beyond reform: succeeding in the new healthcare landscape · ritz-carlton key biscayne 455 grand...

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Exclusively for Senior Management in Long Term Care & Senior Living BEYOND REFORM: Succeeding in the New Healthcare Landscape ATTENDANCE SOLD OUT IN 2009. REGISTER BY MARCH 19 AND SAVE! FEATURING : Live Focus Group of Baby Boomers and How They Choose Rehab for Their Aging Parents Executive MBA Program on How Transitional Care will Reinvent Long Term Care. May 1 – 4, 2010 Ritz-Carlton Key Biscayne YOU ARE INVITED TO THE 12 TH ANNUAL

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Page 1: BEYOND REFORM: Succeeding in the New Healthcare Landscape · Ritz-Carlton Key Biscayne 455 Grand Bay Drive Key Biscayne, FL 33149 Phone: (305) 365-4500 Conference Fees 4 Included

Exclusively for Senior Management in Long Term Care & Senior Living

BEYOND REFORM: Succeeding in the New Healthcare Landscape

ATTENDANCE SOLD OUT IN 2009. REGISTER BY MARCH 19 AND SAVE!

FEATURING:

Live Focus Group of Baby Boomers and How They Choose Rehab for Their Aging Parents

Executive MBA Program on How Transitional Care will Reinvent Long Term Care.

May 1 – 4, 2010Ritz-Carlton Key Biscayne

Y O U A R E I N V I T E D

T O T H E 1 2 T H A N N U A L

Page 2: BEYOND REFORM: Succeeding in the New Healthcare Landscape · Ritz-Carlton Key Biscayne 455 Grand Bay Drive Key Biscayne, FL 33149 Phone: (305) 365-4500 Conference Fees 4 Included

“Cutting edge ideas for the future! This is, and has always been, the best national conference that I have attended!”Pearl Merritt, President, Buckner Retirement Services

www.ltc100.com 2

Why Attend

Envision and Plan for the Future The 2010 education program captures the pulse of the industry

and challenges conventional wisdom to help you think differently

about the way you do business and how to remain successful.

Meet With Your PeersLTC 100 is an elite gathering for 150 senior

level executives from across all segments of

long term care. Many of the most dynamic

players in the industry attend, offering a

valuable opportunity to expand your personal

network during education, social functions and recreation.

Experience a Unique Leadership EventYour experience is driven by the sessions you

attend and the people you meet. When you

return to your organization, you’ll have:

■ Fresh perspectives on your most important priorities

■ Practical ideas that you can implement in your organization

■ Several new peer relationships

■ A renewed vigor as you approach your work

Who Can AttendLTC 100 is exclusively for CEOs, Presidents,

CFOs, COOs, and selected VPs from long

term care organizations with at least $30M in

revenue. This results in a very select, top-level

audience. All three segments of long term care

are invited (SNF/AL/CCRC), both for-profi t and not-for-profi t.

Healthcare reform has dominated the news

and our minds for the past year. No matter

what ends up getting passed, change is inevitable.

The real question is: how will you change?

We need to start looking beyond reform to

what’s next.

Successful organizations survive and thrive only

through constant rethinking and reinvention –

whether it’s changing your business model,

your marketing approach, or the way you defi ne

your strategy.

During this year’s LTC 100, we’re looking for

ways to ‘break out of the box’. How can you

prepare yourself and lead others to manage the

changes headed our way? How can innovation

and continuous improvement become a part

of your organization’s culture? How can you

re-conceive your work so that your company is

better positioned, stronger and more profi table?

LTC 100 offers you a timely opportunity to

explore these questions – and more – with other

long term care executives from the industry’s

most progressive organizations, and thought

leaders from across the country.

No one can guarantee what the long term care

and senior living landscape will ultimately look

like. However, one thing is certain. We will

need to change.

I’m looking forward to hearing the ideas that

come from the collective thinking and talent

of this group as we address everything that’s

happening in long term care.

I hope you can join us at LTC 100 this year.

Beyond Reform: Succeeding in the New Healthcare Landscape

Scott BrownConference DirectorLincoln Healthcare Events

Page 3: BEYOND REFORM: Succeeding in the New Healthcare Landscape · Ritz-Carlton Key Biscayne 455 Grand Bay Drive Key Biscayne, FL 33149 Phone: (305) 365-4500 Conference Fees 4 Included

Lincoln Healthcare Events: We have been developing conferences for the past eleven years to provide exceptional leadership, networking and educational programs in the major segments of the healthcare industry. Today, our leadership conferences serve as industry benchmarks.

COMMUNITYHOSPITAL100E X E C U T I V E M A N A G E M E N T C O N F E R E N C E

(203) 644-1712 3

2010 Program Highlights

Executive MBA Program

Transitional Care: Reinventing the Future of Long Term CareDuring this interactive workshop, leading consulting

fi rms, successful transitional care operators, and

a focus group of hospital executives will share

their experiences with expanding into transitional

care. They’ll cover the role of hospitals, clinical

components, marketing strategy, and capital elements.

The Executive MBA Program is complimentary and open to all executives. See Page 5 For More Details

Opening General Session

Thriving in Turbulent Times: Developing a Change Ready© Mindset by Robert Kriegel

Author of the international bestseller

If it Ain’t Broke...Break It!, Dr. Robert

Kriegel will lead this provocative

keynote on how to become

Change Ready© as a leader and an organization.

