better, brighter futures

8/14/2019 Better, Brighter Futures

1/17

Better, Brighter Futures:

Approved PreferredProvider Scheme

Master Score System

Alec Fraher 2007


2/17

Information Box

Document Purpose:

To provide a balance score card of theevidence submitted by Drug and Alcohol

Providers as part of the Fitness for Purpose

assessment and application for preferred

provider status.

The methodology makes use of Lean and Six

Sigma technology.


3/17

Master Score System: The Whole System

Transparent Value Base

Effective Client Journey

Compatibility of Process and Values

Pursues Perfection

Financial managementDiversity

Shared Aspirations

Best Practice

Optimal Management

Supportive and Effective Partnering

Design for Demand

X(PEN+PECVA)=2>


4/17

Master Score System:X(PEN+PECVA)=2>

PEN

Purchaser

Expected NormsStrategic, Relevance

and Rationale

Supportive

and effective

partnering

Meeting Need

business and clinical

governance

Optimal

Management

Originality and

ImpactBest

practice

FinancialManagement

Audited

Accounts

Resource

Allocation SharedAspirations

Stakeholder

Engagement

Diversity


5/17

Master Score System: X(PEN+PECVA)=2>

Level of Customer Integration (x)

Level of

CustomerIntegration

Pursues

PerfectionDesigned for

Customer

Demand

Has a Clearand

Transparent

Value Base

Values

Evident

in Client

Journey

Processes

and Values

are

Compatible


6/17

Master Score System: X(PEN+PECVA)=2>

PECVA

Provider Evidence

of Consistent

Value ApplicationProcessesAdaptability

Monitoring

Credibility

Benefits beyond

the person

Staffing

Training and

Involvement

Attitudes

Senior Leadership

Engagement

Clinical Leadership

Organisation

Aims and Cultural

Fit

Infrastructure


7/17

PECVA: Process Evidence

Monitoring Progress

Score

0.0

There is no evidence of

systems or communication

Score

2.4

There is evidence of

systems and

communication but nothinghappens

Score

3.3


systems in place to

monitor change but this is

not communicated to all

Score

6.7


systems in place to

communicate progress

and change to all withnamed actions


8/17


Adaptability

Score

0.0

There are no systems

Score

2.4

Processes are rigid but there is continuous

quality management

Score

3.4

Processes can be changed but there is no

system for continuous quality management

Score

7.0

Processes can be adapted to meet changing

demand and improve services


9/17


Credibility

Score

0.0

Processes are not

believed nor supported

Score

3.1

The processes are visible

but are supported by

evidence but not believed

by stakeholders

Score

6.3

The processes are notvisible but are supported

by stakeholders

Score

9.1

Process are visible and

recognisable and the

results believable and

supported by

stakeholders


10/17


Benefits Beyond the

Person

Score

0.0

No improvement in treatment

effectiveness or service users/carers

experience

Score

4.0

The processes do not improve

treatment effectiveness but does

make using services easier

Score

4.7

The processes improve treatment

effectiveness but do not make using

services easier

Score

8.7

The processes improve treatment

effectiveness and make using

services easier


11/17

PECVA: Staffing Evidence

Training and Involvement

Score

0.0

Staff are not

involved or trained

Score

6.3

Staff are not

involved in

business planningbut are receive

training when

requested

Score

4.9

Staff are involved

in business

planning but are

not trained in this

Score

11.5

Staff are involved

in business

planning and are

adequately

supported and

trained to improve

practice


12/17


Attitudes

Score

0.0

Dont feel

empowered or

believe in the future

Score

5.1

Staff dont feel

empowered but

believe in the future

Score

5.1

Staff feel empowered

but dont believe inthe future

Score

11.0

Staff feel empowered

and believe in the

future


13/17


Senior Leadership

Score

0.0

Doesnt take responsibility

nor share information or

advise

Score

5.7

Senior managers do take

responsibility for plans but

doesnt share information

and others dont seekadvice

Score

6.2

Senior managers donttake responsibility but do

share information about

plans

Score

15.0

Senior managers take

responsibility for leading

and sharing plans with

staff; staff seek help and

advice


14/17


Clinical Leadership

Score

0.0

Does not take

responsibility nor share

information or give advice

Score

5.7

Takes clinical

responsibility but others do

not take advice or seek

help

Score

6.2

Has clinical lead but doesnot take responsibility for

decision making, but does

advise staff

Score

15.0

Has a clear clinical lead

and takes responsibility for

decision making, sharing

information with staff; staff

seek help and advice

without prompting


15/17

PECVA: Organisation Evidence

Aims and Cultural Fit

Score

0.0

Has no history of success and

inconsistently applies aims and

objectives

Score

3.5

Has no history of managing change but

the aims and objectives are upheld

Score

3.3

Shows historical success of managing

change but inconsistent application of

aims and objectives

Score

7.2

Shows historical success of improving

services in line with stated aims and

objectives


16/17

PECVA: Organisation Evidence

Infrastructure

Score

0.0

Has failed to

implement proper

job descriptions,

policies and

procedures

Score

3.3

Job descriptions,

policies and

procedures etc are

adequate but doesnot have the right

staffing

Score

4.4

Has the right staffinglevels but poor job

descriptions,

policies and

procedures

Score

9.7

Staff facilities, job

descriptions,

policies and

procedures,

communication

systems are in place

and fit for purpose


17/17

Master Score System: Balance Score Card

Monitoring Progress

Adaptability

Credibility

Benefits Beyond the Person

Training and Involvement

Attitudes

Senior Management Leadership

Clinical Leadership

Aims and Cultural Fit

Infrastructure

Sample perfect

better, brighter futures

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