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1KFP TOTAL IT SOLUTIONS BIG ENOUGH TO COPE - SMALL ENOUGH TO CARE

ABOUT US

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KFP Total IT Solutions is a specialist provider of IT solutions and services to the retail industry. We have over 20 years’ experience working with household brands supporting their IT Infrastructure from installing the latest cutting-edge POS systems to full wireless installation across multiple store locations.

Our expertise in the retail industry is what separates us from the rest. Our passion is taking our customers from four empty walls to a fully functioning retail store providing them with an all-encompassing IT solution.

Our full service offering:

• POS

• New Stores

• RefittingExistingStores

• Wireless Solutions

• Structured Cabling

• Warehouse & Logistics

• Retail Technology

• Managed Services

• Project Management

• Retail Helpdesk Support

KFP TOTAL IT SOLUTIONS BIG ENOUGH TO COPE - SMALL ENOUGH TO CARE

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Big enough to cope......Small enough to care

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OUR MISSION STATEMENT

KFP started out in the late 1990s purely as a cabling company. In 2013wetookadifferentdirectionwithavisionandtheambitionto focus 100% on supporting the retail industry.

When we started out, it was with two customers and only four membersofstaff.Afterrecordyearonyeargrowth,wenowemployover50membersofstaff,turnover£8millionandprovidethe world’s largest retailers with IT support services.

Our mission is simple – to provide our retail customers with truly integratedITsolutionsthatmakearealdifferencetotheirbusiness.

We help retailers thrive using the latest cutting-edge technology. It’s the KFP way to work tirelessly to deliver the best levels of service and support for all of our customers.

We have the expertise, passion and desire to deliver on all projects and exceed customer expectations. Retailers go further because we are knowledgeable, focused and professional.

OUR CULTUREWe operate a culture in which our employees are empowered to facilitate customer satisfaction. Ownership and responsibility are deeply rooted principles within KFP. We have a strong belief in the people who work within our business and operate a policy of promotion and personal development from within. The success of the business to date is underpinned by our valuable employees and they remain key to our business going forward.

Our vision for the future is to become the number one go to company for everything IT, procurement and services for retail.

HOW IT ALL STARTED


TOTAL IT SOLUTIONS


We work in partnership with the world’s leading vendors to supply our retail & hospitality customer’s with IT hardware and Infrastructure services across Europe.Wethoroughlyunderstandtheretail&hospitality industry and fully respect just how important reliability is for a successful operation.

RETAIL IT

We have been supporting retailers for over 20 years providing leading IT infrastructure support and services includingopeningbrandnewretailstoresacrossEurope.Allofourservicesandsolutionsaredeliveredbyindustryexperts with the knowledge, focus and professionalism of delivering above expectation.

We source our IT hardware from the very best vendors and leading manufactures who understand our business and work with us to provide leading services to our retail customers.


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HP is one of the market leaders supplying end to end business computing in server and storage infrastructure, desktop, and printing meaning that they are one of the onlyinfrastructurevendorsinthemarketwhocanoffera true end to end solution.

POS

We are a HP approved business partner with retail ITspecialisation.Wecanoffertheentirerangeofmodular, all-in-one & mobile based retail devices along with a raft of accessories and options to provide a tailored solution for all retail based environments.


We are an approved Toshiba business partner with retailITspecialisation.Wecanoffertheentirerangeofmodular, all-in-one & mobile based retail devices along with a raft of accessories and options to provide a tailored solution for all retail based environments.

Weworkwiththeleadingglobalplayerofferingthelatestcutting edge POS IT systems - Toshiba. If you are lookingto roll out the latest registers, or new credit card devices,

maybe mobile/tablet POS systems - we can help. Not onlycanwecost-effectivelysourceallofthehardwareyouwillrequire,butwecanalsoassistwiththeconfiguration,setup,roll out and upgrade across your retail stores.



