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TRANSCRIPT
Knowledge. Performance. Impact.
Best Practices for
Implementing Global Learning Management Technologies October 28, 2014
GP Strategies Company Confidential
2
• Welcome
• Evolution of Learning Technology
• Best Practices for Global Learning Technology Implementations
• Case Study: Global Implementation
• Questions & Answers
Presentation Agenda
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VALUES VISION MISSION MISSION VISION
VALUES MISSION
VISION VALUES
Carol Hamblin, MBA - GP Strategies Corporation
• PMO Manager Strategy Consulting and Business Analysis, GP Strategies Enterprise
Technology Solutions group
• 15 years experience supporting clients in their implementation and use of LMS
• More than 20 years experience supporting global companies in many facets of business,
training, and technology
– Dubai, Germany, Russia, the Baltic countries, Mongolia, Ukraine, Belarus, etc.
• Application of practical and implementable solutions to help clients meet business needs
Welcome & Introductions
• Millennials are now 24-35 years of age; Gen Z entering the workforce
• Smartphones & tablets jumped from personal space and into the business space;
technology MUST scramble to keep up
o Users are technologically astute and expect/demand a high level of features
and functionality
o They want the same look-feel-usability in their business lives as they have in
their personal lives
o Organizations must adapt training methods, policies, procedures, and
applications in order to:
Accommodate mobile computing
Protect and preserve the data produced by the use of mobile devices
Backdrop: Keeping Up Users & Technology
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In 2014
• LCMS vendors possibly get closer to delivering on promises to be content
development tool and for storing, tracking, reusing content
– Tracking digital learning assets has become critical
• In 2014, L&D Orgs require ability to select, preserve, maintain, collect,
and archive learning assets
• “Do I need my LMS?” asked more and more
– LMS is great for compliance tracking AND also must:
• Keep up with the fast-changing world
• Be more mobile-and app-friendly
– Organizations need to move more quickly to:
• Give their LMS a “facelift” (using existing portal software)
• Bring to bear wanted/needed features and functionality
1. Evolution of LMS and LCMS
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• Invasion of Smartphones & tablets for personal and work use
• Connectivity improved…conversation advances to “Can we do our business on
mobile devices?”
• To support mobile devices organizations need to:
– Have a plan – what is the point
– Update infrastructure, processes, applications, content
– Redesign programs to run on mobile devices vs adapting PC programs
– Deliver applications to meet business and user needs
– Start by stripping extraneous information:
o What information does a person truly need in order to be effective?
o How do people actually conduct their daily work?
o How can an app assist them with what they are trying to do?
• Emerging Challenge:
– Users bring app for personal use into the workplace sparking debates related
to interconnection with enterprise systems behind the firewall
2. Anywhere-Anytime Workplace
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• More people use mobile devices more than computers
• Use of mobile devices in the workplace on the rise
• No longer enough to have “mobile-friendly” content
– Content will be produced specifically for mobile devices,
versus making content “mobile-friendly.”
• Smaller devices with more capabilities = new business
opportunities:
– User Interaction no longer static = Opportunity to work
with real-time content
– New features = Opportunity for more engaging, compelling,
useful interaction
– Mobile devices transparently collect and leave data traces =
BI opportunities
3. Mobile First Strategy
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• Versus old IT days of enterprise technology, today we must
respond more quickly and innovatively
• Must meet the mobile challenge but not always practical to
build an entire enterprise-level tool
• We are accustomed to having MANY apps on their mobile
devices
• Challenge for the enterprise is to:
– Develop apps relevant to their business
– And combine enterprise system data with user-specific data
gathered from mobile devices
• Result is a powerful enterprise tool that reveals actionable
insights into their business
4. Apps Matter
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• APIs will play important role in order to have Mobile First strategy, Next Gen
Apps, data collection and reuse.
– Today few enterprise platforms have an API; fewer with rich level of
information
• APIs make it possible to use and re-purpose data into other systems and
processes
– Provide faster & better customer service
– Increased demand for mobile apps creates greater need for connections to
back-end data services via API
• Independent API of the Future
– In spring 2013, Advanced Distributed Learning (ADL) released version 1 of
the Experience API (xAPI);
• Independent of any platform
• Open-sourced
• Allows for the collection of data from sources not traditionally utilized by
the enterprise.
• Possibilities are practically limitless for the use cases it can meet
5. Increased Use of Application Platform Interfaces
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How can you ensure that your global
implementation is successful?
LMS Implementation Still A Reality for Tracking
Top 10 Best Practices for Global Implementations
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1. Start with sound transition planning
• Understand the LMS vendor services included in contract
• Understand internal skills and other support needed for success
2. Establish a Global Strategy with an authorized Steering Committee/Advisory Board
• Specify single entity of system ownership and authority
• With decentralized training missions, what is the process to agree upon
“one-size-fits-all” decisions
3. Establish “governance” and configuration change control process for long-term
success
4. Ensure Testing/QA protocols include end users and non-technical representatives
from all key regions and functions
5. Leverage product pilots to evaluate technical functionality and user experience in a
specific geographic area
Top 10 Best Practices for Global Implementations
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6. Redesign business processes;
• Analyze existing training programs; map and test use of LMS to deploy
• Formalize a change management effort to educate all stakeholders far in advance
of go live
7. Analyze Language pack(s) and translated verbiage early; evaluate impact early
8. Define a communication strategy:
• End-user communication “campaign” to ensure buy-in
• Communication protocol between teams using different modules.
o Actions made to one module’s configurations can impact others
9. Keep IT engaged throughout implementation, and don’t let them walk away at Go
Live
10. For SaaS, create a process to review quarterly updates:
• New functions/features added -- existing functions/features may change
• Conduct impact analysis for new functionality
• Plan to test
• Update configuration documentation
Case Study: Global Implementation
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Client Background
• Global conglomerate with automotive, electronics, insurance, retail, and real estate
business units
• 44,000 employees working in 29 different countries
• Based in Dubai, United Arab Emirates
Project Details
• Global implementation of LMS and three HCM modules
• Organization’s first enterprise-wide human capital management system
• Solution needed to be scalable to support customer’s aggressive acquisition plans
Case Study: Global Implementation
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The Solution:
• Worked with global stakeholders to create a phased implementation plan
• Started with Business Process Mapping
• Completed extensive pre-configuration training to ensure global audience had
background necessary to make optimal configuration decisions
• Discussed social strategy prior to technical implementation
• Incorporated key regional representatives in UAT testing process
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Carol Hamblin
Enterprise Technology Solutions
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