billing best practices: accurately capture charges & free
TRANSCRIPT
Billing Best Practices: Accurately Capture Charges & Free CSR Time for Customers
ERIC RIPLEY
Eric has 12 years of experience in logistics, supply
chain and warehousing. He is an experienced 3PL
solutions architect with a demonstrated history of
creating WMS solutions.
linkedin.com/in/eric-ripley-17413b63
1. Top 3PL Billing Challenges
2. Best Practices Overview
3. Automate Transactional & Storage Billing
4. Capturing Value-Added Services in Real-Time
5. Key Takeaways
Agenda
Liftgates?
TIME CONSUMING
Top 3PL Billing Challenges
Manual Data Entry
Track Down Charges
Month-End Billing Overload
INACCURATE BILLING
Manual Capture Errors
Incorrect Rate Applications
Lose Thousands of Dollars in
Lost Revenue
OPPORTUNITY COST
Lower Service Quality
Overstretched Staff
Need for Additional
Billing Staff
BEST PRACTICES OVERVIEW
Automate when you can
and capture real-time
charges when you can’t
automate processes.
WHY AUTOMATE BILLING?
Reduces Error
Ensures All Charges Are
Captured
Accelerates End of Month
Billing
Improved Billing Accuracy
Real-time Access
Automate Transactional and
Storage Billing
IMPROVES ACCURACY
Benefits of Billing Automation
Capture billable events as
they occur and prevent
losing 3% of monthly profit
from under-billing
BOOST PRODUCTIVITY
Automate your billing time
to hours, not weeks and
reduce billing time by 75%
Speed up invoice delivery
SPEED UP
INVOICE DELIVERY
Instantly turn orders into
invoices to send customers
for faster payments
Improving Billing Accuracy
Manual processes always leave room for error because users can mistype or miss a charge.
Moving to an automated system ensure that every value is captured and is captured accurately.
• Time Savings: Users no longer need to review rate sheets before applying charges
• Increased Efficiency: Reduce time tracking down and adjusting billing capture errors
• Easier End-of-Month Process: Less time is spent ensuring billing accuracy
Labor & Time Savings
BILLING IS READY
IMMEDIATELY
When charges
are captured automatically
at the time transactions are
processed, there is no need
to run month end reporting
that may take days or
weeks to convert into an
invoice.
Modify your standard rate
sheet so that new customers
are easily automated.
Second, negotiate with
existing customers to bring
them onto new rate sheets.
1. ADAPT CURRENT BILLING
The process of
implementing billing
automation takes a couple
weeks to setup and
test properly, but there is a
significant ROI.
Test in parallel with your
existing billing methods.
Within the first 1 – 2 weeks,
we have seen customers
capture more revenue in
less time.
2. SETUP AUTOMATION 3. RUN IN PARALLEL
3 Easy Steps to Automate 3PL Billing
Customer Charge Setup Demo
Capture Value-Added Services in Real-Time
Capture billable events as
they occur and prevent
losing 3% of monthly profit
from under-billing.
IMPROVES ACCURACY
Less time spent on tracking
down service charges and
value-added charges like
kitting, assembling, etc.
Instantly turn orders into
invoices to send to
customers for faster
payments.
BOOST EFFICIENCY SPEED UP INVOICE DELIVERY
Benefits of Real-Time Billing
• Delayed charge capture increases risk of manual error
• Receiving charges can be captured on the mobile device
• Outbound charges captured at pack station or warehouse PC
Improves billing accuracy
Boost EfficiencyReduce the need to track down
past charges
Charges are captured in real-time
on staff's mobile devices
Save CSRs time to focus on
customer service
Speed Up Invoice DeliveryInvoice Charges Immediately
Capture Value-Added Services
Integrate with QuickBooks Online
If your staff doesn't have mobile devices, set
up a warehouse PC station for team
members to capture value-added service
charges.
PC OR TABLET IN THE WAREHOUSE
Capturing value added services at the time
of completion typically means implementing
mobile scanning into your process so that
receiving charges are captured on the
warehouse floor.
IMPLEMENT MOBILE SCANNING CAPTURE
Methods for Real-Time Charge Capture
Demo of Real-Time Capture
Key Takeaways
Automation and real time capture
means invoices are ready the moment
the transaction is complete.
GET PAID FASTER
Reduce human entry points whenever
possible to ensure accurate billing.
Don’t make your CSR and accounting
team spend time tracking down
charge data. Capture charges on the
warehouse floor.
Automate when you can and capture real-
time charges when you can’t automate processes
IMPROVE ACCURACY
SAVE TIME
Interested in learning more?
Reach out to your Customer Success Manager or email [email protected].
Questions
https://help.3plcentral.com/hc/en-us/sections/360007007591-Billing-Setup
https://help.3plcentral.com/hc/en-us/sections/360007681771-Best-Practice-Workflows
Resources