RETAIL IT SERVICES

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Planning a new store rollout can be a complex operation but done right with the right project management team will ensure your new store opens without a glitch. We work tirelessly to ensure wemeet your new store open day deadline and ensure the rollout of technology for your new store is completed on time and within budget.

NEW STORES

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UNDERSTANDING THE FULL SCOPE OF YOUR PROJECT

COLLABORATION

SERVER ROOM DEPLOYMENTS

POS ROLLOUT

NETWORKING

YOUR DEPLOYMENT PROGRAMME

What makes KFP stand out is our ability to provide a comprehensive service that incorporates a process and starts with fully understanding the scope of your project. Once we have fullyunderstoodthespecificationandtherequirementsofyournew store project, our leading project team will produce a project plan from rollout through to completion.

What makes KFP a leading IT provider in opening new retailstores is our ability to work in collaboration with other tradesoftenshopfittersandelectricianstoensureworkiscarriedoutto the highest standards. We know that it’s our ability to partnerwith other trades that ensure your project rollout is successful.

Key to any successful IT deployment within a new store is an effectiveserverroom.Itisimperativethatanycentralserverroom environment be fully serviceable, manageable and resilient. We have extensive experience & understanding working in server rooms, and all associated networking, cable management, power requirements, routing and telco needs to ensure a robust and reliable IT core at the heart of your retail store.

Aspartofyournewstoreproject,weprovidetheconfiguration,setup,androlloutofyourPOShardware.AsHPpartnerfirst–RetailSpecialistsandaToshibaAuthorisedServicePartnerweareabletocosteffectivelysourceyourhardwareatthemostcompetitive prices and provide all repairs and technical support.AswellasleadingPOStechnology,wecanrolloutthelatestregisters, debit and credit card devices, mobile and tablet POS systems for your new store.

Athoroughlyplanneddeploymentprogrammeiskeytoanefficientrollout.Ourprojectmanagementteamprepareadetaileddeployment schedule, including project initiation & documentation andthenprepareconfiguration,buildandinstallation.

Thenetworkrequirementdiffersforeachretailstore.Asa CISCOSelectPartner weareabletoprovidedesign,supplyandimplementation of end to end networks to seamlessly connect your users to the network, across the internet from your new storetoheadofficelocations.

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We will always support your IT infrastructure, but should you need your technology replacing, we cancosteffectivelysourceover25,000+ITrelatedproductsforyourentireretailestate.Aswellasinstalling your technology, we can provide multiple layers of technical support.

REFITTING EXISTING STORES

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UPGRADING? RELOCATING? EXPANDING?

FULL TECHNOLOGY UPGRADE

MINIMISING IMPACT ON TRADING

OUR PROCUREMENT BENEFITS TO YOUR RETAIL BUSINESS

Weworkwithmanyofourcustomersprovidingstorerefitandrefresh work, which will often involve a new look and feel to modernise their store. This will often involve the need to upgrade, relocate or even replace your IT equipment in-store and replacing your POS terminals.

The pace of retail is constantly changing, meaning new standards, new trends and most importantly, new technology. If you are looking to upgrade your retail technology across your stores, we can cost-effectivelysupplyyouwiththebestmarketratesforswitches,routers, servers, POS terminals, cabling and wireless technology.

When upgrading your technology, you may also want to consider upgrading:

• Routing and telco services

• Trafficcountingsolutions

• Click & collect services

• Payment devices

• Time recording platforms

• BackofhousePCandofficetechnology

• Digital signage

• RFID

We work hard to minimise the impact on trading in all situations.Not only do we undertake rigorous pre-delivery checks and ghostapplicationsforfast,efficientinstallation,wealsoworkinpartnership with other trades to ensure that there is no impacton current trading.