See Page 6 for More Details

Live Focus Group

How Boomers Choose Rehab for Aging Parents This focus group will offer live, unfettered and

memorable perspectives on long term care and their

decision process in selecting rehab for their parents.

See Page 8 for More Details

Special Features

SpousesOur enhanced spouse program

features an art deco tour, a

Pilates class, a book club, an

excursion into the Everglades

and more. Spouses are also

invited to the cocktail receptions and dinners.

We hope your spouse joins us!

See Page 12 for the Comprehensive Spouse Program

Cocktail Book The Cocktail Book is a one-of-a-kind

resource to help you connect and

reconnect with your peers. It features

detailed company and personal profi les

of attendees and is distributed one

week before the conference.

Ritz-Carlton Key Biscayne The Ritz-Carlton Key Biscayne

is located on a seven mile-long

barrier island of South Beach.

It’s just minutes from Miami, but

its beautiful beaches will help you

feel worlds away from the daily grind.

LTC 100 combines a cutting-edge educational program with unique extra features.

Page 4: BEYOND REFORM: Succeeding in the New Healthcare Landscape · Ritz-Carlton Key Biscayne 455 Grand Bay Drive Key Biscayne, FL 33149 Phone: (305) 365-4500 Conference Fees 4 Included

The attendee fee covers all education sessions, all conference materials, four meals, receptions, coffee breaks and recreation (everything except lodging and incidental personal expenses).

*Providers: All attending spouses must pay the full spouse fee if participating in any social or recreational events. Sponsors: Spouse fee is included with sponsorship.

Reserve Your Hotel Room

You are responsible for booking

your own hotel room. Simply call

the Ritz-Carlton Key Biscyane at

(800) 241-3333 and reference

LTC 100 by April 7th to ensure

availability. Room rate is $294.

Getting There

The airports that service The Ritz-

Carlton Key Biscayne: ■ Miami International Airport

(17 miles away, 20 minute drive)■ Fort Lauderdale/Hollywood

International Airport (32 miles away, 45 minute drive)

Private Car ServiceLTC 100 will provide complimentary car service to and

from Miami International Airport only. We will group

attendees arriving within 20 minutes of each other.

Cancellation PolicyAnyone canceling before April

7, 2010 can either carryover their

registration to the next year or receive

a full refund. Cancellations after April

7, 2010 will be carried over to 2011

less a 20% cancellation fee. A refund cannot be given.

QuestionsContact Kristen Herpel at (203) 644-1712 or

[email protected]

Ritz-Carlton Key Biscayne455 Grand Bay Drive

Key Biscayne, FL 33149

Phone: (305) 365-4500

Conference Fees

www.ltc100.com 4

Included with Partnership Package Included with Partnership Package

By March 19 Regular

First Executive $1,125 $1,395

Additional Executive $925 $1,195

Private Equity Executive $1,995 $1,995

Speaker $900 $900

Advisory Board $600 $600

Conference Partner

Spouse* $300 $350

Visit www.ltc100.com to register online.

How To Sign Up

REGISTER SOON! ATTENDANCE SOLD OUT IN 2009. SPACE IS LIMITED IN 2010.

Page 5: BEYOND REFORM: Succeeding in the New Healthcare Landscape · Ritz-Carlton Key Biscayne 455 Grand Bay Drive Key Biscayne, FL 33149 Phone: (305) 365-4500 Conference Fees 4 Included

TRANSITIONAL CARE: REINVENTING THE FUTURE OF LONG TERM CARE

Some analysts are forecasting that in ten years, the most successful providers will no longer be in the

business of long term care, but rather in transitional care between the hospital and home. While most

providers have greatly expanded their rehab capacities in the past decade, only a very small percentage

have made the leap to providing true transitional care.

This workshop will explore the upside of this opportunity and explain the clinical, marketing and capital elements.

You’ll also get a better understanding of the increasingly critical role hospitals will play in your future - what they are

looking for in successful transitional care operators and how to become their preferred provider.

S U N D AY, M AY 2

7:00 – 8:00 a.m. Breakfast Partner:

8:00 – 11:15 a.m. Executive MBA Program

8:00 – 8:30 a.m. Presentation

The Case for Transitional Care: A Demand, Supply and Demographic Forecast of Long Term Care’s Future

Presenter:Mike SlavikPrincipal & LeaderNational Senior Living PracticeLarsonAllen LLP

8:30 – 9:00 a.m. Presentation

Becoming the Preferred Transitional Care Provider for Hospitals

Presenter: Andy EdeburnDirector of Project ManagementHealth Dimensions Group

9:00 – 10:15 a.m.

Hospital Focus Group: What Hospital Executives Look for in Successful Transitional Care Providers

Participants: Brian Cloch (Moderator), CEO, Transitional Care Mgmt.Judy Amiano, VP, Riverside Health SystemWilliam Adair, Medical Director & Chair, Christ Hospital Rehab.

10:15 – 10:30 a.m.

BreakPartner:

10:30 – 11:15 a.m. Expert Panel

Successful Transitional Care Operators: Best Practices

Panelists (from l to r):David Ellis (Moderator), President, Lincoln Healthcare EventsBrian Cloch, CEO, Transitional Care Management Keith Helmer, EVP & COO, Medical Facilities of AmericaPeter Longo, Partner, Cantex Senior CommunitiesDoug Preston, CEO, Legend Healthcare

(203) 644-1712 5

Executive MBA ProgramThis complimentary workshop offers extraordinary value for all provider and supplier attendees.

