BILBOROUGH AND ASSARTS FARM MEDICAL CENTRE

PATIENT SURVEY

Question 1.

When you visit the surgery premises for an appointment do you have any difficulty finding your way around the surgery e.g. GPs and Nurses’ room.

7%

93%

Yes

No

Question 2

Are you aware that we offer the following selection of GP/nurses appointments?

A) on the day emergency 75% B) 48 Hour 55% C) Pre-bookable 75% D) Weekend 58%

Question 3

Are you happy with the opening hours of the surgery?

Yes No

79%

3%

18%

Yes

No

No answer

Question 4

Do you book your appointments through?

A) Telephone 89% B) Online 7% C) Face to face 66%

Question 4 continued..

If your answer to question 4 is telephone, is it easy to get through at peak times i.e. 10am – 12pm.

23%

52%

25%

Yes

No

No answer

64%

36%

Yes

No

Question 4 continued..

Are you aware regarding non urgent calls to be made after 2 pm e.g. for results, routine appointments etc?

42%

58%

Yes

No

Question 4 continued..

If your answer to question 4 is online, is it easy to make an appointment?

70%

30%

Yes

No

Question 4 continued..

If your answer to question 4 is in the surgery, do you find the reception team helpful?

73%

1%

26%

Yes

No

No Answer

Question 5

Did you know you can make and cancel appointments online?

44%

56%

Yes

No

Question 6

Did you know that you can request repeat medication online?

65%

35%

Yes

No

Question 7

Where would you find it most useful for our services to be advertised?

A) Newsletter B) Website C) Electronic Display

board in surgery

37%

21%

42% Newsletter

Website

Display board

Question 8

Did you know that we can send you a text reminding you of an appointment 24 hours before it’s due?

75%

25%

Yes

No

Question 8 continued…..

Would you like us to send you this on your mobile telephone?

76%

24%

Yes

No

Question 9

If you are registered at Assarts Farm Medical Centre did you know that you could access the weekend appointments at Bilborough Medical Centre?

53%

47%Yes

No

Question 10

Are you generally happy with the services provided at the surgery?

98%

2%

Yes

No

Question 10 continued….

Is there any other service you would like to be provided within the practice? Please specify which:

Private appointments Acupuncture More afternoon appointments at Assarts

Farm MC

Other comments

Excellent service x 2 Larger room numbers ? Cheerful helpful hardworking reception staff Caring and informative GPs Always been satisfied with appointments and service Busy lines GPs can run late More reception staff? Very Happy