better software 14 - waterfall ux
TRANSCRIPT
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HHHoang C. Huynh @Aetheros
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HHFIGHTING THE EVIL
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HHWATERFALL UX - BSW [email protected]
COOL!
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HHWATERFALL UX - BSW [email protected]
WOW!
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HHWATERFALL UX - BSW [email protected]
FRESH!
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HHWATERFALL UX - BSW [email protected]
RAINBOWS
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HHWATERFALL UX - BSW 2014
DESIGN IS A
HARD JOB
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HHWATERFALL UX - BSW 2014@20th Century Fox - Back to the Future
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HHWATERFALL UX - BSW 2014@Aetheros
20141985
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HHWATERFALL UX - BSW 2014
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HHWATERFALL UX - BSW 2014DIETER RAMSDISAPPOINTED
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HHWATERFALL UX - BSW 2014
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HHWATERFALL UX - BSW 2014
Design thinking advocates for thinking with your hands as a way to build empathetic solutions.
Lean startup relies on early validation and the development of a minimum viable product to iterate on.
User-Centered Design calls for a collaborative design process where users deliver continual feedback based on their reactions to a products prototype.
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HHWATERFALL UX - BSW 2014
User-Centered Design calls for a collaborative design process where users deliver continual feedback based on their reactions to a products prototype.
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HHWATERFALL UX - BSW 2014
DESIGN FOR USERS USING REAL USERS FEEDBACKS
@WIlly Wonka Meme
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HHWATERFALL UX - BSW 2014
ISNT THIS THE ONLY RIGHT WAY TO MAKE UXD ??
@supernatural
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THE BLACK BOXHHWATERFALL UX - BSW 2014
NOT UX
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HHWATERFALL UX - BSW 2014
NOT UX
THE INCREDIBLE MACHINE
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HHWATERFALL UX - BSW 2014@Corey Stern on @UXMag
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HHWATERFALL UX - BSW 2014ARENT YOU?
You don't design closed in a room
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HHWATERFALL UX - BSW 2014@supernatural
ITS RHETORICAL YOU DONT REALLY HAVE TO ANSWER
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HHWATERFALL UX - BSW 2014
Jeff Gothelf Thick deliverables created simply for future reference regarding the user experience become obsolete almost as soon as they are completed.
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HHWATERFALL UX - BSW 2014
Jeff Gothelf Thick deliverables created simply for future reference regarding the user experience become obsolete almost as soon as they are completed.DEFINE THICK! FUTURE APPROVED!
COMPLETED?
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HHWATERFALL UX - BSW 2014
ARE WE SELLINGTHE BOTTLE OR WHATS
INSIDE?
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HHWATERFALL UX - BSW 2014@supernatural
ITS RHETORICAL YOU DONT REALLY HAVE TO ANSWER
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HHWATERFALL UX - BSW [email protected]
NWHOA!
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HHWATERFALL UX - BSW 2014
WATERFALL UX ~ LEAN UX AGILE UX
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HHWATERFALL UX - BSW 2014@Barilla
You take the blue pill, the story ends, you wake up in your bed and believe whatever you want to believe. You take the red pill, you stay in Wonderland, and I
show you how deep the rabbit hole goes.
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HHWATERFALL UX - BSW 2014
Adapting Usability Investigations for Agile User-centered Design - Desiree Sy
http://uxpajournal.org/wp-content/uploads/pdf/agile-ucd.pdf
http://uxpajournal.org/wp-content/uploads/pdf/agile-ucd.pdf
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HHWATERFALL UX - BSW 2014
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HHWATERFALL UX - BSW 2014
THE PANDORAS BOX
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HHWATERFALL UX - BSW 2014@20th Century Fox - Planet of the Apes
Rapid Iterative Testing and Evaluation (RITE) method
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HHWATERFALL UX - BSW 2014@Barilla
A BETTER STARTING POINT
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HHWATERFALL UX - BSW 2014@Elizabeth Hayward
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HHWATERFALL UX - BSW 2014@Elizabeth Hayward
USERS
USERS
USERS
USERS
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HHWATERFALL UX - BSW 2014@Elizabeth Hayward
USERS
USERS
USERS
USERS
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HHWATERFALL UX - BSW 2014@BarillaSO EASY?
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HHWATERFALL UX - BSW 2014
THEN
THINGS ARE NOT REALLY CHANGED
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HHWATERFALL UX - BSW 2014
NOW
THINGS ARE NOT REALLY CHANGED
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HHWATERFALL UX - BSW 2014AGILE LEAN
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HHWATERFALL UX - BSW 2014#WRONG
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HHWATERFALL UX - BSW 2014
DEATH BY [email protected]
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HHWATERFALL UX - BSW 2014
YERKES-DODSON LAW 1908
STRESS ANXIETY UNHAPPINESS
BEST PERFORMANCE
BOREDOM SUPERFICIALITY
ARE YOU HERE ?
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HHWATERFALL UX - BSW 2014
THE WORLD IS CHANGING
@The Simpsons
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HHWATERFALL UX - BSW 2014
YOU ARE BEAUTIFUL NO MATTER WHAT
THEY [email protected]
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HHWATERFALL UX - BSW 2014@areaweb - Cristiano Rastelli
WE ARE NOT ALONE
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HHWATERFALL UX - BSW 2014#SHITERATION
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HHWATERFALL UX - BSW 2014
Executive Attention Network
Imagination Network
A c t i v e w h e n y o u a r e c o n c e n t r a t i n g o n a challenging task, or engaging in complex problem solving and reasoning
Active when constructing dynamic mental simulations: remembering, thinking about the future, and gene r a l l y when imag in ing alternative perspectives and scenarios to the present
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HHWATERFALL UX - BSW 2014
1. USER REQUIREMENTS 2. BUSINESS REQUIREMENTS 3. DESIGN SOLUTIONS
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HHWATERFALL UX - BSW 2014
1. HOLISTIC VIEW 2. COHERENCY 3. CONSISTENCY
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HHWATERFALL UX - BSW 2014@New Line - Dumb and Dumber
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HHWATERFALL UX - BSW 2014CAN WE FIND AN AGREEMENT ?