Page 6: BEYOND REFORM: Succeeding in the New Healthcare Landscape · Ritz-Carlton Key Biscayne 455 Grand Bay Drive Key Biscayne, FL 33149 Phone: (305) 365-4500 Conference Fees 4 Included

Conference Agenda

Check-InPlease plan to check-in with us during one of the times below at our Welcome Desk:

Saturday 10:00 a.m. – 8:00 p.m.Sunday 10:00 a.m. – 6:00 p.m.

Partner:

Lincoln Executive BookshopOur on-site bookstore offers an eclectic mix of titles on leadership, management, personal development and general interest – all selected with healthcare CEOs in mind.

Monday 7:00 a.m. – 2:00 p.m.Tuesday 7:00 a.m. – 1:00 p.m.

S AT U R D AY, M AY 1

5:15 – 7:00 p.m.

Early Arrivals’ ReceptionIf you arrive by Saturday, meet fellow attendees at this fun and casual reception before heading out to dinner.

Partner:

S U N D AY, M AY 2

6:00 – 6:30 a.m.

Lighthouse 8K Run Partner:

7:00 – 8:00 a.m.

Executive MBA Breakfast Partner:

8:00 – 11:15 a.m.

Executive MBA ProgramTransitional Care: Reinventing the Future of Long Term CareSee page 5 for the MBA Program Description

11:30 a.m. – 6:00 p.m.

Recreation ( See page 11 for recreation details)12:00 – 6:00 p.m. Executive Golf Tournament

Partner:

11:30 a.m. – 3:00 p.m. Beach BBQPartner:

12:30 – 4:30 p.m. Key Biscayne Shoreline Kayak Tour

Partner:

12:30 – 4:30 p.m. Everglades Experience Partner:

6:00 – 6:30 p.m.

Newcomer’s ReceptionLTC 100 and its board members would like to welcome all fi rst-time provider attendees with this casual cocktail reception (for fi rst-time provider attendees only).

6:30 – 9:00 p.m.

Opening Reception & DinnerEnjoy a savory buffet and umbrella drinks as we kick off LTC 100 with this fun and casual Hawaiian-inspired reception and dinner.Partner:

M O N D AY, M AY 3

7:00 – 8:00 a.m.

BreakfastPartner:

8:00 – 9:15 a.m.

Opening General SessionThriving in Turbulent Times: Developing a Change Ready© Mindset with Robert Kriegel Author of the international bestseller If it Ain’t Broke...Break It!, Dr. Robert Kriegel is a leading authority in the fi eld of change and human performance. In this provocative keynote, he’ll demonstrate how the only way to stay ahead of competition is to be Change Ready© – to drive change by constantly challenging old thinking. You will learn how to overcome the obstacles to change, motivate people to drive change, and round up the “sacred cows” that cost money and inhibit change.

About Robert Kriegel

An internationally respected expert in performance psychology, Dr. Robert Kriegel is devoted to developing paradigm-busting strategies and Change Ready© people. Kriegel advises organizations

around the world on how to keep ahead in these turbulent and unpredictable times. While he primarily applies his expertise to the business arena, Kriegel is also a pioneer in sports psychology and continues to work in that fi eld.

Education Grant Provided By:

9:15 – 9:45 a.m.

BreakPartner:

www.ltc100.com 6

®

Page 7: BEYOND REFORM: Succeeding in the New Healthcare Landscape · Ritz-Carlton Key Biscayne 455 Grand Bay Drive Key Biscayne, FL 33149 Phone: (305) 365-4500 Conference Fees 4 Included

Monday Conference Agenda Continued

9:45 – 10:45 a.m. Concurrent SessionsRaising Capital: It All Starts with EquityWhile debt capital is restricted, equity investment in LTC is growing. Get an insider’s perspective on the state of equity investing and the rationale for equity investors’ growing interest in long term care. What are they looking for in provider management companies? What type of deal terms and structures are emerging? Learn how you can raise equity and what equity investors are requiring and expecting in 2010/2011.

Panelists (from l to r):Arnold Whitman (Moderator), CEO & Co-Chairman, Formation CapitalScott G. Eisen, Managing Director, Citigroup Global MarketsPeter A. Hunt, Director of M&A, Co-Head of Healthcare Investment Banking, JMP SecuritiesVincent T. Pica, II, Managing Partner & President, SAFANAD Inc.Peter Pickette, Managing Director, CS Capital Advisors LLC

Post-Acute Bundling is Here: PACE as a Successful Capitated Business Model While the debate about post-acute bundling and care management rage on, PACE programs provide coordinated care while allowing participants to remain at home (and are Medicare and Medicaid approved in over 30 states). Learn why for-profi t providers are making the move to PACE, and how it benefi ts seniors, the healthcare system, and your bottom line.

Panelists (from l to r):Mike Slavik (Moderator), Principal & Leader, National Senior Living Practice, LarsonAllen LLPChristine Allen, VP Community Based Services, Genesis Healthcare Corp.Shawn Bloom, President & CEO, National PACE AssociationPeter Fitzgerald, SVP Integrated Care Strategies, Volunteers of America

Home Care Wants to Eat Your Lunch: Long Term Care vs. Home Care DebateDuring this provocative session, providers from home care and long term care will debate the merits of each setting in caring for America’s frail elderly and chronically ill. While there is a preference for aging at home, what happens when response time is critical? Can technology replace the 24 hour care of a SNF? Which delivers better outcomes and is more cost-effective, and for whom? How should we weigh the issues of sociability, access and independence?

