawings/design sheets & related matters.

7.5.4 Customer property

There is no customer-supplied product which goes into the output i.e. designs and drawings. The customer gives some inputs in the form of drawings, data and investigation/site reports which are necessary inputs for the design stage. The customer gives only copies of these drawings/data/reports, which do not have to be necessarily returned. These inputs are treated as documents of external origin and are controlled as per procedure for Document and Data Control. The procedure on Housekeeping includes details of electronic registering of input data for permanent records. During design stage all customer supplied intellectual property is kept confidential unless otherwise agreed to with customer. At the end of the project, if required by customer, drawings etc. are returned to him and acknowledgement obtained. Alternately, these are destroyed or maint ained as part of the job closure.

7.5.5 Preservation of product

All the stages of a project have equal importance in handling of the materials in order to prevent loss by wastage, damages and mix- up.

Appropriate storage conditions are duly maintained. Storage areas for all correspondence, documents, design sheets and drawings are properly marked and identified. Every project has file(s) where all the correspondences are stored. All the design and drawing sheets are adequately stored and are the responsibility of the concerned engineers or CAD Operator during the execution of the project. At the job closure, necessary documents are collected and maintained in the central library/storage or any other convenient designated place.

The storage of electronic documents is maintained on the Network server with the help of a proper networking system. For delivery of the electronic document to clients, the network is connected to an exchange server with FTP storage/transfer facility, which forwards the electronic data/documents by e- mail or other "web" enabled means. The details are worked out based on the latest developments in communication technology and the same are updated/maintained in the form of work instruction in the Network Manual.




The backup of all the electronic data on the server is taken daily and two copies are being maintained i.e. one inside the office premises and one outside the premises at designated location, from safety considerations. At the end of the job, the final backup is taken on CD- ROM and is stored in library as per job closure procedure.

The central library also maintains one copy of all codes and standards, which are required by BDPL for its operations/reference. In addition technical and other journals, books and other reference material are kept at the central library. Periodically these are reviewed and new literature is added to upgrade the library. Procedures exist for withdrawal/return of any available material in the central library.

7.6 Control of monitoring and measuring devices

Inspection and testing is carried out on the designs and drawings by experienced personnel and so identified in Plan of Work.

Hardware such as, drafters, plotters, computers etc. are inspected on receipt and maintained regularly during use. Computer software used for drafting is tested before installation and periodically checked for virus etc. Design software (wherever required) is validated.

The performance of the personnel carrying out these activities is appraised periodically as per a set standard and records are maintained. Wherever necessary, corrective actions are taken through appropriate training and/or counselling to improve performance to meet desired norms. Wherever the results of the appraisal show substantial variation from the last result, the previous data is rechecked for validity.

Reference Documents:Procedure on Housekeeping BD/QP/04/02Procedure on recruitment, training and appraisal BD/QP/06/01 Procedure on project planning and scheduling BD/QP/07/01 Procedure on site supervision and control BD/QP/07/02Procedure on preparation release & evaluation of tenders BD/QP/07/03 Procedure on design control BD/QP/07/04Procedure on workmanship standards BD/QP/07/05 Procedure on purchasing BD/QP/07/06Procedure on product identification & traceability BD/QP/07/07 Procedure on job closure BD/QP/07/08Procedure on Quality Assurance BD/QP/08/02


Amendment Records:

File: BDQM0701.DOCRev. No. 01, dated 15-09-2003 Reference Documents updated.



8. MEASUREMENT, ANALYSIS & IMPROVEMENTPage 1 of 4

8.1 General

The organization plans and implements monitoring, measurement, analysis and improvement of the processes needed to demonstrate conformity of the product and QMS through the following:

Monthly reports Review meetings (MRM, PRM & ORM) Internal Quality Audits Corrective and preventive actions Statistical analysis

8.2 Monitoring and measurement

8.2.1 Customer satisfaction

BDPL has a procedure in place to monitor customer satisfaction and deal with it effectively. Measurement and analysis of customer feedback is one important indicator of customer satisfaction. Repeat orders are another indication of customer satisfaction. During the course of each new project, BDPL uses proactive methods to get customer feedback

8.2.2 Internal audit

Internal audits are planned and scheduled on the basis of the status and importance of the activity being audited. Trained and qualified internal auditors carry out audits. A procedure for planning and conducting internal quality audits exists. The audits assignments and plans are such that the auditors are independent of the area being audited.

The results of the audits are recorded along with root cause and brought to the attention of the auditee who in turn takes timely corrective and preventive action/s. Follow up audits, where required, verify and record the implementation and effectiveness of the corrective action taken. The system for audits and follow up audits has the support of the top management to ensure that the corrective and preventive actions are incorporated within the committed dates and are effective.

Audit reports and results are reviewed by the top management in the Management review meetings in order to assess whether quality objectives comply with the quality activities and related results. In addition, after each audit a meeting of all auditors/auditees is held to review the results of the audit and discuss any systemic problems that are identified.

