WELCOME………………Name: Beesetti.bhaskarrao

Batch:E1Submitted to: Mr:Nandy

Frankfinn institute of air hostess training

Hospitality…..

Definition…… Hotel is define by the british law as a place were

bonifiede person receives food and shelter,provided he is in a position to pay for it.

A hotel may be defined as an establishment whose primary business is providing lodging facilities for the general public and which funishes one or more of the services:

a)Food and Beverage services. b)Room attendant services. c)Laundry services. d)use of furniture and fixtures. e)Safety and Security to the Guest and his

belongings.

History of hotel industries… The real growth of the modern hotels took

place in the USA beginning with the opening of the city hotel…in 1974 in new york. This was the first building erected for hotel purpose.This period also saw the beginning of chain operations under the guidens of E.M. statlers.

HERITAGE CLASSIC:

HOTELS

CONSTRUCTED BETWEEN 1920 - 1935

HERITAGE GRAND:

HOTELS CONSTRUCTED

PRIOR TO 1920

HERITAGE:

HOTELS CONSTRUCTED

AROUND 1935 – 1950

HERITAGE HOTELS

CHARACTERISED BY LESSER CAPITAL EXPENDITURE AND AFFORDABILITY .

OPERATE FROM FORTS, PALACES, CASTLES, RIVER LODGES, HERITAGE BUILDINGS ETC.

STAR RATED HOTELS

5 DELUXE & 5 : LUXURY AT HIGH PRICE , 27 % GOVT. APPROVED ROOMS

FORMS 30% OF INDUSTRY

BUILT OVER 18000 sq.m AREA

2 & 1 : AROUND TOURIST

SPOT, PREFERRED BY DOMESTIC

TOURIST

4 & 3 : FOR MIDDLE LEVEL

BUSINESS EXECUTIVES/LEISURE

TRAVELLERS

Eg : ITC,TAJ GROUP,

OBEROI GROUP, ITDC

• SPECIALLY EQUIPED WITH CONFERENCE ROOMS, SEMINAR HALLS, INTERNET FACILITIES ETC. TO SUIT THE CORPORATE GUESTS.

• Eg: INTER-CONTINENTAL, CROWNE PLAZA

BUSINESS HOTELS

AIRPORT HOTELS

• LOCATED NEAR AIRPORTS AND SUITABLE FOR SHORT STAY TRAVELLERS.

• ARE FOUND NEAR ALL MAJOR CITY AIRPORTS.

HONEYMOON HOTELS

• MOSTLY LOCATED AT HILL STATIONS AND SPECIALLY FASCILITATED TO SUIT THE COMFORTS OF HONEYMOON COUPLES.

• Eg. HOTEL WOODVILLE PALACE, CARLTON HOTEL, HOTEL HONEYMOON INN ETC.

FACILITY HOTELS

Challengeg for Hotel Industry

1. Shortage of skilled employees2. Retaining quality workforce3. Shortage of rooms4. Intense competition and image of

India5. Customer expectations6. Manual back-end

I am going to explain about domestic and international hotels…

Domestic Hotel: It has its chain in the inside of country only. There will be no hotels linked in other country.

International Hotel: It’s a hotel having the large chain circle entire the continent i.e, in several countries.

CASE ON TAJ HOTELS

Taj hotel in Mumbai

INTRODUCTION OF TAJ HOTEL

The Indian Hotels Company (IHC) is the parent company of Taj Hotels Resorts and Palaces.

It was founded by Jamsetji N. Tata on December16, 1903.

Currently the Taj Hotels Resorts and Palaces comprises 57 hotels at 40 locations across India

Cont………. Additional 18 hotels are also being

operated around the globe. During fiscal year 2006, the total number

of hotels owned or managed by the Company was 75.

The Taj hotels are categorized as luxury, leisure and business hotels.

Cont………. The Taj Luxury Hotels offer a wide range

of luxurious suites with modern fitness centers, rejuvenating spas, and well-equipped banquet and meeting facilities.

The Taj Leisure Hotels offer a complete holiday package that can be enjoyed with the whole family.

Cont……… It provides exciting activities ranging from

sports, culture, environment, adventure, music, and entertainment.

The Taj Business Hotels provide the finest standards of hospitality, which helps the business trips to be productive.

They offer well-appointed rooms, telecommunication facilities, efficient service, specialty restaurants and lively bars, well-equipped business centres, and other conference facilities

THE TAJ GROUP OF HOTELS SEGMENTATION

TAJ LUXURY HOTELS – TAJ PALACE, TAJ MAHAL, TAJ BENGAL, TAJ WEST END

OFFER FINEST STANDARD OF

HOSPITALITY & SERVICE

TAJ BUSINESS HOTELS:

TAJ PRESIDENT, TAJ RESIDENCY,

TAJ CONNEMARA, TAJ BLUE DIAMOND

OFFER MULTI – CUISINE

RESTAURANTS & BEST BUSINESS

FASCILITIES

TAJ LEISURE HOTELS:

TAJ BEACH RESORT, TAJ CULTURAL

CENTRE, TAJ GARDEN RETREATS

LOCATED AT BEACH RESORTS,

PALACES, PILGRIM CENTRES ETC.