Panelists (from l to r):Kathleen M. Griffi n (Moderator), National Director, Post Acute & Senior Services, Health Dimensions Group Ronnie Cook, CEO, ArteganErin Denholm, CEO, Centura Health at Home Robert Donovan, President, AseraCare Hospice & Home HealthAlex Paley, COO, Cypress Health Care Management

Strategies for Success under RUGs-IVReimbursement changes in RUGs-IV will require providers to redefi ne their business strategy. The RUGs-IV redistribution for 2011 effectively ‘moves the cheese’- requiring a tactical shift to mitigate possible decreases in Medicare reimbursement. This session will address how innovative providers are responding to these changes, from initial analysis to reviewing the viability of specifi c strategies. Panelists will summarize key changes in RUGs-IV that have the greatest impact on revenue; discuss how various types of current practice fare under RUGs-IV; and address the challenges specifi c segments will experience.

Panelists (from l to r):Steven Littlehale (Moderator), EVP & Chief Clinical Offi cer, PointRightLane Bowen, EVP & President, Health Services Division, Kindred HealthcareSteve Chies, SVP LTC Operations, Benedictine Health SystemsJim Douthitt, SVP Financial Operations, RehabCare GroupDavid Rubenstein, EVP Strategy & Support Services, LaVie Care Centers

10:45 – 11:15 a.m.

BreakPartner:

11:15 a.m. – 12:15 p.m.

Concurrent SessionsSeniornomics: Challenging Conventional Assumptions in Long Term CareDoes additional food spend impact resident satisfaction? How important are survey results for driving occupancy? How does retention of your top CNAs impact patient satisfaction ratings? Inspired by the best-seller Freakonomics, Traditions Management (a Florida- based LTC provider) tested and quantifi ed many commonly held business assumptions in long term care – with surprising results and implications.

Presenter:Benjamin Atkins, President & CEO, Traditions Management

HUD Finance: A Winner’s GuideWhile traditional debt sources have dried up, HUD has emerged as the lender of choice for many providers. This session will offer expert insight into successfully navigating HUD and the new HUD LEAN program.

Presenters (from l to r):Jon Camps, SVP & Chief Underwriter, Love FundingLeonard Lucas, First VP, Senior Loan Originator, Love FundingMarc Lussier, CEO, Valuations & Information GroupLaura Saull-Smith, SVP, Love Funding

(203) 644-1712 7

Page 8: BEYOND REFORM: Succeeding in the New Healthcare Landscape · Ritz-Carlton Key Biscayne 455 Grand Bay Drive Key Biscayne, FL 33149 Phone: (305) 365-4500 Conference Fees 4 Included

Best Practices for Reducing Risk in Your OrganizationLitigation and settlement costs continue to soar, and providers are seeing more claims than ever. Minimizing exposure requires an aggressive, coordinated approach that incorporates predictive techniques, identifi es risk, introduces better operational procedures and training, and enhances communication. Learn best practices on how to prevent and manage claims to mitigate fi nancial and reputation setbacks.

Panelists (from l to r):Sandy Elsass (Moderator), President, The Uni-Ter Group: Lewis & Clark LTC RRG, Inc. Chauncey Hunker, Chief Risk & Compliance Offi cer, Sun HealthcareMarie Infante, SVP, Chief Compliance Offi cer & General Counsel Healthcare, Golden LivingKim Martin, SVP Risk Mgmt. & Compliance & CCO, Kindred Healthcare

Think Before You Spend: Positioning Your Facilities to WinFaced with increasing competition and declining census, many providers will react by investing in capital improvements to upgrade their facilities’ appearance. Successful positioning requires solid strategic analysis and planning before you invest, sometimes yielding radical or counter-intuitive approaches. Learn how to turn struggling facilities into winners by linking marketing, fi nance, design and operations into your development plan.

Panelists (from l to r):John Richter (Moderator), Executive Principal, LarsonAllen LLPJeffrey Davis, Senior Vice President & CFO, Presbyterian Senior LivingLaura Kuhl, VP Strategic Marketing, Communicare Health ServicesAdditional Panelists To Be Announced

12:15 – 6:00 p.m.

Recreation (See page 11 for recreation details)

12:30 – 6:00 p.m. Golf Tournament (Spouses Welcome) Partner:

12:30 – 4:00 p.m. Afternoon at the Beach Partner:

12:45 – 5:00 p.m. Celebrity Home Yacht Cruise Partner:

12:45 – 5:00 p.m. Sailing Regatta Partner:

1:00 – 5:00 p.m. Key Biscayne Heritage Bike Tour Partner:

6:30 – 10:30 p.m.

Havana Noches We’re bringing the fl avor and music of Cuba to you for this evening of great food and entertainment. Start the night with live Cuban music, then into the ballroom for an elegant dinner, followed by more after-dinner entertainment and socializing.

6:30 – 7:30 p.m. Reception Partner:

7:30 – 9:00 p.m. Dinner Partner:

9:00 – 10:30 p.m. After-Dinner Social Partner:

T U E S D AY, M AY 4

7:00 – 8:00 a.m.

BreakfastPartner:

8:00 – 9:15 a.m.

Live Focus GroupHow Boomers Choose Rehab for Aging Parents This focus group will give you a rare look at the mindset of adult children selecting facilities for aging parents: their decision-making process, the challenges they face, and the factors they consider most important. What is the relative importance of location, amenities, clinical excellence and recommendations? What sources do they consider to be credible? How do they use the Internet? Learn what will make your facilities the ideal choice for Medicare and private pay residents.