8.2.3 Monitoring and measurement of processes

Regular and pre-planned reviews (MRM, PRM & ORM) monitor and measure various parameters showing the effectiveness of the QMS. Wherever appropriate, suitable corrective actions are taken to ensure conformance. These actions are monitored for effectiveness.




8.2.4 Monitoring and measurement of product

Design control procedures are in place to ensure that products confirm to desired requirements. Suitable records are maintained to demonstrate such conformance. Monthly reports to the MD by the HODs give parameters of timely delivery, or otherwise, of the product. Project Coordinators submit project status reports to the MD and review progress of projects against planned activity on a regular basis and update bar charts as necessary.

Additionally, there is a procedure for Quality Assurance which ensures that the output meets agreed criteria before being delivered to client.

8.3 Control of nonconforming product

The final output of the company comprises primarily of Designs and drawings. There exist various procedures for checking, verifying and approving these designs/drawings. Any errors/omissions noticed during this process are duly corrected before the output is finalized. Such rework is also put through the same process of checking, verification and approval. Therefore, in process non-conforming products (designs/drawing) are immediately corrected to conform to set norms.

Revisions in drawings may be necessary for one or more of the following reasons:

Revision of input data from customer Revision of data from customers suppliers/sub contractors Feedback from site on actual constructional problems

In all such cases the revisions are made on the tracings themselves and/or on the electronic media and the revision number is incremented by one. Details of revisions are marked on the tracing and fresh prints are taken after due checking and verification. Old prints are either destroyed or marked as SUPERSEDED wherever it is necessary to maintain them for records/reference.

Any problems arising due to delay at the designing or drawing stage, submission of site reports, etc. are dealt with by the Procedure for Corrective and Preventive action as well as Procedure for Project Planning & Scheduling.

8.4 Analysis of data

Due to the nature of the operations, direct statistical techniques are difficult to design for analysing problem areas and quality. Therefore the following areas have been identified as main contributors to improvement of quality: Customer feedback Timely completion of design documentation/project execution Number of man-hours/drawings - actual vs. estimates & revisions Training programs planned, executed and feedback thereon




Cost analysis Repeat orders from clients

Procedures have been documented and are available to implement and control the application of statistical techniques in the above areas.

8.5 Improvement

8.5.1 Continual improvement

The overall quality system has its foundation on the principle of continuous monitoring and feedback in all the areas. Procedures exist for taking corrective actions whenever there is a problem. Similarly preventive actions are identified, if required, through these procedures.

The procedure addresses the systematic method of analysing all inputs, identifying potential causes and solutions and initiating corrective and preventive actions for ensuring its non- occurrence in future depending on the nature of the problem and its attendant risks.

Incoming documents are addressed to the dealing person/persons. This system ensures that the person/s responsible for execution of the job get the information directly.

BDPL's Quality Policy and objectives stress the need for continual improvement. The implementation of this is monitored through review meetings, statistical techniques, internal quality audits and corrective and preventive actions.

8.5.2 Corrective action

A Procedure exists for registering, processing, investigating, analysing and coming out with corrective actions.

Corrective actions are taken for handling customer complaints, Quality Events / Incidents and system non-conformities identified during audits. For non-conformities, root cause/s are identified and actions taken to prevent reoccurrence.

Management Reviews are carried out to monitor the effectiveness of these corrective activities.

8.5.3 Preventive action

Preventive actions are identified through various means viz. Internal Quality Audits, Statistical techniques, Management review meetings, Project review meetings and Operations review meetings. Various procedures exist for carrying out preventive actions.

Need based training is one of the measures used to carry out preventive action to improve performance and product quality. Training needs are usually identified through appraisals and other feedback.




Preventive actions are taken as per the nature of problem. Steps are taken to deal with any problem and the review of their effectiveness is carried out in the Management review meetings.

The relevant information on actions taken is discussed in Management Review meetings.

The problems arising and the corrective and preventive actions taken will be studied along with root cause, and trend analysis done if required, as per the Procedure for Statistical Techniques. The trend analysis itself provides further feedback for preventive actions.


Procedure on internal audits BD/QP/08/01 Procedure on Quality Assurance BD/QP/08/02 Procedure on Analysis of data BD/QP/08/03Procedure on corrective and preventive action BD/QP/08/04


Amendment Records:

File: BDQM0801.DOCRev. No. 03, dated 30-06-2004 Clause 8.2.4 Quality Assurance Department deleted.

PROGRAMQUALITY MANUAL

BHAGWATI DESIGNS PVT. LTD. MUMBAI & HYDERABAD

binder1.docx

Documents

private limiteddoc

reorganisation bhagwati

bdqm0001 quality manualrev

file qm0001

identification sheetpage

director amendment records

amendment sheet qm

datediscardreplace withreasons