• We communicate directly with Toshiba, Cisco, Zebra and other industry manufacturing leaders getting the most up-to-date hardware at the best prices

• Specialist POS and Retail function

• Supply of replacement parts

• HP & Toshiba Service Partner

• Abilitytoofferasinglesupplychain


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The most successful wireless network deployments are planned, surveyed & Deployed. - KFP Total IT Solutions

Wireless technology plays a huge role in today’smodernretailstore.WhatmakesKFPdifferentis that we believe that it’s not a simple case ofinstalling a wireless access point in the middle ofa store and hoping for the best. We work with ourcustomers and provide them with a wireless deployment journey from understanding their conceptual needs, to surveying locations for suitability, designing a bespoke solution, and then implementation.

WIRELESS SOLUTIONS

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With all the information gathered during the initial requirementsphase and from the wireless survey, we use the report to beginmappingoutthedetailforthenetworkdesign.Anetworkdesigncan be built on the basis of in depth understanding of promotional& loyalty requirements, bandwidth allowances, timed session limits,through to required connectivity & user management.

STEP 1 - INITIAL REQUIREMENTS

STEP 3 - NETWORK DESIGN

STEP 4 - DEPLOYMENT

STEP 2 - COVERAGE & PERFORMANCE SURVEYS

Thefirststepistounderstandyourwirelesssolutionneeds.Wethink it is vital that we fully understand the services & platformsthat are needed from the wireless network that will work best for each of your retail stores.

Atthedeploymentstage,wearenowreadytoinstallyourbespokewireless solution. We work to a detailed rollout plan where we assess any possible structured cabling implementations needed to ensure we can position wireless access point in just the right place.

We understand that a large proportion of the work will need to take place outside of trading hours (unless being deployed in new stores) and we will take away the headache of arranging shopping centre security passes and relevant access by doing it all for you.This is often a phase which is overlooked, but we believe it is the

most critical. Only once a full wireless survey has been conductedin-store using market leading analysis tools can a network becorrectly designed & implemented. It is not just all about coveragebut other factors such as saturation rates from surroundingnetworks, interference, frequency performance and the structuralmakeup of a building can all play a major role in the success of anywireless deployment. Our detailed surveys address all of theseelements, and more. Upon completion we overlay the results tostore plans to pinpoint the best locations to ensure full coverageand performance.

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Weofferawealthofexperienceandaraftofvarying services to ensure your business canimplementanenvironmentwhichisspecificforyour needs. Suitable structured cabling underpinsany technology deployment in both retail andhospitality environments.

STRUCTURED CABLING SOLUTIONS

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HIGH STANDARD INSTALLATION

QUALITY & KNOWLEDGE

DESIGN & INSTALLATION

• Cat 5e UTP/FTP/STP Cabling

• Cat 6 UTP/STP Cabling

• Cat6AUTP/STP

• Cat 7 STP

• Coax Based Cabling Systems

• AVCablingSystems

• VoIP(VoiceoverIP)Systems

• Copper Cabling Systems

• Fibre Optic Cabling Systems

• VoiceCablingSystems

• Containment Systems

Weofferarangeofhigh-qualitymarketleadingstructuredcablingsystems, supported by our highly experienced and professional teams. Our installation engineers have detailed knowledge of the most up to date transmission techniques and communications technology providing you with the best possible service.

WhatmakesKFPdifferentisthatallemployeesaretrainedtothehighest standards, have the latest technical skills and are health and safety conscience. Our engineers receive regular training from our leading vendor partners to keep up to date with the latest technology.

Today’s evolving industry demands mean that intricate attentionto the design and installation of your cabling infrastructure isparamount.Acorrectlydesignedandinstalledstructuredcablingsystem will far exceed the lifetime of the associated hardware and this is why we strive to provide solutions tailored to meet both immediate and future technology needs.

Asauthorisedinstallersforanumberofmarketleadingmanufacturersanddistributors,wearealsoabletoofferunderwritten 25 year product and performance warranties.