Participants:Tim Getty (Moderator), VP of Senior Living, Health Dimensions GroupAdditional Focus Group Panelists To Be Announced

9:15 – 9:45 a.m.

BreakPartner:

Monday Conference Agenda Continued

www.ltc100.com 8

“Always one of the premier long term care conferences of the year in all aspects: location, logistics, education, recreational activities and networking opportunities. Looking forward to next year!”Clay Crosson, President & COO, Americare

Page 9: BEYOND REFORM: Succeeding in the New Healthcare Landscape · Ritz-Carlton Key Biscayne 455 Grand Bay Drive Key Biscayne, FL 33149 Phone: (305) 365-4500 Conference Fees 4 Included

9:45 – 10:45 a.m.

Concurrent SessionsBlogs, Twitter and Facebook – Oh My! The Role of Social Media in Long Term Care

The explosive growth of social media is bringing millions of people online every day, particularly baby boomers. The fastest growing segment using social media is the over 50 crowd. What are the implications for you? Learn how to transform your online presence and how social networking can build brand awareness, open lines of communication, and enhance the resident experience.

Panelists (from l to r):Brian Geyser (Moderator), APRN-BC, MSN, Founder, CareNetworks.comConnie Bessler, CEO, Greystone Healthcare ManagementPhil Elmore, President & CEO, Christian Care CentersMaddie Grant, CAE, Chief Social Media Strategist, SocialFish

Attracting and Retaining Quality Staff: New Insight on an Age Old Problem

Get new insights on reducing turnover among direct care staff and improving workforce quality from the results of a four-year, $15.5 million Better Jobs Better Care study by The Institute for the Future of Aging Services. You’ll walk away with actionable steps to: develop a robust pipeline of qualifi ed staff, retain the best of the best, create better-educated and prepared candidates, impact education and incentive structures, and enhance the perceptions of senior care in your community.

Panelists:Dr. Robyn I. Stone (Moderator), Executive Director, Institute for the Future of Aging ServicesFran Roebuck Kuhns, President & CEO, WRC Senior ServicesIrene Fleshner, SVP Strategic Nursing Initiatives, Genesis HealthCare

Riches in Niches: Long Stay AlternativesWhile many providers aggressively compete for a traditional, broad spectrum of potential residents, some progressive organizations are focusing on under-served niche markets with profi table results. Schizophrenia, multiple sclerosis, veterans with brain injuries and ethnic populations are just a few examples of niches that can differentiate you from competitors, diversify your portfolio, and enhance census. Nancy Schwalm will use Piñon Management as a case study on targeting niches to fi nd success in a shrinking market.

Presenter:Nancy Schwalm (Moderator), Chief Business Operations Offi cer, Piñon Management

10:45 – 11:15 a.m.

BreakPartner:

11:15 a.m. – 12:15 p.m.

Closing Keynote Session Developing Relationship Savvy Using Your EQ not Your IQEmotional Intelligence counts twice as much as intellect and technical skills combined in creating successful relationships, both personal and professional. Emotional Intelligence (EQ), the ability to manage emotions, is particularly important during times of change when comfortable routines are disrupted, and leadership is required to effectively manage through these challenges.

Leveraging EQ starts by understanding the science of how emotions fuel behaviors, actions, and conversations – your own as well as others’. Increased emotional management helps you outperform competition, improve individual resilience, enhance communication, and generate greater success.

Dr. J.P. Pawliw-Fry will use cutting-edge research and personal stories from the worlds of business and sports to teach you the principles of emotional intelligence - and inspire you to take your career and personal life to the next level. He will give you tools to improve your EQ by: ■ Increasing your awareness of the drivers of high EQ. ■ Enhancing the skills that will help you during times of adversity. ■ Developing empathy, the critical skill that allows you to see beyond behaviors to someone’s true emotions.■ Understanding generational gaps and how the tools of EQ are critical to successfully bridging these gaps.■ Spreading your personal leadership style throughout your organization.

About Dr. J.P. Pawliw-FryAs President and Co-Founder of the Institute for Health and Human Potential, Dr. J.P. Pawliw-Fry is recognized as a world leader in developing unique training programs in Emotional Intelligence to increase

performance and leadership. He now acts as an advisor to numerous Fortune 100 companies and other organizations, including the U.S. Navy, Eli Lilly, Blue Cross Blue Shield, the U.S. Federal Reserve - as well as NHL and NBA teams, and Olympic athletes.

Dr. Pawliw-Fry’s diverse training includes Queen’s University, Harvard Medical School’s Mind Body Medical Institute and the UMASS Medical Center Stress Clinic. His forthcoming book, Leadership Rewired, the New Science of Sustainable Performance, will be published this year.

Tuesday Conference Agenda Continued

(203) 644-1712 9

SPOUSESWELCOME!

LTC 100 EZ PassTake advantage of our Express Checkout service on Tuesday. After the closing keynote by Dr. J.P. Pawliw-Fry, we’ll have your boarding pass printed so that you can stay for the entire conference and then depart quickly. We suggest scheduling your departure after 2:30 p.m.

Partner:

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V V V

2010 LTC 100 Schedule At A Glance

Check-InPlease plan to check-in with us at our Welcome Desk during one of the times below:Saturday: 10:00 a.m. – 8:00 p.m. | Sunday: 10:00 a.m. – 6:00 p.m.

