beyond subject guides the butler reference wiki for tough reference questions
DESCRIPTION
Our Need for a Wiki Gather Subject Expertise Encourage Collaboration Record Pathways to Information Create a Staff Resource for Training Collect Knowledge from Distributed StaffTRANSCRIPT
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Beyond Subject Guides
The Butler Reference Wiki for Tough Reference Questions
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Butler Library Reference Columbia University’s 22 libraries house over 7.4
million volumes Butler is the largest library in the system
Houses a third of the University’s collection Reference rooms hold over 50,000 volumes Support over 500 electronic databases
Reference desk is manned by only one librarian No one expert at everything; Librarians specialize in
specific subject areas Unanswered queries are referred to subject specialists
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Our Need for a Wiki Gather Subject Expertise Encourage Collaboration Record Pathways to Information Create a Staff Resource for Training Collect Knowledge from Distributed Staff
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Wiki Scope Pilot Program Participation from Butler Librarians Tough Reference Questions History and Humanities Fields
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Contemporary Immigration in America
Link to Catalog
Correct LC Subject Heading
Electronic Databases
Statistical Sources
Subject Guide
Subject Specialist
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Chilean Presidential Speeches
Search as Subject
Search as Author
Journal Databases
Chilean Archives
Subject Specialist
Signed EntrySigned EntrySigned Entry
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Implementation Encouraged Organic Development
Created Wiki Skeleton Seeded with Starter Q&A
Promoted Wiki Staff Meetings Email Blog Word-of-Mouth
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Wiki Training Provided “Drop-in” Training Sessions Created Help Page with Guidelines
Posting New Questions Answering Questions Signing Entries Starting New Pages
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Help Page Wiki Scope
ProcessesProcesses
Formatting Tips
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Unanswered QuestionsPending Questions
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Perpetuation Encourage Continued Participation
Easy Accessibility Reminders Moving Conversations to Wiki
Maintenance Creating Pages Weeding Content
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Challenges Technical Anxiety Misunderstanding of Purpose Wiki/Blog Confusion Habits
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Surprises Print Librarians are Most Active Signing Entries Caught on Right Away Over Half of Department Contributing
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Lessons Learned Staff Doesn’t Think About Wiki First Distrust Not a Big Hindrance Creating a Wiki Doesn’t Create Collaboration
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Rewards Library Benefits
Knowledge Base of Best Resources Excellent Training Resource Written Record Question Types
Librarian Benefits Deeper Knowledge of Library Resources Exposure Beyond Subject Expertise Excellent Training Resource