We can supply, install and maintain the full range of copper network cabling systems. We pride ourselves in performing installation works to the highest possible standards and to back this up with high quality user-friendly documentation, enabling us to transform the ideas and real requirements of our clients into the best, future-proofed, functional system solutions available.

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The Warehouse & Logistics department is key to our business as it’s the backbone that helps our retail customersfromtieroneretailerswith1000+storelocations to smaller tier two retailers streamline their operationsandreducecoststhrougheffectivedispatchofITstockthroughoutEurope.

WAREHOUSE & LOGISTICS


RELIABLE DELIVERY

EFFICIENT LOGISTICS

DEPOT SERVICES

RMA ON TIME & WITHIN BUDGET

SUPPORTING YOUR GROWTH & SEASONAL NEEDS

Fromstarttofinish,it'stheKFPwaytoensurethedeliveryofyourrequired goods are sent to the required place, at the required time, and in the required state.

Orderfulfilmentisthecoreofourwarehousing&distributionservicesandwestrivetoofferexpediteddistributiontoallofour retail customers. We achieve this level of service becauseof our internal processes and the ability to track an order frompurchasing, to dispatch and delivery.

We believe that the pace of retail is forever changing and withthischangecomestheneedformoreefficientlogistics.WearecurrentlyoperatingthroughouttheUKandEurope,withanever-increasing need to supply our customers’ with hardware includingPOS terminals, servers, cabling and many other products to siteinatimely,cost-efficientmanner.WeworkwithtieronecarrierssuchasFedEx,UPS,andDHLtoensureefficientservice.

Ourdepotserviceisthemostcost-effectiveandefficientwaytokeepyourequipmentupandrunning.Weofferseveraldifferentprogramoptionstogiveyoutime-savingbenefitswhilekeeping your equipment maintenance and repair costs as low as possible.

What makes KFP special is that we have forward stock locations, therefore,stockavailabilitytohandalloverEurope.Stockisnever too far from customers which means if stock failures occur,ourbreak-fixsolutionsensureminimaldowntimeforyourretail operation.

AspartofourRMAprocess,wehaveanaward-winningwarrantyservicesteamthatisabletofixbrokenstockforyourretailestate.Yourstockwillthenbeaddedbackintocirculationforbreak-fixservices.Withourbreak-fixsolution,youwillrestassuredthatstock will be available at short notice in order to keep your store operating with minimal downtime.

LocatedatourOxfordshireheadoffice,wehavealogisticsanddistribution team whose role is focused on ensuring that the right products are delivered to your store locations on time and within budget.

You may be in need of increased storage, shipping, and equipment required to support your business during seasonal or largegrowthcycles.Ourdepotserviceisabletooffercustomerstotalflexibilitytoeitherincreaseordecreasetheirspace,equipment, and storage requirements.

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Modern retail technology needs to be used toappealtoallgenerations.Ashoppingexperiencethat appeals to mobile users, click and collectservices that increases convenience for shoppers, and omnichannel that aligns retailers entire operation is all key in modern retail stores.

USING THE LATEST TECHNOLOGY


TRAFFIC COUNTING SOLUTIONS

PAYMENT DEVICES

BACK OF HOUSE TECHNOLOGY

DIGITAL SIGNAGE

RFIDCLICK & COLLECT SERVICES

Wecanprovideyouwithtrafficcountingsolutionswhichwillenableyoutoviewfootfalltrafficintoyourretailstore.Weareable to provide all the installation and technical support for the trafficcountingsolutionensuringyouarealwaysgettingtheinsight you need for managing your retail store.

AswellasourleadingPOShardwareprovision,weareabletosupply you with the latest payment devices including chip and pintechnology,table/mobilePOS,andPEDdevices.Weareabletoprocure,configure,storeandinstallon-site.Wealsoprovidehelpdesk technical support that gives you the peace of mind if and when payment devices fail.

