Cornelius B. Jones 205 Buckhorn Trail

Fayetteville, Ga. 30214 770-990-8319 cell

corn9375@yahoo.com

Objective: To obtain a position as a customer service representative with a progressive organization offering advancement opportunities consistent with proven ability.

Work Experience:

Global Lead Export Agent, CH Robinson Inc. 11/15- Present

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Take booking requests, ensure bookings are made at current and accurate rates, consolidate shipments and follow local

policies concerning the routing of shipments in the most cost effective and time eff icient route.

Communicate effectively w ith carriers, origin and destination locations regarding shipment status, special handling and

delivery processes.

Ensure current buying/selling rates are set up for all export shipments handled by the Branch before making necessary

bookings.

Ensure accuracy and completeness of export documentation – review and verify documentation and obtain any missing

export documentation (pow er of attorney, commercial invoice, packing list, export licenses, SLIs , routed transaction

letters, etc.)

Assist w ith the drafting of Standard Operating Procedures (SOP). Upon management approval of SOPs, ensure that each

specif ic account SOP is in place and follow ed.

Proactively notify customers of any delays regarding export of their cargo. Reports customer complaints escalate shipping

problems to management and participate in problem resolution.

In some locations, the Sr. Export Agent may be required to complete assigned w arehouse and inventory tasks.

Provide support in ensuring compliance w ith all export shipments w ithin the branch – implement regulatory compliance

procedures as established by the regional compliance team ; monitor Export Agents’ shipment activities to ensure full

compliance.

Provide training to Export Agents on up to date know ledge of State, Treasury and Commerce Department regulations as

they relate to export shipments.

Handle special shipments involving perishables, dangerous goods, State / Treasury / Commerce department regulated

shipments, and/or special accounts.

Ensure f iles are organized, complete, and closed in a timely manner

Provide assistance and guidance to Export Agents in daily w ork interactions – to identify, organize and coordinate

customer shipping requirements; to prepare documents accurately and eff iciently.

Assist Export Agents in creating solutions to simplify and expedite cargo f low

Review SOP’s w ith Export Agents, and provide training as needed.

Work is performed in an off ice environment. Must be able to remain in a stationary position for extended periods of time.

House Brokerage

Senior Ocean Export Agent, Yusen Logistics Americas Inc.: 12/11 – 11/15

Responsible for booking requests, ensure bookings are made at current and accurate rates consolidate shipments and follow local policies concerning the routing of shipments in the most

cost effective and time efficient route.

Communicate effectively with carriers, origin and destination locations regarding shipment status, special handling and delivery processes.

Ensure current buying/selling rates are set up for all export shipments handled by the branch before making necessary bookings.

Ensure accuracy and completeness of export documentation – review and verify

documentation and obtain any missing export documentation (power of attorney, commercial

invoice, packing list, export licenses, SLIs, routed transaction letters, etc.)

Assist with the drafting of Standard Operating Procedures (SOP). Upon management approval of SOPs, ensure that each specific account SOP is in place and followed.

proactively notify customers of any delays regarding export of their cargo. Reports customer complaints escalate shipping problems to management and participate in problem resolution.

In some locations, the Sr. Export Agent may be required to complete assigned warehouse and

inventory tasks.

Export Compliance:

Provide support in ensuring compliance with all export shipments within the branch, implement regulatory compliance procedures as established by the regional compliance team, monitor Export Agents’ shipment activities to ensure full compliance.

Provide training to Export Agents on up to date knowledge of State, Treasury and Commerce

Department regulations as they relate to export shipments. Handle special shipments involving perishables, dangerous goods, State / Treasury /

Commerce department regulated shipments, and/or special accounts.

Ensure files are organized, complete, and closed in a timely manner

Air & Ocean Exports Operations, UPS Supply Chain Solutions, 2/06 -10/09

Responsible for customer service in the documentation department. Handled special accounts with multiple suppliers. Assisted with some light accounting, coordinated out-going shipments and prepared them for export. Maintained customer and export files and followed-up with

accounts. Created all export documentation including air and ocean bills. Book shipments and negotiate pricing with carriers for air and ocean shipments, EAS filing, preparing export

documentation, and coordinating both LCL and FCL shipments, FCL and LCL cargo booking with steamship lines, established rates and quotes for suppliers and vendors

Customer Care Specialist, Jurlique 09/04-1/06

Responsible for processing orders for holistic skin care products via telephone, e-mail, and fax.

Contacted new customers to establish account line of credits. I was personally responsible for

the top twenty accounts. The top twenty accounts sales increased by 20% and my proficiency

rate for order entry was 99.8% accurate consistently for nine consecutive months.

Office Liaison, Off & On Record Recording Studios , 11/02-8/04

Responsible for the overall flow of the office assuring both resolution and solution. Created

itineraries for artists as well as executives. Responsible for assisting with payroll and accounts

payables. Also was assisting in the marketing and development of artist.

Logistics Clerk, NACOM, 8/01-10/02

Responsible for processing part orders for automotive assembly line assuring the workflow for

the production line via the J.D. Edwards computer system. Certified forklift operator, received

and processed all correspondence for the shipping and receiving department.

Night Supervisor, Taco Bell, 6/97-7/01

Responsible for the nightly operation of a privately owned facility. Responsibilities included but

were not limited to preparing work schedules for eight employees, interviewing prospective

employees, balancing tilts, preparing audits and making deposits. Also

conducted inventory and addressed customer concerns in a professional and courteous manner.

Night Stocker, Wal-Mart 6/95-6/97

Responsible for the receiving incoming merchandise assuring all received merchandise was

accounted for, conducted inventory, logged all damaged merchandise and prepared damage

goods for return to the appropriate vendor(s). Was also a member of the loss prevention.

Sales Associates Specialist, AFFES 7/93-6/95

Responsible for the ordering and selling specialty merchandise to include but not limited to tires,

trims, cellular phones and various other automobile accessories. I was awarded “TOP SALES

SPECIALIST” six (6) consecutive months.

**REFRENCES AVAILABLE UPON REQUEST**