best practices for cloud automation & integration · 2018-04-04 · 22 avnet end to end...
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© Copyright 2013 Vivit Worldwide
Best Practices for Cloud Automation &
Integration November 7, 2013
© Copyright 2013 Vivit Worldwide
Hosted by
Derek Hornby
Vivit SIG Leader
PPM SIG
© Copyright 2013 Vivit Worldwide
Today’s Presenter
David Angradi
AVP Sales – East
Avnet
© Copyright 2013 Vivit Worldwide
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Questions
6
7
“Today, there is a six (6) week SLA for
VM provisioning – it’s easy to provision
a VM, the other elements change –
storage, network and other
infrastructure components – still take
the same ole’ effort”
- Cameron Haight, Gartner
8
What vendors are you dealing with?
9
Everyone’s Talking Cloud Lots of Unanswered Questions
• Lots of conflicting messages from vendors about cloud
– Every vendor has their own “stack” of cloud products
– Which one is best for me?
– Public, Private or Hybrid Cloud?
How do I build a
private cloud?
How do I manage my
cloud?
What services should
we offer?
What about all the
existing investments in
operations over the last
few years?
10
Automate everything you can
in the data center
The Approach
11
• Replace routine manual tasks
• Free up resources for new projects
Automate Tasks
. . . in Three Steps
• Standardize on best practices
• Increase IT agility and quality
• Define the services
Automate IT Processes
• Automate provisioning and private cloud
• Cut service delivery time from months to hours
Automate Service Delivery
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Automate IT Tasks Replace Routine Manual Tasks
Areas to focus on for highest ROI: • Automated script execution
• Element provisioning
• Patch management
• Password resets
• Problem resolution
• Compliance reporting
• Configuration management
Results:
• Server-to-Admin ratio increased from 30-to-1 to 200-to-1
• Time to roll out new desktop functionality reduced from 10 months to 8
days
• Time to update server configurations decreased from 2 weeks to 15
minutes
13
Automate IT Processes Combine Multiple Tasks to Automate Workflows
Areas to focus on for highest ROI: • Application release management
automation
• Infrastructure / application provisioning
• New employee onboarding
• Change management
• Disaster recovery
Results
• Reducing time to repair from 2-3 hours to seconds
• 80% improvement in application deployment time
• Saved $5M annually by automating 65% of alerts from infrastructure
14
Automate Service Delivery Provide Private Cloud Services
Areas to focus on for
highest ROI: • Self service consumption of
business and IT services
• Service Catalog and self
service portal
• Cost management with
chargeback / show back
based upon consumption
Results
• Service Delivery time reduced from five months to two hours
• 40% reduction in TCO for maintenance and support
• New revenue sources enabled
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• Discovery
• Service Desk
• Service Catalog
• CMDB
• Service and Application
Management and Monitoring
Automation
Service
Management
Infrastructure
Management
CLOUD
• Public
• Private
• Hybrid
• Patching, Provisioning & Auditing
• Configuration Management
• Virtualization Enablement &
Management
Maturing Capabilities for Cloud
16
Build in the Cloud
Fully integrated code set & automated installation tasks with minimal configuration
1
Select:
• Resources
• Components
• Service level
2
Validate:
• Resources
• Rules
• Services
3
Build:
• Infrastructure
• Software
• Configuration
4
Discovery &
Asset Mgmt.
5
Populate
configuration
data
7 Deliver managed
solution
Apply service
templates for
monitor
6
17
Change in the Cloud
Fully integrated code set & automated installation tasks with minimal configuration
6
Update service
templates for
monitor
1
Request Change:
• Resources
• Components
• Service level
5
Update
configuration
data
Complete
Request
8
7
Document
Change
Update service
Discovery and
Asst Mgmt.
4
Execute Change:
• Infrastructure
• Software
• Configuration
3
Validate Change:
• Rules
• Permissions
• Approvals 2
18
Manage in the Cloud
Fully integrated code set & automated installation tasks with minimal configuration
6
Update CI data into
CMDB
9
Complete Request
8
Document Change
Event Trigger:
• Rule Trigger
• Error Condition
• Manual 1
Validate Change:
• Rules
• Permissions
• Approvals
3
Match Event to
Policy:
• CLIP
• OO Flow
• Manual
2
Execute Change:
• Infrastructure
• Software
• Configuration
4
Update service templates
for monitor
7 Update service
Discovery and
Asset Mgmt.