Lincoln Executive BookshopMonday: 7:00 a.m. – 2:00 p.m.Tuesday: 7:00 a.m. – 1:00 p.m.

Early Arrivals’ Reception

5:15 – 7:00 p.m.

Lighthouse 8K Run 6:00 – 6:30 a.m.

Breakfast & Executive

MBA Program7:00 – 11:15 a.m.

Beach BBQ

11:30 a.m. – 3:00 p.m.

ExecutiveGolf

Tournament12:00 – 6:00 p.m.

Kayak Tour12:30 – 4:30 p.m.

Everglades Experience12:30 – 4:30 p.m.

Spouse Art Deco Tour

8:30 – 11:30 a.m.

6:006:156:306:457:007:157:307:458:008:158:308:45 9:009:159:309:45

10:0010:1510:3010:4511:0011:1511:3011:4512:0012:1512:3012:451:001:151:301:452:002:152:302:453:003:153:303:454:004:154:304:455:005:155:305:456:006:156:306:457:007:157:307:458:008:158:308:459:009:159:309:45

10:0010:1510:30

Opening General Session

8:00 – 9:15 a.m.

Breakfast7:00 – 8:00 a.m.

Concurrent Sessions9:45 – 10:45 a.m.

Concurrent Sessions11:15 a.m. – 12:15 p.m.

Recreation12:30 – 6:00 p.m.

Golf Tournament, Afternoon at the Beach, Celebrity Yacht Cruise,

Sailing Regatta, Key Biscayne Bike Tour

Havana Noches6:30 – 10:30 p.m.

Reception, Dinner & Entertainment

Break

Spouse Kickboxing or Tai Chi

8:00 – 9:00 a.m.

Spouse Breakfast

9:00 – 10:00 a.m.

SpousePilates or

Yoga8:00 – 9:00 a.m.

Spouse Breakfast & Book Club

9:00 – 10:30 a.m.

Spouse Board Meeting

10:30 – 11:15 a.m.

Breakfast7:00 – 8:00 a.m.

Live Focus Group

8:00 – 9:15 a.m.

Concurrent Sessions

9:45 – 10:45 a.m.

Break

Break

Closing Keynote11:15 a.m. – 12:15 p.m.

SPOUSESWELCOME!

Newcomer’s Reception6:00 – 6:30 p.m.

Opening Reception & Dinner

6:30 – 9:00 p.m.

Break

www.ltc100.com 10

SATURDAY, MAY 1 SUNDAY, MAY 2 MONDAY, MAY 3 TUESDAY, MAY 4

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S U N D AY, M AY 2

Lighthouse 8K Run 6:00 – 6:30 a.m.

Jump start your morning on this popular running path, which

brings you to the Cape Florida Lighthouse – one of Florida’s

most celebrated landmarks.

Golf Tournament (Executives Only)Doral Golf Resort Great White Course

12:00 – 6:00 p.m.

A Greg Norman Signature Course, the

Great White is the only course in the

Southeastern U.S. to utilize coquina

crushed shells as the primary design

element. The course blends demanding

fairways, hundreds of palm trees and water, which comes

into play on 14 holes. The Great White was rated as the best

new golf course of 2000 by the National Golf Foundation.

Beach BBQ11:30 a.m. – 3:00 p.m.

If what you’re looking for is some beach time, come on

down during the day for fun, games and grilled lunch.

Play horseshoes, toss a Frisbee or football, try a boogie

board – or simply relax on lounge chairs.

Key Biscayne Shoreline Kayak Tour12:30 – 4:30 p.m.

Both novices and regular seafarers will enjoy this 1.75

mile coastal kayaking adventure that showcases the

protected waters of Crandon Park. Paddling along Key

Biscayne’s pristine shoreline, you’ll see the abundant sea

life while your guide shares insights about the area.

Everglades Experience12:30 – 4:30 p.m.

Venture into Florida’s wilderness for an

exciting airboat safari experience.

Your private airboat will take you over

the Sea of Grass – home to unusual

plants, birds and alligators. The tour

will end with a gator show.

M O N D AY, M AY 3

Golf Tournament (Spouses Welcome)Crandon State Golf Course

12:30 – 6:00 p.m.

Host of the Senior PGA Tour since 1987, the course is

considered one of the most beautiful and diffi cult courses in

the state and has been rated as a top ten course by GolfWeek

and one of America’s top 75 upscale courses by Golf Digest.

Afternoon at the Beach12:30 – 4:00 p.m.

Play beach games, ride a boogie board, or simply relax.

Celebrity Home Yacht Cruise12:45 – 5:00 p.m.

Tour Miami’s Millionaire’s Row in the only fashionable

way – sipping cocktails on a private yacht! The incredibly

wealthy Star, Hibiscus, and Palm Islands have been home to

Al Capone, Don Johnson, and the Bee Gees. Today, the likes

of Boris Becker, Gloria Estefan and Shaquille O’Neal call

the islands home.

Sailing Regatta12:45 – 5:00 p.m.

The waters of Southwest Florida are the perfect place for

this high-energy regatta! Your crew will

race against fellow attendees through a

brisk two mile course around the Gulf on

a 27 ft. yacht. By the end, you’ll master

tacking, turning and braking.

The fi rst team across the fi nish line wins a special prize!

Key Biscayne Heritage Bike Tour1:00 – 5:00 p.m.

