Better Together: Pair Performance Support &

Microlearning to Drive Results

Valerie Hall, Orange County Public Schools

Josh May, ANCILE Solutions

• Overcoming Learning Challenges at Orange County Public Schools

• Integrating Performance Support into Business Applications

• The Future of Corporate Communications Via Microlearning

Today’s Agenda

OUR VISION

To be the top producer of successful students in the nation

OUR MISSION

To lead our students to success with the support and involvement of families and the community

OUR CUSTOMERS

• Students

• Parents

• Community

• Employees

• 10th largest school district in the United States

• 22,000 employees – 2nd in Orange County

• Over 180 schools and 182,000 K-12 students

• Another 50,000 students in Adult and Career Ed

• Students from 212 countries speaking 166 languages

• Food Services feeds > 26 million meals/year (145,000 per day)

• The largest transportation system in Central Florida – 16 million miles per year (85,000 per day)

• Since 2003: 30 new schools + 39 rebuilt or extensively renovated

• General fund budget for 2012-2013 $1.6 billion

• Capital fund budget for 2012-2013 $1.2 billion

Orange County Public Schools

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• Demands of a changing customer base – want the answer now

• Support costs rise, funding decreases – competition and economic reality

• More systems cannot equal more employees

• Tasks need to be completed immediately – tight time lines and reporting

requirements – highly regulated business with ties to all levels of

government

• Interaction time is limited - more duties, less time

• More support needed outside core business hours

• Mobile workforce – not just for your desktop anymore

• One place to go for answers

• Coming up – external customers

• After hour support – 24/7

• Vendor support

Solving Learning Challenges with Performance Support

• SAP

• Student Management Systems

• FASTER.NET

• Certify

• State Reporting System

• Enterprise Data Warehouse

• Web Notification Application

• GeoLearning

• MyGov.us

• EEDR

• iBuy

• WebEx

• Council Great City Schools

• Sharepoint Portals

• uPerform

OCPS Business System Landscape

• How to Request Materials from

Surplus

• Field Trip Ticket

• EEDR – Emergency Evacuation

Drill Reporting

• Prepayment Refund Policy

• Safe School

• Technology Investigation

Procedure

• Request Access to an

Application

Types of Operations Documentation

• Plan Review Procedures for

Existing Schools

• Processes and Procedures

for Permitting

• Requesting Inspections

• Requests for Certificate of

Construction Completion

• Transportation Reports

• After School Review Form

• Cue card deployed via CSH

• Simulation

• eLearning Course

Examples of Learning Assets

• Over 80 authors trained

• 665 documents published

• 45 eLearning assets built

• Training assets double as support assets

• One-stop shopping

• Tied to granting system access – automated process

• Popular support and requests for the quick, “don’t have to wait for you”

answers

• Coming Soon:

• 24/7 support – internal, external

• Expanded use of Employee Self-Service and Management Self-Service

• Recruiting, paystub, W4 and address changes in place

• Coming soon – travel reporting, W2, leave requests, vendor registrations

• Expansion of Supplier Relationship Manager to include Vendor interactions

Results from OCPS

A complete solution to rapidly create, organize, distribute, access, and maintain organizational knowledge to promote a community of collaboration

What is ANCILE uPerform™ ?

Record the menu paths,

steps, field entries, and

screenshots automatically.

1 Edit both a document and simulation

in the single source XML file. 2

Publish the job aids for end

user performance support.

Deliver context-sensitive

help to end users at their

desktops.

3

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ANCILE uPerform: Integrating Content Management and Collaboration

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• Rapid Development

• No eLearning experience required

• Insert text, graphics, and audio

• Leverage stencils and templates

• Testing and validation

• AICC, SCORM 2004 and 1.2

• HTML output

• PowerPoint import

• Adaptive branching

ANCILE uPerform: Rapid eLearning Development

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Over half of Fortune 100 companies use our products.

12

Marrying Microlearning and Performance Support

uAlign-

OCM

Corporate

Communications (videos)

uPerform

eLearning Navigation and

Overview

uPerform

Concepts

Process overviews

Roles and responsibilities

uPerform

Demonstrations of

transactions

uPerform

Hands-on exercises (live

system)

Simulations Assessments

uAlign

Surveys

uPerform

On-line help = procedures (job

aids), & tutorials (eLearning)

uAlign

Process Change/Improvement

Notifications

Ongoing learning

Assessments

Before Class Classroom (virtual)

On the Job

uAlign Campaign

• Time to Consume

• Alignment

Augmenting Performance Support to Address Communication Challenges

• Informs

• Engages

• Quickly consumed

• Delivered anywhere

Microlearning Characteristics

Today’s Options…

• Getting the right information

(filtered, relevant, agnostic)

• To the right people

(targeted)

• At the right time

(prioritized)

• Wherever

(cloud, mobile)

• Ensuring Comprehension

(knowledge check)

What is ANCILE uAlign™?

• Distribute a how-to video to your consultants

• Send a new product announcement to your sales team

• Schedule an internal communications campaign to introduce a new

employee benefit

• Provide an alert on a new SEC rule to your finance team and assess their

comprehension

• Send a workplace safety reminder to your warehouse

employees

What Can You Do With ANCILE uAlign?

ANCILE uAlign: How It Works

Messages

• Knowledge nuggets

• Text

• Links

• Video

• Attachments

• Response & knowledge checks

• Set delivery & due dates

• Sorted by priority

• Mark as favorite

Channels

• Broadcasts messages to wide

audience

• Allow people to subscribe or

select specific users or groups

Campaigns

• Deliver messages in series

• Allow users to consume content at their own pace

• Set start date

• Set due date

• Add users after campaign start, allowing them to ‘catch-up’

• Josh May

• josh.may@ancile.com

• 443.561.3899

• Valerie Hall

• valerie.hall@ocps.net

For More Information

Visit our table at the Networking Reception: Monday, 5:45,

Coronado Ballroom

Performance Support Tools of the Trade: Vendors’ Perspectives on

What Works: Tuesday, 1:30 – 2:30 , Acapulco