Biller DirectBiller DirectStreamline Cash Processing and Streamline Cash Processing and Enhance the Customer ExperienceEnhance the Customer Experience

Mike Martin

Monsanto

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What We’ll Cover …

• Business drivers behind Monsanto’s implementation• Our implementation timeline• Review standard and customization options available through

Biller Direct • Identifying business requirements • Understanding application challenges • Key learnings• Demo

Business Drivers

• Increase customer satisfaction Access to financial status Online delivery of Invoices, Reports and Statements Customer expectations

• Inefficient order-to-cash process Payment processing efficiencies Large volume of paper invoices and statements Cost of invoicing and reconciliation

• Significant online application use by our customers• Customers expect online payment capability• Global solution

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Return on Investment

• Reduce order-to-cash cycle time Access to invoices

Next day access following order fulfillment Increase working capital

Opportunity to reduce delay in cash receipts up to five days• Cost savings

Lockbox cost reductions Limits staff requirements

Online payments significantly limit exception processing Print and mailing opportunities

Enables online-only receipt of documents and reports

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Timeline – Biller Direct

• 2012 rollout to 12 businesses integrated to SAP ERP Central Component

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2007 2008 2009

MAR OCT MAY OCT JAN MAR

   

Development to Pilot Launch

Development to Pilot Launch

Phase 2 to Company-wide launch

Phase 2 to Company-wide launch

French language for Canada

French language for Canada

SAP ECC 6.0 Upgrade

SAP ECC 6.0 Upgrade

Canada launchCanada launch

Standard Biller Direct Functionality

• Open bills Display/download Pay (partial or full) Clear credits/debits

• Paid bills Display/download

In process Processed

30 days/12 months/5 years/ Unlimited (Response time impact)

Cancel Payment View bills associated with payment

• Create Payment Advice/Display Payment Advice

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Standard Biller Direct Functionality (cont.)

• Balances and line items Download Monthly balances (Debit/Credit/Balance/Sales)

• Administrative data Update address Create/Change/Delete Bank Details Change/Withdraw direct debit authorization Notification preferences (Email/SMS)

• Switch account Multiple SAP payer accounts can be assigned to single user id

• FAQ• Logoff

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Our Must-Haves for the Design

• Open Items-Payment (standard Biller Direct-Open Bills) Filter document types Flag future due credits as “Non-Payable” Add line item data

Delivery Number/Purchase Order Number/Child customer name/Line item description (reason code)

• Prepayment-On Account Payment (custom screen) Allows payments in excess of account balance Payments not specific to an invoice

• Payment History (standard Biller Direct-Payment) Limit increment of time available for visibility

30 Days/90 Days/1 Year/2 Years

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Our Must-Haves for the Design (cont.)

• Statements (custom screen) Provide ability to receive electronic-only statements Statements archived and accessible for 12 months Custom reports available through archive

• Bank Accounts (custom screen based on administrative data) Limits ability to Add and Edit bank information only

• Switch Account (standard Biller Direct)• Contact Us (custom screen)• FAQ (standard Biller Direct)

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Application Challenges – Data Fields and Filters

• Functionality available to Add and Filter data Addition of Delivery Number, Purchase & Order Number Filter Document type, Reason code, Down Payment requests SubObjects selection flexibility

assignment field values or partner type Delete cancelled prepayments from appearing on the open items

screen Prevent selection of future dated credits Display PDF icon for invoices ONLY if document exists in the

archiving system Add additional fields to the open items and CSV

download file

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Open Items-Payment View

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Open Items-Payment View (cont.)

Challenges – Prepayment-On Account

• Custom screen development using Web Dynpro• Generate customer down payment request • Update Event log • Modification to include down payment requests in payment

history and exclude from open bills• Updates to payment proposal• Parameter ID modification required for visibility on FBL5N

Prepayment utilizes Special GL

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Prepayment-On Account View

Statements

• Implemented custom design using object type DRAW–SAP Document is not linked and requires further development Define the object_id on the linkage table and require a means to

extract the list of statements through the Web site

• Design can be utilized to store any ABAP, Smartform, or SAPScript generated report in the archive

