billing service best practices roundtable · heather ansell, director of sales, micromd carrie...
TRANSCRIPT
![Page 1: Billing Service Best Practices Roundtable · Heather Ansell, Director of Sales, MicroMD Carrie Ambrose, Manager of Client Services Heather Clevinger, Product Manager Billing Service](https://reader033.vdocuments.us/reader033/viewer/2022060517/604a0870408cb8586c21c435/html5/thumbnails/1.jpg)
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Moderators: Heather Ansell, Director of Sales, MicroMDCarrie Ambrose, Manager of Client ServicesHeather Clevinger, Product Manager
Billing Service Best PracticesRoundtable
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Roundtable Process
• Start with questions to get discussion started.• Transition into general questions from the group.
![Page 3: Billing Service Best Practices Roundtable · Heather Ansell, Director of Sales, MicroMD Carrie Ambrose, Manager of Client Services Heather Clevinger, Product Manager Billing Service](https://reader033.vdocuments.us/reader033/viewer/2022060517/604a0870408cb8586c21c435/html5/thumbnails/3.jpg)
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Tools available for your use
• How many of you use the MicroMD lounge?• How many of you have registered and use the my voice for suggestions/feature enhancements?
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Clearinghouse/Claim Discussion
• Eligibility – How are you handling with your clients?
• Are any still using ENS as a clearinghouse? • Quick Text – Are you using QT for entering notes in the system when following up on claims?
![Page 5: Billing Service Best Practices Roundtable · Heather Ansell, Director of Sales, MicroMD Carrie Ambrose, Manager of Client Services Heather Clevinger, Product Manager Billing Service](https://reader033.vdocuments.us/reader033/viewer/2022060517/604a0870408cb8586c21c435/html5/thumbnails/5.jpg)
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EMR use
• Are any of you using EMR in your practices and having charges come back to your billing system?
• Do you have any interest in incorporating this to add automation to your processes?
![Page 6: Billing Service Best Practices Roundtable · Heather Ansell, Director of Sales, MicroMD Carrie Ambrose, Manager of Client Services Heather Clevinger, Product Manager Billing Service](https://reader033.vdocuments.us/reader033/viewer/2022060517/604a0870408cb8586c21c435/html5/thumbnails/6.jpg)
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Decreasing Errors
• How many errors are due to miss entered policy numbers? Considered adding OCR scanner into the office vs. the office sending photo copies?
![Page 7: Billing Service Best Practices Roundtable · Heather Ansell, Director of Sales, MicroMD Carrie Ambrose, Manager of Client Services Heather Clevinger, Product Manager Billing Service](https://reader033.vdocuments.us/reader033/viewer/2022060517/604a0870408cb8586c21c435/html5/thumbnails/7.jpg)
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Credit Card Processing
• Do you see the benefit of integrated credit card processing for your clients and their patients? How can you automate the payments process and decrease the cost of processing?
![Page 8: Billing Service Best Practices Roundtable · Heather Ansell, Director of Sales, MicroMD Carrie Ambrose, Manager of Client Services Heather Clevinger, Product Manager Billing Service](https://reader033.vdocuments.us/reader033/viewer/2022060517/604a0870408cb8586c21c435/html5/thumbnails/8.jpg)
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Being Faster
• Key stroke short cuts –Do you utilize these to take advantage of ease of navigation? If so, what are your favorites that you would suggest to others?
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Communication with the office
• Do you utilize HIPPA pop-ups to communicate to the front desk staff missing information you need on a particular patient?
![Page 10: Billing Service Best Practices Roundtable · Heather Ansell, Director of Sales, MicroMD Carrie Ambrose, Manager of Client Services Heather Clevinger, Product Manager Billing Service](https://reader033.vdocuments.us/reader033/viewer/2022060517/604a0870408cb8586c21c435/html5/thumbnails/10.jpg)
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More Questions to the Group
• What questions do you have for the group?
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THANK YOU !!