big data in multifamily - techome builder summit · 2019-12-16 · we take security seriously...
TRANSCRIPT
Big Data in Multifamily
Sponsored by:
Purpose, Presenters, Flow• Purpose
• Help multifamily builders understand the present and potential for big data applications.
• Presenters• John Galante, president, AE Ventures• Mike Branam, Director of Multifamily Sales, PointCentral
• Flow• Key concepts• Examples• The Future• Audience Q & A
What is Big Data?
IoT Trajectory
• 127 new IoT devices connected every second
• 150 billion IoT devices to be connected across the globe by 2025
IoT Trajectory
• Real time data will represent 30% of the datasphere by 2025
• Almost HALF of the worlds stored data will reside in public cloud environments
• We have gone from newspapers and libraries to real time information stored in the cloud in just a handful of years.
Industry Shifts – IoT in Different Sectors
• Hospitality• Energy & Utilities• Transportation• Insurance• Food
Industry Shifts – IoT in Different Sectors
• Hospitality• Sensors on pool deck• Traffic patterns of hotel guests• Data to schedule F&B staff• Sensors in trays reinforce those
traffic patterns to enhance service efficiencies & performance
Industry Shifts – IoT in Different Sectors
• Energy & Utilities• More informed customers
• Reporting on consumption• Improved grid management
• Alert operators of outages• Shift need based on demand
• Water & Energy• Know how much is needed in specific
areas• Consumption & Conservation
• Smarter energy grids helps with flow and increases efficiencies
• Integrations help optimize workflows
Industry Shifts – IoT in Different Sectors• Transportation
• Fleet Management• Fuel cost management, operational
efficiencies and speedy response time• Uber Eats & DoorDash
• Transit Management• Real time alerts• Shifts need based on demand• More reliable public transportation
• Smarter Inventory Management• Status of warehouse, production and
distribution center in real time creates deeper insights to boost efficiencies
• Geo-Fencing• Get location data through an app
which can also track mph
Industry Shifts – IoT in Different Sectors• Insurance
• Risk Management• More data improves underwriting
and reduces risk• New Pricing Models
• Usage based or demand based pricing
• Driver behavior tracking via an app
• Claim Management• Processing claims via technology
reduces time and cost
Industry Shifts – IoT in Different Sectors• Food
• Supply Chain Insights• Drones for Crop Management• Self Driving Tractors• Smart Consumer Appliances• Warehouse Management• Waste Reduction
Big Data in Today’s Multifamily Environments
IoT & Big Data in Multifamily
• Smarter Buildings• Energy Management• HVAC Performance• Resident & Staff Safety• Operational Efficiencies• Preventative & Proactive Maintenance
IoT & Big Data in MultifamilyPlatforms not just Gadgets – HVAC & Energy
• HVAC Performance• With smart thermostats combined with
proven platforms, real time notifications and be sent when an HVAC system is not performing to efficiency.
• Vacant Unit Management• Automatically adjusts thermostats when a
unit moves from occupied to vacant• Integrations with Property Management
Software allow for this to happen without property staff leaving their PMS
• Occupied Unit Management• Guard rails to ensure temperature does
not reach dangerous levels• Humidity detection to trigger fans
IoT & Big Data in MultifamilyPrevent Extreme Water Damage
• Water Damage• Average cost of a claim is in the $15k
range, but we’ve seen $100k+ damage that was 100% preventable.
• Sensors Trigger Alerts • Maintenance responds prior to alert prior
to serious damage taking place• Consumption Data
• Slow leaks or abnormal consumption can identify areas where there is an issue
IoT & Big Data in MultifamilyCommon Area Insights & Efficiencies
• Traffic Patterns• What spaces are being utilized? What
spaces aren’t’? Opportunity to convert or modify underutilized space?
• Enhanced Resident Experience• Platforms enable a resident to book a
common area and/or view whether or not it is busy
• More Secure for Residents and Staff• Data & automations to ensure a space is
locked after hours• Unattended Showings / STR’s
• Expand leasing hours based on traffic patterns to modify staffing hours
• Seamless access control solutions and noise detection data enable more peace of mind with short term rentals
Big Data & Network Security
IoT & Big Data in MultifamilyData & Network Security
• SOC – 2 Certification (Service Organization Control)• Privacy• Security• Confidentiality• Availability• Processing Integrity
• Platform Providers• SOC 2 is an absolute necessity
• Audited over 6 to 9 months by a 3rd party• Does the platform provider control their own
platform?• What is the providers stance on data – Are they
marketing and/or monetizing it?
The Future of Big Data & Multifamily
IoT & Big Data in Multifamily - What’s Next?