Cont……… Our commitment encompasses all actions related to our

products, services, associates, partners, vendors and communities.

We will partner and engage with our environment through EARTH: Environmental Awareness and Renewal at Taj Hotels. For us EARTH is not a program, nor a process; it is a way of life

Global award………. Sep-2008 Taj Hotels Resorts and Palaces is proud to receive the 2008GOLD Magellan Award for its Brand Campaign - 'No Room forthe Ordinary' in the Advertising / Marketing Campaign Categoryand Print advertising Category. Sep-2008 Taj Hotels Resorts and Palaces is proud to receive the award for‘The Best Business Hotel Chain in India’ by the readers in UK atthe 2008 Business Traveller Awards. Sep-2008 Taj Hotels Resorts and Palaces tops the ranking in hotels segmentin 'Asia Pacific's Top 1,0-00 Brands' survey for 2008.

National awardApr-2009 Jiva Spa is nominated for the award of ‘Best Spa

Treatment –Ventoz’ Asia Spa India Awards held on 8th April 2009 held atDelhi

Jan-2008 Dun & Bradstreet - American Express Corporate

Awards 2007 -India's Top 500 Companies 2007 - in the "Hotels" category - TheIndian Hotels Company Ltd.

Jan-2008 Taj Hotels Resorts & Palaces - Avaya GlobalConnect

CustomerResponsiveness Awards 2007- “ India’s Most CustomerResponsive Hotel “ – Category Hotels.

Mile stone of Taj GROUP 1903 The Company opens its first hotel, the "Taj Mahal Palace"

in Mumbai, India. The Company opens its first five star deluxe beach

resort, the "Fort Aguada Beach Resort" in Goa.  1974 The Company begins business in metropolitan

hotels by opening the five star deluxe hotel, the "Taj Coramandel" in Chennai

Special services courier Child care Laundry Pet Internet Travel desk Babysitting Wake-up call

Barber shop Boutiques Currency exchange In room telephone service Express check -in and out Florist Front desk 24 – hour Gift shop Maid service

PRICE

Taj hotel has set its price of the room on the basis of Business, Leisure and Luxury class.

Rate

The Taj Suite US$-175Executive Suite US$ -125Standard sea view double

US$-75

Standard sea view single US$-75The Taj Lady US$-90

Last but not least……

it’s a hotel which named with the symbol of ‘’LOVE’’.That’s why the taj never neglect his service in keeping at a good performance.

These are some symbols that shows that a hotel provides…….

The one and only best 5 star category deluxe hotel…in the top 5..hotels

Small history of the marriott…

Marriott International, Inc. is a leading hospitality company with more than 3,800 properties, 19 hotel brands, and associates at more than 3,800 managed and franchised properties around the world. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for more than 80 years, the company is headquartered in Bethesda, Maryland, USA, and reported revenues of nearly $12 billion in fiscal year 2012. 

Our chairman…. J.W. Marriott, Jr. is Chairman and Chief

Executive Officer of Marriott International, Inc., one of the world's largest lodging companies. His leadership spans more than 50 years, and he has taken Marriott from a family restaurant business to a global lodging company with more than 3,700 properties in over 73 countries and territories.

This is our founder family…..

These are the brand’s of marriott……….

New! Gaylord Hotels Gaylord Hotels, a world-renowned leader in resort

experiences, has recently joined the Marriott portfolio of brands to offer guests breathtaking vacation and convention options.

From the scenic banks of the Potomac in Washington, D.C. to the lively heart of Music City in Nashville, Gaylord Hotels celebrate the heritage of their destinations.

Fueled by the brand’s hallmark "Everything in one place" concept, each Gaylord Hotels resort blends magnificent settings, luxurious rooms and world-class entertainment to delight every guest with a truly enchanting getaway.

The Ritz-Carlton A worldwide symbol for the finest in

accommodations and service, there are over 75 Ritz-Carlton hotel and resort locations worldwide. Our properties offer signature service amenities, including fine dining, 24-hour room service, twice-daily housekeeping, fitness and business centers, and concierge services.

These are the some of hotel’s….Which belongs to ‘’MARRIOTT’’

JW Marriott At Marriott's most elegant and

luxurious brand, little touches add up to exceptional experiences

JW Marriott luxury hotels and resorts provide business and leisure travelers with simple elegance, an inviting atmosphere, and a deluxe level of comfort and personal service on their terms.

EDITION This is the latest edition of luxury

boutique hotels and the perfect combination of energetic atmosphere, attitude and style. Each property is distinctive and designed by award-winning hotelier Ian Schrager. Each EDITION hotel is located in one of the world's most attractive destinations.

Autograph Collection The Autograph Collection is an evolving

ensemble of strikingly independent hotels. Each destination has been selected for its bold originality, rich character and uncommon details. From near to far, iconic to historic, the result is an array of properties that is nothing less than unique,

nothing short of collectively exceptional.