The reliability of your back of house cab including your servers is crucial to your store trading successfully. The right IT infrastructure solutions based around desktop, laptop, server, storage and networking technologies will underpin the communication from head officetoyourindividualstorelocations.Weprovidefullbackofhousehardware and infrastructure as part of our procurement services.

Digital screens allow any business to easily showcase their products, services or any other content, helping you stand out. It can also be used to engage with more customers inside and outsidethestore.Digitalsignagecanhelpyourstore increasesales and improve thecustomer’sbuyingexperience.

We are able to provide you with remote scanners to read RFIDtagsplacedonindividualproductseitherontheshopfloororinyour warehouse. The technology enables you to record a variety of information, including quantities of various stock items and their precise locations enhancing visibility and security.

Modern retailing includes click & collect services to be able to give your customers the opportunity to purchase online and pick up in-store. The click and collect concept is a great way of joining up your physical and ecommerce business. We provide you with the installation and support of click & collect technology giving your retail operation a modern convenient solution for your customers.

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Technology changes at a lightning-fast pace.Technical marvels have increased productivityand collaboration but keeping up with the evolving landscape can be both challenging and time-consuming.

Additionally,asabusinessgrows,itsITrequirementswillinevitablychange.AllowingKFPto provide you with managed services will share the responsibility of your IT and can help you reduce and controlcosts,increaseefficiencyandcompetitiveness,and provide scalability.

MANAGED SERVICES


MANAGED TELEPHONY

Why pay thousands to install & maintain an in-house phone system - not to mention expensive circuits to support your calls? KFP can package a managed service in a convenient 36-month contract, supplying all of the required hardware, handsets and management in a per user per month fee.

CUT THE COSTS OF YOUR COMMUNICATIONPredictable, low monthly per-user budgeting, including maintenance and full hosting.

DEPLOY WHEREVER YOU AREFrom in-house roaming extensions to app-based mobile working, all to suit your business.

BUILT IN CONTINUITYPowered by CISCO, in highly secure & redundant data centres -ensuring a world-class service.

INDUSTRY LEADING SERVICESIncludes the latest and most popular business functions.

FUTURE-PROOFED FOREVERNo more hardware & software upgrades. Remain up to date with continually evolving solution.

All of this can be delivered & managed via an online portal, meaning that your estate can be seamlessly administered from one location.

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It'stheKFPwaytobecomeanextensionofourcustomers IT team. By doing this we ensure the projects we manage run seamlessly because we have invested in the relationships from day one. We believe that for a project, whether a large scale POS rollout or cabling installation, you will notice that you have a partner and not just another IT supplier.

PROJECT MANAGEMENT


20 years in retail means we have been able to manage the mostcomplex and demanding projects with a proven cross-functionalapproach.Ourscalablesolutionsofferaquickstart-uptosupportthe toughest time-lines for opening a brand new store, relocating or upgrading technology in your existing stores.

We will communicate with you throughout your entire project to ensure your project runs smoothly, meaning your retail team in-storecanremainproductiveduringtheprojectfromstarttofinish.Minimaldisruptionandhassle-freeiswhatmakesKFPdifferent.

Ourscalablesolutionsofferaquickstart-uptosupportthetoughest timelines for opening a new store, relocating or upgrading technology in-store.

• Delivery of operational improvements and cost efficienciesduetoourexperienceofprojectrollouts

• Dedicated project manager and one point of contact from project start to completion

• Trusted approach aligned to leading project management methodologies

• Fullymanagedapproachwithregardstoconfiguration and implementation of devices in-store: we are experienced in the process, with expert technical knowledge

We believe our partner-lead approach is what makes KFP differentfromtherest.Wehavefoundthatthismethodisthemosteffectiveforensuringyourprojectisasuccessandtheend result exceeds your expectations and delivers on all project specificationsandrequirements.