• IoT & Data will be used leverage almost everything that goes on in the building
• Platforms and integrations will win, not the best gadget• Monitor policy – CCPA as an example • 5G – Investment of over $1 trillion over the next 7 years
• We are only getting more connected• More small cells to get required infrastructure
Q & A
• Founded in 2000
• Leading cloud-based SaaS platform for security and automation in residential and commercial applications
• Invented cellular-based interactive security
• Publicly traded (NASDAQ: ALRM)
• Market Cap ≅ $3.5b USD
• Presence in over 30 countries outside of North America
About Alarm.com
Million Housing UnitsSingle Family, Multifamily, Vacation Rentals
7+
MillionConnected Devices
80+
200+Billion Data PointsIn 2018 Alone
OVER
Largest Platform for Intelligently Connected Properties
Copyright © PointCentral 2019
Who is PointCentral?• Wholly owned subsidiary of Alarm.com
• Founded in 2011
• Focused on Rental Properties, Managers, Owners and Residents
• Our vision is to be the world’s leading IoT platform purpose built for the property manager, the asset owner, and resident
• Our mission…
• Improve Operational Efficiencies
• Enhance Building Performance
• Facilitate Positive Connections Between Property Managers, Asset Owners and Residents
Sing
le F
amily
Long Term Rental
Mul
ti-Fa
mily
Short Term Rental
Residential Property Management Market
2 to 8 million housing units in the US
42 million housing units in the US
What does PointCentral do?• PointCentral purpose built interfaces, workflows and integrations brings together different data and action from different devices
into one platform, delivering simultaneous benefits to the property manager, the asset owner and the resident
• PointCentral leverages key security, reliability resident interface aspects of the Alarm.com’s platform and extends these through our platform.
Operational Efficiencies – Seamless for Property Staff Asset Protection – Building Efficiency Resident Amenities – Happy Residents
BUILT FOR ENTERPRISE
KEYLESS ACCESS
HVAC MONITORING WATER MONITORING ENERGY MANAGEMENT
PROPERTY AWARENESSAUTOMATED WORKFLOWS
ACCESS MONITORING COMFORT & CONVENIENCE
20+ PMS INTEGRATIONS
Copyright © PointCentral 2019
Operational Workflows
Improved Asset ManagementVacant Unit Management
Maintenance Notifications
Unattended Showings & Short Term Rental Capability
Vendor Access Management
Automated workflows drive NOI by automatically applying rules based on property manager’s preferred settings and unit status, helping property managers shift their valuable resources from back office tasks like managing keys and thermostat
settings to higher value added tasks that engage, delight and retain residents.
Copyright © PointCentral 2019
“Are your vacant properties locked, lights turned off, and thermostats properly set for the evening?”
System dynamically changes settings and control based on property status and user
Always On
• High/Low Temperatures Limits
• HVAC Trouble Alerts
• Water Leak Detected
When Occupied
• Work Order Access
• Full Resident Control of Individual Unit
When Vacant
• Staff and External Vendor Access
• Energy Savings
• Light Schedules
• Unattended Showings
103 104
102101
203
201
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VACANT PROPERTIESRENTED PROPERTIES
B u i l d i n g
Architecture Built for Property Managers
P o r t f o l i o
Copyright © PointCentral 2019
PointCentral’s Integration Advantage
Property Management Software Software Partnerships
PointCentral has built out the broadest array of integrations with leading property management tools. These partnerships are neither easy or cheap, but doing them at scale allows us to provide better economics value.
Associations
Copyright © PointCentral 2019
Integrations & Automated Workflows
Copyright © PointCentral 2019
What does the integration do?• Work Orders:
• Creates access codes for work orders
• Resident Move-ins:
• Moves unit from Vacant to Occupied Group
• Creates login and access code for new resident
• Resident Move-outs:
• Moves unit from Occupied to Vacant Group
• Deletes login, access codes and clears system activity
Copyright © PointCentral 2019
Occupancy Status Drives Rules• PointCentral system can be configured to grant access and set device settings based on
a unit’s occupancy
• Vacant Group Access
• Assign codes to access vacant units
• Set notifications to get alerted of access
• Occupancy-based Device Settings
• Energy savings with thermostat schedules on Vacant units
• Maintain HVAC system with minimum and maximum temp settings for local thermostat control on Vacant and Occupied units
Copyright © PointCentral 2018
Network SecurityAccess Control
Analytics
We take security seriously – SOC-2 Certified
• Two fully redundant world class SSAE-16 data centers with
dedicated staff monitoring 24x7x365
• Triple Encryption (Private APN, VPN, End-to-End AES) +
Internal and external firewalls + Continuous NOC monitoring
• Regular hardware PEN testing and upgrading
• Two-factor authentication on app
Photo of 1 of 2 PointCentral Data Centers
Copyright © PointCentral 2019
What is SOC-2?- Privacy- Security- Availability- Processing Integrity- Confidentiality
*9 month processby a 3rd party auditor
Copyright © 2019 Alarm.com
Access Control Use Cases
• Unattended Showings
• Short Term Rental Guests
• Enables Curb to Couch Access
• Customizable Access Plans For…
• Residents
• Property Staff
• 3rd Parties (Packages, Vendors etc.)
Applying AI to help turn data into solutions
Healthy Unhealthy
• HVAC analytics program launched last year is based on millions of thermostats and billions of data points
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Copyright © PointCentral 2019
Viability as a Partner• We are a stable, long term partner:
• 8 years in the residential property automation business
• Used by hundreds of property management firms in tens of thousands of housing units
• Profitable, long term partner, without sensitivity to funding rounds.
• Backed up Alarm.com’s 19 year history and $3.B market cap (NASDAQ:ALRM)
• Partner Program enables scale
• Install – Service – Support across U.S.
Copyright © PointCentral 2019
Thank You