big picture small_budget_km_in_non-profits
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Key Takeaway
Management by objectives works if you first think through your objectives. Ninety percent of the time you haven't.
Peter Drucker
Successful Knowledge Management is at heart Change Management…
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Setting the Stage
Common denominator is Management
Change Management
Knowledge Management =
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Knowledge Management 101
What’s it about?Creation, Capture, Codification, Access, and
Disposition
What is needed?Culture, Structure, and Technology
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KM at Catalyst
Creation –
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Capture –
Ready Reference Medium Time or Effort ReframingCodification –
KM at Catalyst
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Access –
Disposition –
Non-Profit World
Lack of Money
A Ton of Work
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Challenges for Non-Profits
We don’t have money to spend on KM…
It’s hard to get buy-in from upper management…
There’s a lack of understanding on how to actually implement some of the KM ideas…
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Change Management 101
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Context
Matters
Change Management 101
Change Model from Strategy Matters
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Change Management 101Direct the Rider
Find the Bright SpotsScript the MovesCreate a Destination Postcard
Motivate the ElephantFind the FeelingShrink the ChangeGrow Your People
Shape the PathTweak the EnvironmentBuild HabitsRally the Herd
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Switch: How to Change Things When Change Is Hard
Lessons Learned
Beware of Gifts
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Lessons Learned
Expensive does not equal usefulness
Lessons Learned
It really does take a village- use it
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Lessons Learned
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Make Time Your Friend
ToolsFree Stuff• Microsoft Office (InfoPath, Publisher)
• Google (Calendar, Docs, Picnik, Sites)
• Social Media (Twitter, Facebook, YouTube, LinkedIn, etc)
• Freeware/Open Source (Audacity, Join.Me, Skype, Wikispaces, Xtranormal)
• Cell phone with audio/video capability
Moderately-Priced Stuff• Digital Recorders• QuickTime Pro
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Resources
Chip & Dan Heath, Switch: How to Change Things When Change is Hard (Broadway Books, 2010).
Peter Drucker, “Managing Oneself,” Harvard Business Review (January 2005).
Jeanine Prime, Marissa Agin, and Heather Foust-Cummings, Strategy Matters: Evaluating Company Approaches for Creating Inclusive Workplaces (Catalyst, 2010).
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