EXPERIENCED IN ACHIEVING TIGHT DEADLINES

MINIMAL DISRUPTION & HASSLE-FREE

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We work closely with our customers every step of thewaybyusingourindustry-specificservicedeskticketing platform that enables us to successfully manage individual customer queries. We ensure all aspects of your retail infrastructure is supported which includes POS, cabling and network faults, wireless networks and that your back of house IT gets resolved quicklyandefficiently.

RETAIL HELPDESK SUPPORT


The world of retail is forever changing and so does the technology. AtKFPwemanageandmaintainsolutionsthroughouttheirtechnology life cycle and throughout all technology developments. We support you as your retail estate grows and changes direction.

• Fully manned Helpdesk Support

• Future Proof on-going support which moves with your retail operation

• Remote support

• Open 7 days a week (08:00 – 22:00) 364 days a year

• MultipleSLAoptionsthataretailoredtoyourspecificrequirements

Asaretailer,youwillbegladtoknowthatwehaveagreatreputation which has been built on 20 years of trust via long-termrelationships with our customers. We believe that by working asan extension of your retail operation and becoming deep-rootedinyourbusinessasifitwasourown,isthemostefficientandrewarding way of supporting you.

Thebenefitsofourhelpdesksupportservicesarethatwewillnotonlytrytofixtheproblemintheshorttermbutwillworkproactively with the aim to identify problems before they occur inthefirstplace.

LEADING HELPDESK SUPPORT THROUGH GROWTH & CHANGE

AN EXTENSION TO YOUR OPERATION

On the rare occasion when issues arise after installation, you know that you can rely on KFP to ensure that support will be there to keep your retail operation moving.

ThebenefitsofRetailITSupportinclude:

• Expertise

• Cost-effective

• Quality and continuous improvement approach

• Regularly updates and reports regarding stock and call volume statistics

• Savingyoutimeandefficiencyacrossyourretailestate

BENEFITS OF OUR HELPDESK SUPPORT

Helpdesk support is delivered by a member of the helpdesk team either by phone, through our advanced ticketing system or on-site via one of our engineers.

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OUR PARTNERSHIPS


OUR ACCREDITATIONS

SafeContractor is a leading third-party accreditation scheme which recognises very high standards in health & safety management amongst UK contractors. Althoughapplicabletomostsectors,it is particularly relevant to the retail & hospitality industries (among others) which made this a must for our business. Our application was driven by the need for us to offerauniformedstandardpracticeacrossthe business. Under the scheme, we underwent a vetting process which examined our overall health & safety procedures and the track record of the business. Having met with the stringent standards of the accreditation process, KFP are now part of the on-line databasetoconfirmourcredentials.

ISO 9001 is recognised worldwide as the international benchmark for quality within an organisation. By achieving our ISO 9001 certification,weareabletodemonstrateto customers and suppliers that the systems we have in place meet the high standards set out by the International Organisation for Standardisation (ISO).

TogaintheISO9001certification,KFPhad to demonstrate our dedication and commitment to meeting our customers’ needs,operatingefficientmanagementprocesses and delivering consistent, goodqualityproductsandservices.Eachyear,anexternalAuditiscarriedoutbya third party to ensure our systems are maintained and any non-conformances are noted for correction.

PCI Compliant

The Payment Card Industry Data Security Standard (PCI DSS) applies to companies of any size that deals with credit card payments/devices. If your company intends to accept card payment, and store, process and transmit cardholder data, you need to host your data securely with a PCI compliant hosting provider. KFP has recently achieved PCI compliance tosupportthelargescalerolloutofPEDterminals across multiple customers coveringtheEuropeanregion.

www.kfpit.com

KFP Total IT Solutions Ltd4 Foxcombe CourtWyndyke Furlong

Abingdon Business ParkAbingdonOX14 1DZ

Tel: +44 (0) 1235 539101

VAT Registration - No. 173 9489 58Registration in England - No. 08726722

bi nouh to cop - smll nouh to cr · kfp total it solutions bi nouh to cop - smll nouh to cr 1 about...

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