biba personal lines administration facility. background to equity direct broking ltd major player in...
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BIBA Personal Lines Administration Facility
Background to Equity Direct Broking Ltd
• Major player in the UK Personal Lines Insurance Market
• Over 40 years experience in the Personal Lines market• 8th Largest Personal Lines Broker in the UK• Gross written premiums £170m• Market leader in provision of fully branded schemes• Over 2,000 Broker Partners and Schemes• Operating hours: Monday to Friday 8:00 – 8:00
Saturday and Sunday 9:00 – 5:00• The facility can also extend to include Household business, should the broker
require.
Transfer Process
• The client data is entered on to our system. We will arrange for collection of the data approximately 40 days prior to renewal.
• Clients are provided with a quotation 28 days prior to renewal.
• We make telephone contact following this letter to introduce ourselves and explain the changes to your clients, at the same time we try to secure conversion.
• A reminder letter is sent 7 days prior to renewal.
• Any clients that have not accepted 5-7 days prior to renewal are contacted again by telephone (a minimum of 3 attempts are made to contact the client at different times of the day).
• Policies are issued normally within 3 working days.
You, the Broker decides which policies to pass to us
Scheme Motor Insurer
• 5th Largest Motor Insurer in UK
• Gross premiums in excess of £500m
• Largest and most successful personal lines syndicate at Lloyd’s (S&P rating A)
• Over 35 years of unbroken profit
Background to Equity Red Star
Panel of Household Insurers
Current Household Panel Insurers
Allianz Cornhill
Equity Red Star
Legal & General
Zurich
Fortis
Transfer Features
• Price Guarantee:– We will guarantee to offer your clients the best price of:
a) this year’s invited renewal premium from holding Insurer.
b) Equity Red Star’s ‘screen rate.’
• Cover:– We look to provide the client with similar cover.
• VIP Facility:– Where connected business is identified this is handled by the team who
recognise the importance of this business to the broker.
• Data Transfer Process:– Dedicated teams skilled in dealing with the transfer of customer’s data.
• Single Policy Wording:– Crystal Mark for Plain English.
Motor Insurance
Selection of Special Features:
• New car replacement for cars in first year of registration where damage exceeds 50% of its original purchase price. *
• No Claims Discount for Named Drivers
• Legal advice/assistance up to £50,000 (including personal injury) following accidents in the UK.
• 24 hour Accident Helpline.
• Courtesy cars are arranged free of charge wherever possible, when our approved repairers are used. *
• The policy provides cover for the insured vehicle within the European Union and certain other countries for up to sixty days at any one time.
• Scheme Insurer – Equity Red Star.
*Available with Comprehensive Cover only
Home Insurance
Selection of Special Features
• Contents and Buildings Insurance cover available.
• Loss/Theft of House Keys – cover up to £500.
• Fridge and Freezer contents – cover up to £500.
• Money and Credit card cover.
• 24 hour Claims Helpline service.
• Buildings Insurance is accepted by leading Building Societies and Financial
Institutions.
• 24 hour Legal Advice/Home Emergency and Replacement Glass service.
• Contents Insurance includes replacement on 'New for Old' basis.
• Automatic extra cover is provided at Christmas and for family weddings.
• Family Legal Protection available - up to £25,000 of cover.
The Transfer Teams
During implementation of a new transfer the following resources will be made available:
• Equity Account Management Team – based in Brentwood responsible for co-ordinating delivery of the business infrastructure e.g. monthly MI, regular review meetings, complaint resolution and administration.
• Operations Management Team – based in Colchester (Motor) and Southampton (Household) responsible for collecting the Broker’s client data, inputting the policy details on to the Equity system, receiving calls and dealing with your client’s enquiries and outbound calling to secure renewal and ensure service during transfer and beyond.
Both the Equity Account Management Team and the Operations Management Team will work closely with you to ensure the smooth running of all aspects of the transfer.
Beyond the initial transfer stage, the Equity Account Management Team will continue to be the key point of contact.
Your Equity Teams
Account Management Team – Brentwood, EssexLibrary House, New Road, Brentwood, Essex. CM14 4GDSteve Young – Broker Development ManagerJill Pearey – Account Support Manager
Operations Management Teams: Motor – Equity House, Bergholt Road, Colchester, Essex. CO4 5EYMichael Larkin – Motor Operations ManagerKieran Hodgkins – Broker Transfers Team Manager
Home – Threefield House, 7, Threefield Lane, Southampton. SO14 3QHShaun Law – Household Operations ManagerRanjit Dawson – Broker Transfers Team Manager
Operational Capability
Operating Hours: (Motor)
Monday to Friday 8am to 8pm
Saturday 9am to 5pm
Sunday 9am to 5pm
Agreed Service Levels
An agreed SLA will be in place to ensure a satisfactory service is provided to clients.
Claims Handling
24 hours a day / 365 days a year accident / assistance help lines.
Post repair quality inspections.
Operational Capability
Operating Hours: (Household)
Monday to Friday 8am to 6pm
Saturday 9am to 1pm
Agreed Service Levels
An agreed SLA will be in place to ensure a satisfactory service is provided to clients.
Claims Handling
24 hours a day / 365 days a year accident / assistance help lines.
Post repair quality inspections.
Summary
• A complete Personal Lines Administration Service.
• Flexible to allow the broker to choose which policies to transfer.
• We reduce Broker’s costs by handling new business enquiries and renewals, credit control, accounts, MTAs and claims.
• Facility to produce ongoing new business, on-line and off-line.
• Facility to handle VIP business.
• A branded telephone service with dedicated individual telephone numbers*.
• Branded documentation*.
• Enhanced commission rates payable for the policy life of the client.
*Subject to volume
Managing the Business
Management informationOn a monthly basis, the following information is available:
– Commission statement • Inclusive of new and renewed business, including all mid term adjustments
and will be accompanied by commission payment.
– Management information (available upon request):• Renewals offered. • Renewals accepted.• Retention rate.• Number of new quotations.• Number of new policies.• Conversion rate.
Excellent track record
• Equity also has over 25 years experience of dealing with key affinity accounts, providing a broad spectrum of schemes and products:
• Equity has invested to build a team of people with proven ability to deliver successful affinity business solutions.
• Key members of the team have also played leading roles in the development of insurance schemes for Barclays Bank, American Express, Egg and Tesco
Contact Details
Broker Development Manager: Steve Young – [email protected]
Telephone – 01277 206176
Jill Pearey - [email protected] – 01277 206571
Transfers Team Managers:Motor:Kieran Hodgkins – [email protected] – 01206 777716
Household:Ranjit Dawson - [email protected] – 02380 374769