5
19
Cloud Use Cases
Let’s Take a Look
20
Case: End-to-End Provisioning
Automated Processes • Opens change ticket and
obtains appropriate approvals
• Provisions storage
• Creates virtual machine
• Deploys OS and applications
• Configures VLAN
• Configures application
• Updates and closes ticket
• Updates CMDB
85% improvement
Provision and configure 600 Windows servers
2 weeks 3-4 months
Proven Customer Success
Orchestration Workflow
21
Automated Processes
• Automate entire end-to-end processes
for provisioning, managing and
troubleshooting cloud resources
• Workflows may be launched directly
from change requests, triggered by
specific events or invoked on-demand
• Scale in and out virtual infrastructure
for optimal cloud resource
consumption and power utilization
Add Capacity by Bursting to Amazon EC2
Case: Automated Provisioning to EC2
22
Avnet End to End Automation Foundation for Private Cloud
Orchestration
User has access to
Virtual Machine
User Request Service via
Portal / Catalog
(HP, BMC, VMware, Cisco,
Adaptive Computing, CA, Custom
Change Ticket
Opened
(HP, BMC, CA,
Service Now)
Change/Asset
Mgmt. CMDB
(HP, BMC, CA,
Service Now)
Provision VM
(VMware, Citrix,
Microsoft,
OpenStack)
Provision Storage
(HP, NetApp,
EMC)
Server Automation
• Mount Storage
• Install Baseline Patches
• Install Monitoring/Backup/Security
• Install Apps
• Install DB/Middleware
Network
Automation
Close Ticket &
Notify User
Update CMDB
Monitoring
(HP, BMC, MS,
IBM, CA)
23
Cloud / Burst
Service Federal Service Provider Enterprise Enterprise
Cloud Security Entitlement and Access
Control Custom Custom Custom Custom ServiceNow
Portal Custom, Java Remedy SRM MOAB Custom ServiceNow
Service Request Management Custom Remedy HP CSA HP SMv7 ServiceNow
Service Catalog Avnet Remedy HP CSA HP SM ServiceNow
Service Automation / Process Orchestration HP HP HP HP HP
Configuration Management Systems
(CMDB) Avnet BMC Avnet HP ServiceNow
Inventory and Resource Management Custom Avnet Connectors Custom Avnet Avnet
Application Lifecycle Management / SCM
Integration N/A (IaaS) N/A N/A
Collabnet |
Subversion
Collabnet |
Subversion
Applications Jboss, SQL N/A N/A N/A N/A
Virtualization VMware VMware Mixed Mixed Mixed
Server Automation HP HP HP HP HP
Server Infrastructure Cisco UCS, HP
Blade HP Blade Cisco/HP HP Blade HP Blade
Storage Management / Automation Compellent Compellent NetApp | EMC Custom Custom
Storage Infrastructure EMC | HP | NetApp Mixed Mixed NetApp Mixed
Network Automation HP HP HP HP HP
Networks Infrastructure Cisco Cisco Juniper | Cisco HP 3COM | Cisco HP 3COM | Cisco
IP Address Management Custom Lucent QIP Custom Lucent QIP Lucent QIP
Infrastructure Management IBM Netcool IBM Netcool IBM Netcool HP OM IBM Netcool
Billing / Chargeback Custom Custom Custom Custom Custom
The Reality of Private Cloud
24
XaaS
Process Automation
Alerting
Automated Deploy
Capacity Planning
Monitoring
Asset
Dependencies
Asset Database
Automated Change
Level 5
Optimized
Level 4
Managed
Level 3
Defined
Level 2
Repeatable
Scripting Automation Orchestration XaaS
CMDB
OO
SA
NA
SE
DMA
SM
OM
NNM
DDM
uCMDB
CSA
XS
Server, Network
& Storage
OS, DB, App
Deployments
Server, Network
& Storage
Patching/Config
Management
Infrastructure/Application
Automation
25
“Automation is essential
to cloud delivery”
26
Customer Success
27
Healthcare
Customer Benefit – IaaS & PaaS afforded Customer with a
unique ability to lower its internal costs while driving new
services to its end-users & customers (internal and external).
Software Products: • HP Cloud Service Automation
• HP Server Automation
• HP Operations Orchestration
Transform IT to a service delivery model to enable faster-
time-to-market and mitigate human error & costs associated
with highly complex configurations.
