best practices in implementing a center for enablement (c4e) within your organization

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Implementation Best Practices

Center for Enablement


Agenda

2

• What is a Center for Enablement (C4E) and why do I need one?

• What are the benefits of a C4E?

• How to set up a C4E?


What is a C4E?


Why do integration projects fail to realize full benefits?

4

Integration strategy is often an

afterthought

Siloed project execution

Limited focus on building

organization-wide capability in integration

1 2 3

Projects run over budget

Minimal reusability Low integration maturity overall


C4E: organizing differently to drive benefits of API-led connectivity

5

Production

Reusable assets

Central IT / LoB IT

Consumption

Feedback and usage metrics

LoB IT, developers

Discoverable

Self-service

● Enables IT and business teams

● From Production-based model to production-and-consumption-based model

● Productize, publish and consume reusable assets

● Encourage collaboration and self-reliance while improving through feedback


What are the benefits of a C4E?


Key benefits of a C4E

7

Shorter delivery cycles, i.e., time to market

Better adherence to standards and best practices

Improved deliverable quality

Reduced project risk

1 2

3 4


How to set up a C4E?


Case study: Initiative background

9

● Create new revenue channels, and increase current customer retention by modernizing how the company connects with customers and partners

● Expose core business services externally in a secure, scalable manner using APIs

● Use MuleSoft to deliver APIs, transformations and orchestrations

Business outcomes Technology initiative


C4E Approach

10

1. Assess the

org

integration

capabilities

2. Establish

the C4E

operating

model

3. Build &

publish

foundational

assets

4.Evangelize

C4E

5. Drive

consumption,

and refine

based on

feedback

6. Measure

C4E KPIs

MuleSoft’s C4E approach


1. Assess capability maturity

11

MuleSoft Capability Maturity Assessment for Customer

Governance

Community & Evangelism

4

Operations

5

Architecture & Standards

6

Delivery

7

Strategy

1

Organization

2

Process

Tech

no

log

yP

eop

le

3


2.Establish the C4E operating model

12

Decentralization, increasing agile/devops and API-led maturity

C4

E

Project

A

Project

B

Project

C

C4

E

Project

A

Project

B

Project

C

C4E /

CoE

Model 1: Centralized Integration

Model 2: Decentralized Delivery

Model 3: Decentralized Delivery & Devops

C4E Deliver & manage projects; operate the platform

Enable projects to deliver; harvest and drive consumption of assets; operate the

platform

Enables projects to deliver and operate; harvest and drive

consumption of assets.

Project Teams

Projects are ‘delivered to’ by the C4E

Deliver and manage delivery Deliver, manage delivery AND operate/own a federated platform

C4

E

Project

A

Project

B

Project

C

Core C4E Team

C4E Lead

C4E Architect

C4E

Developers/Ops

Executive Sponsor

API Team #1

Product Owner

Scrum Master

Business Analyst

Architect

Integration

Developer

Developers/Testers

API Team #2

ApI Team N

API Team #3

Virtual Team 3-4 FTEs

Customer Example


2. Establish the C4E operating model (cont’d.)

13

● Staffing model: Virtual vs. Dedicated FTEs

● Funding model: LOB or central IT

● Architecture definition: C4E or project teams

● Production/Consumption model: define what a reusable asset is, who produces it, who productizes it, who consumes it

Additional Operating model elements


3. Build & publish foundational assets

14

• Coding standards and guidelines• Catalog of common API patterns• First steps, onboarding, developer guides• Performance tuning, profiling• Microservices approach

Best practices and guides

• System API template• Process API template• Experience API template• Security, encryption• Logging, error handling

Templates

• Locations API• Appointment API• Orders API• Other process APIs

APIs


4&5. Evangelize C4E, drive consumption and refine

based on feedback

15

Webinars/Brown bags

C4E Hackathons C4E surveys


6. Measure C4E KPIs

16

Asset Creation & Reuse

Developer Engagement

Productivity

1 2 3

No. of assets producedNo. of assets downloaded….

No. of projects using C4E assets producedNo. of developers trained….

Avg. time to delivery APIsTotal no. of defects….


How MuleSoft can help?


Mulesoft has a service offering to help customers build the

C4E foundation

18

Catalyst Launch

● Align on business outcomes

● Deploy Anypoint Platform

● Projects delivered

● C4E foundation

● Talent foundation

● Internal support model


Don’t forget the survey

19

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Thank you!


Establish the foundation Build to scalePlan for success Measure impact

Business outcomes

Technology delivery

Org enablement

Catalyst Launch

Catalyst C4E Foundation

Catalyst Talent Foundation

Catalyst Scale Catalyst Optimize

Catalyst C4E Scaling

Catalyst Talent Scaling

Catalyst C4E Assessment

Catalyst Skills Assessment