bf resume ba dec 2015
TRANSCRIPT
Skills
Business ManagementPeople ManagementProject ManagementRelationship ManagementAquatic TechnicianPool Technician
Training
ITSM Problem & Incident ManagementITIL v3.0Business AcumenFinance FrontLine LeadershipSix Sigma (Yellow)Harvard Learning (Presentation, Budgeting, Decision Making, Change Management, Strategic Thinking)
AttributesOutcome facilitationLeading & Managing ChangeLeadershipTrainingNegotiatingDiplomacyExcellent written and oral communication skillsInnovative thinkingStrategic capabilities
Technology Summary
BRETT FRANKLIN2540 Palesta Drive New Port Richey, FL 34655 727.858.3931 [email protected]
BUSINESS OPERATIONS MANAGER: Experienced Business Operations Manager also capable in Network Management, Continuity Management, Project Management, Leadership of Large Teams
Business Operations Manager trained in many areas of Management. Specific skills include:
Offshore Transition Manager – Managing projects offshore Network Operations Manager – Experienced in delivering
Enterprise Network Solutions and Management Business Manager – Experienced in developing circa $60m
budgets and delivering to within 1%, Business Continuity, Reporting and KPI’s
IT Transformation lead – Experienced in delivering IT and Product Transformation to large scale workforces (5000+)
Stakeholder & Customer Management – Experienced in dealing with Internal and External stakeholders; setting and meeting agreed deliverables
Leadership – Experienced in leading diverse teams of 85+ people and rated within top 5% or organizational leaders (approx. 3000 leaders)
Education & CredentialsHIGHER SCHOOL CERTIFICATE (COMPLETION OF YEAR 12)Mitchell High School 1990
VARIOUS LEADERSHIP, PROBLEM SOLVING, BUSINESSS AND PROJECT MANAGEMENT COURSESCert IV in Business Management (in progress), Cert IV in Project Management (in progress), ITILv3.0, ITSM Problem & Incident Management, Kepner Tregoe, FLL, Six Sigma, Harvard Learning (online),
Professional ExperiencePRISTINE PONDS, NEW PORT RICHEY, FLAquatic Technician March 2014 – Dec 2015
Responsible for the delivery of aquatic services to approximately 500 ponds located across the PASCO, HERNANDO, PINELLAS and HILLSBOROUGH counties within the greater TAMPA region.
EASTLAKE POOL CARE, PALM HARBOR, FLPool Technician July 2013 – Aug 2014 Responsible for the maintenance of approximately 75
residential pools within Pinellas county.
Software:MS Project, Word, Excel, Access, PowerPoint (all good - excellent)Protocols: Basic understanding of TCP/IP, SMTP, HTTP, FTP, DNSSystems: Windows
ReferencesMr. Brian DaltonGroup Service [email protected]+61 437 677 960
Mr. Gregory ReidGeneral Manager [email protected]+61 437 083 328
TELSTRA CORPORATIONMar 1999 – Dec 2012Offshore Transition Manager (11 months) Led a team of 20 staff in Pune, India transitioning a number of
IT skills and services to an international partner Ultimately delivered the successful transition of 130 seats to
industry partner, whilst maintaining, and ultimately exceeding existing service levels
Network Operations Manager (2 years) Led a team of 85 staff in a 24x7x365 environment delivering
enterprise data networks for Australia’s largest banks and airline
Successful implementation of 2 x standalone customer specific CRM solutions
Delivered best ever service levels to customers Westpac Bank and QANTAS Airlines which were a key factor in new 5 year contracts being ratified
Business Operations Manager (2 years) Developed and delivered $63M budget to within 1% Developed and implemented business continuity plans, cost
reduction programs, business wide performance reporting and KPI’s
Developed trainee programs targeting talented University students for employment and leadership development
IT and Product Transformation Lead (2 years) Implementation of IT and Product transformation across a
5000+ person field based workforce, predominantly dispatch systems
Other roles (approx. 5 years) Stakeholder and Customer Manager, Performance
Improvement Manager, Project Delivery Manager (World Cup), QOS Manager, Service Compliance (Payphones) Manager, Workforce Management (dispatch) Manager, and Disaster and Relief Manager.
POWERTELMar 1996 – Dec 1998Account Manager (6 months) Responsible for the management of 15 customer accounts
(from top 50 corporate customers) including providing service solutions and billing reconciliation
Customer Service Representative (24 months) Contact Centre agent taking inbound calls from customers.
Specific queries related to services being provided, fault reporting, billing queries. Customer base was both individual and corporate clients