• Delivering Iaas & PaaS
• Process integration / CMDB & Application Mapping /
Governance
The Challenge
The Solution
The Result
Solution fully encompasses what we do best.
28
Pharmaceutical
Customer Benefit – The new process will allow the customer
to reduce the time it takes to provision new applications while
reducing errors at the same time. Also allows for a complete
audit trail of the entire process.
Software Products: HP Operations Orchestration
Integration Points: • BMC Remedy SRM
• BMC Atrium
• SAP
• Microsoft SCCM
• VMware vCenter
Customer’s current process for provisioning a custom
application had become too cumbersome and error prone.
We are currently implementing IaaS and PaaS by integrating
HP Operations Orchestration within the customer’s existing
environment and automating existing processes and tools.
The Challenge
The Solution
The Result
29
Engineering
Customer Benefit – Improved time to deliver high quality
applications and technology service with superior quality
Software Products: • HP Server Automation
• HP Operations Orchestration
• HP Network Automation
• HP Storage Essentials
Transform and scale the Enterprise IT environment to meet
and sustain critical business growth through the application
of process, people, technology and best practices.
• Design IT Transformation –analyze “as-is” state and make
recommendations for “to-be”
• Delivering IaaS/PaaS - implement automated enterprise IT
in progressive stages from IaaS to PaaS, utilizing HP BSA
software and Avnet leading cloud IP.
• Delivering Process Automation – optimize for highly
efficient optimized automation
The Challenge
The Solution
The Result
30
Put Avnet Services to work!
Leverage our Expertise
31
Who is Avnet Services?
• Investments in 12
acquisitions in ~2 years
• 2,000+ specialists in
service delivery, globally
• 1.2M sq. ft. of operations
space around the world
Global Scale & Scope Rock-Solid Stability World-class Relationships
32
Avnet Services Capabilities
Project & Portfolio Management
Integration & Automation
Application Lifecycle Management
Security & Configuration Management
IT Governance & Process (ITIL)
Operations Management
Service Automation & Management
Vendor Accredited Training •
Industry Training •
Custom Training •
Curriculum Development •
Vendor Certification
Portals and Collaboration
Commerce -
Mobility -
Social Media -
Business Process Management
Digital Experience Design
Data Mining & Analytics -
Call Center-
Field Installation & Maintenance
Spare Parts Logistics-
Depot Repair-
ITAD Services
End-of-Life & Recycling Options
33
Service Capabilities & Solutions
Design Deploy Train Support Manage
Demos & POCs
Assessments & health checks
Architecture development
Proposal & RFP support
Requirements gathering
Solution roadmaps
Packaged Assessments
Installation & configuration
Integration to existing systems
Customizations
Data migration & integration
Testing & validation
Value-Add Products
On-demand consulting (Flex-Paks)
Packaged consulting (E-Paks)
Documentation
Partner Training
Product Training (packaged & custom)
Avnet University
Documentation
Operational content and content updates
HP certified level 1 & 2 product support
HP Product Support (Endeavor)
On-demand consulting (Flex-Paks)
Product administration
Remote Application Testing
Managed Administration (ExpertAdmin)
Managed Performance Testing (ExpertTest)
On-demand consulting (Flex-Paks)
34
How We Can Help
CLOUD
• IaaS private cloud, asset reuse
• PaaS, Private cloud, asset reuse
• Management and Orchestration of
converged hardware
END TO END APPLICATION LIFECYCLE
• Discovery and Virtualization of applications
• Operations Management Strategy
Assessment/Single Pane of Glass
OPERATIONS IMPROVEMENT
• Operations Automation - Incident/Change
(CLIP) or Provisioning Automation
• Configuration Management Process
Integration / CMDB design
STRATEGY
• Maturity and Capability
Assessment
• Cloud Solution Design
• Cloud Service Definition Workshop
• Blue prints & Roadmap
• Day 2 Consulting adoption
management
ITIL ACCELERATORS
• Event Integration
• Data Integration
• Process Integration
• Cloud Map Integration
35
“Customers that reported
successful automation
implementations shared a
consistent tip – Just Get Started!”
Get Started!
Source: Dimensional Research: Real-Life Benefits of IT Automation
36
• Setup a virtual workshop to review your most common
requests that are giving you the largest challenges
• Avnet will inventory your current tools and processes
• Avnet will provide insight into the anticipated savings and
define the next steps
• Simply contact us to get started
How to Get Started
37
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Thank You!
38
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