big c support and information services past, present and future nikki morris, head of clinical...
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Big C Support and information Services past,
present and FutureNikki Morris, Head of Clinical Services, Big C
January 2014
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‘I am because you are’Desomond Tutu
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Past...
Income Generation: Fundraising and Retail
Grant giving...Equipment, NHS personnel, research.
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The Big C Centre, NNUH (May 2006)
Partnership working with NNUH complementing NHS provision. Providing psychological and social support.
Provision for carers
Maintenance of services, building, resources and reputation.
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Norfolk Carers
60% of people will become a carer in some point in their lives.
Every year 1 in 5 carers give up work to care.
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Closer To Home
Help Us to Help You Study
Analysis of information from NNUH Centre
National and Local Change in Care Provision
Anecdotal Information
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Closer to Home...
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Key Services
• Drop in for: refreshment and a listening ear
• Information
• Complementary Therapies
• Talking Therapies
• Support Groups
• Welfare Advice
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Knowledge is of two kinds: we know a subject ourselves, or we know where we can find
information upon it (Samuel Johnson)
Big C Centre, NNUH
Millenium Library - Monday mornings
Big C Centre, Great Yarmouth
Louise Hamilton Centre
Big C Centre Kings Lynn
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‘Getting information off the Internet is like taking a drink from a fire hydrant’.Mitchell Kapor
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WELFARE ADVICE
Big C Centres (NNUH, Great Yarmouth, King ’s Lynn), JPUH, QEH.
Approx 60 new clients a month.
Benefit advice (over 2 million pounds in additional income) followed by travel information are the most requested issues for discussion.
Telephone support service.
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Cancer Awareness Champions
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• Equity Across The County
• Maximise the potential from our existing Support and Information venues/activities
• Invest in our income generation teams to maximise income
• Plann for 2015 (35 years) and 2020.
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Key Ingredients to Support and
Information Service Success:We Must...
Understand the reality around us and not make false assumptions
Have courage to act with boldness and conviction and be willing to make tough decisions
We must act as well as talk.
Not be afraid to make mistakes
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