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BIBLIOGRAPHY
Text Books
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WORKING PAPERS
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Internet Banking”, Department of Economics, University of Warwick, January.
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Vishuprasad, Nagadevara (2002),“Customer Relationship Management Using Data
Mining-Case Study of an Electrical AppliancesCompany”, Paper Presented in
National Seminar in CRM Organized by the School of Management, University of
Hyderabad, Nov 8-10, pp.322-331.
DISSERTATION
Dilshath A (1992), “Customer Satisfaction in Nationalized Banks,-With Special
Reference to Madras City”, Unpublished M.Phil Dissertation, Madras University,
pp.150-152.
REPORTS
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on Evaluation of Customer Service in Banking Industry Decision, Vol xviii, Jan-Mar,
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