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HHWATERFALL UX - BSW 2014@Dave Landis from What does Lean UX have that I dont?
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HHWATERFALL UX - BSW 2014
NEED MILK
@Mordi Levi
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HHWATERFALL UX - BSW 2014
STANDUP MEETINGS DO [email protected]
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HHWATERFALL UX - BSW 2014
RETROSPECTIVES ARE GREAT!
@giphy.com
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HHWATERFALL UX - BSW 2014
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HHWATERFALL UX - BSW 2014
PLEASE,DO NOT FOLLOW DOGMA
@Warner Bros - Full Metal Jacket
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HHWATERFALL UX - BSW 2014
DEVISE ANEW PLAN
WITH UNCONVENTIONAL TOOLS
@Mordi Levi
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HHWATERFALL UX - BSW 2014@Elizabeth Hayward
SIMPLICITY
EVIDENCE
PREDICTABILITY
USER ADVOCACY
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HHWATERFALL UX - BSW 2014
IT IS THE DUTY OF THE10TH MAN TO DISAGREE
@Paramount - World War Z
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HHWATERFALL UX - BSW 2014@Mordi Levi
THE 4 STEP CUSTOMER EXPERIENCE MATURITY
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HHWATERFALL UX - BSW 20141. LISTEN
REPAIR
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HHWATERFALL UX - BSW 20142. WTF IS THIS SH#T
ELEVATE
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HHWATERFALL UX - BSW 20143. DO BETTER
OPTIMIZE
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HHWATERFALL UX - BSW 20144. WHOS AWESOME?
DIFFERENTIATE
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HHWATERFALL UX - BSW 2014
WOW AND THEN?
@Mordi Levi
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HHWATERFALL UX - BSW 2014
PLAN FOR FAILURENOT THE BEST CASE SCENARIO
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HHWATERFALL UX - BSW 2014
HOW
DID
YO
U
FEEL
PROJE
CTS
AND
ACTI
VITI
ES
OCTOBER
NOVEM
BER
JUNE
JULY
DECE
MBE
R
FEBR
UARY
MARC
H
APRIL
MAY
AUGUST
SEPTEMBER
JAN
UAR
Y
HO
W D
ID Y
OU
FEEL
PROJE
CTS
AND
ACTI
VITI
ES
AUGUST
SEPTEMBER
A YEAR IN WORK
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HHWATERFALL UX - BSW 2014
OCTOBER
NOVEM
BER
DECE
MBE
R
FEBR
UARY
MARC
H
APRIL
SEPTEMBER
JANUAR
Y
I WAS SO STRESSED ON FEBRUARY BECAUSE WE
TESTED A SMALL APPLICATION WITH A NEW CLIENT AND IT DIDNT WORK AS EXPECTED
NC11
BugFix #5
PROTO APP
IterationNC10
NC9
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HHWATERFALL UX - BSW 2014
NEVER CROSS SPRINTS@Columbia - Ghostbusters
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HHWATERFALL UX - BSW 2014SYNCH BIN
SEPARATE SPRINTS FOR DESIGNAT LEAST 50% LONGERODD SHIFTED
A RESEARCH WATERFALL SPRINT
CROSS FUNCTIONAL !
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HHWATERFALL UX - BSW 2014
#NOESTIMATE
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HHWATERFALL UX - BSW 2014
BACKLOG HELL
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HHWATERFALL UX - BSW 2014
BOTTLENECKS ARE A GOOD SIGN
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INTERNAL STAKEHOLDER MAP
HHWATERFALL UX - BSW 2014
CORE DIRECT INDIRECT
ME
Nicholas Miller
Dorothy Schneider
Amy Ortega
Jack Allen
Henry Fisher
Dylan Matthews
Cheryl King
Christine Morales
Victoria Foster
Beverly Fisher
Douglas Brooks
Carolyn Turner
Marilyn Bradley
Richard Thomas
BOARDSTAFF USERS
PAIN POINTS
GAIN
POIN
TS
EVALUATORS
SUPPLIERS
ALLIE
S
CUSTOMERS
STAKES POLITICAL
ECONOMICAL
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HHWATERFALL UX - BSW 2014
WHO HE SHE IS WHAT HE/SHEKNOWS
WHAT WE NEED
Henry FisherHe is managing director, he is our main asset in the company because he is a true believer
Talk to him for all the political details about the NC11 Project, he knows nothing about technical implementation
Ask him for the midsummer deployment.
She knows about the technical decisions and all the project historical facts
She knows fact only until August 2014
She is working in the web area, she stands out politically for hers position and she is well respected
Carolyn Turner
Marilyn BradleyShe is in the staff project, but not very present. She is smart and potentially a huge PIA to deal with.
NC11 Project
Deployment Plan
Social Media CampaignsChristine MoralesShe is an external contractor
Marilyn BradleyShe worked with Christine from august to November
Talk to her for the Social Media Campaign, on Facebook and NewsletterAsk her for the analytics data.
She decided Analytics Objectives and Target
THE BOTTLENECK MATRIX
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HHWATERFALL UX - BSW 2014
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HHWATERFALL UX - BSW 2014
KEEP CALM
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HHWATERFALL UX - BSW 2014
ACCEPT
THE CHALLENGE@Warner - The Matrix
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HHWATERFALL UX - BSW 2014
THANK YOUHoang C. Huynh @Aetheros
Tune: Run Away by SunStroke Project