BFAM Profile

• Founded in 1986

• 18,000 employees

• More than 615 Early Care and Education centers in the US, UK, Ireland, Puerto Rico and Canada

• Wide array of Work/life solutions:– Full Service Care, Back-Up Care, Elder

Care, Mildly Ill In-Home Care, Elementary Schools, College Counseling, Consulting, Summer and School’s Out Camps.

• Industry leader with market share of more than 5 times the next largest competitor

• Diverse base of more than 650 clients– 90+ FORTUNE 500

– 70+ of Working Mothers “Top 100” including 7 of the top 10.

Employee engagement is high when the statements and conversations held reflect

a natural enthusiasm for the company, its employees, and the products or

services provided.

Employee Engagement Drivers

Culture:(Respect)

“Value me… and my family”

Culture: (Policy & Practice)“Appreciate me”

Mission:

Meaningful Work

Community Involvement and

Philanthropy

“Engagement” Matters“Engagement” Matters

CustomerSatisfaction

Client98%

Parent98%

EmployeeRetention

Industry leading retention

9-BlockLinkage

Employee Referrals

20%

9-BlockLinkage

BusinessExpansion

215245

274300

345

390

465

509

560

616

1996 1997 1998 1999 2000 2001 2002 2003 2004 2005

EarningsGrowth

Engagement Matters

Understand circumstances. Address with job move, plan, support, etc. 7

Support in role & develop for next role

4

Short term

1

Improvement plan

8

Support in role and challenge with new assignments

5

Long term

2

Move out

9

Support in role — Value

6

Special recognition

3

Measuring Engagement

TOTAL COMPANY RESULTS 2006 

OVERALL ENGAGEMENT 

I am proud to tell others I work for Bright Horizons. 3.51

I would recommend Bright Horizons as a good place to work. 3.43

I intend to work here for at least one more year. 3.40

I am willing to go above and beyond my job description. 3.59

I feel like I am a valued member of the team. 3.26

Bright Horizons supports me in my efforts to grow professionally. 3.31

*OVERALL SATISFACTION 3.25

 INDEX WEIGHTED AVERAGE  3.40

Measuring Engagement

• External Recognition

– Top 50 “Best Places to Work in the UK,” Financial Times

– “100 Best Corporate Citizens,” Business Ethics Magazine

– Human Rights Campaign Corporate Quality Index 100% rating

– “Globe 100” Best Businesses in Massachusetts, Boston Globe

– “50 Best Workplaces,” Boston Business Journal

– “Department of Labor EVE award – “Best Mid-Cap Companies,” Forbes– “Hot Growth Companies,” BusinessWeek

Engagement = W x U x C x O x R

“Hire for Fit”

“World Class”Welcomes

Orientation’sCulture and

Business

Lead with “HEART”

“Celebrations”Meaningful

Metrics

ConnectingDots

Towards Engagement – “Willingness”

• Hiring for “FIT”– 80% of Interview– Team Interviewing – Predictive Indexing– Train for Skill– Weaving the Tapestry

• Diversity– Diversity Council

(operationalizing diversity within Bright Horizons)

– Five affinity groups “trusted advisors”

– Awareness training for everyone

Towards Engagement – “Understanding”

• “World Class” Welcomes– Welcoming the family into the family

• Welcome boxes • Flower packets• Flowers to homes• Announcements with photos

wherever possible• Welcomes at quarterly staff

meetings – home office– Visible leadership

Towards Engagement – “Understanding”

• Orientations– Day 1 - 180– Regional and Home Offices– Buddies and supervisor guides– NMO for managers “Cultural orientation

at home office”– Job specific training and observation– Center tours and work days for

non-center based team

Towards Engagement – “Capability”

• Engaging the engagers –HEART leadership– Behavioral contract or filter

– New supervisor track

– HEART principles embedded in everything we do• Performance appraisals• Skills assessments• Individual learning

– HEART tool kit

– HEART screen savers

– Supportive and enabling policy and practices• Better Together• BHU and Team Rooms• Benefits

– Flex Works program– Time off policies

Towards Engagement – “Capability”

• Helping to connect dots– “Mission matters to people and people

matter to mission”• Mission – what we do• HEART- How we treat one another• 4Ps – How we measure ourselves• GLP – How we grow

– Bright Horizons Foundation for Children• Bright Spaces• 5 employee grants

Towards Engagement – “Opportunity”

• Meaningful metrics– What matters to one matters to all– Measure the important things

• 4Ps– Creating Opportunity – growing our own

• Bright Horizons University• Non traditional career paths

Towards Engagement – “Reinforcement”

• Celebrations– Annual Leadership Conference

– Story telling• Leadership Conference• BFAMily News stories

– 33 Awards of Excellence linked to 4Ps

• Special Recognition

• Thoughtful “human practices”– Small ways to say thank you”

(when not expected)• Tokens of appreciation are really

appreciated

“Engagement” Matters

In their own words

Let’s hear from Bright Horizons corporate and field family members