Renaissance Hotels Travel should be inspiring. At

Renaissance Hotels worldwide, you'll find inspiration at every location. Choose from one of our historic icons, chic boutiques or luxurious resorts. Each offers it own personality, local flavor, distinctive style and charm. All will stimulate your appetite for discovery.

AC Hotels An upper moderate tier lifestyle hotel

brand, targeting the design conscious, younger traveler looking for a cosmopolitan hotel stay in a great city location. With stylish, urban hotels, the brand appeals to both business and leisure travelers who seek to experience the culture of the city.

Marriott Hotels & Resorts Our mission is to help you travel brilliantly. To

make your every event and stay with us unforgettable and effortless. Whether you’re traveling for business or pleasure, we offer 500 locations worldwide that are as diverse and multifaceted as you are. Our hotels and resorts feature lobbies that transform with your needs, tech-enabled meeting spaces, and intuitive guest rooms. Because it’s not only about where you’re staying. It’s about where you’re going.

Courtyard by Marriott Courtyard gives you a place where your

travel needs meet staying your way, with the quality you love in convenient locations throughout the world. We offer spacious rooms, plush bedding and high-tech amenities, plus a redesigned lobby, and breakfast, dinner, and cocktails at the Bistro in select locations.

Fairfield Inn & Suites by Marriott Provides everything you need to work

productively, maximize down time, eat well and sleep soundly, and keep your stay going smoothly, all at an exceptional value.

You can once again believe in the value of a comfortable, affordable and reliable business hotel.

Welcome to a productive stay.

Spring Hill Suites by Marriott Discover a different kind of hotel with the

style you want and the spacious floor plans with dedicated workspaces you need, all at a price you’ll love. Enjoy an affordable and productive stay at SpringHill Suites, offering flexibly comfortable and inspirational spaces to relax, unwind, and sleep.

--------our balance------- Marriott International, Inc. (MAR) offers the

advantages of a strong balance sheet, sound management and a record of industry leadership. Our business model, brands, senior leaders, and a deeply-ingrained service culture have firmly established Marriott as a leading performer.

We are proud to be recognized worldwide for our enduring values, our spirit to serve, and our corporate commitment to creating better places to live and work. STILL CONTING……..

The East Coast’s first drive-in, the first motor hotel, and the first

hotel chain designed for business travelers are just a few of

milestones in Marriott’s storied history of innovation.

Since 1927, Marriott has been known for a culture that puts people first. We are growing

globally—and opening up a world of experiences and opportunities for people from all walks of life.

Small history of the marriott…

Marriott International, Inc. is a leading hospitality company with more than 3,800 properties, 19 hotel brands, and associates at more than 3,800 managed and franchised properties around the world. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for more than 80 years, the company is headquartered in Bethesda, Maryland, USA, and reported revenues of nearly $12 billion in fiscal year 2012. 

It’s end tilll now it will keep going onnnnnnnnnnnnnn.

Let’s check it out about the house keeping department …

House keeping: it’s a department where the entire hotel is kept CLEAN and SHINE.

It plays an important role in industries.

It’s a job WHERE THE COMPLET RESPONSBULITY is present.

Is it accommodation is important…

Accommodation in hotels tend to be the largest part of the hotel, it is the most revenue generating department, the housekeeping department takes care of all rooms is often largest department in hotels. The rooms in hotels are offered as accommodation to travelers/ guest as individual units of bedroom. Some interconnected rooms are also made which will be helpful to the guest and families. Many hotels offer suits to the guest.

Hotel offer laundry, dry cleaning facilities for guest clothes, shoe

polishing facilities also. Hotel aims to make environment comfortable and offer specialised service to the

guest.

Hotel offer guest the choice of specialty restaurant, coffee shop. The bar also sells liquors which generate the revenue of the hotel. They are available in banqueting, meeting and private party facilities. Revenue can be generated from conferencing, meeting, seminar etc. These days shopping arcade also found in hotels.

House keeping is the department determine to a large extent whether guests are happy during stay and in turn mankind they return to the hotel. The fine accommodation and service are provided to the guest so they are pleased with the hotel. The guest satisfaction is its primary object and the hygiene factor must always be present in the hotel.

A health club is a part of facilities of most large hotels especially resort hotels this also include swimming pool and spa facilities. Hotels try to make the ambiance as pleasant as possible by nice color scheme, attractive furnishing and a well kept efficient staff.

In hotels major part of revenue comes from rooms, rooms which is not sold on any night losses revenue forever and

reason for poor occupancy can be anything like hygiene factor, cleanliness,

lack of modernizing etc. hence main purpose is to improve whole appeal of

the room. A guest spend more time alone in his room than any other part of the

hotel, so he can check up the cleanliness he wishes to as some of the guest are

more health conscious these days.

Some Luxury Brand Hotels….

SMALL MARKETING PROCESS…

Just look around……….