big bazaar 2008 study

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This study was conducted by Narendra Toshniwal and Sumeet Sinha on BIG Bazaar in April 2008. We have tried to provide the best possible, first hand details. Feedback [email protected]

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Page 1: BIG BAZAAR 2008 STUDY
Page 2: BIG BAZAAR 2008 STUDY

Type HypermarketFounded 2001Headquarters Jogeshwari, MumbaiIndustry RetailProducts Department, Grocery storePromoter Kishore BiyaniParent Pantaloon Retail India Ltd.Punchline ‘Is se sasta aur accha

kahin nahin’Currently 83 outlets

Page 3: BIG BAZAAR 2008 STUDY

One stop shopping at discounted prices.Provides Best Products at the Best Prices.Targets price conscious majority segment

of customers.Classless destination.Attracts a few thousand customers per day‘Is se sasta aur accha kahin nahin’

Page 4: BIG BAZAAR 2008 STUDY

MARKETING MIX‘7 P’s ANALYSIS’

Page 5: BIG BAZAAR 2008 STUDY

DENIMS &-T shirts

Fabrics & CutPiece

Formal Wear

Casual Wear

Party Wear

Ethnic Wear

Accesories

Undergarments

Night Wear

DressMaterial

Sarees

Shampoos

Detergents

Soaps

Liquid Wash

Creams

Deodrants

HomeCleaners

Utensils

Plastics

Crockery

Sundries

Soft Drinks

PackagedJuices

Milk Items

Frozen Food

Ice creams

Staples

Ready to eat

Ready toCook

InternationalFood

Spices

ImportedBazaar

Tea & Coffee

Fruits

Vegetables

ImportedFruitsDairy

Products

PRODUCT MIXAPPARELS FOOD FARM PRODUCE CHILL STATION HOME &

PERSONAL CARE

Page 6: BIG BAZAAR 2008 STUDY

TelevisionSets

WashingMachines

Refrigerators

Personal Care (Shavers, etc)

mBazaar

Microwaves

SmallAppliances

Laptops

ComputerAccessories

KitchenAppliances

mr. right

Bakery

Loot Mart

Tulsi

future money

futuregeneralli

Kids Wear

Toy Bazaar

Stationery

Child Care

FootwearBazaar

Beauty Care

Navaras

Star Parivar

MeenaBindre

Living Room

Bed Room

Kitchen

Dining Hall

Kids Room

Bean Bags

Paintings

DecorativeItems

PRODUCT MIXELECTRONICS

bazaar Fashion &

JewelleryFurniture

bazaar Child Care &

Toys Other Services

Page 7: BIG BAZAAR 2008 STUDY

mr.right

Page 8: BIG BAZAAR 2008 STUDY

IN HOUSE BRANDS @ BIG BAZAAR

DJ & C CLEAN MATE SENSEI

KORYO STAR SITARA CARE MATE

FRESH & PURE RENUKA MAJITHIA

SARAPOLO and 40 more brands

FEW BRANDS @ BIG BAZAAR

Page 9: BIG BAZAAR 2008 STUDY

PRICING OBJECTIVE

MAXIMUM MARKET SHARE

Page 10: BIG BAZAAR 2008 STUDY

PRICINGVALUE PRICING (EDLP)PROMOTIONAL PRICING

- LOW INTEREST FINANCING - PSYCHOLOGICAL DISCOUNTING

- SPECIAL EVENT PRICING (GUDI PADVA)

DIFFERENTIATED PRICING- TIME PRICING

BUNDLING

Page 11: BIG BAZAAR 2008 STUDY

TIME PRICING

Page 12: BIG BAZAAR 2008 STUDY

LOW-INTEREST FINANCING

PSYCHOLOGICAL PRICING

Page 13: BIG BAZAAR 2008 STUDY

BUNDLING

Page 14: BIG BAZAAR 2008 STUDY

  MRP BrandAtta 10kg 240 185 Shakti BhogRice 10kg 210 210 ParimalDal 5kg 225 225 MoongSugar 5kg 95 94.05 Renuka*Tea 500g 54 53.46 Red LabelCoffee 50g 68 68 NescafeRefine Oil 10ltr 860 759 DharaGhee 2kg 400 330 Fresh n Pure*Salt 2kg 20 19.98 Tata SaltSoap 6pc 114 99 CintholShampoo 400ml 199 179 GarnierToothpaste 300g 79 74 ColgateDetergent   110   69 Clean Mate*Detergent Soap 4   40   39.96 Surf Excel Bar Bathroom Cleaner 2 100    50 Clean Mate* Bourntiva 500g 124 115 Bournvita Total 2688 2409.51  Save 276.51

PRICING

DISCLAIMER: * Price As on 5th April 2008

Page 15: BIG BAZAAR 2008 STUDY

PLACE – Store Locations

Page 16: BIG BAZAAR 2008 STUDY

- SUPPLY CHAIN BIG BAZAAR

Supplier

Warehouse

Inspection

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Shelves

Quality Check

Inspection

SUPPLY CHAIN – BIG BAZAAR

Page 17: BIG BAZAAR 2008 STUDY

PROMOTION‘Saal ke sabse saste 3 din’

Future Card (3% Discount)Shakti Card Advertising (Print Ads, TV Ads, Radio)Brand Endorsement by M.S.DhoniExchange Offer – ‘Junk Swap Offer’Point-of-Purchase Promotions

Page 18: BIG BAZAAR 2008 STUDY

Some of the Key offers:

- A Dish TV SetTop Box at Rs 999/- (original cost Rs 3500/-) on a shopping of Rs 3500/-

- 5 Kg Rice + 5 Kg Sugar + 5 Kg Oil for RS 599/-.

- Branded Microwave 17 ltrs at Rs 1999/-.- Branded DVD Player + Home theater at

Rs 2999/-.- Magnum Queen Metal Bed with

mattress and 2 pillows of Rs.12000/- at Rs.5999/-.

- Nirlon Fry Pan @Rs.569/-. Get Tawa,Kadai & Gas Toaster free

Page 19: BIG BAZAAR 2008 STUDY

Faida Zone

INTERNATIONAL FOOD FESTIVAL

Page 20: BIG BAZAAR 2008 STUDY

BILLBOARDS

Page 21: BIG BAZAAR 2008 STUDY

PUBLIC RELATION

Page 22: BIG BAZAAR 2008 STUDY
Page 23: BIG BAZAAR 2008 STUDY
Page 24: BIG BAZAAR 2008 STUDY

PEOPLEWell Trained StaffAppearanceEmpowered IndividualEncouraged To Think Out Of

The Box Employ close to 10,000 people

and recruit nearly 500 additional people every month

Use Scenario Planning as a tool for Quick Decision Making

Security Gaurds At All Gates

Page 25: BIG BAZAAR 2008 STUDY

PROCESS

Page 26: BIG BAZAAR 2008 STUDY

PROCESS Contd..

Page 27: BIG BAZAAR 2008 STUDY
Page 28: BIG BAZAAR 2008 STUDY

PHYSICAL EVIDENCE

Page 29: BIG BAZAAR 2008 STUDY
Page 30: BIG BAZAAR 2008 STUDY

SWOT ANALYSIS

Page 31: BIG BAZAAR 2008 STUDY

Strength- High Brand Equity- State-of-art infrastructure- EDLP- PoP promotions- Variety of stuff under single roof

Weakness- Unable to meet store opening targets- Falling revenue/sq. ft.- General perception

Opportunity- Organized retail (4.15%)- Evolving consumer preferences

Threat- Competitors - Government policies- Unorganized retail

Page 32: BIG BAZAAR 2008 STUDY