This 10-mile bike ride will take you across Key Biscayne,

giving you an up close look at the ecosystem actually

restored by Hurricane Andrew. You’ll see the remote

lighthouse that is Miami’s oldest structure, and experience

breathtaking views of Stiltsville, an offshore village of

homes built on stilts. You’ll also pedal through a unique

abandoned zoo that waterfowl and iguanas still occupy.

(203) 644-1712 11

Recreational ActivitiesOur staff has personally researched each activity below – there is something for everyone to enjoy! All activities include lunch. Space is limited for some activities so please register early. Additional Spouse Program Activities on next page.

Page 12: BEYOND REFORM: Succeeding in the New Healthcare Landscape · Ritz-Carlton Key Biscayne 455 Grand Bay Drive Key Biscayne, FL 33149 Phone: (305) 365-4500 Conference Fees 4 Included

S A T U R D A Y , M A Y 1

5:15 – 7:00 p.m.Early Arrivals’ Reception

S U N D A Y , M A Y 2

6:00 – 6:30 a.m.Lighthouse 8K Run

8:30 – 11:30 a.m.Art Deco Tour (Spouses Only)

From the vernacular detail of

the 1915 Brown’s Hotel, to the

Retro Deco design of Loews

Hotel and contemporary

lines of the Publix Market,

Miami Beach has always told its story through

its buildings – a story of a glamorous past and

current revitalization. Smooth stucco, terrazzo

fl oors, nautical motifs and neon lights are all

evidence of a city that combines old materials

with creative design to construct seaside marvels.

11:30 a.m. – 4:30 p.m. RecreationSee page 11 for recreation details

11:30 a.m. – 3:00 p.m. Beach BBQ

12:30 – 4:30 p.m. Kayak Tour

12:30 – 4:30 p.m. Everglades Experience

6:30 – 9:00 p.m.Opening Reception & Dinner

M O N D A Y , M A Y 3

8:00 – 9:00 a.m. Spouse Kickboxing or Tai Chi

9:00 – 10:00 a.m.Spouse BreakfastGet to know other spouses during this casual

breakfast.

12:15 – 6:00 p.m. Recreation See page 11 for recreation details

12:30 – 6:00 p.m. Golf Tournament

12:30 – 4:00 p.m. Afternoon at the Beach 12:45 – 5:00 p.m. Celebrity Home Yacht Cruise

12:45 – 5:00 p.m. Sailing Regatta 1:00 – 5:00 p.m. Key Biscayne Heritage Bike Tour

6:30 – 10:30 p.m.Havana NochesReception, dinner and entertainment.

T U E S D A Y , M A Y 4

8:00 – 9:00 a.m.Spouse Pilates or Yoga

9:00 – 10:30 a.m.Breakfast & Book ClubBook Club: Henry’s Sisters by Cathy Lamb

Henry’s Sisters reunites three sisters

at the childhood home they’ve

tried to leave behind. It’s a novel

about family and forgiveness, about

mothers and daughters, and about

gaining the wisdom to look ahead while still

holding tight to the important things in life.

10:30 – 11:15 a.m. Spouse Board MeetingWould you like to help plan our 2011 spouse

program? Join us to start developing our next

annual event.

11:15 a.m. – 12:15 p.m.Closing Keynote Session Developing Relationship Savvy Using Your EQ Not Your IQ Dr. J.P. Pawliw-Fry will use cutting-edge

research and personal stories from the worlds

of business and sports to explore Emotional

Intelligence and its impact on your career and

personal life. See page 9 for more details.

www.ltc100.com 12

Experience the unique charm of Key Biscayne and Miami with some fun and relaxation. Space is limited for some activities so register soon!

Spouse ProgramDear Spouse,

Over the past few years we’ve listened to your feedback about what you’d like from the LTC 100 spouse program and I’m happy to announce we’ve made many enhancements.

We’ve added new events and are also improving our ability to communicate directly with you.

I’m excited about this year’s program and hope you enjoy it. There are activities specifi cally for spouses-only, as well as plenty of time to spend with your ‘better half’.

To make LTC 100 better than ever, I’d like to hear from you! If you haven’t already, please send me your email address to stay up-to-date.

Please feel free to contact me with any questions or feedback.

I look forward to seeing you in May!

Janine JandrositzSpouse Program [email protected](203) 644-1700

Page 13: BEYOND REFORM: Succeeding in the New Healthcare Landscape · Ritz-Carlton Key Biscayne 455 Grand Bay Drive Key Biscayne, FL 33149 Phone: (305) 365-4500 Conference Fees 4 Included

Lippa is a national insurance

brokerage fi rm dedicated to

providing risk management,

insurance procurement, alternative

risk fi nancing and professional

liability claims management for

long term care. Since 1979, we

have done business in the health-

care, construction, automotive and

fi nancial fi elds. We offer our clients

a wide array of value-added services

including developing alternative risk

fi nancing programs, interviewing

and selecting appropriate counsel,

and implementing employee

safety incentive programs that

virtually eliminate workers

compensation claims.

LIPPA INSURANCE SERVICES30100 Town Center DriveSuite O-212Laguna Niguel, CA 92677(949) 376-6311www.lippainsurance.com

RecoverCare specializes in

clinically effective solutions

for managing your wound care,

bariatric and safe patient handling

needs. We combine service

excellence, clinical support and

accreditation to provide you with

technologically superior, cost-

effective products that exceed your

expectations. Our product lines

include therapeutic mattresses,

specialty beds, bariatric equipment

and patient-transfer devices.

