billing and payment options positively impact customer satisfaction and loyalty
DESCRIPTION
According to the 7th annual Billing Household Survey from Fiserv, offering a variety of billing and payment options positively impact customer satisfaction and loyalty. Take a look at this infographic for more information.TRANSCRIPT
Source: Seventh Annual Billing Household Survey, Fiserv Inc., 2014
60%
39%
1%
43%
Offering multiple billing and payment options
Having the Option Increases Customer Satisfaction
Increases
No Impact
Decreases
IncreasesCustomer
Satisfaction
Billing and Payment Options Positively Impact Customer Satisfaction and Loyalty
Increases 52% No Change 46%Decreases 2%
74% of Consumers Expect an Emergency Payment Option
Expedited Payments Through Online Banking Enhance Customer Satisfaction With That Biller
Paying Bills via Mobile Device Increases Customer Satisfaction with Billers
E-Bill Adoption at Bank and Biller Sites Increases Customer Satisfaction
Increases 57% Decreases 1%No Change 42%
56% say it takes Medium-High to High effort to receive, track and pay bills
Increases
46%Decreases
3%No Impact
51%
Increases
No Difference
Decreases21% 2%77%
Bill Pay Reminders Overwhelmingly Increase Customer Satisfaction