• Provides customer the ability to elect Online only

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Statement Archive Design

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Customer Statement

is generated and

indicator set to

Send to Documentum

Document Received

by Documentum

using HTTP

Security Certificate

Processing

Statement

Converted to

OTF format sent

to archive by

FMs in

program

Documentum

ContentRepository

Security Certificate

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Statement View

Bank Accounts

• Modification of screen utilizing standard RFC to update Customer Master to eliminate the Delete function Function allows for edits but NOT deletions

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Switch Accounts

• Provides ability to have multiple accounts per User ID• Modified to to arrange the object hierarchy • Implemented functionality to assign text/label to a SubObject

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Other Challenges

• Creating custom screens Web Dynpro Java development (SAP NetWeaver® Development Infrastructure)

• Implementing a foreign language• Supporting SAP ERP Central Component 6.0 Upgrade• No user exits to enhance Biller Direct Java Web application

Modification is the only option• Implementation of SAP Enterprise Portal

Single Sign-On (Portal to Biller Direct)• Integration of custom functionality “Prepayment-On Account”

with standard Biller Direct Example: Payment history, cancellation, payment proposal,

payment run, audit log, etc.

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User Management Engine configuration limits and flexibility

• Multiple accounts accessible through single User ID• Establishing User Access utilizing Pooled reference user

fscm_refuser – authorization profiles for ECC access objtype_0 – BUS3007 customer identifier objkey_0 – company code + customer number

Standard row limitation of ten (four accounts) Enhanced to 30 lines, see SAP Note 869852

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User Management Engine (cont.)

• Utilizing SubObjects enables filtering capability SubObjects available for Branch accounts filtering

Display Only due to conflict with Head Office bank accounts

• Pooled reference user setup objtypeebpp_spart objkey Company code + customer number +

“unique qualifier”

Key Learnings

• Performance issues Large volume of Open Items

SAP claims resolution version 6.02 (Pagination) Custom approach through use of Summary and Invoice

Query

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Key Learnings (cont.)

• Performance Issues (cont.) Payment history screen for five years and unlimited selection

Addressed through two-year limit• Reversal issue

FBRA does not remove Payment Method at time of reversal Capture by subsequent proposal will result in a double debit of

customer bank account Created new transaction code for reversals that removes

payment method• Select all/deselect all

Not available through standard Open Bills (display view) SAP modified standard Biller Direct screen

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Key Learnings (cont.)

• Payment Proposal Limitations No error messages or flag

Lock/posting failure• SAP Notes

Correction for SubObject processing in R/3 4.6c Apply SAP Note 1152361

User Management Engine limitation of 10 lines Apply SAP Note 869852 to increase from 10 to 30 lines

SAP R/3 EBPP Log truncates the Portal User ID to 12 characters SAP recognizes this issue but there are no plans yet for an

upcoming release JSP modification to handle CSV download delimiters (“,” instead of

“;”) so properly formatted by Excel Apply SAP Note 1086466

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Key Learnings (cont.)

• Involve SAP before making changes• Use SAP NetWeaver Development Infrastructure to deploy Biller

Direct Web application modifications• Roll out application in a pilot program to limited customers• Perform thorough testing• Reconciliation report

Payment proposal, payment run, and 820 confirmation• Call center

SubObjects are not supported• Knowledge Management (Portal)

On-the-fly updates for Pure HTML pages Home, FAQ, and Outages

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Resources

• SAP Guides Configuration Guide Modification Guide Security Guide Installation Guide

http://help.sap.com/erp2005_ehp_04/helpdata/en/43/72fc28e1356fcae10000000a1553f6/frameset.htm

• SAP Financials Expert – April 2007, Volume 6/Number 4

• SAP Building Blocks (W22: FSCM Biller Direct) http://help.sap.com/bp_bblibrary/600/BBlibrary_start.htm

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Key Points

• Understand the full extent of your business user requirements • Engage companies that have implemented Biller Direct

SAP User Groups/SAP Financial Customer Value Network• Identify pilot group of customers to test and for initial launch• Develop with business growth in mind and utilize tables and avoid

hard coding• Prototype out-of-the-box solution and compare with requirements• Build appropriate back-end monitoring• Establish clear expectations with your financial institution for

ACH debit requests and confirmations

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Your Turn!

How to contact me:MikeGMartin@gmail.com