We have more than 100 service

centers and serve hospitals, skilled-

nursing facilities, hospices and

home-care patients.

RECOVERCARE1920 Stanley Gault ParkwaySuite 100Louisville, KY 40223 (502) 489-9449www.recovercare.com

We are the world leader in

incontinence care, with the

brands TENA® and Serenity® and

a leading supplier of skin care

products. We offer healthcare

facilities an integrated approach

to individualizing resident care

without sacrifi cing the bottom line.

We guarantee in writing that we

will contain a facility’s incontinence

care costs and support our customer

with the largest dedicated sales

service organization in the industry.

With our global resources, we

continuously provide innovative

product solutions. ■ Ranked among top 100 most

sustainable companies.■ Ranked second greenest

company in the world.

SCA PERSONAL CARE2929 Arch StreetCira Centre, Suite 2600Philadelphia, PA 19104(800) 992-9939www.tena.us

®

Lucky Lippa President & Founder

Kevin McKim President

Dan Banks VP Sales,

U.S. Healthcare

Spencer Deane VP, Marketing, North America Health Care

UNDERWRITER LEVEL

(203) 644-1712 13

Conference PartnersLTC 100 is funded largely by major contributions from partnering organizations. Our confi rmed partners as of February 12th are:

Page 14: BEYOND REFORM: Succeeding in the New Healthcare Landscape · Ritz-Carlton Key Biscayne 455 Grand Bay Drive Key Biscayne, FL 33149 Phone: (305) 365-4500 Conference Fees 4 Included

www.ltc100.com 14

Conference Partners Continued

Pharmacy ServicesCovington, KY

Resident Safety/Emergency CallLincoln, NE

IT OutsourcingMilwaukee, WI

SoftwareJackson, MS

Hiring Management/WorkforceCincinnati, OH

Medical Equipment/FurnitureBatesville, IN

Financial ServicesChevy Chase, MD

Medical Equipment/FurnitureElyria, OH

Hiring Management/WorkforceAtlanta, GA

Housekeeping/LaundryBensalem, PA

Hiring Workforce/ManagementChelmsford, MA

CATEGORY LEVEL

LEADERSHIP LEVEL

Online SupplyMilwaukee, WI

Financial ServicesWashington, DC

InsuranceAtlanta, GA

SoftwareMinneapolis, MN

RehabilitationLouisville, KY

Contract PharmacyTampa, FL

Contract RehabilitationSt. Louis, MO

SoftwareOntario, Canada

Online EducationCary, NC

Data AnalyticsLexington, MA

FinanceWaukesha, WI

Page 15: BEYOND REFORM: Succeeding in the New Healthcare Landscape · Ritz-Carlton Key Biscayne 455 Grand Bay Drive Key Biscayne, FL 33149 Phone: (305) 365-4500 Conference Fees 4 Included

(203) 644-1712 15

Conference Partners Continued

■ ACP – Accelerated Care Plus

■ Encompass Textiles and Interiors

■ First Choice Medical Supply

■ Healthcare Finance Group

■ LarsonAllen LLP

■ McKesson Medical - Surgical

■ Medliance

■ Naviagtor GPO

■ SmartLinx Solutions

■ Sodexo Senior Services

■ Upstairs Solutions LTC

■ AccuNurse by Vocollect Healthcare Systems

■ Benesch, Friedlander, Coplan & Aronoff, LLC

■ Ecolab

■ Gaymar Industries

■ Gemino

■ Genesis Respiratory Services & SPA Living Wellness

■ My InnerView

■ RoMedic

■ Valuation & Information Group

PARTICIPANT LEVEL

CONTRIBUTOR LEVEL

Page 16: BEYOND REFORM: Succeeding in the New Healthcare Landscape · Ritz-Carlton Key Biscayne 455 Grand Bay Drive Key Biscayne, FL 33149 Phone: (305) 365-4500 Conference Fees 4 Included

LTC 100 is produced by Lincoln Healthcare Events | www.lincolnhc.com

Dan BanksVP Sales, U.S. HealthcareSCA Personal Care

David EllisPresident Lincoln Healthcare Events

Peter LongoPartner Cantex Senior Communities

Brian ClochCEO Transitional Care Management

Pat HenryEVP, Operations RehabCare Group

Mike MutkaPresident & COO Silverchair Learning Systems

Barry BortzCEO CareSpring Health Care Management

Kathleen M. Griffi nNational Director, Post Acute Care & Senior ServicesHealth Dimensions Group

Steve McPhersonPresident & CEO Masonicare

Ronnie CookOwner & CEO Artegan

Jeff LemonPresident Spectrum Health Continuing Care

Tim PhillippePresident Christian Homes

Chris BeekmanDirector of National Accounts Stanley Healthcare Solutions

Eugene GracePresident Grace Management

Donna McAleerPresident & CEO Elant

Greg ColanerPresident Altercare of Ohio

Jim KlausmanPresident & CEO Midwest Health Management

Alex PaleyCOO Cypress Health Care Management

Scott BrownGroup Director Lincoln Healthcare Events

Keith HelmerEVP & COO Medical Facilities of America

Jason MengesVP, Business Development MDI Achieve

Clay CrossonPresident & COO Americare

Stuart LindemanCEO Revera Health Systems

John RichterExecutive Principal LarsonAllen LLP

www.ltc100.com 16

Thank you to the Advisory Board who help shape the educational program, support the conference, and keep it fresh each year.

LTC 100 Advisory Board